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CASE STUDY
Electric Car Service Gets a Charge Out of Entuity
A developer of battery-charging and battery-switching services for electric cars designed an intelligent infrastructure to suppor t
the use of electric vehicles in a real world environment, without affecting existing electrical infrastructure. From charge spots,
in-car software, and operations centers, to switch stations, cars and batteries, the company created a seamless operational
environment for EVs around the globe. Striving to make electric car travel as commonplace as existing standard gas vehicles, the
company rapidly moved towards that goal.
Overview
Customer Size: 500 Employees
Countries Supported:
Australia, Denmark,
Israel, Netherlands, &
United States
Network Management
Software: Entuity
Network Management
& Analytics
Setting the Standard for an
Entirely New Automotive
Segment
An electric car service company needed
to support their pioneering global research,
development and operational teams with
always-on network services. Initially network
management was accomplished through a mix
of disparate tools which did not provide the
proactive or efficient network management
capabilities that were critical to their business
growth and success.
Perhaps the greatest IT engineering challenge
for any growing company is its ability to
respond quickly when adding new services
and supporting a growing end-user base. The
network in this study was rapidly evolving and
had over 180 devices consisting of routers and
switches and over 1000 servers.
Eliminate Data Silos and
Network Blind Spots
The company knew exactly what their end
goals were: proactive monitoring, agile and
efficient operations, minimize OPEX, minimize
time-to-market—all of these wrapped around
a customer centric IT organization that could
deliver reliable IT services globally. These factors
contributed to the selection of Entuity Network
Management. Entuity enables an all-in-one
enterprise network management solution that
can easily scale to meet their future expansion
requirements. The inherent advantage of an
inclusive product ensures more efficiency with
a single focal point for management. “The data
we receive from Entuity is extremely useful
in our day-to-day environment. It covers a
range of metrics that we rely on heavily for
proactive monitoring. Dynamic maps, custom
reports and graphs allow us to better control and
manage our network performance for all of our
users worldwide,” states the IT Manager at the
company. Entuity data assists in planning capacity,
keeping OPEX spending at reasonable levels,
deploying dependable services and much more.
The electric car services company was
forward thinking and designed an integrated
Business Service Management (BSM) strategy
to connect all their IT functions, for example:
CMDB, change management, service desk,
data center, application management as
well as network infrastructure monitoring.
Entuity Network Management incorporates
seamlessly into BMC’s BSM platform creating
a strong, comprehensive way to feed network
infrastructure details into the BSM platform.
This integration provides a unified management
strategy that fosters faster response times,
entuity.com
CASE STUDY
Electric Car Service Gets a Charge out of Entuity
requires less manual work, improves accuracy
and operational efficiency. Applying Entuity
network infrastructure data to BMC’s Truesight
Operations Management eliminates data silos
and network blind spots and ensures high levels
of application and network performance. Plus,
this out-of-the-box Entuity integration with BMC
eliminated the need and cost for developing a
complex custom interface.
Custom Dashboards and
Integrated NetFlow Saves
Time and Effort
This company is taking advantage of a
wide range of features found in Entuity. For
example, Custom dashboards for business
key performance indicators and KPI metrics
for every device and interface helps them to
understand how the network is performing.
Because the company is spread across the
globe, real time graphs for traffic volume
and utilization are used to adjust the traffic
flow where necessary. Additionally, using the
Entuity NetFlow application integrated in the
Entuity network monitoring solution, they
can pinpoint and address Top Talkers that are
causing network congestion issues all from the
same single pane of glass. No need to jump
from network management to a NetFlow
application, it is all combined into a single source
solution—saving time and utilizing appropriate
infrastructure data for a complete management
platform. What’s more, historical flow records
that are captured aid in planning future network
capacity requirements to keep the network at
reliable performance levels.
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Accelerating Operational
Efficiency
Technology startups understand the need for
operational efficiency as most employees wear
multiple hats. The business fully exploits Entuity
automation features to deliver accurate topology
maps through continuous auto-discovery so
they can understand what is on their network
without expending any manual effort. Gathering
appropriate network data is routine with preset
report generation capabilities. These out-of-thebox reports are a time saver with vital network
health details, capacity reports, performance
by location, spare ports, and many more. “It is
very easy to capture the data we need to be
effective in managing our network,” states the
IT manager, “and we get a lot of value from
custom dashboards. Entuity helps us manage the
network to reflect our unique needs.”
“We rely on Entuity to help us get through the
rigors of everyday network monitoring with the
confidence to proactively handle events, maximize
our IT staff and supply outstanding service delivery
to our entire company”
Head IT Manager
The company finds Entuity’s advanced automation
features on the consolidated event console
extremely helpful for looking at particular device
changes. It’s easy to drill down and analyze what
is happening with devices for a rapid resolution.
Using Entuity, they have now reduced the time it
takes to resolve events by 40% or more.
entuity.com
CASE STUDY
Electric Car Service Gets a Charge out of Entuity
The Network Achieves All
Customer Centric Goals
“We rely on Entuity to help us get through
the rigors of everyday network monitoring with
the confidence to proactively handle events,
maximize our IT staff and supply outstanding
service delivery to our entire company,” says
the IT manager. They use tightly integrated
netflow, configuration, and physical and virtual
monitoring to provide the precise traction
required to run an enterprise class network.
With critical network visibility and the all in one
feature set of Entuity network management,
“The data we receive from Entuity is extremely useful in
our day-to-day environment. It covers a range of metrics
that we rely on heavily for proactive monitoring. Dynamic
maps, custom reports and graphs allow us to better
control and manage our network performance for all of
our users worldwide.”
Head IT Manager
the results is a streamlined way to manage the
network. According to the company, “We set
out to find a network management solution that
would equip us with proactive monitoring to
meet the extreme demands of our end users.
We needed a way to react to changes quickly
and operate efficiently. It’s clear that Entuity has
met our stringent requirements, which permits
us to effectively meet our customer-centric
goals. Entuity keeps us on track.”
ABOUT ENTUITY
Entuity takes the work out of network management. Our highly automated, unified enterprise-class solution puts deep network insight at your
fingertips, frees IT staff to focus on strategic projects and easily integrates with major frameworks and networking environments. Entuity’s support
and services teams are frequently praised for their rapid response, networking expertise and involvement in special engagements. Founded in
1997 by two senior-level IT executives from the financial industry, Entuity is headquartered in London with US operations in Boston. For more
information, visit entuity.com.
entuity.com
© 2015. All rights reserved. Entuity is a trademark of Entuity, Inc. All other company and product names are trademarks or registered trademarks of their respective companies.
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