ISSUE No. 1 MARCH 2015 CONTENTS MESSAGE FROM CLIA A Note From Adam Goldstein Page 01 MESSAGE FROM CLIA NEWS YOU CAN USE Port of Skagen Offers New Cruise Facilities State of the Asia Cruise Industry: More Cruise Ships, Passengers and Ports Than Ever Before Page 02 A NOTE FROM ADAM GOLDSTEIN A PARTNER PERSPECTIVE Thomas Spina Page 03 CALENDAR OF EVENTS CLIA at Cruise Shipping Miami CLIA Port & Destination Forum Report Page 04 Upcoming Global Events Spotlight Page 05 TECHNICAL AND REGULATORY UPDATE IMO 2015 Things to Know Here and There Page 06 WHAT’S NEW AT CLIA From New Faces to New Spaces Page 06 MEMBER SPOTLIGHT Page 07 PARTNER NEWS Page 08 Greetings. As you know, 2015 is an exciting year for the cruise industry and Cruise Lines International Association (CLIA). To communicate the wealth of news and events taking place in the industry, I am thrilled to share with you a new e-Newsletter – CLIA EXECUTIVE PARTNER CRUISE NEWS. CLIA EXECUTIVE PARTNER CRUISE NEWS is a series of monthly e-Newsletters written and produced by CLIA. Each month, CLIA EXECUTIVE PARTNER CRUISE NEWS will offer a variety of articles ranging from relevant industry news and member profiles to industry leader interviews and event updates. Issues will be e-delivered directly to your inbox on the third Tuesday of each month. You will also be able to find current and archived copies on CLIA’s website at cruising.org/CEPCN. We hope you find the newsletter a valuable, informative resource for the latest cruise news in 2015 and beyond. Best regards, ADAM M. GOLDSTEIN Global Chairman, Cruise Lines International Association, President and COO, Royal Caribbean Cruises Ltd. 1 NEWS YOU CAN USE PORT OF SKAGEN OFFERS NEW CRUISE FACILITIES Since the port development project began, Port of Skagen has been promoting the new cruise facilities to the cruise industry, resulting in increased demand. Larger cruise ships will be calling in 2015. Port of Skagen will receive 15 cruise calls carrying up to approximately 24,000 passengers — a more than 300 percent increase in the number of passengers compared to 2014. By 2020, Port of Skagen hopes to have 40 cruise calls per year and 80,000 passengers. By April 2015, Skagen, Denmark’s northernmost cruise port, will complete a vast port development project. The 33.5 million dollar investment includes: A new basin with 450 m of new quay giving an overall length of 330 m. Water depths of 11 m. 1.3 km of breakwater. An extension of the existing cruise quay from 170 to 190 m, giving an overall length of up to 220 m. In order to avoid congestion and give both cruise and other guests the best possible experience when visiting, Port of Skagen has placed a cap of 3,500 passengers per day. An extension of the port entrance to 250 m. Welcome facilities on both quays consisting of information and guidance assistance, lounge, restrooms, free Wi-Fi, crew facility, showroom and bike rentals. In November 2015, bunker service for cruise ships also will be offered including new oil terminal, offering ex-pipe or by barges. STATE OF THE ASIA CRUISE INDUSTRY: MORE CRUISE SHIPS, PASSENGERS AND PORTS THAN EVER BEFORE It goes without question that the Asian cruise market has seen tremendous growth, especially in China. From a more relaxed visa environment and supportive policies to awareness and information technology, outbound tourism in China continues to flourish. To keep a finger on the pulse of Asia markets, Cruise Lines International Association (CLIA) commissioned the second and most comprehensive 2014 Asia Cruise Trends study. Overall findings reveal the cruise industry in Asia is experiencing robust double-digit growth with historic numbers of cruise ships, passengers and ports in the region. CLIA is unveiling the details of the new data at Cruise Shipping Miami and together with CHART Management Consultants, global experts in cruise tourism and strategy, has identified key trends about the current Asia Cruise Industry. 2 “It is exciting that, for the first time, we know the true size of Asian source markets and have been able to extend our understanding of Asia’s cruise industry growth and potential,” said Adam M. Goldstein, Global Chairman, Cruise Lines International Association, and President and COO, Royal Caribbean Cruises Ltd. “2015 will be a record-breaking year in Asia with more travelers cruising the region than ever before. The cruise industry is responding by offering more cruises with experiences tailored to Asian travelers as well as enticing international travelers with an easy way to visit Asia’s array of fascinating destinations.” CLIA Executive Partners can access the findings and review the presentation here. CLIA CRUISE LINE MEMBER PERSPECTIVE THOMAS SPINA Vice President // Port Operations Norwegian Cruise Line Holdings Please describe your position and role in the cruise industry. 