Arboit & Guimarães. EKO3 2015 1 The ethics of knowledge organization and representation from a Bakhtinian perspective Aline Elis Arboit, Graduate School of Information Science, São Paulo State University – UNESP (Brazil). [email protected] José Augusto Guimarães, Graduate School of Information Science, São Paulo State University – UNESP (Brazil). [email protected] Abstract: This paper arises from the possibility of a theoretical dialogue between the sociocognitive perspectives of knowledge organization (Beghtol, 2002; 2005; Berman, 1993; Frohmann, 1994; 2001; 2008; García Gutiiérrez, 2002, 2014; García Gutiérrez & Martínez-Ávila, 2014; Guimarães et al., 2008; Hjorland, 2002; 2008, a, b; Hjorland & Albrechtsen, 1995; Hudon, 1997; Olson, 2001; 2002; Olson & Schlegl, 2001) and the Bakhtinian concepts on “responsible act” and “responsive understanding” as attitudes that motivate the dialogism that is inherent to language (Bakhtin, 1981; 1986; 1990; 1993; Voloshinov, 1973). Those questions allow us to recognize the professional that organizes and represents knowledge (the indexer / classifier) in a certain context as someone who has an intersubjective conscience that is constantly shaped by the relationships that he/her establishes with others. The mentioned indexer´s/classifier´s conscience becomes an unfinished sociocognitive product composed by two axes that are indeed deeply connected: the “self” and the “other.” Here, the “other´s” images are actively imposed to the “self,” who, on the other side, does not accept them in a passive way, especially because his/her conscience is full of perceptions and experiences derived from the relationships established with the social context. The result is that the external signs need to make sense to the indexer/classifier, who will absorb and interpret them in his/her way. The “internal discourse” derived from the responsive act of understanding of the indexer/classifier makes him/her to act responsibly, especially considering that every understanding is a response and every response is an act of non-indifference, a sensitive action related to the “other.” In this vein, the activities of organization and representation of knowledge act as discursive spaces of mediation between the dimensions of the “self” (indexer/classifier) and the “other” (author and users) that leads to the non-neutrality of the indexer/classifier and whose actions transcend the limits of rationality while reaching a sensitive and ethical Arboit & Guimarães. EKO3 2015 2 level of action in order to harmonize the different social “voices” (and even the voice of the “self”). Those elements allow us to recognize the impossibility of neutrality or impartiality in organization and representation of knowledge insofar the indexer/classifier also brings his/her conceptions, idiosyncrasies, prejudices, influences, biases, and it is impossible to simulate, even for a short moment, the inexistence or disconnection of his/her conscience. Therefore, the acts of representing and organizing knowledge are deeply affected by external discourses (from the author and from the user, for instance) and by internal discourses (the ideological and social voices that are present in the indexer’s/classifier’s conscience). Those different discourses come together at the moment of representing the knowledge and act as a response to the dialogues –and conflicts– between the external and the internal discourses. Depending on the domain covered by the tools and methods of knowledge organization and representation, such discursive relations can be more noticeable, for example, in the social sciences and humanities than in the exact sciences. However, that does not mean that the ideological discourse is completely absent in the exact sciences. The difference in this case is the degree of intensity and proximity to everyday aspects, which is greater in the social sciences and humanities. As a consequence, the indexing/classification codes, terms or signs assume a dialogical and dynamic representativeness in order to correspond not only to the contents of the documents but also to dialogue with a diverse user community, by the recognition of the alterity/otherness of the social actors and the social situations. This demands that the indexer/classifier transcends his/her identity in order to reach a new point of view which could be characterizes as what Bakhtin calls a “principle of exotopy.” Finally, and related to this, it is important to point out the need of an ethical and democratic attitude of the indexer/classifier, in order to represent the social pluralism and show a polyphony, that is, an equipollence of social voices in a certain context. This position that requires the professional to make decisions on the knowledge organization and representation processes stems from the competences attributed to the classifier and/or indexer by society, the space where the dynamic nature of knowledge is verified. With that attribution, the professional also holds a power to name, as Olson puts it (2002). Based on this, it is assumed that the professional is legitimized to act as a representative of that collectivity in terms of knowledge organization and representation, even when s/he does not hold a deep knowledge on the subject s/he works with. However, it is considered that only holding that power is not enough. As a conductor of an orchestra, the Arboit & Guimarães. EKO3 2015 3 professional, should be able to articulate the representative signs of all voices that are involved for the benefit of that community who elected him or her as a representative through a constant dialog with the community s/he serves. References: Bakhtin, M.M. (1981) The Dialogic Imagination: Four Essays. Ed. Michael Holquist. Trans. Caryl Emerson and Michael Holquist. Austin and London: University of Texas Press. Bakhtin, M.M. (1986) Speech Genres and Other Late Essays. Trans. Vern W. McGee. Austin, Tx: University of Texas Press. Bakhtin, M.M. (1990) Art and Answerability. Ed. 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