LIVING OUR VALUES OF INTEGRITY, RESPECT, PROFESSIONALISM AND EXCELLENCE. JIM BURKE EMPLOYEE NEWSLETTER, MAY 2014 Jim Burke Lincoln Previews the New Lincoln MKC by Joe Hay im Burke Lincoln hosted two events in mid-May to give a select group of Bakersfield residents a special sneak peak of the 2015 Lincoln MKC. The MKC is the newest vehicle from Lincoln, a small premium crossover that shares platform architecture with the Escape and takes aim squarely at the Acura RDX, Audi Q5 and Mercedes GLK. The MKC does not go on sale to the public until late June, and Jim Burke was able to secure a pre-production version to demonstrate before the launch date. The first event was with the Kern County Hispanic Chamber of Commerce on May 14th. Jim Burke hosted a mixer for the Chamber’s membership in the showroom, with the MKC displayed prominently in the center. Over 90 people came and enjoyed complimentary wine from Imbibe, live music provided by Mauro, appetizers from Coseree’s Kitchen, and the chance to see the MKC before the general public. Jim Burke Ford Lincoln is a new member of the Hispanic Chamber and this event was a great way to reconnect with their membership and introduce the future of the Lincoln brand. Chad Yost, Lincoln Specialist pictured below left, gave a presentation on the features of the new MKC and the Chamber awarded $7,500 in scholarship funds to two local high school students. The next night Jim Burke Lincoln hosted a special event just for employees and their families to preview the MKC. The MKC was showcased in the Lincoln showroom, parked next to a 2014 Escape “titanium” to highlight the differences between the two vehicles. Although the two vehicles share the same underpinnings, there is not a single piece of identical sheet metal on the outside, and the MKC is noticeably lower and wider. Employees enjoyed live jazz guitar compliments of Pat Caploe and refreshments from Luigi’s while having the luxury of pouring over a new vehicle in a private setting before it is released to the public. Automall General Manager Joe Hay, pictured below right, noted that “We really enjoyed getting an opportunity for our employees to preview the MKC. This vehicle has the potential to transform our Lincoln business and we will all play a part in its future success.” The Lincoln MKC’s starting price is projected to be $33,495. It will offer the choice of a 2.0 or a 2.3 liter Ecoboost engine along with various other innovative technologies. We expect our first vehicle to arrive before the end of June. Please see Chad Yost and Sam Olson, Lincoln specialists, or any member of our sales team for further details! J A hearty thanks to this month’s newsletter committee: Armando Gonzalez, Joe Hay, and Tom Moser! BRIGH T SPOT S Living Our Values Of Integrity, Respect, Professionalism and Excellence. From Frank Thahim, New & Used Sales Downtown I wanted to share this story with our team as I had a customer, Jutta Ramirez, purchase a 2014 C-MAX Hybrid a couple of weeks back. She was very concerned about not being able to get the advertised MPG as she had read some negative things on the internet. She came in to drop off her car to get the windows tinted last night and she is still on her first tank of gas with 677 miles driven and is averaging almost 49 MPG! She is one happy customer and all she has done to get this MPG is pay attention to the Brake Coach in the cars display. I received a call from the Editor of Ford Motor Company’s Frontline Magazine in Detroit. She wanted to let me know what a pleasure it has been to work with Augie Reyes. She said Augie was the first person to raise his hand to volunteer to provide them feedback on “texting”. He also was quick to get them the content they were looking for and send in his edits. He has been great! We look forward to the article in the June edition of Frontline. Great job Augie! —Dan Hay, President Sales Team At It’s Best! The team at Jim Burke Ford made for a very easy experience. Rob Boyd (pictured left) and Don Summers worked things out, all I had to do was pick the color and sign a few forms. My stepdaughter has already went and bought a Fiesta from Rob since I leased my Fusion, and her husband bought a Focus last year. Jim Burke Ford is the only place to go for a new car! —Lola Nickell Please join us for our annual JIM BURKE COMPANY Daniel Contreras, New Vehicle Salesperson Auto Mall Employee of the quarter PICNIC Naomi Jimenez, Contract Office Supervisor Oak Street Employee of the quarter Meet Leslie Rodriguez! he Service Department has a great new team member! Leslie stood out from the crowd of very qualified applicants, during the interview process to select a full time Appointment Coordinator. She was offered the position in January. She learned the position very quickly and has been instrumental in our successful integration of the appointment scheduling system across both locations. Leslie was born and raised in Bakersfield. She graduated from North High in 2009, where she played softball and tennis. When not at work, Leslie enjoys spending time with her one year old daughter Mila and playing racquet-ball or Soccer with family