1 I oversee port logistics in all turnaround and port of calls for all three brands within the Norwegian Cruise Line Holdings Ltd. fleet. I began the cruise sector in January of 2007 as the Vice President, Cruise Operations for the Manhattan and Brooklyn Cruise Terminals in New York City. 2 What do you believe is the most significant advancement in the cruise industry? As an operational guy, the advancements in technology for pier side logistics to operate today’s large ships are very significant. Having had to prepare on the Port side for Breakaway in NYC and now preparing for the ESCAPE to enter service and begin her stay in PortMiami is an amazing process. Decisions and teamwork from everyone within the organization is vital to making that stay a huge success for our passengers and crew. Who do you believe has made an impact on the cruise industry? Describe how. When I first got to NYC, it was important for me to pick up cruise line executives at the airport for meetings. I used those car rides as my graduate school classes and was never shy to ask people like Giora Israel, David Candib and Colin Murphy questions about their brands, what they needed and what they were working on. People like this, along with John Tercek and Gianluca Supriani, whom I now sit with on the CLIA Global Ports Committee have made a great impact as destination development has become so important in our industry. How long have you been in the cruise industry and what other roles/positions have you held? 4 In August of 2013, I accepted a newly created position within Norwegian Cruise Line as Director, Port Finance and Analysis, and was promoted in November 2014 to my current role after the merger of Norwegian Cruise Line and Prestige Cruise Holdings. Looking forward, what are some predictions for the future in your sector of the cruise industry? 5 I see the industry continuing to grow in regions of the world and maybe even places that we have not been able to go. Those possibilities leave our already untapped industry with great potential for growth. 3 What is the biggest challenge in the cruise industry as it relates to your sector and how would you address it? As the industry continues to grow, it is really important for the ports and the cities that homeport these massive ships to spend the money necessary to deliver the experience needed to make that ship a success. It takes the effort of the Port to engage travel/tourism, city/state government and other necessary partners to successfully homeport a new ship. With that said, it is our responsibility as cruise line executives to help foster relationships, provide a strong sense of partnership with the ports and to engage and spend time with federal, state and city officials to educate them on the industry, how it works, and what is needed to make things successful to generate the maximum economic impact for that city. 3 6 CALENDAR OF EVENTS CLIA AT CRUISE SHIPPING MIAMI CLIA looks forward to hosting two events at Cruise Shipping Miami, the cruise industry’s premier global event bringing together buyers and suppliers for a week of networking, sourcing, and education, taking place March 16 – 19, 2015. Events at the Miami Beach Convention Center created exclusively for Gold and Diamond Executive Partners and cruise line members include: CLIA Executive Partner Welcome Reception Monday, March 16 from 5:30 – 7:30 p.m., Flamingo 4 Ballroom CLIA Afternoon Fest Wednesday, March 18 from Noon – 2:00 p.m., VIP Area on Trade Show Floor We also look forward to seeing you at the CLIA Booth no. 2301. CLIA PORT & DESTINATION FORUM REPORT London, UK | Tuesday 24 February 2015 The event featured two key sessions moderated by Bo Larsen, CLIA Vice President of Port Engagement & European Executive Partner Members. The first was a case study on port development by Michel Nestour, Carnival Corporation & plc, and Willy Hansen, Port of Skagen, Denmark. The second session on itinerary planning featured presentations from Paul Britton, Disney Cruise Line, and James Langley, Saga Cruises. Here’s what a few the delegates had to say: “Once again, it was a constructive opportunity to speed up the interaction between CLIA Executive Partner Members and cruise companies to better clarify which investments and initiatives are key for global growth of the industry.” CLIA Port & Destination Forum was the first of its kind hosted in conjunction with the CLIA Europe Port & Destination Sub-Committee meeting