Keep
this.
ParkRight
2011/12
It’s
a handy
guide to
services in
your area...
Your guide to driving and parking in Westminster
UPDATE
February 2012
Sponsored by
Contents
Introduction ...................................................................................... 3
How to park
- Types of parking bays ....................................................................... 4
- Disabled drivers ................................................................................ 5
- Concessions and restrictions ........................................................... 6
- PCNs and enforcement .................................................................... 7
- Cashless Parking .............................................................................. 8
Talking to motorists in Westminster:
The NSL on-street team ................................................................ 10
Parking Zone Map ......................................................................... 12
Do it online ....................................................................................... 13
Renew your resident parking permit ......................................... 14
Useful contacts ............................................................................... 15
All information correct at time of going to press (December 2011).
Please always check signage on-street when parking in Westminster.
Westminster City Council
Westminster City Hall
64 Victoria Street
London SW1E 6QP
020 7641 6000
westminster.gov.uk
Sponsored by
Introduction – Cllr Lee Rowley
Welcome to Park Right, the guide to parking in Westminster.
This guide tells you where you can park, where you can’t,
and what to do if you’re not sure.
The council’s responsibility is to make sure that those people who
need to drive in the city can get around easily and safely, and can
find somewhere safe and convenient to park. We aim to balance
everyone’s needs as fairly and reasonably as possible, whether you’re
driving a private car, a delivery vehicle, a motorbike or an ambulance.
We’ve tried to make this book as comprehensive as possible – but if
you have a question that isn’t answered inside, then take a look at our
website: westminster.gov.uk/parking
Cllr Lee Rowley
Cabinet Member
for Parking &
Transportation
How to Park – types of parking bay
Westminster’s streets can often be extremely
busy, and it’s important to know when and
where you can stop or park. Below, we’ve
outlined the different types of parking bays,
rules on loading and unloading, and who can
park where, and when.
Loading and unloading
Residents’ Bays
• on single and double yellow lines when no
loading ban is in force
Westminster residents can apply for a
resident parking permit for the zone in which
they live. There are two types of resident
bays: shared-use and resident only bays.
Resident permit holders can park in both
types of bays 24 hours a day, seven days a
week. A resident’s permit for a motorcycle
also enables the bike to be parked in any
motorcycle bay without further charges.
You can stop to load and unload:
• within dedicated loading bays (some
loading bays are for goods vehicles only.
Please check signage within the bay)
• in Pay & Display and Pay by Phone bays
• in residents’ bays.
When stopping to load/unload from your
vehicle, continuous loading activity must be
apparent, otherwise a PCN may be issued.
IMPORTANT: The rules vary depending on
whether you are driving a Heavy Goods
Vehicle, a commercial vehicle (delivery
vehicles, liveried vehicles, motorcycle couriers
etc) or a private vehicle. To find out more visit
westminster.gov.uk/loadingunloading
Suspensions, dispensations and skips
WARNING
Where no time is
shown on the sign,
bays are solely for
resident parking
permit holders at
any time.
Pay by Phone and
Pay & Display bays
There are a number of ways to pay for
parking in Westminster, including Pay
by Phone, using on-street Pay & Display
machines (card payments only) and via
scratchcards available from Westminster
Libraries and Westminster Post Office
branches. See pages 8 – 9 for more
information.
PARKING
SUSPENDED
NO
Loading
Stopping
Waiting
If you need to carry out works or deliver
heavy equipment, you can use a parking bay
suspension or yellow line dispensation.
If you wish to place a skip on the street you
will need to apply for a skip licence, which
may also require a parking bay suspension
or yellow line dispensation.
Find out more, and how to apply, at
westminster.gov.uk/suspensions
4 ParkRight 2011/12
How to Park – disabled drivers
The Blue Badge scheme is the national scheme for disabled drivers
and passengers. However, the scheme does not apply in the four
central London boroughs of Westminster, Kensington and Chelsea,
City of London and (parts of) Camden.
Where can Blue Badge holders park?
White Badges
In Westminster, Blue Badge holders cannot
park on yellow lines, except when loading
or unloading or during extended evening or
weekend controlled hours (see p13) nor are
they allowed to park free of charge in
shared-use Pay & Display or Pay by Phone
parking bays.
