July/August 2011
The Texas Automotive Recycling Report
TARA’S 2011 BOARD OF DIRECTORS
Tim Straney, President
Glenn’s Auto & Truck Parts
P.O. Box 925508
Houston, TX 77292
Phone: (713) 688-8905
Fax: (713) 681-5169
Email: [email protected]
Lucy Clinton, District 1 Director
Westex Auto Parts, Inc.
P.O. Box 1807
Big Spring, TX 79721
Phone: (423) 263-5000
Fax: (432) 267-1680
Email: [email protected]
Don Painter, At Large Director
Browning Auto Parts
3212 E. Cesar Chavez St.
Austin, TX 78702
Phone: (800) 338-5191
Fax: (512) 385-3719
Email: [email protected]
Chip Collins, Vice President
Guaranteed Auto Parts
5808 Elliot Reeder
Ft. Worth, TX 76117
Phone: (866) 780-0200
Fax: (817) 834-2456
Email: [email protected]
Barry Rubin, District 2 Director
American Auto Salvage Inc.
2567 Decatur Ave.
Ft. Worth, TX 76107
Phone: (817) 335-3328
Fax: (817) 335-2711
Email: [email protected]
Dale Scott, At Large Director
Texas Auto Salvage
3925 E. Jefferson
Grand Prairie, TX 75053
Phone: (972) 263-3306
Fax: (469) 773-1330
Email: [email protected]
Bruce Ormand, Sec./Treasurer
A1 Partsmart
P.O. Box 17998
Austin, TX 78760
Phone: (512) 243-2718
Fax: (512) 243-2850
Email: [email protected]
Mark Hardy, District 3 Director
Burnet Auto Salvage
P.O. Box 278
Phone: (512) 756-6340
Fax: (512) 756-7366
Email: [email protected]
Michael Evans, At Large Director
Central Texas Recyclers
P.O. Box 548
Brownwood, TX 76804
Phone: (877) 646-6020
Fax: (325) 646-7239
Email: [email protected]
Craig Barker, Past President
Hi-Way Auto Parts
11315 Hwy. 64 West
Tyler, TX 75704
Phone: (903) 539-2436
Fax: (903) 593-8009
Email: [email protected]
Cheryll Lambright, Executive Director
TARA
P.O. Box 842084
Houston, Texas 77284-2084
Phone: (800) 710-8272
Fax: (713) 461-1515
Email: [email protected]
Lynn Helmers, District 4 Director
Discount Used Auto Parts, RGVLLC
96 Frontage Road
Alamo, TX 78516
Phone: (956) 464-7171
Fax: (956) 464-8300
Email: [email protected]
Ronnie Patke, District 5 Director
Parts Unlimited, Inc.
17511 Pearland Sites Rd.
Pearland, TX 77584
Phone: (281) 489-0990
Fax: (281) 489-3111
Email: [email protected]
Publisher
TARA retains the services of R.J. McClellan, Inc. Newsletter
advertising opportunity inquiries should be directed to:
R. J. McClellan, Inc.
445 Broadway Avenue #500
Ron McClellan
St. Paul Park, MN 55071
Advertising Sales
Phone: 651-458-0089
Sheila Cain
Toll Free: 877-525-4589
Layout & Design
Fax: 651-458-0125
Email: [email protected]
Keith Toomer, At Large Director
Doggett Auto Parts
P.O. Box 962
Bryan, TX 77806
Phone: (979) 778-7536
Fax: (979) 778-1338
Email: [email protected]
Lalo Rendon
Lalo’s Auto Parts
9604 New Laredo Hwy.
San Antonio, TX 78211
Phone: (210) 623-6622
Fax: (210) 623-6628
Email: [email protected]
Executive Director
Newsletter content and association membership
inquiries should be directed to:
Cheryll Lambright
TARA Executive Director
P.O. Box 842084
Houston, Texas 77284-2084
Phone: 800-710-TARA (8272)
Fax: 713-461-1515
Email: [email protected]
The Texas Automotive Recycling Report
The Texas Automotive Recycling Report is published six times per year for the Texas Automotive Recyclers Association. None of the material in this publication
necessarily reflects the opinion of TARA, its officers, directors, staff, members or it’s Publisher. Statements of fact and opinion are the responsibility of the author alone. Articles and letters suitable for publication will be published in the next scheduled newsletter as space permits. Articles may be edited for length.
Throughout this issue, trademarked names are used. Rather than place a trademark symbol in every occurrence of a trademarked name, we state we are
using the names only in an editorial fashion, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Mention of trade
names, commercial products, or techniques does not constitute endorsement or recommendation for use.
