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Optimizing
and Automating
Patient Data Collection
as Part of an
Enterprise-Wide
Patient Engagement
Strategy
Peter Edelstein, M.D.
Chief Medical Officer, Elsevier Clinical Solutions
Helen Kotchoubey
Vice President – IT Strategy
New York Presbyterian Hospital
Sterling Lanier
Chief Executive Officer, Tonic Health
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Today’s Webinar
The Challenge: more and more, you need to directly engage your
patients to provide vast quantities of information across a variety of
care settings.
The Tonic solution offers a new approach to successfully engaging
your patients with a positive experience while providing you with
all the information you need.
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The scenarios in which you
need your patients to provide
you with information are many
and varied…
clinical trials
employment
medications
HRA
adverse events
demographic
travel
contact
chronic events
financial
insurance
acute events
screening
emergency contact
HC durable power of attorney
registries
symptoms
surveillance
advanced directive
family hx
providers
…and the data is constantly changing.
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Challenge #1:
Even patients with chronic conditions only
spend an average of 12 hours per year
interacting with healthcare professionals
- Wright et al. Br J Health Psych, 2003
Challenge #2:
It is extremely difficult to get
patients to provide information,
particularly if large amounts of
data are needed
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10 OF THE TOP 15 HOSPITALS USE TONIC
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engages your patients
and empowers you.
Tonic can run any algorithm or
scoring protocol in real time,
so your patients can be
screened for a wide variety of
conditions whether sitting in
your office or on their couch.
iPad or Web: It’s Up To You
You can deploy your surveys & forms on Tonic’s
best-in-class iPad app or survey engine, empowering
your patients to provide you data from any computer.
Tonic Overview
March 30th, 2015
Who We Are*
Inpatient Statistics
Certified Beds
Outpatient Visits
2,478
Outpatient Visits
1,997,596
Discharges
126,820
Emergency Visits
311,731
Inpatient Days
778,974
Ambulatory Surgeries
Deliveries
90,942
14,600
Patient Mix
Other Statistics
Self Pay &
Workers Comp
2%
Medicaid
28%
Managed Care &
Other
37%
Medicare
33%
Revenues
Employees
$4.3 b
21,747
*www.nyp.org, Facts & Statistics 2013
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Patient Engagement
Your Family
& Friends
Your External
World
Your
Care Team
Your
Information
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Our Journey
2009
myNYP Self-Service
Check-in
Online
Scheduling
Text and Email
Notifications
Twitter/
Facebook/
Instagram
Online
Questionnaires
Wayfinding App
Inpatient
Portal &
Tablets
PatientCentered
BootCamp
Palm
Identification
Hackathon
2015
Notification
App
iUnit
Innovation
Center
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About our Portal
 Free service
 Portable patientcontrolled information
 Offered in Spanish and
English
 Over 75,000 users
 Integrates data from
multiple hospital systems
 Robust FAQs
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Patient Engagement – What Works?
 Patient Activation Measure
 Engagement Framework
 Gamification
 Wearables
 Sensors
 Imitation
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Why We Chose Tonic:
 Secure
 Flexible
 Patient-friendly
 Easy to adopt
 Empowering
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Patient and Staff Reactions
Novel
Simple Fast New
Awesome
Amazing
Great
Fantastic
Enjoyable
Fun
Love it!
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Multiple NYP/Tonic Use Cases
 Patient Intake
 Screeners / Risk Assessments
 Patient Education
 Reinforcement
 Patient Preferences
 Nurse Rounding
 Real-Time
Patient Satisfaction
 More…
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Case Example: Transplant Education
(Pharmacist: Demetra Tsapepas)
Teaching Video
Assessment
Quiz
Quiz
Explanation
(reinforcement)
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Case Example: Impact and Benefits
Teaching Video
Assessment Quiz
Quiz Explanation
For Patients:
For Clinicians:
 Improved access
 Streamlined work-flow
 Consistent competency
assessment
 Real-time assessment
data & alerts
 Knowledge
reinforcement
 Tailored follow-up
…And 50%
reduction in
session times!
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Thank You
Questions?
Come see Tonic in action at the Elsevier Booth
HIMSS 2015, Chicago, April 12th - 16th
Thank you for joining us!
• Thank you for joining us at this FierceLive! Webinar!
• This webinar has been recorded and will be available ondemand within 24 hours. You will receive a notice when
the recording is up.
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