DAVE TWEEDY
2015
RMIS
REVIEW
PUBLISHED BY
Provider Assessment
VERSION ONE
SPONSORED BY
2015 RMIS REVIEW
THANK YOU TO OUR SPONSORS
PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
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2015 RMIS REVIEW
TABLE OF CONTENTS
2015 Letter from Dave Tweedy....................................................................................... 7
List of Bundled/Unbundled Providers ............................................................................. 11
Publisher’s Note............................................................................................................... 15
Dave Tweedy’s Comparison & Evaluation........................................................................ 19
Bundled Industry Discussion............................................................................................ 21
Unbundled Industry Discussion........................................................................................ 25
Claims Administration - Oriented Systems ...................................................................... 27
Rumor Mill and Recent News Discussion......................................................................... 30
RMIS Review Questionnaire Transparency....................................................................... 33
Minimum RMIS Standards................................................................................................ 38
Summary Ranking for Bundled Providers......................................................................... 40
Summary Ranking for Unbundled Providers.................................................................... 42
Technology vs. Functionality ........................................................................................... 44
Bundled Systems............................................................................................................. 46
Unbundled Systems......................................................................................................... 57
Glossary........................................................................................................................... 74
About .............................................................................................................................. 76
Copyright © 2015 Advisen Ltd. All rights reserved.
No component or derivative of this RMIS Review material, in whole or in part, may be reproduced, repurposed,
or redistributed without prior permission from [email protected]
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®
NS.
TATIO
C
E
P
X
E
Y
G
NOLO
K TECH
RIS
RAISE YOUR
FREE
YOURSELF
Industry leaders agree. Riskonnect is going beyond
expectations, leaving behind other RMIS vendors
with their limited systems.
You need a risk management work platform that
can handle today’s needs and tomorrow’s growing
business demands.
Let Riskonnect take your risk management program
to new heights. Be a superhero for your organisation.
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RMIS
GRC
EHS
HEALTHCARE
770-790-4700
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®
S
E
S
S
E
C
C
U
S
T
N
E
I
CL
IMPROVED
DATA QUALITY
RESULTS IN
Eliminated
“The feedback from our users has
been overwhelmingly positive.”
legacy carrier
system
access fees
2 TO 4%
REDUCTION
~ VP, Risk Management
Global Retailer
“Riskonnect is very powerful, very
customizable and very flexible. It
gave us the freedom to do what we
needed it to do.”
~ Manager, Corporate Insurance
Global Airline Company
“We aren’t stuck in a cookie cutter
type of environment.”
50%
reduction
IN PREMIUMS
in claim costs global shipping and
energy company
~ Senior Analyst, Risk Management
Worldwide Manufacturer
“With Riskonnect, there is just
more time to focus, and you can
spend more time on the analytics
as opposed to the data gathering.”
~ Director of Insurance Services,
Client, National Food Company
93%
increased
efficiency in
processing
payment of
bills
GO
BEYOND.
67%
efficiency
improvement
in interational
exposure data
gathering
AUTOMATED
200,000
EMAILS PER
MONTH FORTUNE 500
GLOBAL RETAIL
COMPANY
82%
improvement
in processing
high dollar
payments
RISK MANAGEMENT
WORK PLATFORM
RMIS | GRC | EHS | HEALTHCARE
770-790-4700
www.riskonnect.com
®
ATIONS.
T
C
E
P
X
E
Y
CHNOLOG
ISK TE
R
RAISE YOUR
TAKE YOUR
RISK MANAGEMENT
PROGRAM
TO NEW HEIGHTS.
Industry leaders agree. Riskonnect is going beyond
expectations, leaving behind other RMIS vendors
with their limited systems.
You need a risk management work platform that
can handle today’s needs and tomorrow’s growing
business demands.
Let Riskonnect take your risk management program
to new heights. Be a superhero for your organisation.
It’s time to Go Beyond.
GO
BEYOND.
RISK MANAGEMENT
WORK PLATFORM
RMIS
GRC
EHS
HEALTHCARE
770-790-4700
www.riskonnect.com
2015 RMIS REVIEW
2015 LETTER FROM DAVE TWEEDY
I want to thank both Bickmore, my employer, and Advisen, my editor and publisher for their continued support in
the production of RMIS Review, 2015 Version. I also want to thank each vendor for cooperating with us by filling out
and submitting their surveys and answering questions. Without their cooperation, this survey would not exist. They
represent the best of the best.
Lastly, I want to thank my colleague, Paul Cross, who served as my editor, critic, chart designer and sounding board as
we put this e-book together.
As with past editions, this Review is meant to be a guide to those who are seeking to buy, upgrade, change or otherwise
study this unique sub-industry. The ratings are mostly based on what the vendors supplied in their questionnaire. Of
course, we perform due diligence within the industry to confirm any questions. We also reserve the right to add our 2
cents worth.
The Review is modeled after Consumers Report with some Gartner and Celent thrown in for good measure. It is not
foolproof. We recognize that not all vendors will be happy. However, we strive to be as objective as possible in providing
nothing but the facts and my honest opinion based on over 35 years in the RMIS marketplace. I do not have “a dog in this
hunt”. I want to help my clients and clients-to-be. After all, selecting a RMIS is not the easiest or cheapest thing to do.
We at RMIS Review are always looking to improve. We would like more vendors to become a part of it in the future. We
invite readers (vendors and system users alike) to write and make suggestions on how to improve the content. Next year
(2016) we will provide a new and updated Users’ Feedback version. We will be changing and hopefully improving the
questionnaire to give readers and vendors alike more information on how they are perceived.
We appreciate the opportunity of presenting this year’s edition of RMIS Review to you all. We trust you find its contents helpful.
Dave Tweedy
CMC, RMIS Director
Bickmore
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April 2015 | www.advisenltd.com
Don’t just predict
the future...
change it.
Predictive Analytics | Business Intelligence | Benchmarking
RSG ESPSM by Risk Sciences Group® is the latest revolutionary set of tools that enables you to take preemptive
action and ultimately change outcomes before it’s too late. With newly enhanced benchmarking capabilities,
RSG ESP now delivers self-service insights into claims data to help proactively address potential issues that may
arise in your claims program.
Powerful Self-Service Benchmarking Enhanced Features
• Benchmark claims experience against your industry segments using key claim metrics
• Access an extensive benchmark database from a variety of current and historical data sources
• Gain valuable data, updated quarterly
Proactively address potential issues that may arise in your claim program with RSG ESP.
Call 800-619-0224 or email [email protected]
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risksciencesgroup.com | EOE
Risk Sciences Group
®
Leading technology,
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and optimizing outcomes
As a global RMIS provider, RSG® has the tools and talent to make your job easier and help drive your
spend intelligently. We deliver accuracy, responsiveness and freedom through our integrated suite of
products and services.
Choose the risk management information solution ideal for your business
• DMITRI® 8.0: our latest generation RMIS with enhanced functionality and a more user-friendly look
and feel
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SM
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Meet DMITRI 8.0
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Risk Sciences Group® introduces the next generation of DMITRI—where simplicity meets power. Our most
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and enhanced functionality. Access the data you need quickly and accurately, enjoy expert account support
and so much more!
New to DMITRI 8.0
• Intelligent interface delivers information when you need it, where you need it
• Clean, collapsible format displays more data on screen with less scrolling
• Upgraded navigation and search capabilities dramatically improve functionality
• Enhanced short cut bar with easy access to favorites, history and adding new data
Put the power of RSG’s forward-thinking RMIS to work for you with DMITRI 8.0.
Call 800-619-0224 or email [email protected]
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risksciencesgroup.com | EOE
2015 RMIS REVIEW
LIST OF BUNDLED
PROVIDERS:
LIST OF UNBUNDLED
PROVIDERS:
• AIG
• APP Technologies
• Broadspire (Risk Sciences Group)
• Marsh ClearSight
• CNA
• Computer Sciences Corporation
• ESIS
• DAVID Corporation
• Gallagher Bassett
• EBIX, Inc.
• Liberty Mutual
• Effisoft
• Sedgwick
• INFORM Applications
• Travelers
• JDi Data
• York
• Mountain View Software
• Origami Risk, LLC
• PCIS
• Risk Sciences Group
• Riskonnect
• Solartis
• Systema Software
• Ventiv Technologies
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April 2015 | www.advisenltd.com
Risk
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1.800.55.DAVID
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Boston | Livonia | San Francisco

2015 RMIS REVIEW
PUBLISHER’S NOTE
Advisen is proud to once again publish this year’s RMIS Review. Under the watchful eye of Dave Tweedy, this year’s
RMIS Review - like our 2013 effort – is based upon an extensive RMIS Provider questionnaire. Our plan is to conduct this
analysis for publication every two years. On even years, such as next year’s 2016 edition, we will conduct our RMIS User
Survey and report on user views and sentiments.
However, like previous years, our annual goal is to produce a quintessential document that is a “must read” for RMIS
users & future RMIS users as well as RMIS providers. As more insureds discover the virtues of a RMIS compared to their
excel spreadsheet, and as the complexities confronting the Risk Management departments around the world increase,
the RMIS Review is one of very few independent sources of information in this competitive vendor arena.
You are one of over 2,500 readers who will download and review this document. Your inclination to learn as much as you
can about the current state of RMIS offerings and the differences among RMIS
platforms also makes this effort highly relevant for our 13 sponsors. This publication has become the definitive
information authority on the subject of RMIS.
Participation
Also like prior years, we have encouraged as many RMIS providers as possible to participate. This 2015 edition features
responses from 25 RMIS providers - 9 bundled providers and 16 unbundled providers – almost a 20% increase over our
2013 effort. Note that there is no charge to participate.
