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Bizrate Insights Subscription Packages
Annual Cost
Core
Plus
Premium
$2,400
$6,000
$14,000
4 months
7 months
13 months
month over month
quarter over quarter
year over year
Buyer Point-of-Sale Customer Feedback Survey
Point-of-sale key loyalty, marketing, usability & checkout metrics
Buyer Order Fulfillment Customer Feedback Survey
Post Fulfillment key loyalty, delivery, product satisfaction, customer
support & return metrics
Customer Ratings & Reviews of Your Store Syndicated To:
Google, Bing, Yahoo, Bizrate & Shopzilla
VitalMail Daily Recap
Daily emailed summary of scores and sample comments
VitalSigns Interactive Online Reporting Tool
VitalSigns Data Access
Data timeframe
Data trend
Buyer Point of Sale & Order Fulfillment Performance
Trends & averages for all standard ratings
Net Loyalty percentile (the promoters minus the detractors, determines
your Net Loyalty percentile)
Ratings distribution across the 1-10 scale
Buyer Performance by Device Type (Desktop, Tablet, Mobile)
Averages for KPIs: overall satisfaction, repurchase intent, likelihood
to recommend
Averages for all standard ratings
Buyer Comments & Reviews
All customer comments
Comments filtered by “tone” (positive & negative), “topic” (customer
support, usability, etc.) & survey (point-of-sale, post-order fulfillment)
Comments filtered by device type (Mobile, Tablet, Desktop)
Order Number included with comments
Comment word cloud reveals common themes
Additional sophisticated comment sorting capabilities (regions,
demographics)
Bizrate Insights Subscription Packages
Core
Plus
Premium
VitalSigns Interactive Online Reporting Tool (Continued)
Buyer Competitive Benchmarks
Bizrate Circle of Excellence™ benchmark (best of ecommerce)
Category benchmarks (apparel, home & garden, etc.)
Custom benchmark select group of retailers in our Network
Buyer Profile Information
Gender, age & household income demographics, marital status, education,
ethniticy & age of children demographics
First time vs. repeat customers
Average order value
Export Capabilities
Data file (CSV, Excel)
In-Depth Reporting & Analytics
Executive Summary Report (correlation analysis to prioritize business strategy
plus in-depth device ratings & feedback)
Additional Reports (Brand Tracker, Raw Data, Cross-Tabulation Tool & Custom)
Available separately. Contact Us for details.
Advisory Services (Question Development, UX Reviews & In-Depth Analysis)
Available separately. Contact Us for details.
Customizations
Survey Questions from Bizrate’s Expert Library
5 questions
One Custom Point-of-Sale Invitation Design
Additional Customizations (Invitations, Questions, Variables & Triggers, etc.)
Available separately. Contact Us for details.
Quick Response
Timely Customer Comment Forwarding Service
Order Number within Quick Response
Comment Filtering Capability (get only the comments you want)
Account Management
Priority Email Contact
Assigned Account Manager
Available separately. Contact Us for details.