in London on Tuesday, February 24, 2015. There were 77 delegates in attendance, including 16 Cruise Line Executives representing 21 Cruise Line brands and 50 CLIA Executive Partner Members. Six trade media also joined the cocktail reception. ROBERTO PEROCCHIO // Managing Director, Venezia Terminal Passeggeri S.p.A. “As a new player in the industry, this CLIA event has been an extremely productive networking opportunity and has already resulted in new business.” PETRA CRANSTON // Project Manager Cruise Operations, Cruise Port Kotka 4 " CALENDAR OF EVENTS UPCOMING GLOBAL EVENTS SPOTLIGHT Cruise3sixty Conference April 22 – 26, 2015 Fort Lauderdale, FL USA www.cruise3sixty.com CLIA UK & Ireland Selling Cruise Conference European Technical and Regulatory Forum May 21-23, 2015 Southampton, UK http://www.cliauk.co.uk/ June 2, 2015 London, UK CLIA Congressional Cruise Caucus June 9-10, 2015 Washington, DC USA TECHNICAL & REGULATORY UPDATE IMO 2015 Since 1993, CLIA has held consultative status at the International Maritime Organization (IMO) actively participating in the work of, and providing relevant industry input to, the various committees and technical sub-committees. Human Element, Training and Watchkeeping (HTW) Sub-Committee Safety and security in our industry is paramount and IMO’s Human Element, Training and Watchkeeping Sub-Committee covers training of officers and crew, including security related matters. In February 2015, HTW held their second session and below are several of the outcomes. To date, CLIA’s delegation has represented the industry in several IMO sessions generating a number of relevant outcomes, including: Pollution Prevention and Response (PPR) Sub-Committee Ballast Water Management (BWM) – The BWM Convention will enter into force 12 months after ratification by 30 States and 35 percent of world merchant fleet tonnage. As of February 2015, 44 States have ratified the Convention, representing 32.86 percent of world tonnage. Manufacturers of this equipment are to submit information regarding the design, construction and operation of the BWM systems used to comply with the Convention to be approved by the Administration. Information may be obtained on the IMO website (www.imo.org) Training, Certification and Watchkeeping for Seafarers (STCW) Standards – New STCW Code and Convention amendments related to the Polar Code were finalized at this session (effective January 1, 2018) and cover training requirements for navigational officers operating in polar waters. Additional passenger ship-specific training requirements were further developed and may be completed in 2016. Ship Design and Construction (SDC) Sub-Committee Watertight Doors – There was overwhelming support for the proposal of the U.S. to amend SOLAS regulation II-1/22 and related Guidance for watertight doors on passenger ships which may be opened during navigation. These amendments will be incorporated in the comprehensive package of SOLAS amendments and damage stability amendments and would apply to new ships only. Exhaust Gas Cleaning Systems (Scrubbers) – IMO approved revised guidelines for exhaust gas cleaning systems, or "scrubbers" and will consider formal adoption in June 2015. Scrubbers are used as an alternative compliance method to reduce the amount of sulphur content in a ship’s emission, particularly for ships operating within Emissions Control Areas (ECAs) in North America and Europe. 5 TECHNICAL & REGULATORY UPDATE THINGS TO KNOW HERE AND THERE International Labour Organization (ILO) – ILO 185 requires ratifying countries to issue resident seafarers a Seafarers’ Identity Documents (SIDs) and to facilitate entry of foreign seafarers into their country for shore leave and transit. During February 2105 Tripartite meetings, a proposal for the specifications for SID should be updated in order to bring them in line with technologies currently used for ePassports including a facial image biometric and a digital signature. Maritime Security – There are currently two open security-related Federal Notices of Proposed Rulemaking (NPRM), one that consolidates current cruise ship and cruise ship terminal security regulations, and the other related to implementing elements of the Cruise Vessel Security and Safety Act of 2010 (CVSSA). CLIA, in consultation with the CLIA Security Committee, is currently drafting official comments to the docket. Public Health – The Gastrointestinal Illness Taskforce aggressively continues its work. Both European and U.S. regulators participated actively in these events, hosted by Royal Caribbean, Disney and MSC in February. Safety Culture – On February 12, 2015, Bud Darr spoke on the industry’s safety culture at the meeting on "Occurrence reporting, can Maritime Transport learn from Aviation?