1. travel
2. tourist facilities
3. hotel

Sydsjælland set i et europæisk perspektiv
23 April 2015
© Howden Group 2014
Agenda
1
Howden Global organisation & Heavy Fans & Heaters Europe Division
2
Introduktion til Howden Axial Fans i Næstved
3
Drivkraften for vores forretning: Strategi, CBS & World-class performance
4
Hvad kan vi lære/forbedre i regionen/lokale kommuner
© Howden Group 2014
2
Howden
H
d Gl
Global
b l organisation
i ti
& Heavy Fans & Heaters Europe
Division
© Howden Group 2014
3
Organisation
Global presence
Howden today employs more than 6000 people in 27 countries
throughout the world.
world
Australia – Belgium – Brazil – Canada – Chile – China – Czech Republic – Denmark – Dubai – Finland – France –
Germany – Hungary – India – Mexico – Netherlands – Russia - Singapore – South Africa – South Korea – Spain –
Sweden – Taiwan – Thailand – UK – USA – Vietnam
© Howden Group 2014
4
Products
High integrity fans, heat exchangers and compressors for key industries
which demand the highest levels of efficiency,
efficiency reliability and availability.
availability
Centrifugal fan
Axial fan
Rotary heat exchanger
Compressor
Cooling fan
Special and local products
© Howden Group 2014
5
Howden Heavy Fans & Heaters – Europe Division
Companies under Howden EU Heavy Fans & Heaters – 2015
EU - Heavy Fans & Heaters
(DKK 2,5 mia)
Allan Kristensen
CEO/European Director
Finance, HR,
Fi
HR Sales,
S l
BDM & CSR/H&S.
HAX-DK & HAX-SE
Axial fans – Power (DKK 700m)
HES - Spain
Heater elements (DKK 400m)
Fredrik Albertson
Managing Director
Rafael Costa
General Manager
HAX-DE – Germany
Axial fans – Mining (DKK 150m)
HNL - The Netherlands
Cooling Fans (DKK 200m)
Fredrik Albertson
Managing Director
Wijnand Weerdenburg
Managing Director
HUK – UK (DKK 800m)
Centrif. fans & heat exchangers
HTF - Finland
Turbo Compressors (DKK 250m)
Derek Conley
Managing Director
Risto Erholz
Managing Director
© Howden Group 2014
6
Introduktion til
Howden Axial Fans i Næstved
© Howden Group 2014
7
Højeffektive aksialventilatorer
© Howden Group 2014
8
D i k ft for
Drivkraften
f vores forretning:
f
t i
Strategi,
St
t i C
Colfax
lf
B
Business
i
S
System
t
(CBS)
& World-Class performance
© Howden Group 2014
9
Sådan gør vi i Howden – Værdibaseret forretningsmodel
Programme Arrow
Vores strategi
CBS (LEAN)
Vores tilgang
Vores værdier
Vores p
principper
pp
© Howden Group 2014
10
The premise & how the corporate values match the premise
Voice of
Customer
KUNDERNE
TALER
TALER,
VI LYTTER
© Howden Group 2014
DET BEDSTE
HOLD VINDER
World Class
Performance
KONSTANTE
FORBEDRINGER
(Kaizen) ER VORES
LIVSFILOSOFI
Cash
INNOVATION AFGØR
VORES FREMTID
VI KONKURRERER OM
AKTIONÆRERNE
GENNEM VORES
RESULTATER
11
At lytte, forstå og (gen)vinde kundens loyalitet
Eksempel fra Xcel Energy, USA
November 2012 får vi scoren 0 fra Pawnee Power Station i den
månedlige kundeundersøgelse.
kundeundersøgelse
“Unacceptable long delays on contract and engineering submittals.”
’Redningsplan’.
•
Hurtig og tæt kundekontakt
•
Gentagne besøg
•
Addresser kundens problemer
•
Afstem forventninger
g
Nett P
N
Promoter
t S
System
t
– NPS
Metode til at måle kundeloyalitet
Resultat: 1 år senere giver samme
kunde os 10!
“[…] was able to kick start engineering and recover most of the late
schedule […] ability to maintain schedule and meet customer needs.”
