1. No category

6/1/2015
How Do You Manage The Disruptors While Serving Your Constituents?
Key potential disruptors:
 Operational
 Employee workloads increasing exponentially faster than staffing levels
 Maximizing straight through processing
 Staff allocation to compliance/audit positions
 Technology
 How do you ensure the customer data handled in the various payment channels meets your regulatory requirements?
 Acceptance of broader technology channels
 Data consolidation across various agencies/departments for cross utilization
 Strategy
 Balance conflicting capital allocation projects with constituents’ requirements for transparency
 Meet legislative requirements while expanding payment channels
 Determine funding priorities for competing initiatives
 Legislative
 Impact of government oversight
TRENDS
 Impact of employment on government receipts
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