Westminster operates its own White Badge
scheme for disabled people who live or have
their main place of work in Westminster.
In Westminster there are approximately 480
bays set aside for Blue Badge holders to
park in free of charge for a maximum of 4
hours Monday to Friday, 8.30am to 6.30pm.
Outside of these hours, the bays are still for
the exclusive use of blue badge holders but
there is no time limit.
In shared-use Pay & Display and Pay by
Phone bays, Blue Badge holders get an extra
hour of parking free of charge after making
an initial payment for parking.
Where can White Badge holders park?
• In resident bays free of charge with no
time limit
• In shared-use Pay & Display or Pay by Phone
bays free of charge with no time limit
• In Blue Badge bays – see ‘Where can Blue
Badge holders park?’
• In White Badge bays. Please note that
White Badge bays can only be used by
a specific badge holder. A signpost next
to the dedicated bay will indicate which
badge holder can park there.
For further information on Blue Badges see
bluebadgelondon.org.uk
ParkRight 2011/12 5
How to Park – concessions and restrictions
Motorcycle parking
Parking restrictions and CPZs
Motorcyclists can park in ‘Solo Motorcycle
Only’ bays for an unlimited time. There are
approximately 6,150 dedicated on-street
spaces for motorcycles throughout the city.
There is a small daily charge to park in an
on-street motorcycle bay in Westminster.
However there is no extra charge if you
move from one motorcycle bay to another on
the same day. To save you money, weekly,
monthly, quarterly and yearly permits are
also available. Visit westminster.gov.uk/
motorcycle for more information.
Electric vehicles
All of these vehicles are entitled to parking
concessions within Westminster, though these
vary according to what type of electric vehicle
you have. Electric vehicles (powered solely by
electricity) can park free in Pay & Display/PbP
bays throughout Westminster (up to the bay’s
maximum stay limit) and in Electric Vehicle
Charging Bays up to the maximum stay limit
as long as the vehicle is being charged.
To find out more about how to park
in Westminster, including:
- dropped kerbs
- disabled drivers
- commercial vehicles
- the Traffic Management Act 2004
and what this means for you
visit westminster.gov.uk/parking
6 ParkRight 2011/12
This sign indicates a Controlled Parking Zone
(CPZ). The times on the sign indicate when
parking regulations are generally in force in
this area. Where parking regulations differ to
the times shown on the CPZ sign these will
be displayed on signs at the kerbside. The
times on the sign show when single yellow
lines and paid-for bays are enforced.
Please note: Double yellow lines are
controlled at all times.
For more information about Controlled
Parking Zones visit www.westminster.gov.
uk/parkingzones
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How to Park – PCNs and enforcement
What if I get a parking ticket?
If you get a Penalty Charge Notice (PCN)
there are a number of ways that you can
pay or challenge it.
Paying a PCN
If you park incorrectly in Westminster, you will
be issued with either an £80 or £130 PCN.
If you pay the PCN within 14 days, you will
get a 50% discount (£40/£65) (NB for a
CCTV parking PCN the discounted rate
applies for 21 days). Information included
on the PCN will clearly explain the discount
period that applies.
You can pay a PCN:
Online at westminster.gov.uk/paypcn
By phone – call 020 7823 4567 for a 24hr
automated service
By post – send a cheque or postal order to
the address detailed on the PCN
Challenging a PCN
If you feel that a PCN has been wrongly
issued you should challenge it as soon as
possible. There are a number of stages to the
challenge process which can differ according
to how the PCN was issued.
For details of how to challenge a PCN,
please refer to the PCN itself, or visit
westminster.gov.uk/parking
Please note: If you have formally challenged
the issue of a PCN but this has been
rejected by the council, you can appeal to
an independent Adjudicator via the Parking
and Traffic Appeals Service (PATAS).
parkingandtrafficappeals.gov.uk
Enforcement: Fixed CCTV, CEO,
mobile CCTV vehicles
Westminster carries out enforcement:
• via our CEOs (Civil Enforcement Officers)
• using fixed CCTV cameras around the city
• using mobile CCTV cameras affixed to
vehicles which move around Westminster.
