Mandatory Training CQC On Site OnLine With 13 years’ experience in At ECG we understand the We bring the training to Our growing portfolio of providing training to meet the importance of training you. Our experienced online training courses gives Mandatory requirements, you can content that links directly to trainers will use your you greater choice when have confidence that ECG will CQC outcomes. facilities to deliver training developing a cost effective provide comprehensive training in the most convenient and flexible learning solutions. way. programme. Newsletter For GP Surgeries SPRING 2015 : ISSUE 3 The ECG Website gets a makeover! Our updated, easy to navigate website is now live and will continue to develop over the coming months… please take a look and see what you think! www.ecgtraining.co.uk Our new website is multi -platform! We are an organisation that likes to be creative, we seek to continually improve and are embracing new technology in the latest version of the website. The new site can be accessed and operated via laptops, tablets and smartphones as well as your desktop computer. We have also introduced a ‘Basket’ to make purchasing our increasing range of online courses even faster and easier. “ I hope you like the new-look website! I think you’ll find it easier and faster to locate the information you need. We’ll continue to develop the site including new features like our client reference section to better support your business. ’’ Jane Lambert, Director ECG Please save our site to your favourites and visit often! We’ll be updating content regularly and providing news from Professional bodies and Industry leaders. We will also be introducing a reference area, so you will be able to access information, handouts and updates in support of the training you receive. Our portfolio of online learning is growing with our new Equality & Diversity course now available, as well as a redesigned and updated online Anaphylaxis course. The online Fire Safety Awareness and Chaperone training are also available, all multi-platform. This means whether you are at your desk, at home or on the move, you can access training; starting and stopping our online courses to suit your availability. ECG in Final 3 at the OPEN COURSES PROFILE: General Practice Awards 2014 ECG became a finalist at the General Practice Awards for the Training Provider of the Year 2014, along with Prostate Cancer Care UK and Stirling University, who were the winners of the award. Jane Lambert and Sophie McCracken receive the Finalist Certificate at the awards event in London last November. VICTORIA Have you missed your Mandatory Training or need an individual member of staff trained? Open Courses are available for: Basic Life Support, use of a Defibrillator and Anaphylaxis. Sessions run for 3½ hours at a charge of £25 per person, payable in advance. Other subjects offered are: Venepuncture and 12 Lead ECG Recording & Interpretation. CPD certificates of attendance are issued. Chaperone training, Fire Safety Awareness and Equality & Diversity are all available online (Please see online update overleaf). To book an open course, please contact the ECG office on 0845 423 8993 or email Jane at [email protected] NEW : Infection Control This new course from ECG will be available from May. The training is designed for all Clinical staff and will be 2½ hour duration. At the end of the training course delegates will be able to:  Recognise the importance of current evidence based infection control measures  Describe the ways that infections can be spread.  Discuss employee responsibilities of infection control measures.  Maintain high standards of personal and environmental hygiene standards.  Protect themselves and others from the risk of infections.  Demonstrate effective hand cleaning technique.  Adapt their skills and knowledge in infection prevention and control into the working environment To book or make an enquiry, please contact the ECG office on 0845 423 8993 or email [email protected] Victoria has worked with ECG for over two years as a trainer, but has worked within education for the last eighteen years, training children and adults alike in different sectors and disciplines. In 2007 she qualified as a Podiatrist, and having worked clinically in the public and private sectors, she returned to delivering education in 2010 within the NHS. Adding coaching and mentoring qualifications to her remit, Victoria now delivers a wide range of soft skills courses, which aim to develop others both personally and professionally. Courses delivered for ECG include: Conflict Resolution, Customer Care, Assertiveness, and Equality and Diversity. Recently adding BLS and Infection Control to her remit, Victoria continues to broaden her training portfolio. CLINICAL GOVERNANCE AT ECG Our Clinical Governance group includes:  Our Clinical Director;  A local GP;  Registered Paramedic;  A Registered Nurse/ Nurse Educator;  Business Quality Assurance. At the last meeting in February the Moving & Handling training was reviewed. There will be some adjustments made to ensure the content continues to support GP Practices appropriately. Plans for Continuing Professional Development for ECG’s trainers were reviewed. Potential new online course developments were also considered. OnLine UPDATE An online Chaperone course user said recently: To make your learning experience more convenient we are taking additional subjects on line. We understand your time for training is limited and that people learn at different rates; so why not access the more theoretical subjects via a tablet such as an iPad, a Smartphone or a PC at a time that suits you? “Information is presented in a format that makes the various aspects of the subject easy to take in and remember. Bite size pieces of information is good!” Current online courses available are:     Chaperone Training Fire Safety Awareness Equality & Diversity Anaphylaxis Courses cost £15 + VAT (Anaphylaxis is £20.95 + VAT) Courses can be purchased via the new Website or call the office to book the training and arrange payment. 0845 423 8993 Your comments on our training… Social Media is big news these days with apparently 83% of adults now going online using all types of devices in any location. So, would you like us to communicate with you using Social Media? Please email answers to the following to be entered into a draw for a bundle of up to 20 FREE Fire Safety Awareness training courses online. The draw will take place on 24th April. The winner will be notified by email. 1. Would you want to receive regular ECG communications via social media? 2. If so, which Social Media Platform would be your choice? Facebook / Twitter / LinkedIn Please email Diane at [email protected] Customer Care “Victoria kept our attention brilliantly throughout and delivered the course in an extremely engaging and informative fashion. Everyone is talking about it today...” Basic Life Support (CPR) “Derek was extremely professional…Contents and timing were perfect and met all our expectations. Unless we could have Michael Bublé come and do the course, I don’t see how it could be improved!” Load Handling “Staff members said the training was great and that it met their expectations. They also said that they really enjoyed the training and the trainers were really thorough.” ECG holds a certificate of Quality from the International Standards Organisation (ISO). This means you can have confidence that our products and services are not only regularly reviewed, but externally audited every year. Diane Mason at the ECG office is responsible for managing the ISO initiatives. She said, “Achieving these standards requires ongoing maintenance, but has helped ECG streamline processes to improve quality and consistency in all of our training.” In April, ECG is applying for a second ISO Standard, the ISO 14001 Environmental standard. This demonstrates our commitment that the business operates in an environmentally sensitive and ethical way. Certificate No. 11102 ISO 9001 : 2008 Our Training Portfolio Prices valid during 2015 SPRING 2015 Derek demonstrating how to set up for Recording of an ECG in our Recording and Interpretation course. Don’t forget! Our online learning can be accessed from any PC, Tablet or Smart phone! Special Offer! Receive a 10% Discount This Special offer applies to all Infection Control courses delivered between Please contact us with any specific requirements for either groups or individuals as we are able to create bespoke courses to suit your learning needs. 1st April 2015 & July 31st 2015 Please Quote S15D10 When making your training booking. The Old Brewery, The Stocks, Cosgrove, Milton Keynes MK19 7JD Tel: 0845 423 8993 www.ecgtraining.co.uk