Compared to the 2013 edition, we welcomed back these 8 bundled providers: AIG, CNA, ESIS, Gallagher Bassett,
Liberty Mutual, Risk Sciences Group, Sedgwick, and Travelers.
A new 2015 response was also received from York Risk Services Group.
Zurich responded in 2013, but did not respond for the current review.
For unbundled providers in 2015, we welcomed back 12 RMIS platforms: APP Technologies, CSC, DAVID Corp, Ebix,
INFORM Applications, MountainView Corporation, Origami Risk, Riskonnect, Risk Sciences Group, Marsh ClearSight (fka
Stars), Systema Software, and Ventiv Technologies (fka Aon eSolutions).
New 2015 responses were also received from these 4 unbundled providers: EFFISOFT, JDi Data, PCIS, and Solartis.
Thank You
We thank you – the reader – for your interest in this material. It is our firm belief that publications like this simply make
comparative information more accessible and more relevant. We hope that you appreciate several enhancements
throughout this document whereby we have sought to present a giant amount of material in the most digestible way.
Lastly, we thank Dave Tweedy for his vigilant dedication to his own exacting standards. When it comes to navigating
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2015 RMIS REVIEW
the complex world of bundled and unbundled RMIS platforms, Dave is unmatched in both knowledge & experience as
well as his inclination to provide fair & impartial assessments above all else. It’s a true pleasure to work with Dave on this
project.
Look Ahead & Look Back
Reader comments and questions are invited via [email protected]
RMIS Providers who want to participate or keep us updated should use the RMIS Provider Info submission button located
on: http://www.advisenltd.com/research/rmis-review-dave-tweedy
To download the 2013 RMIS Review Provider Assessment or the 2014 RMIS Review User’s Perspective, use the links
posted at the bottom of this page: http://www.advisenltd.com/research/rmis-review-dave-tweedy
To learn about sponsorship opportunities in the 2016 edition, contact [email protected]
Jeffrey Cohen
Executive Vice President
Advisen
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April 2015 | www.advisenltd.com
You have a passion
for your business.
We have a passion for
protecting it.
You live for the challenge of managing risks. You have a passion for your company. Liberty
Mutual Insurance has a passion for protecting it and is committed to developing tools that
make it easy for our customers to better manage claims. Our innovative risk management
information system, RISKTRAC®, helps you easily track, manage, and report on claims.
Visit us at RIMS booth #821 to demo our RISKTRAC products, including our award winning
Workers Compensation Analytics Interactive Dashboard. To learn more about Liberty Mutual
Insurance visit libertymutualgroup.com/business.
@LibertyB2B
© 2015 Liberty Mutual Insurance. Insurance underwritten by Liberty Mutual Insurance Co., Boston, MA, or its affiliates or subsidiaries.
SORRY, PUDDING ,
BUT THE PROOF IS
IN THE NUMBERS.
Because the numbers show that we close workers compensation claims
23 percent faster and at 9 percent lower cost per claim than our competitors.
And our nurse case managers focus on getting your injured employees back
to work quickly, because there are some things you can’t put a number on.
Visit us at RIMS booth #821 to learn more about our risk management information
system, RISKTRAC®, and demo our award winning Workers Compensation Analytics
Interactive Dashboard. Our innovative tools can help you better manage your claims.
Visit helmsmantpa.com to learn more.
Source: Internal analysis of 2013 data published by SNL Financial.
2015 RMIS REVIEW
DAVE TWEEDY’S COMPARISON & EVALUATION
Since I first started writing RMIS Review in 1984, the primary goal has been to provide the reader with information on the
most significant risk and claims management information systems available today.
Like before, we contend that those vendors and systems represented in this analysis are the best available in this niche
marketplace. We are always interested in expanding the number of vendors participating in the Review.
We are pleased to have PCIS, Solartis and JDi as new participants. We welcome back Effisoft after a few years’ hiatus.
We hope that the Hartford and Zurich will return to RMIS Review in the future.
As before, the Review is divided between Bundled and Unbundled system providers. Bundled is simply defined as
systems that remain with the vendor if the client leaves. If someone had Broadspire or Travelers as a TPA or insurer,
they would have access to the proprietary RMIS of those firms. If the client left to another TPA or insurer, they would
be getting a new bundled RMIS. By contrast, an unbundled RMIS is portable and stays with the client regardless of the
TPAs or insurers involved.
Evaluation Criteria:
Similar to the 2013 survey, our primary source of information came from the vendors themselves. Bundled vendors
responded to an 84 questions while unbundled vendors had 96 questions to answer. The questionnaires focused on the
following major categories, each with their own contributing factors. Here is table identifying the Evaluation Criteria:
Technology
Functionality
Organization
Architecture
Lines of business supported
Stability & Support
System Scalability*
Dashboards & Alerts
Service & Sales team
Platform
Standard Reports
R&D investment
Mobile Devices
Policy & Exposure
Growth*
Security
Analytics & Metrics
Client Retention*
Browser Neutrality
Claims Management
User Conference
Claims Administration*
Market Penetration*
3rd party reporting
Other system interfaces*
Multi-lingual; multi-currency
*Not used with Bundled vendors
The majority of this Review will be based on what the vendors said about themselves. We even use material from each
vendor’s website to introduce each individual write-up. However we at RMIS Review reserve the right to include our
market experience and understanding in the evaluation process. Unlike 2013, User Feedback is not a part of this study.
We will conduct a revised and updated User Feedback-based review in 2016.
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2015 RMIS REVIEW
As a matter of fact, we would appreciate readers’ suggestions on what they would like to have reviewed in both the User
Feedback and Functionality reviews in future releases.
Rating Discussion
We will be changing our rating schema this year to one similar to Gartner. Instead of numerical or alpha ratings (such as
1 to 5 or A+ to D-) we will be using the following qualitative terms to describe the rates:
• Superior: Meets all criteria posed in questionnaire, plus RR’s market knowledge
• Excellent: Meets most of the criteria posed, plus RR’s market knowledge
• Good: Meets a good percentage of criteria posed, plus RR’s market knowledge
• Average: Meets about half of criteria posed, plus RR’s market knowledge
• Below Average: Meets few of criteria posed, plus RR’s market knowledge.
Behind the scenes, however we will be using the numerical rating similar to RR’s 2013 and 2014 versions to gauge how
each vendor answered a question and add our opinion/interpretation based on our market experience. The exact rates
will remain with me at Bickmore.
Each individual vendor/system write-up will have an introduction (mostly taken from the vendor’s own website), followed
by the actual survey they filled out, then with a closing commentary by us. We will list the Strengths and Weaknesses
and then follow up with an overall individual evaluation, assigning the appropriate rating (from Superior to Below
Average).
Our individual numerical ratings and algorithms remain with us. We translate those into the Superior to Below Average
ratings that you see in the Review.
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April 2015 | www.advisenltd.com
2015 RMIS REVIEW
BUNDLED INDUSTRY DISCUSSION
This year, we have the following participants:
TPA Based Systems
Insurer Based Systems
Broadspire (division of Crawford & Co.)
AIG
ESIS (division of ACE Insurance)
CNA
Gallagher Bassett
Liberty Mutual Insurance Group
Sedgwick
Travelers Insurance Group
York Risk Management Services
Zurich declined to participate this year.
As before, we separated the bundled systems into those provided by insurers and TPAs. In the past, the functionality
provided seems to be more robust with the TPA systems than the insurer ones. That trend continued this year.
TPA Based systems:
There hasn’t been too much change since 2013 except that we now have York Risk Services Group included. Every TPA
scored Excellent across the three categories. However, there were differences within the ranking:
Excellent Rated:
• Broadspire: By a small difference, Broadspire retained top bundled RMIS honors. The primary reason is that they
utilize the software (Dmitri) and services of Risk Sciences Group, one of oldest and top ranked RMIS-oriented vendor
in the industry. RSG is a division of Crawford & Co. The Dmitri system provides great flexibility and analytical
capabilities to Broadspire. Crawford senior management continues to support RSG which is certainly evident in its
bundled operations with Broadspire.
• Gallagher Bassett/York (tied for 2nd): Both GB and York have struck individual agreements with top ranked
Origami Risk to provide their customer facing RMIS software. GB’s version is called Luminos while York’s is called
FOCUS. With some minor variations, the software is being used in similar fashion by both TPAs. RMIS Review
believes that that as the Origami software becomes more deployed and utilized by both TPAs, the functionality will
increase. Both TPAs have recognized the need to invest in good systems to keep up with their competition and
provide the best service to their clients.
• Sedgwick: ViaOne is the client facing system for Sedgwick clients. It draws its information from the underlying
claims system, JURIS, and provides clients with good claims analysis information.
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April 2015 | www.advisenltd.com
2015 RMIS REVIEW
• ESIS: GlobalRiskAdvantage is the client facing system provided by ESIS, a division of Ace. It provides solid claims
information to ESIS clients.
• Insurer Based systems: Similar to the TPA grouping, not much has really changed in 2 years as far as the ranking.
All provide their policyholders with good analysis on their claims. However there are decided differences. IT is
apparent that both AIG and Travelers, as before, have continued to invest in their bundled systems because it shows.
That had been a problem with Zurich in 2013.
Excellent Ranked systems:
• AIG: The IntelliRisk suite array of client systems was the top ranked insurer system this year. Advanced IntelliRisk
provides detailed analysis to clients while the traditional IntelliRisk is available to any AIG business policyholder.
The technology and functionality of the software and the size of the service staff, shows the continued interest and
investment that AIG places in IntelliRisk.
• Travelers: eCARMA has been one of the most functional and visually pleasing bundled systems for many years. It
continues to show the high regard that senior management in Travelers has for this system.
• Liberty Mutual: RISKTRAC has definitely improved over the years and provides a very good claims information
system.
