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E-Verify Case Closing
Incomplete
What Does An Incomplete Status
Mean?
• An incomplete means that the information
entered into Section 2 of the Form I-9 does
not match, but TALX is allowing us a chance to
double check the information on the I-9 to
ensure it is all correct.
• This is something TALX’s provides, not
something E-verify Provides
What Do We Do?
• Once an Incomplete is issued you need to go
over the information entered by the employee
into Section 1 of the I-9 and also what you
entered into Section 2 of the I-9.
• Please note you cannot change the SSN on an
incomplete
Step By Step Instructions
• Open Employee Detail in I-9 Management
Section of Hire Express
• Click on View Case Details:
• See Next Slide for Screen shot of your next
step
Screen Shot
Step By Step Instructions Continued
• To review or edit information click on the
Review/Edit Case Button
• You will be provided with the information you
can change for the E-verify
– If you can make any changes make the change and
then click on continue and follow the instructions
– If the information you have is correct then click on
the continue button but do not make any changes
Important Note
• When you get an SSA or DHS Incomplete the
one thing you DO NOT want to do is to close
the case.
– If you close the case before either making changes
or submitting to E-very the employee is not Everified.
– If you have any questions on Incomplete cases,
please contact Andy Smith at Corporate
Follow Up
• The case will now be sent to E-verify and
follow the steps necessary based upon the Everify Status
Questions?
• If you have any questions contact Andy Smith
at corporate
• Andy Smith Contact Information
– Email – [email protected]
– Phone – 800-835-6755 ext.. 105
– Fax – 888-212-9661 or 843-577-5742