and friends. She claims to be a mean ping pong player as well! Since entering the workforce Leslie has always worked in customer facing roles. She has served customers with major retailers such as, Home Depot, Jamba Juice and Starbucks. Her friendly, outgoing personality has been well received by our service customers. Leslie’s strong communication skills and genuine concern for the customer have helped the department provide a higher level of service. Her daily duties include, answering incoming service phone calls, assisting customers with warranty and other general questions, scheduling service appointments for both stores, as well as educating customers about QuickLane. Additionally, Leslie tracks declined services and missed appointments for follow up. Using the scheduling system, Leslie (alongside of Bonnie Bentley, Lindsey Spurling, Vanessa Marin and Samantha Bera) is able to quickly determine what type of service the customer needs, find the next available technician at either store and give the customer their choice of appointment time, date, Service Advisor, even Technician! Their work is allowing us to operate as one team with two locations and utilize all of our resources better than ever. Our new service scheduling office is located to the north of the Oak Street show room, behind Chad Manning’s office. Stop in and introduce yourself to Leslie when you have a chance. You can look forward to learning more about other rising stars in our service department in upcoming issues! T Leslie Rodriguez, left, pictured wi th Lindsey Spurling, Assistant Service Advisor Remember to turn in your "Old Key" guess! tion e 1914 i d A T ra S inc Happening Thursday,June 12th from 5:30 pm to 9:30 pm Pioneer Village at the Kern County Museum. QWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWE AD AD AD AD AD AD AD AD AD AD AD k k AD 7 Caramel Candied Apples 7 Iced Tea AD AD 7 Popcorn 7 Lemonade AD Celebrating 50 Years 7 Sno-Cones 7 Soft Drinks AD of the Mustang! 7 Fresh Fruit 7 Bottled Water AD AD 7 Root Beer Floats AD k AD k 7 Bingo AD AD 7 Tri-Tip 7 Egg Toss AD 7Fried Chicken 7 Scavenger Hunt AD 7 Roasted Potatoes 7 Sack Races AD AD 7 Pinto Beans 7Explore Old Town We're unlocking the doors! Our Scavenger AD 7 Green Salad AD Hunt will give you a chance to explore k AD 7 Broccoli Raisin Salad the "old town" of Pioneer Village and AD 7 Carnival Games 7 Fruit Salad AD uncover some fun and interesting facts! 7 Bounce House AD Forms and instructions to participate will k 7 Rock Climbing Wall AD be available at the Registration Table as AD 7 Peach Cobbler 7 Face Painting AD you enter Pioneer Village. Participants 7 Apple Crisp 7 Sand Art AD answering the clues correctly will be AD 7 Cinnamon Rolls 7 Bo Bo the Clown entered in a drawing for $100. AD 7 Cookies & Yip-Yip the Chimp AD AD AD AD AD Music by We've built our very own Gold Mining Trough! Experience the AD days of the much storied California Gold Rush! Learn how to AD AD pan for gold under the guidance of real prospectors! AD AD Reservations received by May 27th AD AD automatically enters you in the AD Early Bird Door Prize drawing! AD AD Bring your family, but not your pets... they may be run over by the mustangs! Family includes spouse & dependent children living at home. AD If you are single, bring one guest! We love your pets, but please leave them at home—the museum does not permit them. AD ZXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXC Grub & Activities At Pioneer Village Snacks Western Themed Dinner Drinks Olde Time Family Fun 78888888888889 46 46 46 46 46 46 46 46 12222222222223 Augie Reyes sets the bar. z888xz888x Employees of the 8 Quarter z888xz8 8x MUSTANG CLUB EXHIBIT z888xz888x Family Scavenger Hunt Kid’s Carnival Dessert GOLD PANNING Presented by Golden Valley Prospectors z888xz888x Door Prizes Like Crazy & $500 Grand Prize! THEE MAJESTICS Anniversaries 6-3 Fernando Tapia................18 yrs. 6-3 Bono Saucedo....................10 yrs. 6-4 Chris Strong......................13 yrs. 6-4 Jesus Gomez...................... 11 yrs. 6-4 Alek Golden-Morris............ 1 yr. 6-5 Yolanda Escalante.............8 yrs. 6-7 Sharon Perkins................ 32 yrs. 6-8 Mickey Wade.....................33 yrs. 6-8 Sergio Aguilera..................2 yrs. 6-8 Evan Nelson........................2 yrs. 6-13Hugo Salceda......................7 yrs. 6-14Brittney Davis...................... 1 yr. 6-14Aaron Leyva......................... 1 yr. 6-15Bob Hallum........................10 yrs. 6-16Fernando Leal ................. 17 yrs. 6-16Javier Pena........................ 17 yrs. 6-17Debbie Ehler.................... 29 yrs. 6-17Melinda Whiteley................ 1 yr. 6-20Alan Giblin...........................9 yrs. 6-20Joey Cortez..........................3 yrs. 6-20Cece Espinoza.....................3 yrs. 6-25Ken Covey..........................34 yrs. 6-25Steve Witt...........................30 yrs. 6-26Maria Crowe......................30 yrs. 6-27Chris Ortega......................... 