Good Ranked systems:
• CNA: eSight provides good claims information and reports to its client base. It is a definite improvement to its
predecessor, Clearview.
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April 2015 | www.advisenltd.com
Risk managers have always turned to us
with their hardest problems.
For more than 40 years, we’ve delivered creative, proven solutions.
You may not recognize our name, but Ventiv Technology became an independent company last year
when Aon eSolutions became part of the strategic investment firm Symphony Technology Group
(STG). Our name and ownership may have changed, but our unrelenting passion for inspired
thinking and client success hasn’t changed.
We understand that your job is more challenging than ever. More data. Increased business complexity.
Greater security risks. Heightened expectations. Less time to respond, and with fewer resources.
There’s never been a greater need for effective risk technology solutions. But how do you cut through
all the clutter and find the right solution for your business? Start by considering the top factors your
peers use when evaluating risk, insurance and safety software providers…
Control: The buck stops here. Ventiv is the only independent software provider who owns and is
responsible for our system, end-to-end. Other providers rely on 3rd party platforms and have
limited control over development priorities, security or performance.
Independence: Your interests come first. Ventiv is the only independent software provider with
the ability to put your interests first and the resources required to continuously evolve our
products to deliver mission critical capabilities that better meet your needs.
Purpose-Built: Products designed to support how you work. Ventiv is the only provider with risk,
insurance & safety products developed from the ground up using the latest technology, meeting
your needs with integrated capabilities like data services and predictive analytics.
Support: The ability to serve and grow with your business. Ventiv is the only software provider
who includes 24 hour local support in the US, EMEA and Asia-Pacific. We also have dedicated
account teams who know and care about your business needs, and not just our software.
Security: Protect your data at all times. The average data breach cost $3.5 million in 2013. Ventiv
delivers our solutions via the industry’s only fully owned and managed private cloud. Other
providers put your data at risk by involving external fourth- and fifth-party vendors.
For the best information management solutions, risk managers turn to Ventiv Technology. But don’t
just take our word for it. Ventiv received Business Insurance magazine’s 2015 Innovation Award for its
Combined Corporate & Captive Risk Management Solution. It exemplifies our ability to solve critical
client problems by combining our proven technology with our deep industry experience.
We’ve done it again this year
Redesigned for 2015, our most advanced version ever of RiskConsole lets you take control of
your risk, safety and insurance management programs. Key enhancements include:
CUSTOMIZABLE DASHBOARDS
INTEGRATED SAFETY MANAGEMENT
Easy-to-use widgets let you choose from
numerous key-performance statistics and indices
to build the exact dashboards you need.
Track and evaluate pre-loss activities (safety
meetings, surveys, audits, preventive measures)
and link them directly to your loss experience.
EMPOWERED SELF-SERVICE
DYNAMIC DATA INTAKE
Client administrators can add new fields and
objects and design and modify screens. Everyday
users can be presented tailored screen views.
Capture complete, accurate information from the
field with our new “Flexible Forms” tool: from
incidents and claims to safety audits and surveys.
POWERFUL GEOGRAPHICAL ANALYTICS
VISUAL POLICY MANAGEMENT
New analytic tools and data sources, including
flood zones, improve ability to allocate
loss-control resources, validate exposures and
drive down premiums.
Analyze program coverage, spot coverage gaps,
and view placements by insurer with our redesigned
policy module and built-in mud-map report tool.
Benefit from our experience. Check out our library
of client success stories, ebooks, market research
and product resources.
Visit ventivtech.com/resources
ventivtech.com
2015 RMIS REVIEW
UNBUNDLED INDUSTRY DISCUSSION
This year, we have the following participants:
Comprehensive/Hybrid Oriented
Systems
Claims Administration Oriented
Systems
RMIS Oriented-Systems
DAVID
APP Technology
Effisoft
JDi
CSC
INFORM
Marsh ClearSight
EBIX
Risk Sciences Group*
Origami Risk
Mountain View Software
Solartis
Riskonnect
PCIS
Ventiv (formerly Aon eSolutions)
Systema*
*RSG and Systema have a partnership in place. No current joint clients yet.
One of the challenges we face is properly distinguishing among all of the participants. Not every system is exactly alike.
They have different strengths and weaknesses and deploy and support their systems in different fashions.
As we did in 2013 and 2014, we are distinguishing the Unbundled sector into the following 3 sectors:
• Comprehensive or hybrid systems
• Claims administration-oriented systems
• RMIS-oriented systems
We realize that all labels have their shortcomings and some of the vendors might object to being put in one category
vs the other. For example, a vendor placed in the RMIS-oriented category may rightly claim that they do some claims
administration services to some of their clients. Our goal is to simplify the evaluation process for the reader. The
predominant orientation of the vendor and system, as demonstrated by its client base, system functionality and market
knowledge, is what determines the most reasonable category.
Comprehensive/Hybrid Systems: Otherwise known as the full service systems.
Superior Ranked: In this industry for the past several years, two vendors have stood at the top of the industry. It has
become nearly impossible to rank one ahead of the other. This year, the ratings were so close that the difference was
negligible.
• Origami; Riskonnect: Because it was virtually impossible to make a clear differentiation, we ranked them as tied
for number 1. They are the only two vendors who had Superior ratings in all three categories. The combination of
excellent technology, experience, marketing savvy, good funding and solid personnel and leadership is a hard to
beat. In most of the competitive bid projects in which I participated as a consultant, one or both of these vendors
was included in all of them.
There are similarities. Both were founded by men who had run previous RMIS enterprises. Both utilized the public
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2015 RMIS REVIEW
cloud upon which they built out their applications. Many of the employees of each vendor have long years of
experience with other RMIS providers. Both are extremely good at marketing. Both are innovative. Both have had
rumors circulated about being a target of acquisition (Discussed later).
There are differences. One is based upon the Amazon public cloud (Origami) while the other utilizes Force.com
(Riskonnect). Riskonnect has developed applications across a wide swath of functionality from claims to governance and
enterprise risk management. Origami has been very successful in private labeling its software to insurance providers.
Both companies continue very impressive growth and profitability trajectories. They have set the trend for the RMIS
industry for the past 5 years.
Excellent Ranked: Many unbundled vendors fall into this larger category. Based on their surveys and our research, here
are the next three:
• Marsh ClearSight: The former CSSTARS, ClearSight remains the largest RMIS provider with the most clients and
most generated revenue. In addition to its rebranding, ClearSight’s next-generation risk management platform seeks
to integrate analytics, collaboration, and applications in a single cloud-based solution for risk managers. They have
made more of a move to get closer to their parent (Marsh) which represents a distinct departure from past CSStars’
leadership doctrine. Marsh has definite demonstrated its support of ClearSight. They have added new clients and
continuing to improve its application base (Enterprise, Alpha) with an ever growing focus on data analytics, predictive
modeling and TCOR development (Total Cost of Risk).
• Ventiv Technology: Taking the exact opposite path, Ventiv Technology (a division of Symphony) departed from its
broker-based owner last year (Aon) and established itself as a stand-alone, independent organization. They have
maintained a strategic partnership with Aon but Ventiv is now able to chart a different course as an independent.
They have been very successful in establishing their new identity, kept its client base, and continued its innovation
and growth goals. They have a robust system, RiskConsole, that appeals to the largest of clients. But they have also
developed RiskConsole Express, a lighter version that appeals to the virtually ignored middle market.
• DAVID Corporation: Since Mark Dorn took the helm at DAVID Corp, as we predicted, there has been non-stop
activity at the 30 year old vendor headquarters. New offices are opening up; experienced people are being hired,
deals are being won. Investments in the older system applications are being made. We have seen a dramatic uptick
on DAVID involvement across the RMIS and claims management landscape. We look for continued improvement.
Good ranked:
• JDi Data: Although new to RMIS Review, JDI has been providing risk/claims solutions since 1993. They have a good
collection of claims and policy/underwriting applications based on solid technology. They are independent and
based in Ft. Lauderdale, FL.
26
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
CLAIMS ADMINISTRATION-ORIENTED SYSTEMS
These systems may have some risk management capabilities but their primary focus is on claims administration.
Excellent Ranked: There were a number of vendors that fit this description and it was very hard to differentiate among
them.
• Systema: Systema Software, based in Larkspur, CA, maintains its top claims administration oriented status in RR
from 2013 but the competition was very close. Systema continues to grow at a rapid pace with a very good staff of
sales and support personnel, good leadership, continued software innovations, and a valuable strategic partnership
with Risk Sciences Group.
• EBIX/CSC (tied): Both EBIX and CSC are large insurance technology firms and have been providing solid
applications to the insurance marketplace for years. Again, a case could be made for both companies that they
could be placed in the Comprehensive systems category because both have risk management and data analysis
capabilities. Their focus however has been in providing good claims administration software to the risk and
insurance industries and they continue to do that very well.
• PCIS: PCIS is another new vendor to the RMIS Review but they have been in the insurance systems space for over 30
years. Their first RMIS was sold in 2012 so that are new to this industry. We were impressed with their array of claims
administration capabilities combined with good technology.
• APP Technology: Once again, despite their size, APP ranks as an excellent claims administration vendor with solid
technology.
Average Ranked:
• Mountain View: A division of Gallagher Bassett Services, Mountain View has been providing good claims
administration systems to self-insured organizations for a number of years. If they had answered more questions on
the survey, a different ranking would probably have been given.
RMIS-Oriented Systems: These systems focus more on RMIS related functions than they do on providing a claims
administration solution.
Excellent Ranked:
• Risk Sciences Group: RSG is the clear cut winner in this category. We would have included them in the
Comprehensive category if they possessed an internal capability of handling Workers Compensation claims
administration: Risk Sciences Group. However, since last year, RSG has been in a strategic relationship with Systema
Software of California, the top ranked claims oriented system. There have been no sales as yet but we are told that
there are several opportunities in both RSG’s and Systema’s pipeline.