“ in Brussels hosted by the European Commission, including both maritime industry and government experts. For questions concerning the above technical and regulatory matters, please contact +1 (202) 759-6766. WHAT’S NEW AT CLIA FROM NEW FACES TO NEW SPACES Cindy D’Aoust, Executive Vice President, Membership and Operations started in December 2014. In this role, D’Aoust is responsible for U.S. operations, including the Executive Partner Member program. D’Aoust comes to CLIA from Meeting Professionals International, where she served as Chief Operations Officer, and brings more than 20 years of experience in the hospitality industry and membership organizations, including senior roles with Maritz Travel. Dr. Raphael von Heereman has been named Secretary General of CLIA Europe. Dr. von Heereman is a seasoned airline and travel executive, bringing more than 25 years of international experience to the role. Prior to joining CLIA Europe, Dr. von Heereman worked for Lufthansa, TUIfly as well as Qatar Airways, where he held the position of Vice President, Aeropolitical and Regulatory Affairs. 6 The CLIA global and U.S. office relocated to Washington D.C. The new D.C. office is more central to key stakeholders, allowing our government and regulatory team to have more inperson interaction with important advisors and committees. CLIA is now located at: 1201 F St. NW, Suite 250, Washington, D.C. 20004. DIAMOND EXECUTIVE PARTNER MEMBER SPOTLIGHT Emirates Airlines Fidelio Cruise Inc. www.emirates.com www.fideliocruise.com Emirates is one of the world’s fastest growing airlines and currently flies to over 140 destinations in more than 80 countries operating more than 3,000 flights per week. Emirates’ all wide-body fleet of more than 200 aircraft is among the youngest in the industry. The airline is also known for introducing a host of “firsts” in the industry, including the first Shower Spas in the sky on board the A380 fleet, chauffeur drive services, on board mobile telephone services and touch-screen personal video entertainment by Skytrax. Fidelio Cruise leads the market in the design, installation and support of IT systems for effective passenger and crew handling and optimized inventory control in the cruise industry. Fidelio Cruise’s key product lines include the FC Ship’s Property Management System (SPMS), FC Fleet Management System (FMS), FC Materials Management System (MMS), Crew Management System (CMS), Dining Management System (DMS) and integrated Point of Sale (POS) Systems. Intercruises Shoreside & Port Services Skrill Limited (SkrillPay) www.intercruises.com Intercruises Shoreside & Port Services is an experienced global business offering turnaround, shore excursion, port agency and hotel reservation services to the ocean and river cruise industry. Intercruises’ local teams deliver operations at 300 destinations, in more than 60 countries, spread across Asia, Africa, Australia, the Caribbean, the Mediterranean, Middle East, North America and Northern Europe. All Intercruises teams worldwide are supported by the Head Office, and the company is part of the TUI Travel PLC Skrill has been moving money digitally since 2001 and is now one of world's leading digital payments companies, with 560 people from 30 nationalities working in the London headquarters and in offices throughout Europe and the USA. The company’s worldwide payment network lets businesses extend reach globally with more than 100 local payment options. SkrillPay offers cruise lines a more cost-effective digital payment system to replace Pay on Board. The SkrillPay system makes life easier for overseas workers and their families and provides immediate access to funds in a safe, secure, flexible way while also reducing service costs. www.skrillpay.com 7 PARTNER NEWS Qatar Airways Dubai Tourism Qatar Airways Announces Major Expansion in South Africa with Launch of Flights to Durban and Frequency Increases to Johannesburg and Capetown Dubai’s Cruise Tourism Business Hits New High Harris Caprock Harris Caprock Launches Industry’s Most Advanced Managed Communications Solution Wärtsilä Wärtsilä Energy Efficient Propulsion System Selected by Indonesian Owner for World’s First Ever CNG Carrier Port Metro Vancouver Increasing Demand for Canadian Trade Drives Record Year at Port Metro Vancouver Port Canaveral Port Canaveral Launches New Website Abu Dhabi Ports Abu Dhabi Ports Introduces Mandatory Port Pass Induction Cruising.org Cruiseforward.org CLIAFan 8 @CruiseFacts
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