1 yr. 6-28Joey Silveira........................4 yrs. 6-29John Hay..............................3 yrs. QUICK LANE NEWS by N i ck Annun z i at a uick Lane’s Works Timing is making waves with Ford Motor Company. Over the past month, several representatives from Ford Motor Company and Quick Lane have dropped in to see what all the commotion is about. From the expressions on their faces when they walked into Quick Lane, I would have to say they were impressed with the customer’s display. I was able to show them the entire back end of the system including reports that are used to pay the lube tech’s bonuses. They enjoyed the ease in which the system was able to be navigated. They could see the obvious benefits of being able to look into the shop from anywhere with the touch of a button (this feature is not only beneficial to our customers but also to a manager or advisor). Just pull out your smart phone and log into to www.quicklane. workstiming.com. I explained that on this website you could even reserve a time by pressing the “Reserve Now” button. The button will call the shop and from there you can reserve your place in line. These are all features neither of them had seen before. They were impressed with the system’s ability to generate a text informing customers when their vehicle is started and when it is finished. The advisors even receive text messages if one of their jobs happens to miss a start time or estimated duration. They spoke with the technicians about how they felt about the system. Most of them responded that they thought it made the shop more organized which can be a huge benefit. The main thing that impressed them was that the system is working. If you look at the report reflecting “Meeting Estimated Promise Time” you can see the techs are all in the high 90th percentile. We’re hitting these estimated promise times and start times. With the right advisors and technicians, the Works Timing is a very effective tool. I think all of the representatives from Ford and Quick Lane walked away with a good understanding of the system and of how our team is making it work. Q A Great Friend & Employee Retires by A r man do Go n z a l ez n Thursday, May 15, 2014, we all gathered to say our goodbyes to a great friend and employee as he retired. Kirk Perkins first came to work at Jim Burke Ford, in 1984. Kirk began working as a mechanic in the late 70’s, when he got work as a cotton picker mechanic. He then moved to work on vehicles, in Atascadero, then San Luis Obispo before returning to Bakersfield at Earl’s Automotive. After a few years at Earls, he decided to move on and came to work at Jim Burke Ford as a used car mechanic, under Bob Reed. Kirk worked for us for two years, (1984-1986), before leaving. Kirk returned to Jim Burke Ford in 2004 as a Dealer Trade Driver. In 2013, he started helping the parts department as a driver when they became shorthanded. Kirk became a permanent driver for the parts department and was a key to improving the customer service level in our delivery process. Kirk enjoys working on computers and baking his own chocolate chip cookies; convinced that he’ll outperform Mrs. Fields. Kirk retired on April 22, 2014, and now plans to enjoy his woodworking hobby to keep busy. We all wish Kirk the best in his retirement. So Kirk enjoy, relax and have fun. O Kirk Perkins pictured with spouse Sharon, Chief Accountant at Jim Burke, and two of their five children: Michael and Zenia HR FROM Birthdays Irma Gaspar.......................................6-2 Mike Bahena......................................6-3 Gene Flora..........................................6-3 Raul Medina.......................................6-3 Catherine Mahan..............................6-5 Donovan Hawk................................. 6-7 Jason McLey...................................... 6-7 Matthew Clark..................................6-8 Stacey Hodge.....................................6-8 Hugo Salceda.....................................6-9 Diego Ruiz........................................ 6-10 Chris Castillo.................................... 6-11 Ashley Grombly.............................. 6-11 Tomas Mejia..................................... 6-11 Salvador Garcia...............................6-12 Eric Salazar..................................... 6-13 Veronica Mendivil.......................... 6-14 Juan Amaro...................................... 6-18 Vic Arellano..................................... 6-19 Sal Ramos.........................................6-21 Ronny Riggs....................................6-21 Miguel Apodaca............................. 6-22 Garrett Clark ................................. 6-25 Dawn Grant..................................... 6-25 Charles Stubbs................................ 6-25 Emilio Duran...................................6-27 Melinda Whiteley.......................... 6-28 Please note that open enrollment for health insurance is coming up soon the week of June 9th. We are finalizing the numbers and will have deduction information to you soon. Make sure you look at your situation carefully and be prepared to make decisions the week of June 9. If you have questions or need help, call Human Resources at extention 744.
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