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1 Computer Maintenance and Support
Do You Want The Equivalent Of Your Own IT Department, Ready To Help Whenever You Need, But Without The Associated Staffing Issues And Costs? Good Systems change your life
When technology works as it should, your people are free to do what they do best. Targets are met, goals are reached, revenue builds and working life is good. E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing
Who We Are & What We Do
Compu Fix is a family run Company based in Rhyl, North Wales. We offer PC, Mac, Laptop repairs, and
IT support and maintenance. We are regarded as the “go-to” choice by local businesses and home users.
We provide friendly customer service; our qualified & highly competent technicians work fast to get your
equipment serviced and ready as quick as possible.
Our mission is to provide professional support around North Wales and Chester. We strive to offer
exceptional service by identifying each client’s needs and by offering the support of a knowledgeable,
diverse, and professional team.
2 Our team is always up to date with the latest technology, ensuring the most modern and efficient IT
solutions are delivered to our customers.
How our services and skills can help to solve your problems and assist your growth
We specialise in providing top quality IT support to small businesses, removing all the usual worries and
problems with your computers – and anything that communicates with, runs on, or connects to them.
We recognise that you want your technology to “just work”, enabling you and your staff to perform your
business tasks as quickly and efficiently as possible. To achieve this we keep things simple, no blinding
you with science, just common sense advice, guidance and delivery.
Key Benefits of having IT support
Real Cash Savings
ü By reducing faults, maintaining system efficiency and providing you with advice on best use, we
can help to save you thousands of pounds a year.
Your IT Responsibilities Are Removed
ü You and your staff can again focus on making your business a success rather than worrying about
the technology.
Your Systems Are Proactively Monitored To Prevent Problems
ü Keeping your anti-virus and anti-Spyware software fully up to date and systems regularly
checked and security-patched ensures your data remains safe and secure.
You Have Immediate Access To IT Professionals When You Need Them
ü Should your IT not work as you would expect, if a staff member wants to know how to carry out
a computer task or you want to know whether you are doing something the most effective way,
whether simple or otherwise, just ask.
E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing
Why outsource your IT demands to Compu Fix?
Our customers outsource their IT systems and support requirements to us, because they receive:
ü A reliable, flexible and agile service that enables them to concentrate on their own business
ü Guidance on all aspects of IT to make the most of their equipment and systems
ü A fast response from highly skilled, proactive people who understand the importance of business
3 continuity
ü Advice and assistance in Plain English not IT jargon to ensure clear communications
ü A great service at a fraction of the cost of providing in-house IT support
ü Information about new IT developments that can benefit them – and their customers too.
ü If in the unlikely event we can’t fix your problem, you won’t pay a penny!
How are we different from – and better than – other IT support service providers?
IT Support from Compu
Fix
Rolling monthly contract with no
tie-in period
Unlimited telephone support
Typical IT Support
Contract
Minimum 12 month
commitment
Unlimited remote support
On-site visits
Regular pro-active maintenance
24/7 monitoring
Local dedicated IT manager
Free advice
often an extra cost
Managed anti-virus
Rated 4.9 stars by over 90 Customers
Well known in the local area with over 5000
Facebook fans
No Fix, No Fee Policy
Fast response time
Work Weekends
Work unsociable hours
E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing
Which package would suit you best?
We have different packages available to suit a wide range of small and medium sized businesses. At the
heart of these services is a regular, comprehensive housekeeping and maintenance process, carried out
remotely and securely, constantly monitoring for potential problems and helping to prevent them.
All of our packages are on a flexible, monthly basis and all include telephone and remote support. If you
would like to discuss your organisation’s requirements, please get in touch and we will ensure that our
service contract meets your needs precisely.
4 The table below summarises our main contracts for businesses with up to 10PCs, the main services
included and prices.
Pay-as-you go & partially managed systems Package
Services
On-site visits included
1st
2nd
3rd
Available for
1 to 2 PCs
Includes 1
On-site visit per
month
Available for
3 to 5 PCs
Includes 2
on-site visit per
month
Available for
7 – 10 PCs
Includes 3
on-site visit per
month
Additional onsite visits cost
£30 for first half
hour then £15
per additional
half hour.
Additional onsite visits cost
£30 for first half
hour then £15
per additional
half hour.
Additional on-site
visits cost £30 for
first half hour
then £15 per
additional half
hour.
No fix No fee
£30
No fix No fee
£25
No fix No fee
£20
Weekly removal of unnecessary temporary
files that can choke your system
Weekly tests to check for early warning signs
of problems
Regularly ensure the latest software updates
are applied to your system to reduce failures
and security problems in the future
Regularly organise your disk drive to prevent
your computers from slowing down over time
Support for printers and scanners included
Unlimited Email Support / Advice
Additional Information
Cost per PC per calendar month
Additional information
Working hours & Rates
Normal Hours
Unsociable hours
Unsociable hours rate
Monday - Thursday
8:30am – 6:00pm
6:30pm – 10:00pm
Saturday - Friday
9:30am – 5:30pm
5:30pm – 8:00pm
£40 for first half hour then
£20 per additional half hour.
Sundays
13:00pm – 6:00pm
6:30pm – 9:00pm
E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing
Fully managed system support contract
Developed for companies with little in-house IT expertise Fully Managed Services means that we take
total responsibility for every single aspect of your IT infrastructure. We offer every single service
mentioned on the pay-as-you go package including unlimited access to our technical support to resolve
any problems. Includes unlimited telephone, remote support and free call out / onsite visit between
normal business hours and if you need us during unsociable hours we will charge you a normal hours
rate. Please check our hours and rate tables.
5 Price Guide
Montly Cost
1 to 2 PCs
3 to 5 PCs
7 – 10 PCs
Printer
Software & Hardware
£400
2 Printers
Software & Hardware
£600
4 Printers
Software & Hardware
£800
Additional information
Our monthly charge is an all-inclusive charge it includes all time spent resolving issues with your
systems both on-site and remotely on the telephone or using remote access tools.
Terms: You get free 10 Hours On-site visit each month in addition to the weekly on-site visit to make
sure your computers are running as they should.
Responsibilities
Our responsibilities
We will maintain and support your IT system.
Additionally, we will:
ü Ensure relevant software is installed as needed
ü Respond to the support request as described in the document – within reasonable time, in any
case.
ü Weekly system optimisation
ü Do our best to resolve issues in an appropriate, timely manner.
ü Maintain good communication with you at all times
Your responsibilities
The client will use the IT system covered by this contract as intended.
Additionally, the client will:
ü Notify us of issues or problems in a timely manner.
ü Provide us with access to the equipment, software and services for the purposes of maintenance,
updates and fault prevention.
ü Maintain good communication with us at all times
E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing
Additional services
We also have a range of other complimentary services to keep your business secure and your IT fully
operational and up to date. These include cloud-based systems, managed backup systems, anti-virus, antispam and other IT services too e.g. Web development & Graphic Design.
6 What Next?
To discuss your needs and to identify which package would be best for your business call us on
078 01474371 or email us at [email protected] to arrange a meeting.
For more information – and to see what our customers say about our services – please go to
www.facebook.com/compufixing
Take full advantage and try out service with this free one-‐‑hour call out fee.
E: [email protected] | M: 07801474371 | W: Www.compufixgb.com | F: Fb.com/Compufixing