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DATA S H E E T
Entuity Cisco Unified
Communications Manager
Entuity Cisco Unified Communications Manager (UCM) module manages Cisco®Unified Communications Managers within the
context of the overall network. Configuration change and UCM availability are monitored and alarmed. All UCM information is
integrated within Entuity for reporting. The Entuity UCM Module can also be used as part of a VoIP solution.
Highlights
Monitors of UCM
configuration
Retains polled readings for
both interactive exploration
and reporting purposes
Gathers device pool,
IP phone, Gateway,
Gatekeeper, Voice-Mail
device, Media device, CTI
device and H.323 device
inventory and inventory
change details
Managing UCM as part of your
Network
Cisco UCM is an IP telephony system, placing
calls over the IT network. The UCM managed
phones use the same IP network as other network
services. The Entuity UCM module allows you to
manage UCMs within the network infrastructure.
Entuity manages UCMs as an application on
a managed host device. These devices are
not, by default, auto-discovered but must be
added manually. Once added, UCM details are
discovered and populated into Entuity.
UCM management conforms to the standard
Entuity security model, with permissions being
granted through View membership. This
integration continues with inventory data & events
being displayed within the WebUI, and data being
available for Reports.
How does Entuity manage
UCMs?
The Entuity UCM integration module is a full
UCM SNMP integration, presenting all of the data
in the UCM MIB, including:
Generates events against
UCM CPU utilization and
UCM processes
Monitors UCM device
performance, raising events
when appropriate.
Entuity manages a VoIP network through integration of different management technologies
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DATA S H E E T
Entuity Cisco Unified Communications Manager
Device pools (time zone, tftp servers, regions
and inter-region bandwidths)
Reporting on UCMs
IP phones, Gateways, Gatekeepers, Voice-Mail
devices, Media devices, CTI devices, H.323
devices – configuration and status (history)
reporting tools. UCMs are included to device
reports, for example:
Entuity UCM integrates with Entuity’s existing
Overall UCM status, e.g. number of each device
type (registered, rejected, active, etc.), memory
and CPU usage, uptime, process count
Device Inventory and Device Module
Inventory Reports. You can run these reports
as inventory change reports, to identify UCM
configuration change.
UCM process monitoring, both CPU and
memory
SLA, Traffic, Fault and Inventory Interactive
Queries.
Availability events for changes in managed
device status
Performance events with configurable thresholds
Resource events for the UCM managed host.
Entuity UCM Events
All events are generated via polling, although
trap based UCM events can be incorporated
using Entuity’s extensible trap handling system.
Threshold based events are configured with a
system-wide default but can be overridden at the
individual UCM, or UCM component level.
All Entuity UCM information is available to Entuity’s
Drag and Drop Report builder allowing you to
create your own reports.
Entuity UCM Module
Availability
Entuity UCM is available as an add-on license
module. Entuity runs on Windows Server 2008
(R2 and SP2) and Windows Server 2012, 64-bit;
Red Hat Enterprise Linux and Oracle Linux,
64-bit; Microsoft Hyper-V Server, and VMware
ESX/ESXi Server.
UCM Device Availability Events
Entuity UCM monitors the registration to the
UCM of CTI, gatekeepers, gateways, H.323,
media and voicemail devices, raising events when
registration succeeds or fails.
UCM Device Performance Events
Entuity UCM raises events when UCM CPU
utilization is high, or a process is holding too
much memory.
UCM Managed Host Events
Entuity manages hosts as devices, and device and
port events are raised against hosts, e.g. port
unavailability, device congestion. Entuity also raises
events against specific Managed Host information,
e.g. disk space, CPU utilization, memory utilization.
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An example of an Entuity IP Phone Directory Report
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DATA S H E E T
Entuity Cisco Unified Communications Manager
Summary
The Entuity UCM module allows:
Monitoring of UCM configuration
Retention of polled readings for both
interactive exploration and reporting purposes
Gathering of device pool, IP phone, Gateway,
Gatekeeper, Voice-Mail device, Media device,
CTI device and H.323 device inventory and
inventory change details
Events generated against UCM CPU utilization
and UCM processes
An interactive graph of the Host resources of the Call Manager host
Monitoring of the UCM device performance,
raising events when appropriate.
ABOUT ENTUITY
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frees IT staff to focus on strategic projects and easily integrates with major frameworks and networking environments. Entuity’s support and services
teams are frequently praised for their rapid response, networking expertise and involvement in special engagements. Founded in 1997 by two senior-level
IT executives from the financial industry, Entuity is headquartered in London with US operations in Boston. For more information, visit entuity.com.
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