27
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
RSG is also unique in that it provides the software for Broadspire, division of Crawford & Co. Broadspire was the
top ranked system in the bundled space. RSG only submitted one questionnaire that covered both its bundled and
unbundled information. They did not make any differentiations between its unbundled and bundled data so we
were not able to provide any specific breakdowns.
Good Ranked:
• INFORM Applications: INFORM is one of the oldest RMIS providers in the industry (1985 first RMIS installation) and
they have a reputation of being a very solid service organization as evidenced in 2014 RMIS Review (User Feedback).
• Effisoft: This internationally based firm returns to RMIS Review after a several year absence. They had a RMIS
product at that time but now are focused on providing a reinsurance/excess system. As such, they are not your
typical RMIS provider. However, from an excess system perspective, they would rank very high.
• Solartis: This is the first time for Solartis in RMIS Review although they have been in the insurance software field for a
number of years. Solartis, like Effisoft, is not your traditional RMIS with an active claims focus. It is a data aggregator
and reporting tool, however, and does that very well. They have a very interesting application.
28
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
RUMOR MILL AND RECENT NEWS DISCUSSION
Because it is a dynamic industry, there are always changes; sometimes, right up to the last minute before RIMS. Plus,
there are rumors circulating out in the industry about some of the leading vendors. We started to deal with these rumors
in the 2014 RMIS Review, when there was strong evidence that Aon was getting ready to sell eSolutions. We need to
continue that due diligence to address rumors within the RMIS community.
Rumors: The most popular ones being circulated are ones concerning the acquisition of Origami Risk, Riskonnect and
the unbundled part of Risk Sciences Group (division of Crawford & Company) by larger organizations.
RMIS Review contacted each of the presidents of these organizations. Here are their responses:
“Origami Risk is owned solely by its management. We like our independence and think that approach best serves
our clients. We do not have any plans to sell Origami Risk.”
Bob Petrie
President,
Origami Risk
..................................................................................................................................................................................................
“Three things have happened recently bringing a lot of attention to the risk management software market. First
Riskonnect’s success and growth is unprecedented in the industry. Second, Aon decided to divest itself of its
software division, Aon eSolutions. And that due diligence and bidding process garnered substantial interest from
the investment community, shining a spotlight on this software market. Third, Riskonnect’s transformation of what
technology can do for risk managers has broadened the number of companies, departments, and careers that can
benefit from a risk management work platform, dramatically increasing the size of the market.
As far as Riskonnect goes, we are having a blast, and have no intention of letting someone else have all the fun. We are the fastest growing company in the industry and we have every intention of keeping the pedal to the
metal. Our leadership controls the company, and we see no reason to change that.”
Bob Morrell
CEO, Co-Founder
Riskonnect
..................................................................................................................................................................................................
“Risk Sciences Group remains totally committed to our Unbundled business. We look forward to continuing to
grow and expand the business in the years ahead.”
Mark Stergio
President
Risk Sciences Group
30
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
RMIS Review believes that good, well run organizations always invite interest by larger organizations. After all, it
happened with Ventiv the previous year. We will continue to watch and follow up all pertinent rumors that would affect
the clients and prospects of these vendors.
Other Industry News: Rebranding by Major Vendors
1. Marsh ClearSight: The rebranding of CSStars to Marsh ClearSight, as mentioned in the individual write-up section,
was a significant move for the largest RMIS provider. Here’s a comment by Paul Marushka, President of ClearSight:
“Marsh ClearSight, under its new brand and new software platform, is making a strategic move to further
integrate STARS innovative technology and analytics with Marsh’s extensive data and industry resources. The
goal is to assist organizations across the entire risk management ecosystem with integrated applications on a
collaborative platform enhancing the workflow and decision-making among corporations, brokers, insurance
carriers, re-insurers and other stakeholders. This move broadens the scope of the business beyond traditional
risk management and into the realm of dynamic decision-making with real-time data and analytics across the
entire risk management value chain.”
ClearSight is putting itself in the same circle as other large technology consulting operations such as IBM Global
Services, Accenture, Oracle and SAP. Their market is expanded beyond the traditional RMIS marketplace.
2. Ventiv Technology: Nearly one year after its acquisition by Symphony, Ventiv Technology has made great strides
to confirm its place within the top providers of comprehensive RMIS systems. RiskConsole UX, with its completely
new user interface, and the continued support of RiskConsole Express (aimed at the middle market), plus a very
successful Users Conference all show the positives that took place since Ventiv became an independent vendor.
Symphony itself continues to be bullish on the investment.
“Symphony continues to be very excited about Ventiv Technology. Since our acquisition last year, we have
been pleased with the innovation and growth generated by our people in a challenging, yet rewarding,
business environment. We look forward to even greater results in the coming years.”
Bill Chisholm
Managing Partner
Symphony Technology Group
31
April 2015 | www.advisenltd.com
Next Generation in Claims Software:
Fast. Flexible. Functional.
Top-Rated Claims
Administration
System in Advisen
RMIS Review
A
Overall
Grade
The RMIS Review provides readers with
information on the most significant risk
managment information systems. It’s a
comparison of the “best of the best”
systems on the market.
SIMS Claims was rated as the top claims
adminstration system in the Review
with particularly high ratings in:
A+
Scalability
A+
Workflow
A
System Logic
• Comprehensive claims system to
manage multiple lines
• Feature rich, highly configurable and
seamless integration
• Elegant design improves examiner
productivity, eﬃciency, and focus
• Breakthrough WC compliance:
flash forms, comp rates, and
automated EDI for FROI and SROI
• Advanced business intelligence, as
well as mobile and cloud capabilities
REQUEST A DEMO
To schedule a demo, contact
[email protected] or
visit www.systemasoft.com
for more information.
900 Larkspur Landing Circle, Suite 201, Larkspur, CA 94939
800-272-9102 • www.systemasoft.com
2015 RMIS REVIEW
RMIS REVIEW QUESTIONNAIRE TRANSPARENCY
New for the 2015 RMIS Review Provider Assessment, we are presenting our first rendition of Questionnaire Transparency.
We believe that some of our readers will want to know the relative level of response completeness associated with each
RMIS Provider’s questionnaire.
Please note that only those 25 RMIS Providers included in this report appear on this list; by definition all other nonparticipating RMIS Providers would be deemed to be “Incomplete.” We invite our readers to encourage those RMIS
Providers to respond for our 2017 edition.
Also note that the 2015 RMIS Review includes links to each provider’s raw responses, so while our readers can view all
response gaps, no effort was made to rank or score the impact of relative blank response compare to another.
Lastly, this approach does not account for situations whereby a provider used “no response” to indicate that a response
was “not relevant” or “not applicable.” Unbundled
Vendor
Missing
RATE
APP Technologies
77 R&D percent
Superior
EBIX
< none >
Superior
Solartis
< none >
Superior
Ventiv Technology
76 Total Revenue
85 RMIS revenue
87 Revenue activities (%)
Excellent
DAVID Corporation
39 ISO 27001 certification
76 Total Revenue
85 RMIS revenue
Excellent
PCIS
< very little “”additional”” info provided when given opportunity >
76 Total Revenue
85 RMIS revenue
Excellent
Risk Sciences Group
76 Total Revenue
85 RMIS revenue
87 Revenue activities (%)
Excellent
Computer Sciences Corporation
54 Hourly rate
76 Total Revenue
77 R&D percent
78 Customers (partial)
87 Revenue activities (%)”
Excellent
CS Stars
76 Total Revenue
85 RMIS revenue
86 Revenue generating activities
87 Revenue activities (%)
Excellent
33
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
Vendor
Missing
RATE
Riskonnect
76 Total Revenue
77 R&D percent
85 RMIS revenue
87 Revenue activities (%)
Excellent
Origami Risk
76 Total Revenue
77 R&D percent
85 RMIS revenue
87 Revenue activities (%)
Excellent
Systema Software
76 Total Revenue
77 R&D percent
85 RMIS revenue
87 Revenue activities (%)
Excellent
JDI Data
24 Workflow
43 Encryption protocols
50 TPA interfaces
76 Total Revenue
77 R&D percent
78 Customer statistics
87 Revenue activities (%)
Good
INFORM
42 Technologies supported
74/75 Employees
76 Total Revenue
77 R&D percent
78 Customers
81 Competitors
82 Programming language
85 RMIS revenue
87 Revenue activities (%)
Average
Effisoft
< absolutely no “additional” info provided when given opportunity >
42 Technologies supported
43 Encryption protocols
48 Cyber
54 Hourly rate
78 Customer statistics
84 Mobile
86 Revenue activities
Average
34
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
Vendor
Missing
RATE
Mountain View Software
< very little “additional” info provided when given opportunity >
8 Document management
17 Analytics
20 ERM
21 Current innovations
23 TCOR
24 Workflow
25 Claims Management features
31 Platform maintenance
32 Tracking software
33-35 Misc (all blank)
37 Infrastructure maintenance
42 Data standards
43 Encryption protocols
50,51 TPA interfaces
54 Hourly rate
55 EDI Compliance
And many more ...