July/August 2011
4
ASSOCIATION NEWS
President’s Message
By: Tim Straney
On and off for the past 10
When I was approached by the
years, the Houston Fire DepartHouston Fire Department about
ment has been using my yard to
hosting these drills, I quickly realhost training drills for Houston Fire
ized that it was a great way to give
Fighters. During this training drills,
back to the community. By profire fighters, along with EMS workviding a facility and “practice veers, learn and practice the skills
hicles”, firefighters are afforded the
needed, and procedures used,
invaluable opportunity to not only
when responding to automobile
practice, but to learn from mistakes
accidents in which the vehicle ocmade during these training drills…
Fire truck entering
cupants are pinned inside the vehiduring non life and death situaGlenn’s Auto & Truck Parts yard
cle. When these types of accidents
tions. This is a small sacrifice for
occur, the first responders have to
Glenn’s Auto & Parts, but it’s a BIG
act swiftly, and doing so in a steady and controlled
pay off for the community! Reach out to your local fire
manner is paramount to the safe rescue of the vehicle
department this month; you might be surprised how
occupants. Practice, practice and more practice is the
easy it will be for you to help.
best way to acquire the skills and confidence needed
to quickly maneuver in these life and death situations.
A ram is used to perform a Dash Lift
Results of a Fifth Door Conversion
July/August 2011
5
ASSOCIATION NEWS
A letter From the Executive Director
By: Cheryll Lambright
It has been a tough April and May for TARA members. Norman Dulaney, one of the original pioneers of,
not only TARA, but of this industry and Mark Hardy,
one of our young, vibrant board members, with a great
smile and an amazing amount of knowledge to share,
passed away. It presented an opportunity for members
to gather, from near and far, and reflect on the many
“good” times and “difficult” times that they have shared.
As always, it brings to light the fact that we do not
keep up with our members as much as we should.
Stress and busyness make us lazy when it comes to connecting with our friends and as always, we assume they
can wait. Staying connected keeps this association and
this industry strong and in these times it always helps
to know you can resolve a problem, get an idea, share
a thought or a laugh and help someone get through a
tough spot. This has always been the infrastructure of
the members of TARA – coming together and helping
and enjoying.
Start getting better connected and reconnected -----DO NOT pass up the opportunity to come to the 2011
TARA Expo and Tradeshow in San Antonio. We have
tried to make the costs very reasonable with rooms only
$109.00 in the beautiful St. Anthony Hotel, two blocks
from the Riverwalk. This is an historic hotel with ornate personality and many stories. There will be more
than 30 vendors at the tradeshow as well as the much
requested ---“great casino night/dinner and auction” on
Friday night. Casino night gives everyone the chance to
win great prizes no matter if you are a seasoned gambler
or not. Admission for TARA members is only $150.00
and that gives you tradeshow entrance days, casino
night/dinner and lunch for two days. A tremendous
deal and a great chance to catch up and have some fun
all under the allusion of being educated! It all starts with
a registration reception on Thursday night from 5:00 to
7:00 in the Peacock Alley of the St. Anthony.
Use the registration furnished in the TARA Report,
or go online for the forms and get your room and spot
reserved. The room block is only until Aug. 30 so book
early. The schedule is set up so that on Saturday afternoon at 4:00 you are finished with the Expo and can
have a great night on the San Antonio Riverwalk or fine
dining throughout the city. Don’t disappoint yourself
and everyone else --- Be There!
July/August 2011
6
ASSOCIATION NEWS
Legislative Report
By: Bruce Ormand, Legislative Committee Chairman
Greetings to everyone and hope all is well for
everyone. The Texas Legislative regular session has
wound down and the special session is starting and
I wanted to get everyone up to date on the status
of bills we were monitoring. All the bills below have
passed through the house and senate to the governor. You can research the bill and the status at
www.capitol.state.tx.us . This gives you the opportunity to see what effect it will have your business.
One of the largest bills to be passed was HB2357
by the TX DMV, this bill paves the way for electronic titling. I currently believe this will help pave
the way for better compliance and enforcement on
the behalf of TX DMV. The one thing that is true
is that we are all too busy and life’s demands are
taxing at best but I want to encourage everyone
to realize that we are in the fight of our lives. The
illegal operators have made making a profit much
more difficult and continue to bring to demise the
legitimate busy owners.
TARA has made great strides in developing relations with our state governing bodies and while
nothing is as fast as you would like, you have to
take things one step at a time. We are already working on strategies for 2013 and will be working with
the different government agencies to help level the
playing field for the legitimate business owners.