When CEOs come across a vehicle they
believe to be parked in contravention of the
regulations, they will issue a PCN via their
handheld computer and either fix it to the
vehicle or hand it to the person appearing
to be in charge of the vehicle. A PCN from
a CEO can also be issued retrospectively
by post.
We use fixed CCTV and mobile CCTV
vehicles to enforce parking rules in situations
where it’s dangerous or impractical for our
CEOs to patrol or where other methods of
enforcement have not been effective – for
example where traffic is moving quickly.
PCNs issued using a CCTV camera are sent
by post to the person registered with the
DVLA as being the keeper of the vehicle. A
CCTV-issued PCN will contain a photograph
of the alleged contravention.
For more information, including a map
showing the locations of all our fixed CCTV
cameras, visit www.westminster.gov.uk/cctv
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ParkRight 2011/12 7
1
How to Park – Cashless Parking
2
3
0207
0050055
Parking in Westminster has changed. Instead of using cash in traditional meters, we’ve made paying for parking
easier, quicker and more secure. You can now pay for parking using your mobile phone, your credit or debit card
in Pay & Display machines, or use Parking Cards, available from Westminster Libraries.
Here’s how it all works:
1
Pay by phone
020
005005 7
5
You can use your
mobile phone to pay
for parking, using your
credit or debit card.
When prompted, enter
your credit or debit card
details, including your
three digit security code.
1
KARE
Don’t forget,
to register
you will
need your
mobile
phone
number...
07795844
207
N F CI
TIZEN
Call centre staff will then complete your
registration and if required, your first
parking session.
Call 0207 005 0055 to
register for PbP parking…
ZEN
F CITI
...your credit or debit card
number and security code
KAREN
K.F. Citizen
1234
KARE
567
0207
005
0055
N F CI
ZITIC
TIZEN
AK
F NER
NE
...and your
vehicle registration
You can also register or manage your account
at westminster.gov.uk/cashlessparking
Once you’ve registered,
you can pay for your
parking each time by
calling 0207 005 0055...
…when instructed to do so, input
your location code (you’ll find it on
the sign) and confirm the location
when prompted...
LJ98257
1
…confirm your registration
number is correct by
pressing ‘1’…
8334 45
123
…enter the
number of
minutes you
want to park,
followed by
the hash key…
123
Alternatively, once you’ve
registered you can pay by
text at 0795 008 0201.
Keying in your location
number, a space, the length
of your stay in minutes, a
space then your security
code...
8 ParkRight 2011/12
45
You can even choose to
receive reminder texts so
that you know when your
parking session is about to
end, and can top up your
parking via text or phone.
1 me
ssag
receiv e
ed
…when asked,
enter your three
digit security
code to confirm
your choices.
…place the card on the dashboard
where it can be easily seen.
2288
01
ParkRight 2011/12 9
Remember, you can use more than one card (up to the maximum stay),
if you’re going to need the space for a while. Make sure you scratch off
the same panels on all the cards you use.
10
2288
…make sure you
know how much
time your card
will buy you…
Parking Cards can be bought at
Westminster Libraries and Post
Office branches.
01
10
…scratch off the
silver panels to
indicate the date and
time you arrived...
To use the
cards, simply
check your
arrival date
and time…
How to use Parking Cards
1. Parking Cards can be purchased
from Westminster
City Council’s libraries and
are available in £2 and £4
denominations.
2. Each card can only be
used once for either £2 or
£4 worth
of parking time from the arrival
date, month and time you
indicate by scratching off
the
should indicate your arrival relevant silver squares. You
minute period e.g. if you time to the end of the next 5
arrive at 9:02 you scratch
off 9am
and 05.
3. Parking Cards can be used
in
phone bays, meter bays and pay & display bays, pay by
shared use bays. They cannot
be used in other bays.
4. Westminster’s on-street
parking charges vary, so check
the signs at your parking
bay
and work out how long you to confirm the hourly rate
can park for, considering
parking time you are paying
the
for and the stated maximum
stay allowed.
