debit card Using your ABN AMRO ▶▶ Making payments ▶▶ Making withdrawals ▶▶ Internet Banking Secure payments using your debit card Changing your PIN ▶▶ Always store your PIN and debit card separate from each other. You can change your PIN at any ABN AMRO ATM in the Netherlands. Always choose ▶▶ Make sure that other people cannot see your PIN as you are a PIN that you can remember easily, but that others will find difficult to guess. entering it. ▶▶ Regularly check that you still have your debit card in your possession. ▶▶ Keep your debit card in a safe place to prevent abuse. ▶▶ Sign your debit card straight away to limit the risk of fraud. ▶▶ For more information, go to abnamro.nl/veiligpinnen Logging on to Internet Banking To log on to ABN AMRO Internet Banking, use the last 10 digits of your IBAN. Contact our Customer Contact Centre If you call our Customer Contact Centre, use the last 10 digits of your IBAN. abnamro.nl/betaalpas Where can I pay with this debit card? You can use your card to pay at all point-of-sale (POS) terminals and withdraw cash from cash dispensers (ATMs) carrying the Maestro logo in the Netherlands and abroad. You can load your electronic wallet (CHIPKNIP) at all CHIPKNIP loading machines in the Netherlands. You can also check the balance on your CHIPKNIP and, if necessary, transfer it to your current account. Voorstel 1 At POS terminals carrying this logo, you can simply hold the debit card against the POS terminal. For amounts up to and including € 25, you don’t need to use your PIN, making it quicker and easier to pay. It is also possible to pin in the “normal” way by inserting the debit card into the POS terminal and entering your PIN. You will find more information about using the debit card and the security aspects at the end of this folder. Paying at parking meters and toll roads To pay at some parking meters and toll roads, all you need to do is to insert the debit card in the machine, without entering your PIN. This is not very widespread in the Netherlands yet but it is very common outside the Netherlands. Voorstel 1 How much money can I withdraw and pay with my debit card? POS terminals ABN AMRO ATMs ATMs at other banks Voorstel 1 € 2,500* € 500* € 250* Would you like to be able to withdraw or pay higher or lower amounts with your debit card? You can change these standard amounts very easily via Internet Banking or via our Customer Contact Centre (available via 0900 – 0024, € 0.10 per minute). * These amounts are daily amounts. Other standard limits apply to the ABN AMRO MeesPierson debit card and the Jongeren Wereldpas. Reporting loss and theft Report the loss or theft of your debit card immediately via 0900 - 0024 (€ 0.10 a minute) in the Netherlands or +31 (0)10 241 17 20 from abroad. If you use the Stand-By Service, you can call 0800 - 0701 toll-free or, if you are calling from outside the Netherlands, +31 (0)20 651 59 27 (collect call). In both cases your debit card will be blocked immediately. What do I need to take into account when I go abroad? The cash withdrawal limit for ATMs abroad can differ by country or bank. ABN AMRO has no influence on this. If you wish to use your debit card outside Europe, check your payment profile. The world profile also allows you to make payments and withdrawals outside Europe. You can check your payment profile and change it via Internet Banking. For more information, go to abnamro.nl/betaalprofiel. Or contact us at 0900 - 0024 (€ 0.10 per minute), or via +31 (0)10 241 17 20 if you are calling from outside the Netherlands. IBAN (International Bank Account Number) Everyone in the Netherlands has, or will soon have, a longer bank account number. We call this IBAN. Use this account number for all your payments in euros within the Netherlands and Europe. The last 9 digits of the IBAN are identical to your current bank account number. For more information on IBAN, go to abnamro.nl/overopiban New features of this debit card You can pay amounts up to and including € 25 without entering your PIN This logo indicates that you can hold your debit card against the POS terminal € 25 or less Check the amount and hold the debit card close to the logo on the POS terminal The POS terminal will confirm the payment It may sometimes occur that you will be asked to insert your debit card into the POS terminal and to enter your PIN, even though the amount is below € 25. This is an extra check to make sure that you are still in possession of your debit card. You must always enter your PIN for payments above € 25 This logo indicates that you can hold your debit card against the POS terminal € 25 or less Check the amount and hold the debit card close to the logo on the POS terminal Enter your PIN The POS terminal will confirm the payment Is this method of payment secure? This method of payment is secure. There is no difference in the security level if you insert your debit card into the POS terminal or hold the card against it. If you lose your debit card or it is stolen, and it is used to pay for items under € 25 without a PIN, in principle we will reimburse the amount as described in our Payment Services Conditions. In the case of such payments, the own risk amount as defined in these conditions no longer applies. For more information about this debit card, go to abnamro.nl/betaalpas