The battle is far from over and there is much
work to be done but I want to thank everyone for
their support. Please take time to review the bills
listed below and make sure that you’re in the know
for your business’s sake. We will be asking for help
in the near future to raise money for our PAC fund,
we will need to raise $20,000 dollars by August of
2012. PAC fund money can only come from your
personal account, it cannot come from your business. The PAC fund was a tremendously forceful
playing card this legislative session.
I guess that is all for now. Everyone have a safe
and wonderful summer. See you all at the Expo and
Tradeshow in San Antonio.
HB 1422
Truitt Watson
Relating to the issuance of titles for certain motor vehicles that are the subject of insurance claims.
Companions: SB 1136 Watson(Identical)
3-16-11 S Introduced and referred to committee
on Senate Transportation and Homeland Security
Bill History: 05-31-11 G Sent to the Governor
HB 2017
McClendon Williams
Relating to the organization, governance, duties, and functions of the Texas Department of Motor Vehicles.
Companions: SB 1401 Williams (Identical)
5-12-11 S Placed on the Senate Calendar
Bill History: 05-30-11 G Sent to the Governor
HB 2357
Pickett Williams
Relating to motor vehicles.
Companions: SB 1402 Williams (Identical)
5-21-11 H Reported favorably from committee on House Transportation
Bill History: 05-30-11 G Sent to the Governor
July/August 2011
ASSOCIATION NEWS
SB 266
Williams Harless
Relating to notice required in connection with
possessory liens on motor vehicles.
Bill History: 05-26-11 G Sent to the Governor
SB 529
Huffman Hunter
Relating to the regulation of motor vehicle
dealers, manufacturers, and distributors.
Companions: HB 2293 Hunter (Identical)
5- 9-11 H Laid on the table - subject to call see SB 529
Bill History:09-01-11 G Earliest effective date
SB 690
Carona Miller, Sid
Relating to the enforcement of a self-service
storage facility lien.
Companions: HB 1259 Miller, Sid (Identical)
5-12-11 H Laid on the table - subject to call see SB 690
Bill History: 05-25-11 G Sent to the Governor
SB 694
West Smith, Wayne
Relating to the regulation of metal recycling entities.
Bill History: 05-31-11 G Sent to the Governor
SB 1035
Williams Harless
Relating to motor vehicle title services.
Bill History: 05-30-11 G Sent to the Governor
7
July/August 2011
8
ASSOCIATION NEWS
Managing the Customer Experience
I value my customers. One of
the most important ways I value
my customers is that I actively
listen to them and try to put myself in their place. I try to walk
in their shoes. Many of my customers have told me that is one
of the reasons they like working
with me. I was once told “People
don’t care how much you know, until they know
how much you care”.
So I make it a point to listen, and if I catch myself jumping ahead and/or not seeing the problem
from their side of the counter, or desk or whatever,
I stop and refocus. I want to clearly understand
what the issues are so that I can join with them in
creating the solution. I need to
know we have made contact and
the solution is something created, not imposed.
I don’t assume I know everything there is to know about
the automotive recycling business. Every year I see something
I have never seen before or hear
an idea that is innovative. Obviously there are a lot
of similarities from one yard to the other, but there
are many differences. These differences are often
the places where the most progress can be made.
In a business climate where part prices are posted on the Internet companies need additional ways
to create a JND (Just Noticeable Difference) between themselves and their competition. The way to do this is to
create a culture that is focused on
the customer experience.
There are three approaches
to creating a business culture that
focuses on managing the customer experience. They are People,
Processes and Perception.
People: Your people greatly
influence the perception your
customers have of your business.
This is done every time there is
phone conversation. Whether it is
to order a part, call with a problem about a part or delivery, or
call to discuss billing. These are
what I refer to as ‘touch points’.
In your business the people
July/August 2011
9
ASSOCIATION NEWS
that are in daily contact with your customers are
customers need to realize your commitment to
your sales force and your delivery/shipping pertheir success. The “voice” of your customer must
sonnel. Your bookkeeper
be heard throughout your
personnel will occasionally
“People don’t care how company. This can be done
have contact with you cusmuch you know, until they through survey’s, inter comtomers and in many cases it
pany meetings, and open
know
how
much
you
care”
has the potential of being a
house initiatives. Customnegative experience for the
ers invited into the process
customer.
are much more likely to see
The words your staff chooses, the actions, or inyou as a partner and not just a vendor.
actions taken create a perception of your company.