Zone
C
B and D
A, F and H
E and G
Charge/Hour
£1.00
£2.00
£3.00
£4.00
£2.00 Card
2 hours
1 hour
40 minutes
30 minutes
£4.00 Card
4 hours
2 hours
1 hour 20 minutes
1 hour
5. You can use more than
one
longer parking period, up card at a time to pay for a
to
so long as each card has the maximum period of stay
the same arrival date, month
time scratched off.
and
Parking Cards
Terms and Conditions
• You must clearly display
vehicle so that all details your Parking Card(s) on the dashboard of your
can be observed from the
outside.
• Parking Cards remain the
be available for inspectionproperty of Westminster City Council and must
by Westminster City Council
request.
parking staff on
• Parking Cards are not
refundable
and
are
not
for resale.
Council reserves the right
to withdraw the scheme at Westminster City
its discretion.
• It is your responsibility
to
cover your parking time. display an appropriate and valid Parking Card(s)
to
You are liable to receive
a Penalty Charge Notice
if you:
• are still parked after the
period
for longer than the maximum you have paid for has expired or if you park
stay.
• do not clearly display a
valid Parking Card when parked
hours
during controlled
• park in a suspended bay
or space or part of a bay
or space.
• indicate that you have parked
if you scratch off more than at a later start time and date than you arrived
or
one date or time.
• park in bays other than
pay
bays or fail to park correctly& display, pay by phone, meter and shared use
within the markings of the
bay or space.
If you have any queries
please contact Westminster
www.westminster.gov.uk/parking
City Council at
or 020 7823 4567
3
…confirm the amount
of time you have
entered using the green
‘Confirm’ button…
…place the ticket where
it can be easily seen…
2288
…enter your
card PIN using
the keypad…
01
10
Insert your credit
or debit card…
…enter the amount of time you
would like to park, using the
‘plus’ and ‘minus’ buttons…
…confirm your PIN
and validate your
ticket by pressing the
‘validate’ button…
…take your
card, ticket and
receipt out of
the machine…
Westminster’s Pay &
Display machines now take
only credit or debit cards.
The machines are
very easy to use
– simply follow
the instructions.
2
Pay & Display
How to Park – Cashless Parking
0207
0050055
1
2
3
Talking to motorists in Westminster: The NSL on-st
NSL has run on-street parking for the City of Westminster for
seven years, during which time parking and driving in the city has
changed – so our job has too. One of the most important changes is
the creation of a new Customer and Stakeholder Team – a UK first for
a private company working in parking.
“There has never been a job like
this in the private parking sector
before,” said Jonathan. “The very
idea that we might go and talk to
people who get a lot of parking
tickets, such as delivery drivers,
and help them reduce that, is seen
as quite radical in some areas.
Headed up by Jonathan Reed,
the team’s role is to look for
issues affecting people driving
and parking in Westminster, and
work out how to improve the
way the parking service helps
them. Jonathan’s team works
hard to help you drive safely,
legally and conveniently in the
city – making sure you know
how, when and where to park. To
do this the team reguarly meets
with customers and stakeholders
such as residents groups and
local businesses.
10 ParkRight 2011/12
“But Westminster rates the NSL
operation on compliance – our
job is to minimise illegal parking,
so the better we get at that,
the better it is for everybody.
If we can help more people
park legally through
education, we will.”
treet team
There are three people on the team: Jonathan, and Customer
Coordinators Loveleen Anatogu and Cherelle Lander.
Loveleen‘s main role is to deal
with feedback from residents
and those affected by parking
in Westminster such as the
council’s other contractors.
“Dealing with residents is very
interesting,” she says. “One of the
things we have discovered is that
the main thing local residents are
concerned about is incorrectly
parked cars in residents’ spaces.
We pass that information on to
our enforcement teams so they
can take action – and we also
reassure residents that we are
working to keep their spaces free.
We also know how important it is
to make sure that everyone parks
considerately and responsibly,
to make sure that we can make
as much use as possible of the
available parking bay space.”
Cherelle Lander visits
organisations in the city affected
by parking – including schools,
where she helps teachers and
parents deal with the problems
of incorrect parking at the start
and end of the school day.