© Howden Group 2014
12
Differences between Denmark and Europe
KUNDERNE
TALER
TALER,
VI LYTTER
© Howden Group 2014
DET
BEDSTE
HOLD
VINDER
KONSTANTE
FORBEDRINGER
(Kaizen) ER
VORES
LIVSFILOSOFI
INNOVATION
AFGØR
VORES FREMTID
VI
KONKURRERER
OM
AKTIONÆRERNE
GENNEM VORES
RESULTATER
13
Hvad kan vi lære/forbedre i
regionen/lokale kommuner
© Howden Group 2014
14
Holland
Hengelo city is active in assisting companies, esp. in attracting new companies for the
city. They say they do not compete with cities in the surroundings, but that it is not true.
There is strong competition with cities just across the border,
border & they try to be creative.
creative
To give you an example: one of my friends has a company in production of metal parts. He had
taken over a similar company in Hengelo and needed a new facility to integrate all activities in
one factory. It was difficult to find investors (we are talking mid of the crisis, three years ago).
The local government procured the land for him and arranged a lease construction so that he
did not have to invest in this, but just pay the rent.
In theory they also try to make life easy regarding approval of procedures. Another
example: right after I started at HNL I found that we did not comply with all fire department
regulations. If we did not comply, we would get a fine of € 100.000. There were too many things
still to be done
done, so we did not manage to get everything done in time
time. I went to talk to the major
and he told me : let us not make life more difficult in this crisis, but I need to talk to the relevant
people. In the end the fine remained but after many discussions fine was reduced to € 35.000.
In general they do listen to industry, I am member of a confederation of industries in
Hengelo (250 members) & here the local municipality use a lot of time listening to our needs.
Finally the infrastructure and people side is very good
good, as there are many universities and
also many qualified people when we need to recruit.
© Howden Group 2014
15
Spain
As you know, Howden acquired TSL which by then was a local company founded by
a local family based in Cartagena and I suppose that in order to not create too much
disruption moved from Cartagena to La Union (probably the price of the plot was also
quite reasonable).
As an advantage,
A
d
t
I would
ld mention
ti that
th t the
th fact
f t that
th t we are under
d the
th
municipality of La Union which is a very small city with, let’s say, a simple
town hall, makes it easier the formalities and approval of any
investment/works.
investment/works
Both Murcia & Cartagena are university cities, so it is relatively easy to find
many qualified people
people.
We are not far from Valencia, one of the most important sea ports in Spain .
On the downside, we are not really in an industrial area so the infrastructure is
not good enough (e.g. we have not optic fiber for telecommunications).
© Howden Group 2014
16
Sweden
+ Strong university with 15 000 students; one of the
j subjects
j
is entrepreneurship
p
p and this drives the
major
foundation of many small companies in Växjö
- No well-functioning airline hub –
+ Very creative for small to medium local enterprises
- No stop in Växjö for the high speed
train – need to go to Alvesta
+ Easy to attract all types of employees
except engineers (technical universities are stronger)
+ To facilitate the return of well-educated engineers the
city has an “outplacement company” that assist in
finding jobs for spouses plus education and houses
+ City tries to develop new airline connection to
Amsterdam to get access to an airline hub from Växjö
+ City tries to ensure the new high speed train passes
through Växjö instead of Alvesta as it is today
closest is Kastrup
- Swedish labor law is more stringent than
Danish, but less stringent than German or
French. Here we are sometimes stuck with
bad choices because of law
law.
- Very difficult to find houses or
apartments in Växjö and the properties on
th market
the
k t are very expensive
i
+ Very active community service for
companies
For example, we have had noise issues during our
testing. The city has been very helping in to solve this
and we have not been forced to pay any fines or
similar, just a small and cheap improvement of noise
abatement.
+ Växjö grows with 1 000 – 2 000 per year, so a positive
trend overall
© Howden Group 2014
17
Hvad skal der forbedres i regionen/lokale kommuner
• LYTTE , FORSTÅ & ERKENDE
Blive meget bedre til at lytte til både eksisterende kunder
kunder, industrivirksomheder, samt ikke mindst potentielle nye kunder, ved at
forstå deres behov på kort/langt sigt. Viljen til forandring er et must.
• HANDLE AMBITIØST & MÅLRETTET
En målrettet erhvervsstrategi er et must
must, indeholdende klare
operationelle mål, actions & implementeringsplan.
Omsætte viden om kunder til aktiv og hurtig handling.
• IMPLEMENTERE EFFEKTIVT & HURTIGT
Sikre vækst betingelser er til stede for lokale/nye industrivirkindustrivirk
somheder, startpakker til nye virksomheder, forsyningssikkerhed,
underleverandør
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højtkvalificeret arbejdskraft via lokale uddannelses institutioner.
© Howden Group 2014
18
Spørgsmål?
p g
© Howden Group 2014