Would winning $1,000 help you make a Fresh Start this year? January 2013 See back page. j rom UGI! Wishing You a Happy New Year f 00090638 On behalf of all of us at UGI, I extend thanks and appreciation to you for allowing us to be your Natural Gas provider. We know it is our responsibility to safely and reliably deliver Natural Gas to you each and every day. We take that responsibility seriously and look forward to meeting your expectations with superior customer service in 2013. At UGI, we are focused on continuous improvement. One improvement you will see immediately is an updated look and layout of this Gasline newsletter. We trust you will find the new Gasline format more appealing and easier to read. As to content, we will keep you informed of important advancements and developments within our company and the Natural Gas industry. Clean-burning and abundant Natural Gas continues to be America’s best energy value. We ook forward to continuing to safely deliver Natural Gas to you. We also look forward to joining you in supporting and bettering the many communities we serve throughout 2013. Best wishes from UGI for a safe, healthy and happy new year! Sincerely, Robert F. Beard President and CEO, UGI Utilities, Inc. Natural Gas Generators: Reliable Backup Power An Automatic Standby Generator – powered by Natural Gas – is a safe, reliable and economical alternative for you to use during a utility power outage. Automatic standby generators run on Natural Gas and are installed permanently outside similar to a central air conditioning unit. They are backup electrical systems that operate whether you are home or away. Within seconds of an outage, they automatically supply power directly to your home’s electrical circuit breaker box. After utility power is restored, the generator shuts itself off. Units that run on a home’s Natural Gas fuel supply are less expensive to run than portable gasoline units and do not need to be refilled. Automatic Standby Generator Benefits:  The American Red Cross recommends permanently installed standby generators as a safer way than a portable generator to provide backup power to a home.  They protect your home from deadly carbon monoxide poisoning, a much greater risk with portable generators.  There is no handling of dangerous liquid fuels like gasoline to fuel your generator.  They eliminate the need to haul a portable generator outside or run extension cords throughout your home.  They provide operation 24/7, so there is no need to monitor the unit during an outage.  They can be sized to handle all or part of the total electric load of your home. Customers who are interested in purchasing a Natural Gas automatic standby generator should contact UGI prior to purchase to ensure that our facilities can serve this added equipment. For further information, please refer to the following websites: www.generac.com/residential or http://kohlerpower.com/residential To reach an approved contractor to install your standby generator, please refer to UGI’s Contractor Locator at: www.ugi.com/contractor A 40-gallon conventional Natural Gas water heater produces more hot water than a 50-gallon conventional electric system. Make a Fresh Start! New Facebook promotion could bring you $1,000 for energy home improvements. As a new year begins, you may be thinking about ways to save money in your home energy choices. So, how will you operate your home better? Visit www.facebook.com/ugiutilities, share your energy saving plans, and complete the online entry form to enter UGI's new Fresh Start Sweepstakes. One winner will receive a $1,000 gift card to use toward his or her energy saving home improvements. Follow along with us on Facebook and Twitter where we will share some of your ideas about saving energy. All of us could use a little help in saving energy and money in the new year! At Your Convenience Paying Your CPG Bill UGI Central Penn Gas customers can pay their gas bills in a variety of ways – including online. To view all of your payment options, please visit www.ugi.com. At the bottom left of the screen, please access Customer Service and Pay/View Bill Online and you will be directed to the online billing site. Paying online is fast, easy and convenient! For further information, please contact us at 1-800-652-0550. Think Safety: Clear Snow and Ice from Natural Gas Equipment Please take care when clearing snow and ice near UGI gas meters, regulators or piping to avoid damaging the equipment and possibly causing a Natural Gas leak. In addition, be sure to carefully clear snow and ice from exterior venting connected to your indoor Natural Gas equipment. Blocked vents can restrict air flow, causing gas-burning equipment to malfunction and produce dangerous carbon monoxide. Stay warm. Stay safe. To report a gas leak or odor, Get more energy tips and please call 1-800-652-0550 and select option news from UGI via your 1 (available 24/7). Para informar de un escape favorite social media sites: de gas u olor, por favor llame al 1-800-652-0550 facebook.com/ugiutilities y seleccione la opción 1 (disponibles 24/7). twitter.com/ugi_utilities For non-emergency requests, you may call 1-800-652-0550 weekdays from 8 a.m. to 5 p.m. youtube.com/ugiutilities To pay your bill online and learn more about http://blog.ugi.com Natural Gas, please visit: www.ugi.com