Notice to Industry 11 May 2015 36/2015 Update - Storm Damage to Sydney (Crewe place) office Who does this affect? Some Department of Agriculture clients and stakeholders What has changed? The Department of Agriculture, Sydney office (located at Crewe place Rosebery), sustained water damage following thunderstorms on Saturday 25th April 2015. The department has been working to restore services to their Sydney office over the last 2 weeks. Effective Monday 11th May 2015, some changes, in accordance with those outlined below, will be introduced in recognition of infrastructure limitations. 1) Sydney office is closed to the general public due to the extent of damage. It is expected the office will reopen for clients on Wednesday 13th May 2015. 2) Inspections of commercial air and sea freight will not be undertaken at the Sydney office until further notice. Goods requiring inspection will be directed to Quarantine Approved Premises appropriately registered for the intended goods. Staff will be deployed from the regional office to cope with the redirection of goods to alternative premises. 3) Face to Face entry processing remains suspended. All face to face processing will now be undertaken at Customs House, 10 Canal Road, Sydney Airport. Preferred lodgement method for import documentation to be either through the Cargo Online Lodgement System (COLS) or email. 4) All inspection booking requests are to made via email to [email protected] using the ‘Request for Inspection Form’. This form can be found on page 2 of Industry Notice 21-2015 or alternatively can be emailed to the client upon request email to [email protected]. T (02) 6272 3933 F (02) 6272 5161 18 Marcus Clarke Street Canberra City ACT 2601 GPO Box 858 Canberra City ACT 2601 daff.gov.au ABN 24 113 085 695 The department is working with the building owner to promptly address and rectify damage caused by the storm to return the office to full operations. The department will continue to keep clients informed, particularly in the unlikely event of further changes to our service. We ask for your forbearance during this time. For further information or associated enquiries please contact 1 800 900 090.