How to Pay Rent to ACHA updated Dec 2012 Direct Debit There are many advantages of paying your rent by direct debit: Regular and predictable payments means you can forecast and manage your cash flow more accurately. Transactions are processed to the highest security specifications. Direct Debit is well established and trusted so you can feel confident using this method of payment. Under the terms of the Direct Debit Guarantee, you are protected in the event of a collection error and will receive a full and immediate refund from your bank. We will inform you 10 working days in advance if the amount(s) to be paid or the payment dates change. You will save time as there is no travel time, parking, postage or travel costs. No paperwork – once a Direct Debit mandate has been set up. You will have peace of mind knowing bills are being paid automatically and payments will never be missed. Easy to cancel – in case a direct debit instruction needs to be cancelled, you simply give written instructions to your bank or Building Society (a copy must also be sent to ACHA). What do I have to do? Simply complete the attached Direct Debit form and return to Finance & IT, Dalriada House, Lochgilphead, PA31 8ST. By doing so, you will automatically be entered into our annual prize draw with the chance of winning £100! ACHA Payment Card The ACHA payment card allows you to pay your rent at Paypoint outlets and Post Offices. This gives you the option of paying at 186 outlets in Argyll & Bute and the surrounding area and gives you greater flexibility of the time of day you can pay rent to us. Please note that it may take up to four days for the payment to be lodged in your rent account with us. ACHA payment cards are issued to all tenants at the start of their tenancy. Online You can make an online payment by selecting the link on our website home page www.acha.co.uk and follow the simple instructions on screen. Standing Order We will accept standing order payments weekly, fortnightly, four weekly and monthly. Standing order forms are available from your local ACHA office and agreement should be reached with the local office to pay by this method. You should then complete the form and send it to your bank for payment. Debit/Credit Card Debit and Credit Card Payments can be made to our Customer Service Centre by telephone to the freephone number 0800 028 2755 * note, this is a freephone number when you call from a landline, if you call from a mobile phone then your network charges will apply. If you would like further information or wish to discuss any of the payment options please contact the Customer Service Centre on the above number. Note – our Tenants Home Contents Insurance payments can be made using all the options listed here. Registered with the Office of the Scottish Charity Regulator, charity number SC042713 Please complete this form using a ballpoint pen and return it to: Argyll Community Housing Association Finance and IT Department Dalriada House LOCHGILPHEAD PA31 8SP Instruction to your Bank or Building Society to pay by Direct Debit. Originator’s Identification Number 8 0 2 1 2 4 Name(s) of Account Holder(s) Bank/Building Society account number Branch Sort Code Name and full postal address of your Bank or Building Society To the Manager Bank/Building Society Address Instruction to your Bank or Building Society Please pay Argyll Community Housing Association Direct Debits from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Argyll Community Housing Association and if so, details will be passed electronically to my Bank/Building Society. Signature(s) Postcode Reference Number Date Banks and Building Societies may not accept Direct Debit Instructions from some types of account. ----------------------------------------------------------------------------------------------------------------------------------------------This guarantee should be detached and retained by the Payer The Direct Debit Guarantee This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit, Argyll Community Housing Association will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Argyll Community Housing Association to collect a payment, confirmation of the amount and date will be given to you at the time of request. If an error is made in the payment of your Direct Debit by Argyll Community Housing Association or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Argyll Community Housing Association asks you to. You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.