Below Average
Vendor
Missing
RATE
Broadspire
67 Total revenue
Superior
AIG
"35 ISO Certification
42 Cyber”
Superior
Sedgwick
"36 Encryption at rest
67 Total revenue”
Superior
ESIS
18 ERM
67 Total revenue
68 R&D percent
82 Multilingual
Excellent
Gallagher Bassett
“65,66 RMIS Employees
67 Total revenue
68 R&D percent
69 Customer statistics
71 RMIS competitors
77 Implementation estimates”
Excellent
CNA
“< tons of N/A, “”eSight not marketed”” >
42 Cyber
67 Total revenue
68 R&D percent
71 RMIS competitors
77 Implementation estimates”
Excellent
York Risk Services Group
“18 ERM
20 Allocation
21 Workflow
67 Total revenue
68 R&D percent
71 RMIS competitors”
Excellent
Bundled
35
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
Vendor
Missing
RATE
Liberty Mutual
“38 Tech standards
39 Encryption protocols
40 APIs offered
42 Cyber
45 Hourly rate
57 Tracking deliveries
64 Officers
65,66 RMIS Employees
67 Total revenue
68 R&D percent
69 Customer statistics
71 RMIS competitors
75 Pricing approach
77 Implementation estimates”
Average
Travelers
“35 ISO Certification
36 Encryption at rest
37 Encryption at fields
38 Tech standards
39 Encryption protocols
40 APIs offered
42 Cyber
45 TPA interfaces
46 Hourly
67 Total revenue
68 R&D percent
69 Customer statistics
71 RMIS competitors
75 Pricing approach
77 Implementation estimates
78 Implementation fees
79 Implementation one time”
Average
36
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
MINIMUM RMIS STANDARDS
Risk Management Information Systems take many forms and have since their inception in the late 1960s when Corporate
Systems first introduced a mainframe based system that took feeds from insurance companies and generated large
paper loss runs in some organized format. Technology and tools have progressed significantly since those days. But,
even today, Excel spreadsheets remain a very popular choice for an RMIS. I know of two Fortune 100 companies who
only recently switched to off-the-shelf systems from Excel this year.
So what should define a proper RMIS? We believe the RMIS must possess, at least, the following attributes:
1. Technology:
• Web based
• SaaS (software as a service preferred)
• Multiple browsers supported (at least IE and either Chrome, Firefox or Safari)
• Supports some devices (iPhone and/or Droid smartphones; tablets)
• High level of platform and system security
• Ability to easily integrate with internal systems (HR, general ledger, etc.)
2. Functionality:
• Data aggregation through powerful databases
• Robust, yet simple to use, reporting
• Visual (dashboards, graphics)
• Supports multiple lines of business
• Some policy management
• Certificates of insurance
• Multi-lingual, multi-currency helpful
• Business intelligence reporting available
3. Organization:
• Experienced sales and support personnel
• High degree of research and develop investment
• User conference and/or frequent conference calls and emails to clients
• Commitment to grow and expand
4. User Perspective:
• Immediate returned calls or emails
• Intuitive system (easy to learn and use)
• On-line help videos or FAQs
• Consistent service team (no frequent switching of people)
38
April 2015 | www.advisenltd.com
SATISFY
YOUR NEED
FOR SPEED
Blow away your competition with speedy, accurate claims
processing using CSC’s RISKMASTER® Accelerator. This
total claims and legal management system integrates all
claims processes, gives you up-to-date data and streamlines
workflow. Transform your claims and risk operations with
RISKMASTER Accelerator — and hold on tight.
• Streamline your processes and improve flexibility
Learn how CSC can help you control your risk, claims and legal
environment. RISKMASTER Accelerator provides the flexibility
you need without the complex processes. It offers multilingual
and multicurrency functionality, and its Web-based serviceoriented architecture ensures fast implementation.
• Keep you adjusters connected with CSC’s mobile
claims technology
• Accelerate data exploration and reporting with
our new business analytics tools
• Control risk and mitigate future losses
• Boost productivity with new mobile apps
• Increase efficiency across the enterprise
• Save 8% or more on legal expenses
www.csc.com/risk_management_and_claims
2015 RMIS REVIEW
SUMMARY RANKING FOR
BUNDLED PROVIDERS
TPA Systems
Provider
Rating
1
Broadspire
Excellent
2
Gallagher Bassett
Excellent
2
York
Excellent
4
Sedgwick
Excellent
5
ESIS
Excellent
Provider
Rating
1
AIG
Excellent
2
Travelers
Excellent
4
Liberty Mutual
Excellent
5
CNA
Good
Provider
Rating
1
Broadspire
Excellent
2
Gallagher Bassett
Excellent
2
York
Excellent
4
AIG
Excellent
5
Sedgwick
Excellent
6
ESIS
Excellent
7
Travelers
Excellent
8
Liberty Mutual
Excellent
9
CNA
Good
Insurer Systems
Overall
40
April 2015 | www.advisenltd.com
you expect. we deliver.
Results matter.
That’s why you need a risk management partner who delivers the results you want.
How do we do that? By using sophisticated predictive analytics to proactively
manage claims and keep costs from spiraling out of control. By quickly getting
injured workers to the right provider to speed their recovery. By integrating our
managed care services to maximize the benefits of each component. By reducing
unnecessary litigation and legal expenses. Everything we do is focused on
reducing your total cost of risk. Because that’s the result you’re looking for.
You expect superior results. That’s what we deliver.
C L A I M S M A N AGEM EN T | M ANAG E D CAR E | R I SK MANAG E ME NT | LOSS CO NTR O L
www. YORKRSG .com
2015 RMIS REVIEW
SUMMARY RANKING FOR
UNBUNDLED PROVIDERS
Comprehensive / Hybrid
Provider
Rating
1
Origami
Superior
1
Riskonnect
Superior
3
Marsh ClearSight
Excellent
4
Ventiv Technology
Excellent
5
DAVID Corporation
Excellent
6
JDi Data
Good
Provider
Rating
1
Systema
Excellent
2
EBIX
Excellent
2
CSC
Excellent
4
PCIS
Excellent
5
APP Technologies
Excellent
6
Mountain View Software
Average
Provider
Rating
1
Risk Sciences Group
Excellent
2
INFORM
Good
3
Effisoft
Good
CMIS Oriented
RMIS Oriented
4
Solartis
Good
Provider
Rating
1
Origami
Superior
1
Riskonnect
Superior
3
Marsh ClearSight
Excellent
4
Ventiv Technology
Excellent
5
DAVID Corporation
Excellent
6
Risk Sciences Group
Excellent
7
Systema
Excellent
8
CSC
Excellent
8
EBIX
Excellent
10
PCIS
Excellent
11
APP Technologies
Excellent
12
JDi Data
Good
13
INFORM
Good
14
Effisoft
Good
15
Solartis
Good
16
Mountain View Software
Average
Overall
42
April 2015 | www.advisenltd.com
Ready for the Next
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INFORM’s Risk Management Information System provides a very powerful
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all in one web-based service.
INFORM Provides:
• Dynamic Portals/Dashboards/Score Cards
• Powerful Drag and Drop Reports/Graphs
• Claims Management • OSHA
• Claim and Incident Reporting • Data Conversion
• Incident Investigation • Loss Prevention Tracking
• Litigation Management • Certificate of Insurance Tracking
• Fleet Management • Claims Auditing
• Employee/Customer Relations
• Medicare Section 111 Reporting
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2015 RMIS REVIEW
TECHNOLOGY vs. FUNCTIONALITY
This diagram is meant to represent a graphical depiction of two of the three significant elements of an RMIS: Functionality and Technology. What isn’t represented is “Organization”. As you can see, the top rated systems
with superior technology and a wide breadth of functionality are shown at the upper right of the chart. 44
April 2015 | www.advisenltd.com
Facilitate Every Step of
the Claims Process With
IntelliRisk Services.
AIG has the tools to help customers and brokers around the
world manage their claims program and reduce costs.
IntelliRisk® provides fast, convenient access to basic claim and policy information with the ability to
create month-end and point-in-time valuated loss reports on demand.
IntelliRisk® Advanced offers sophisticated risk and claim management features such as an interactive
dashboard, real time access to Adjuster Activity Notes, proactive alerts on significant claim events,
customizable ad hoc and standard reports, Profiling to identify high cost claims, OSHA reporting
and much more. A mobile version is available that can be accessed using a web-enabled
Smartphone or tablet.
Data from around the world is consolidated and available in multiple common currencies, providing
true global analysis and reporting capabilities.
To learn more about IntelliRisk products and services visit www.aig.com/intellirisk or call
1 800 767 2524 (U.S./Canada) | 1 973 402 2802 (International)
Insurance and services provided by member companies of American International Group, Inc. Coverage may not be available in all jurisdictions and is subject to
actual policy language. Service options vary depending on lines of business and countries. For additional information, please visit our website at www.aig.com.
Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities.
Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and
insureds are therefore not protected by such funds.
2015 RMIS REVIEW
BUNDLED SYSTEMS
AIG............................................................................................43
Broadspire (Risk Sciences Group)...............................................44
CNA...........................................................................................45
ESIS............................................................................................46
Gallagher Bassett.......................................................................47
Liberty Mutual...........................................................................48
Sedgwick...................................................................................49
Travelers....................................................................................50
York...........................................................................................51
46
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
AIG
EXCELLENT
IntelliRisk Advanced; Intellirisk
OVERALL VENDOR RATING
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than
100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of
the most extensive worldwide property-casualty networks of any
insurers.
Strengths
IntelliRisk Services offers risk management information services
for policyholders of AIG Insurance. Our suite of products helps
customers manage their claim programs and reduce costs.
Designated business and technology professionals back all RMIS
products and services and work with our customers to provide
customized solutions.
Excellent claims analysis tool
Excellent use of multiple browser
technology and mobile devices
Well-supported by senior management
Weaknesses
Limited in policy and risk tracking
View AIG’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/aig-bundled-vendor-rmis-2015-04-27.pdf
47
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Broadspire (Risk Sciences Group)
Dmitri Suite
As a part of the Crawford family of companies, Risk Sciences Group
is a part of the world’s largest independent provider of claims management solutions with an expansive global network serving clients
in more than 70 countries.