“There can be some real
pressure points, and we have
come across a lot of areas where
parents and teachers are worried
about accidents. For example,
double parking, even briefly,
causes a visual impediment
during a busy part of the day.
When there are young children
crossing the road at the same
time it is very dangerous.”
To contact the Customer Team,
email parkingstakeholders@
nsl.co.uk
ParkRight 2011/12 11
Parking zone map
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12 ParkRight 2011/12
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Do it online
• An extension of paid-for parking hours into
weekday and Saturday evenings in the
West End.
• An introduction of paid-for parking hours
on Sundays between 1pm and 6pm in
some central areas.
• Improvement to waiting and loading
in central Westminster for commercial
vehicles.
• The introduction of more taxi hubs and
marshalled taxi ranks.
• A review of the current ‘green’ driving
measures in Westminster, including the
Westminster Car Club and provision of onstreet car charging points.
• Increasing the charge for a second and
subsequent residents’ parking permit.
• Consideration of a way in which local
people and businesses could request a
review of parking boundaries and controls.
• A review of yellow lines across the city.
Most of the new measures will be introduced
on an experimental basis for a period of up to
18 months to test their effectiveness.
• A review of the current visitor parking
scheme, to make it easier for visitors and
carers to park.
ParkRight 2011/12 13
Renew your resident parking permit
THE WEST END
New controlled hours in the West End
Under this policy controlled parking hours
would finish at midnight, Monday – Saturday,
in Mayfair and the West End (Zones E & G).
Controlled parking hours would also apply
from 1pm – 6pm on Sundays in Mayfair and
the West End and in the South of Marylebone
and Fitzrovia (Zones E, G, F3 and F6). See
map below.
We would offer half price parking (£2.40 per
hour) from 6.30pm, Monday – Thursday in
the affected areas.
Pay by phone,
now even smarter
You can now sign up, use and manage your
Pay by Phone account on your smartphone,
whilst you’re out and about. You can either
download a FREE App for your Smartphone
or use the PbP mobile web – m.paybyphone.
co.uk. For more information go to
paybyphone.co.uk/parking
14 ParkRight 2011/12
Additional Provision for Waiting
and Loading
For the economy to flourish it is vital that
businesses can receive deliveries on time.
We believe that additional hours of control
will help to free up some kerbside space
in the West End for deliveries. In addition
to this we will seek to introduce more
loading pads and more shared use loading
bays so that delivery vehicles can operate
in the city straightforwardly, and without
obstructing traffic.
Useful contacts
RESIDENTS’ PARKING
Visitor permit scheme
We will trial a new visitor permit scheme
which will make it easier for family, friends or
carers of Westminster residents to park in the
city. We want to make sure that any visitor
scheme we introduce is easy for residents
to take advantage of, whilst making sure
parking spaces for residents are protected.
Charging for multiple residents’ permits
Pressure on resident parking in Westminster
is particularly intense. Despite increases in
the number of resident parking bays over
the past few years, there remains a shortfall
against demand, which we cannot meet.
Therefore, to manage space as fairly as
possible, we will introduce an additional
charge for second, third and subsequent
resident permits for each household.
Introducing a mechanism to allow local
reviews of parking controls
Westminster is currently carrying out a
Community Governance Review that will
consider how local people can have more
of a say in the day-to-day management of
their local area. As part of this review we will
consider how local residents and businesses
could trigger a review of local parking
controls.
ParkRight 2011/12 15
Get out and about
with a car from
Westminster Car Club
PAY-AS-YOU-GO driving
ACCESS to over 100 cars in London and 8,000 worldwide
RESERVE, UNLOCK AND DRIVE any vehicle 24/7/365
FREE Parking in the City of Westminster*
Join Westminster Car Club and get
£25 FREE driving
Just visit westminster.gov.uk/carclub
and quote ‘PARKRIGHT25’ to get yours.
FREE fuel and mileage allowance** per day
You need to be 19+ and meet safe driver standards to join. First year joining fee is £25. Offer not valid in conjunction with other offer or promotion and
expires 31/08/2012. *Free parking subject to minimum parking charge and limited to 1 hour per stay. **See website for details of mileage allowance.