RSG acts as a stand-alone risk management information services
company, supporting Crawford and sister company Broadspire’s
clients as well as working with other carriers, TPAs and self-insured
companies. This allows companies the flexibility to find the best
service providers for their needs.
EXCELLENT
OVERALL VENDOR RATING
Strengths
Utilizes the same RMIS of excellent unbundled vendor RSG
Excellent data analytics and
predictive modelling capabilities
Weaknesses
No significant weaknesses
Since 1978, we have provided our clients with leading, independent risk
management information services. Our technology is easily accessible
to users, secure and easy to use. Most important, our clients are reassured by our high level of integrity and business ethics. As a result, our
clients gain the insights necessary to reduce their overall cost of risk.
Dimitri Suite helps organizations gain a better understanding of their risk
landscape. Through quick access to accurate aggregated data and analytics, clients can gain insights that could save millions in claim costs.
View Broadspire’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/risk-sciences-group-bundled-vendorrmis-2015-04-27.pdf
48
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
CNA
GOOD
eSight
OVERALL VENDOR RATING
At CNA, we focus on what we do best — providing insurance
solutions that allow our customers to better manage their risks
and grow profitably. We use our expertise to continually evolve
our products and services to anticipate and address our customers’ needs. Our broad portfolio enables us to respond to a wide
range of business risks while focusing on the specialized needs
of our insureds in construction, manufacturing, technology,
healthcare, professional services, financial institutions and small
business.
Strengths
Mobile device access to eSight
Weaknesses
Limited functionality
No access to other carrier data
Limited browser types
eSight is CNA’s proprietarily developed customer claim information and analysis application designed to provide secure, easy
access to policyholder claim detail, including adjuster notes,
financial transactions and claim activities.
View CNA’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/cna-bundled-vendor-rmis-2015-04-27.pdf
49
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
ESIS
EXCELLENT
Global RiskAdvantage
OVERALL VENDOR RATING
Organized in 1953, ESIS is part of the ACE Group. ESIS
provides a wide range of risk management products and
services in the United States and around the world.
Strengths
Improved dashboard and ease of
use
Solid claims analysis system
ESIS combines meaningful analysis of loss data with the
power of Web technology through its Global RiskAdvantage
risk management information system.
Weaknesses
Weaker on risk management,
analytics
View ESIS’ Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/esis-bundled-vendor-rmis-2015-04-27.pdf
50
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Gallagher Bassett
EXCELLENT
RISX-FACS; Luminos
OVERALL VENDOR RATING
Gallagher Bassett is the largest property/casualty third party
administrator. With operations in the United States, Canada, the
United Kingdom and Australia, we are the trusted advisor and
collaborative partner to more than 3400 companies from every
sector of the economy, worldwide.
Strengths
Attaining leadership in any industry requires technological excellence. Our proprietary risk management information system,
RISX-FACS®, transforms ordinary loss data into organized,
meaningful information that allows you to make timelier and
intelligent risk management decisions.
Luminos is the recently installed client-facing system, provided
by Origami Risk, which draws information directly from RISXFACS.
Utilizes top ranked Origami Risk
to provide the client facing RMIS
Full functionality of Origami is
possible to GB clients, if desired.
Weaknesses
No significant weaknesses
In process of maximizing
Luminos within GB array of
systems.
View Gallagher Bassett’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/gallagher-bassett-bundled-vendorrmis-2015-04-27.pdf
51
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Liberty Mutual
EXCELLENT
RISKTRAC
OVERALL VENDOR RATING
As a business with more than 1,000 employees and multiple locations, the right insurance coverage is a critical
component of your business’s success. At Liberty Mutual
Insurance, we understand the coverages and services
needed to keep the largest, most complex businesses protected.
Strengths
Good claims analysis tool
Good link to Liberty’s data analytics and predictive model alerts
Weaknesses
RISKTRAC is Liberty Mutual Group’s Risk Management
Information System, offered exclusively to our customers.
Limited risk and policy management
View Gallagher Bassett’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/liberty-mutual-bundled-vendorrmis-2015-04-27.pdf
52
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Sedgwick
EXCELLENT
ViaOne; Juris
OVERALL VENDOR RATING
Sedgwick is the leading global provider of innovative, technologyenabled claims and productivity management solutions,
delivering a world of expert resources to a diverse client base
through nearly 12,000 colleagues in some 275 offices located in
the U.S., Canada, Puerto Rico and the U.K. We offer the broadest
array of integrated services available in the industry, delivered by
experienced, knowledgeable and dedicated people.
Strengths
Our viaOne® suite of web-based tools provides convenient online access to the claims information, and user-controlled data
management and reporting capabilities of the Sedgwick JURIS®
system. Clients who elect viaOne options can conveniently
report new claims, enter notes, view and track claims information, manage OSHA reporting, and generate customized reports
online. Juris is the back-end claims system while viaOne is the
client-facing front end.
Excellent claims information
system
Weaknesses
Limited risk management/insurance analysis
View Sedgwick’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/sedgwick-bundled-vendorrmis-2015-04-27.pdf
53
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Travelers
EXCELLENT
eCarma
OVERALL VENDOR RATING
Traveler Insurance Company, based in Hartford, CT, is one of
the largest and most respected Property/Casualty insurance
companies in the world for both commercial and personal lines.
Their National Accounts division provides tailored bundled and
unbundled loss-sensitive primary casualty programs and claim
administration services for customers with $1 million or more
total cost of risk.
Strengths
They also provide a world-class RMIS. Whether you’re insured
or self-insure, have a bundled or unbundled program, Travelers e-CARMA® can help you manage your loss costs. Our risk
management information system, an industry pace-setter since
1981, can provide you with the timely, comprehensive information you need to analyze loss data, keep up with claim activity and
discover loss trends. e-CARMA Mobile Risk ManagerTM will
allow you to access vital risk management information anywhere,
anytime on your mobile device with a web browser.
High level support by National
Accounts
Good dashboards and metrics
Great support staff
Weaknesses
Limited browser options
Limited risk management/analytics
View Traveler’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/travelers-bundled-vendor-rmis-2015-04-27.
pdf
54
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
York
EXCELLENT
FOCUS
OVERALL VENDOR RATING
York Risk Services Group is a premier provider of insurance, risk
management, alternative risk, pool administration and claims
management solutions to clients across hundreds of industries.
Strengths
FOCUS is York’s powerful, yet easy-to-use customer interface
that gives you instant access to the information you want,
exactly the way you want to see it. Not only can you easily view
the details of a claim that your adjuster sees, you can instantly
examine that claim in a specific context (e.g., similar claims, line
of business, cause of loss, timeframe, etc.).
Utilizes top ranked Origami Risk
to provide the client facing RMIS
Full functionality of Origami is
possible to GB clients, if desired
Weaknesses
No significant weaknesses
Every data field in York Claims Expert is available to you in
FOCUS, where data visualization and interactive tools transform
volumes of data into useful information that can be understood at
a glance.
View York’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/york-risk-services-bundled-vendorrmis-2015-04-27.pdf
55
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Third Party Reporting
Excellent
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
UNBUNDLED SYSTEMS
APP Technologies......................................................................54
Marsh ClearSight.......................................................................55
Computer Sciences Corporation................................................56
DAVID Corporation....................................................................57
EBIX, Inc....................................................................................58
Effisoft.......................................................................................59
INFORM Applications................................................................60
JDi Data.....................................................................................61
Mountain View Software...........................................................62
Origami Risk, LLC.......................................................................63
PCIS...........................................................................................64
Risk Sciences Group...................................................................65
Riskonnect.................................................................................66
Solartis.......................................................................................67
Systema Software......................................................................68
Ventiv Technologies...................................................................69
57
April 2015 | www.advisenltd.com
2015 RMIS REVIEW
APP Technologies
EXCELLENT
Incident Management System (IMS)
OVERALL VENDOR RATING
APP Technologies, LLC was founded in 2003 with the mission
of bringing exceptional claims software to the transportation
industry. Our software was quickly embraced by a wide range of
industries. We’ve come a long way since then: our solutions are in
daily use throughout North America and handle claims and risk
scenarios across many industries and lines of coverage, including
P&C, automobile, GL, workers’ compensation, warranty, and
more.
Strengths
Well designed, robust claims
administration system
Weaknesses
Limited resources compared to
larger companies
Incident Management System (IMS) is an advanced claims and
risk management software system built around the needs of selfinsureds, third-party administrators (TPAs), and all companies
that need to track losses and claims.
View APP Technologies’ Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/app-technologies-unbundled-vendorrmis-2015-04-27.pdf
58
April 2015 | www.advisenltd.com
ORGANIZATION
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Marsh ClearSight
EXCELLENT
Enterprise, PE, Next Generation
OVERALL VENDOR RATING
A business unit of Marsh LLC, Marsh ClearSight supports more
than 750 customers in 25 countries and has a trusted data store
of over 60 million claims amassed through decades of operation. With the industry’s single largest risk database, Marsh
ClearSight uniquely enables its customers to accurately analyze
trends, gain industry insights, optimize decision-making, and
reduce costs across the entire risk lifecycle.
Strengths
Largest system provider in the
industry
Comprehensive risk and claim
management solutions
Enterprise, Professional Edition and Next Generation are all part
of the ClearSight suite of risk and claims management tools.
Author’s note: This name change from CSStars to Marsh ClearSight was released to the public on April 14, 2015. We invite
readers to go to the new website to read their press release.
Top ranked data analytics and
benchmarking
Weaknesses
No significant weaknesses
As with any new initiative
(moving from STARS to ClearSight) we will watch to see how
this rolls out for current and
potential clients.
View Marsh ClearSight’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/stars-unbundled-vendor-rmis-2015-04-27.
pdf
59
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Computer Sciences Corporation
EXCELLENT
RiskMaster Accelerator
OVERALL VENDOR RATING
A Fortune 200 company, CSC is one of the world’s largest and
most respected providers of information technology services.
Since 1959, the organizations that collaborate with us have
benefited from every wave of IT innovation.
Strengths
Solid claims administration
product
Multiple insurance products
RISKMASTER® Accelerator, the world’s most widely used risk
and claims management software, provides a variety of powerful, scalable RMIS analysis and reporting capabilities available
independently or as part of a comprehensive, integrated claims
and risk management solution. It can help you evaluate injuries,
control legal costs, identify potential fraud, automate policy
administration and much more.
Large technology company
Weaknesses
Not risk management or enterprise risk oriented
Older architecture
Questionable upper management
support for RiskMaster
View Computer Science Corporation’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/csc-unbundled-vendor-rmis-2015-04-27.
pdf
60
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
DAVID Corporation
EXCELLENT
NavRisk
OVERALL VENDOR RATING
DAVID Corporation is a Risk, Claims and Insurance software
provider specializing in risk management systems. We offer
proven cloud based solutions for the alternative risk market
including self-insured organizations, insured’s, public entity risk
pools, third party administrators and related insurance users.
Strengths
Comprehensive service offerings
including RMIS, claims administration and policy/underwriting
functions;
Backed by three decades of experience and client success, we help
our clients run their operations more cost effectively by improving risk outcomes, meeting compliance requirements, increasing
client retention, and leveraging both claims as well as policy data
to improve their competitiveness.
Long history of providing system
solutions to the risk and claims
industry
NavRisk is a full service risk management and insurance
software solution currently in production with various Insured
Organizations, TPAs, a nd Risk Pools. NavRisk is a RMIS which
integrates claims, policy and reporting to help organizations
improve operations, reduce expenses, increase productivity and
enhance agent and customer satisfaction.
No significant weaknesses
Weaknesses
The new management team is
in the process of upgrading all
aspects of the organization from
the service team to the underlying
technology. It takes time, but it
appears to be going well.
View David Corporation’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/david-corp-unbundled-vendorrmis-2015-04-27.pdf
61
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
EBIX, Inc.
EXCELLENT
RiskEnvision
OVERALL VENDOR RATING
Ebix is a leading international supplier of software and
e-commerce solutions to the insurance industry. Ebix provides a
series of application software products for the insurance industry
ranging from carrier systems, agency systems and exchanges
to custom software development for all entities involved in the
insurance and financial industries. Ebix powers businesses in
more than 50 countries across six continents.
Strengths
RiskEnvision is a modular, comprehensive suite of enterpriselevel RMIS products that offers a 100% web-based total risk
management and claim administration solution. RiskEnvision can be deployed to support risk management and claims
administration functions including payment processing, reserve
management, form letters and correspondence, policy management, diary, reporting, and more for Auto, GL, Product, Property,
and Worker Compensation lines of insurance coverage in a
user-friendly application, with minimal maintenance overhead.
Solid claims administration
system with some risk management analysis functions.
Part of a large insurance software
organization with complementary service offerings
EDI Compliance services
Weaknesses
No significant weaknesses
More claims than Risk Mgt/
Enterprise oriented
View EBIX, Inc.’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/ebix-unbundled-vendor-rmis-2015-04-27.
pdf
62
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Effisoft
GOOD
WebXL
OVERALL VENDOR RATING
Effisoft delivers software solutions to the Insurance, reinsurance
and Risk Management industries worldwide. Our products are
designed for all insurance professionals comprising from risk
managers to reinsurers, insurance companies and brokerage
firms.
Strengths
Comprehensive reinsurance
software package
International orientation
Effisoft has a customer base of over 300 companies in 5 continents, many of which are listed on the NYSE, FTSE and CAC40.
We are headquartered in Paris, France, and have offices in Dallas
and London. We serve the Asian & African markets through our
affiliates in Singapore and Johannesburg.
Weaknesses
Claims administration
Not designed for the primary
layer-oriented RMIS marketplace
WebXL is an end-to-end reinsurance platform designed to
support the entire range of ceded, assumed and retroceded reinsurance for all major lines of property/casualty insurance lines.
View Effisoft’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/effisoft-unbundled-vendorrmis-2015-04-27.pdf
63
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
INFORM Applications
GOOD
INFORM RMIS
OVERALL VENDOR RATING
INFORM is an independent provider. We work with all type of
organizations. We service corporate, non-profits, manufacturing,
food, hospitality organizations, non-profit, governmental agencies, carriers, TPAs and more. We also can partner with Brokers
and TPAs to provide INFORM to their clients be it INFORM or a
customized private label branding.
Strengths
INFORM comes to you with deep roots in the insurance brokerage business and was originally created in 1979 at Fred. S. James.
INFORM Applications has been a subsidiary of Information
Builders since 1999. Prior to that INFORM was created and
developed at Sedgwick, PLC (now Marsh & McLennan). As an
independent company INFORM has constantly expanded its
suite of solutions.
Experienced, long term RMIS
provider
Data analytics (claim predator)
Weaknesses
RMIS oriented
Limited resources compared to
larger companies
INFORM offers a suite comprehensive line-up of easy-to-use
reporting tools and data intake tools. Whether your needs are
basic or complex needs INFORM has a solution.
View INFORM Applications’ Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/inform-applications-unbundledrmis-2015-04-27.pdf
64
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
JDi Data
GOOD
Claims Manager; Policy Administrator
OVERALL VENDOR RATING
For three decades, JDi Data Corporation has developed
innovative insurance software systems. As a leading technology solutions provider and developer we
specialize in both standard and customized insurance
management software that streamlines your work
processes.
Strengths
Solid claims system
Other insurance software
(Underwriting)
Weaknesses
Claims Manager offers streamlined claims management solutions, standard or customized for Workers’
Compensation Claims, P&C Insurance, Risk Claims
Departments, TPA’s, and Risk Managers for improving
productivity while reducing risks and losses.
Not as risk management oriented
Limited resources compared to
larger companies
View JDi Data’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/jdi-data-corp-unbundled-vendorrmis-2015-04-27.pdf
65
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Mountain View Software
AVERAGE
ClaimZone
OVERALL VENDOR RATING
MountainView Software is a division of Gallagher Bassett
Services, Inc., which is part of the Arthur J Gallagher family
of companies.. MountainView Software was acquired by
Gallagher Bassett in the summer of 2002.
Strengths
Claims administration oriented
Solid owner
Founded in 1994, MountainView Software was built on
the foundation of superior products and technical support.
For over 20 years, MountainView Software has provided a
claims management and reporting software tool for professional claims adjusters called ClaimZone.
Weaknesses
Limited functionality beyond
claims
Left many questions unanswered
on survey
View Mountain View Software’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/mountainview-software-unbundled-vendorrmis-2015-04-27.pdf
66
April 2015 | www.advisenltd.com
ORGANIZATION
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Origami Risk, LLC
SUPERIOR
Origami Risk RMIS
OVERALL VENDOR RATING
Origami Risk was founded by industry veterans as an alternative to
the older legacy technology offered by many RMIS providers. To build
our system, we took a fresh look at the needs of risk professionals. We
designed our RMIS using the latest technology and a focus on performance and ease-of-use. Our technology is defined by powerful workflow,
comprehensive reporting and analysis tools, and intuitive features.
Strengths
Comprehensive RMIS and
Claims Administration system
Wide client base including TPAs,
insurers
Our technology consolidates risk data and includes powerful tools to
help clients understand their risk, identify cost drivers, manage risk
events and share data and analysis across an organization. Origami Risk
is updated several times a year with new features and capabilities. Our
technology is hosted on the Amazon Web Services EC2 cloud, a highly
secure and reliable hosting facility used by companies and government
entities of all types.
State of the art technology
Origami’s approach to customer service is unique. Not only are we
independent, but we are owned solely by our management team, which
allows us to focus entirely on our customers. We are a magnet for the best
talent in the RMIS industry and our work is performed solely by RMIS
experts. There is no “revolving door” of service staff and we never assign
junior staff to learn at your expense.
No self-hosted options, only SaaS
Superlative experience in RMIS
industry
Robust Growth
Weaknesses
View Origami Risk’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/origami-risk-unbundled-vendorrmis-2015-04-27.pdf
67
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
PCIS
EXCELLENT
CompVision; ClaimsVision
OVERALL VENDOR RATING
We are a leader in comprehensive policy administration and
claims. For over 35 years, PCIS has teamed with our property
and casualty insurance clients to develop easily integrated,
knowledge-infused solutions.
Strengths
Scalable claims administration
based system for self-insureds,
carriers and TPAs
The PCIS Vision suite of insurance processing solutions are
built with the guidance of industry’s best minds in underwriting,
policy administration, premium accounting and claims management.
Underwriting solutions available
Weaknesses
Our technology platform is easy to administer and use, and scales
to meet the requirements of carriers, self-insureds and thirdparty administrators.
Not RMIS oriented
Not multilingual/multicurrency
View PCIS’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/pcis-unbundled-vendor-rmis-2015-04-27.
pdf
68
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Risk Sciences Group
EXCELLENT
Dmitri Suite
OVERALL VENDOR RATING
As a part of the Crawford family of companies, RSG is a part of the
world’s largest independent provider of claims management solutions with an expansive global network serving clients in more than
70 countries.
Strengths
Very analytical RMIS
Improved usability
RSG acts as a stand-alone risk management information services
company, supporting Crawford and sister company Broadspire’s
clients as well as working with other carriers, TPAs and self-insured
companies. This allows companies the flexibility to find the best
service providers for their needs.
Weaknesses
Perceived greater support for
bundled (Broadspire) rather than
unbundled standalone business.
No WC Claims administration
(however, there is a partnership
with Systema for prospects with
this need)
Since 1978, we have provided our clients with leading, independent
risk management information services. Our account and technical
staff offer their expertise to each of our clients programs. Our technology is easily accessible to users, secure and easy to use.
The Dimitri Suite risk management information system helps
organizations gain a better understanding of their risk landscape.
Through quick access to accurate aggregated data and analytics,
clients can gain insights that could save millions in claim costs.
View Risk Sciences Group’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/risk-sciences-group-unbundled-vendorrmis-2015-04-27.pdf
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April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Riskonnect
SUPERIOR
Riskonnect RMIS, et al
OVERALL VENDOR RATING
Riskonnect, Inc. is the provider of a premier, enterprise-class
technology platform for the risk management industry. As
an independent innovator in risk management technology,
Riskonnect develops and markets a growing suite of technology solutions on a world-class cloud computing model, helping
clients elevate their risk management programs, safety solutions
and programs for management of risks across the enterprise.
Strengths
Most comprehensive array of
RMIS, Claims, and Enterprise
risk oriented solutions
Diverse client base
State of the art technology
Superlative experience in RMIS
industry
Through Riskonnect RMIS, Riskonnect GRC, Riskonnect EHS,
Riskonnect Healthcare, and other Riskonnect applications,
the company provides the risk management industry with the
specific, configurable solutions needed to reduce losses, control
risk and affect shareholder value.
Robust Growth
Weaknesses
No self-hosted options, only SaaS
View Riskonnect’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/riskonnect-unbundled-vendorrmis-2015-04-27.pdf
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April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Solartis
EXCELLENT
Risk and Policy Manager
OVERALL VENDOR RATING
We were built from the ground up in 2004 by the founding team
that runs Solartis today. We are a US company with operations in
southern India. We are profitable, have no debt and employ over
300 people. The 3 founders of Solartis are insurance, business
and technology executives committed to achieving the promise of
our on-demand automation and BPO services model.
Strengths
Solartis Risk and Policy Manager is cloud-based software used
to track, manage and report on all insurance policies, risks,
coverages, premiums, and processing activities as well as its
participants (i.e. members, subsidiaries, profit centers, business
units) risks, coverages, premium contributions and insurance
activities.
Innovative way to combine
policy-related information from a
variety of sources for analysis
Sound technology
Weaknesses
No claims management or
administration capabilities
although software does collect
claims data
View Solartis’ Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/solartis-unbundled-vendorrmis-2015-04-27.pdf
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April 2015 | www.advisenltd.com
ORGANIZATION
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Systema Software
EXCELLENT
SIMS Claims
OVERALL VENDOR RATING
Systema was founded in May 2006 by Jose Tribuzio and a group
of executives from the Insurance, Software and Consulting
industries. In early 2007, The Berkshire Hathaway Homestate
Companies went live with our flagship product, SIMS Claims™,
and since then we have experienced outstanding growth and
profitability.
Strengths
SIMS is a very robust claims
administration solution
Excellent growth
Independence
SIMS Claims is a pure browser-based system, and was built by
experienced enterprise system architects with direct input from
a knowledgeable group of seasoned Insurance professionals. The
system provides a complete set of out-of-the-box functionality
enabling claims organizations to reduce expenses and increase
productivity. SIMS Also provides the flexibility companies need
to configure the application to meet their unique business needs.
Weaknesses
Lack of RMIS capabilities (however, has partnership with Risk
Sciences Group to provide this
capability; no joint deals as of this
publishing)
View Systema Software’s Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/systema-software-unbundled-vendorrmis-2015-04-27.pdf
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April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Ventiv Technologies
EXCELLENT
RiskConsole; iVOS
OVERALL VENDOR RATING
More than 550 organizations and 270,000 people around the
world trust Ventiv Technology for their risk, insurance and safety
software needs. We have more than 40 years of experience in the
technology business. Formerly a unit of Aon PLC, we became
the independent company Ventiv Technology when we were
acquired by Symphony Technology Group in September 2014.
Strengths
We remain Aon’s technology partner for risk, claims and safety
technology solutions. And our clients trust us to be safe and
secure; Ventiv systems are delivered on our wholly owned and
operated cloud solution, which is the industry’s most secure,
transparent and accredited technology infrastructure. WebXL
is an end-to-end reinsurance platform designed to support the
entire range of ceded, assumed and retroceded reinsurance for all
major lines of property/casualty insurance lines.
RiskConsole is the comprehensive RMIS while iVOS provides
claims administration software. RiskConsole Express is the
lighter version of RiskConsole aimed at the middle market.
Comprehensive software spanning
all RMIS industry
Highly analytical
Oldest continuous unbundled
RMIS provider (41 years)
Global footprint
Independence
RiskConsole Express is product
directly created for the large and
virtually untouched middle market
Weaknesses
No significant weaknesses
In final stages of combining applications into one integrated solution
View Ventiv Technologies’ Survey Responses:
http://www.advisenltd.com/wp-content/uploads/2013/09/ventiv-technology-unbundled-vendorrmis-2015-04-27.pdf
73
April 2015 | www.advisenltd.com
ORGANIZATION
User Conference
Client Retention
Growth
R & D Investment
Service & Sales Team
Superior
Stability & Support
Multilingual / Multicurrency
Other System Interfaces
Third Party Reporting
Excellent
Claims Administration
Claims Management
Analytics & Metrics
Policy & Exposure
Good
Standard Reports
Average
Dashboards & Alerts
Browser Neutrality
Security
Mobile Devices
Platform
System Scalability
Architecture
Below Average
SYSTEM FUNCTIONALITY
Lines of Business Supported
TECHNLOGY
2015 RMIS REVIEW
Glossary
TERM
DEFINITION
Logic
Relates to the logical flow of screens on a task as well as
the use of space on the screen
Ease of Use
Relates to the ease of use (or lack thereof) of a system
Flexibility
Shows how capable the software is to respond to different
queries and functional requests
Reliability
Mainly shows how consistent the software platform is in
terms of remaining “available” with little, if no, downtime
Analytical
Depicts the ability of the software to handle a multitude of
analysis from standard to ad hoc and dashboard reporting
capabilities
Reports Robustness
Comments on the ability of the software to provide a
variety of standard, ad hoc, dashboard and business
intelligence related queries
Data Conversion
Measures the ability of the vendor to convert data from
alternate sources to the existing system
General Services/Help Desk
Measure how well the vendor services its clientele
User Conference
Measures how well the vendor’s User Conference is
received
Custom Programming and Interface
Measures how well the vendor handles custom requests
and interfaces with client systems
Claims Administration: Scalability
Measures the ability of the claims administration software
to handle larger, more complicated client opportunities,
like insurers or TPAs
Claims Administration: Workflow
Measures how well the claims software mirrors the logical
business workflow of a claim department
Insurance Management
Shows how well the software handles insurance and risk
management related analysis (certificates of insurance,
exposure analysis, etc.)
Data Management Services
Measures the vendor’s ability to aggregate disparate
sources of data into one uniform database
Data Analytics
Measures the process of inspecting, cleaning,
transforming, and modeling data with the goal of
highlighting useful information, suggesting conclusions,
and supporting decision making
Predictive Modeling
Measures the software’s ability to create a model to try to
best predict the probability of an outcome from the data
it has access to.
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April 2015 | www.advisenltd.com
Loss Insight
Access the power of more than 250,000 global severity events,
exceeding $9 trillion in losses, and more than 20 million corporate
litigations with Loss Insight.
Loss Insight provides data on significant accidents, lawsuits, regulatory
actions, and events. A complementary suite of analytical tools enable
analysis of trends to support decisions on risk evaluation, pricing, and
program structure.
http://www.advisenltd.com/analytics/loss-insight/
Contact [email protected]
2015 RMIS REVIEW
ABOUT ADVISEN
Advisen is leading the way to smarter and more efficient risk and insurance communities. Through its information,
analytics, ACORD messaging gateway, news, research, and events, Advisen reaches more than 150,000
commercial insurance and risk professionals at 8,000 organizations worldwide. The company was founded in 2000 and is
headquartered in New York City, with offices in the US and the UK. Visit www.advisenltd.com to learn more.
ABOUT BICKMORE
Bickmore is one of the nation’s largest independent, non-brokerage risk management, group administration, actuarial
services, and consulting firms. Bickmore was acquired by York Risk Services Group, Inc. in April, 2014, and continues to
operate as an independent consulting business unit.
Our clients include both public and private entities in over 30 states. The firm employs more than 100 professional
and support staff, including credentialed insurance and safety professionals, experienced pool managers, certified
public accountants, attorneys, credentialed actuaries, and certified workers’ compensation specialists. Bickmore is
headquartered in Sacramento, California, and also has offices in Oakland, Dana Ptoint, and Orange, California, Medford
and Portland, Oregon, and Providence, Rhode Island. Visit www.bickmore.net for more information.
Dave Tweedy
David Tweedy brings over thirty years of risk technology and claims management experience to Bickmore’s RMIS
practice. He provides both private and public sector clients with risk information technology strategies creating
premium solutions in this ever changing and growing area of risk management. As a leading expert in RMIS and claims
management he has worked with a variety of organizations, from large corporations to public entities in assessing and
redesigning insurer, TPA and independent based systems and improve their efficiency from technical, data quality and
functional perspectives
Paul Cross
In his role as Senior Consultant at Bickmore, Paul Cross provides data analysis, application development and reporting
activities for Enterprise Risk Management, Strategic Risk Management, Claims Administration, Regulatory and
Information Technology projects. He has over 20 years experience in the industry and has held positions as actuarial
analyst, information systems director, and risk management consultant. n
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April 2015 | www.advisenltd.com
Advisen Mission
Leading the way to smarter and more
efficient risk and insurance communities.
Advisen delivers:
the right information into
the right hands at
the right time
to power performance.
Contact: [email protected]