Key drivers to an exceptional customer expeEach interaction either tightens or loosens their ties
rience depend on your management of the three
to your company. This experience becomes a “valP’s – People, Processes and Perception. How you
ue add” to your product and helps create distance,
create and sustain this culture in your company will
a JND, between you and the competition. Your
determine whether you are your customers’ first
company needs to be in control of these imporchoice or just a choice.
tant interactions; creating procedures and training
Robert Counts is a small business owner and curthat maximize the opportunity. You need to train,
rently works with auto and truck recyclers in the United
monitor and coach these “touch point” employees
States and Canada. He manages owners’ groups that
in creating a positive customer experience.
are largely family owned businesses. He does indepenProcesses: In order to meet and exceed your
dent consulting on buying, sales, operations, customer
customers expectations you must put into place
relations, financial health and facility layout and design.
best practice processes and policies. These proceHe has experience in land development, commercial
dures and policies must emphasize the effect that
construction and inventory control. Robert conducts
each employee that handles or sees a part has on
seminars on sales, operations/production, inventory
the customers experience. Each employee must be
systems, growing the business, managing difficult emable to answer the following questions:
ployees, managing the family business, and succession
• What creates an exceptional customer explanning. Robert designed and is involved in the United
perience?
Recycler’s Accreditation Program.
• What creates a negative customer experiChad Counts is specializing in family dynamics
ence?
and communications. Currently, he is performing URG
• What do I do that impacts that experience?
accreditations and assisting in Family Business trainHaving this as part of your employee training
ings. Additionally, Chad provides statistical analysis
ensures that there is an awareness and understandand personality assessments to support small and family
ing of the value that each employee adds to the
businesses. Since 2008, he has been providing traincustomers experience.
ing regarding understanding others personalities, dealing
Perception: When asked the customer should
with conflict, communication strategies and child develrespond that working with your company is an
opment.
extremely positive experience. Parts are not only
Robert Counts 512 653 6915
as described, clean and on time, but the staff are
www.countsbusinessconsulting.com
knowledgeable, proactive and an asset to their busiFacebook – Counts Business Consulting
ness. Beyond this your company needs to be innovative in researching what they can provide and/
or do that is needed by their customer base. Your
July/August 2011
10
ASSOCIATION NEWS
TARA BULLETIN
AIR CHECK UPDATE REMINDER
IMPORTANT NOTICE TO ALL PARTICIPATING DISMANTLERS IN THE
AIRCHECKTEXAS DACM PROGRAM:
Effective in February 1, 2011, the Texas Commission on Environmental Quality (TCEQ) required a 6-month timeline for the transfer of
AirCheckTexas Drive a Clean Machine (DACM)
retired vehicles from the dismantler to the recycler.
The requirement to transfer the retired vehicle
to a participating recycler within 6 months of receipt is necessary to ensure retired vehicles are being destroyed and recycled in a timely manner.
Any AirCheckTexas DACM vehicles already in
inventory must be transferred to a participating recycler by July 31, 2011.
Requirements:
1. Participating dismantlers will continue to receive and process retired vehicles from participating dealers as they have previously.
2. Participating dismantlers will have 6
months from the date of receipt noted on
the Transfer Manifest form to ensure the retired vehicle is transferred to an AirCheckTexas DACM participating recycler.
3. Contact a participating recycler to make arrangements for transport/transfer to a participating recycling facility. (List of participating recyclers below)
4. The white copy of the Retired Vehicle Transfer Manifest should now be mailed to your
local program administrator. The green
copy of the Transfer Manifest will continue
to be mailed to the auto dealership.
If you have questions, please call your local
program administrator or TCEQ staff at:
North Central Texas Council of Governments
(800) 898-9103 or (817) 608-2315
Houston-Galveston Area Council
(866) 237-9392 or (832) 681-2527
Travis County
(512) 267-0301 or (512) 854-7205 or (512) 854-1281
Williamson County
(800) 978-1766 or (512) 260-4227
TCEQ
(512) 239-2988 or (512) 239-1406
Participating Steel Metal Recyclers
Border Steel Inc. (El Paso)
IH-10 and Vinton Rd.
Vinton, TX 79835
915-886-2000
Commercial Metals
4614 Agnes St
Corpus Christi TX 78405
361-884-4071
Commercial Metals Corporation
1 Steel Mill Dr
Seguin TX 78155
830-372-8819
Commercial Metals – Liberty
1729 NW Westmoreland
Dallas TX 75212
214-637-3326
July/August 2011
11
ASSOCIATION NEWS
Gerdau Ameristeel
Midlothian Steel Mill
300 Ward Rd
Midlothian TX 76065
972-779-1082
Gerdau Ameristeel
100 Old Hwy 90 W
Vidor TX 77662
409-766-1904
(accepts only shredded recycled material)
Letourneau Technologies Steel Group
2400 S. MacArthur
Longview, TX 75602
903-2366565
Nucor Steel
8812 Hwy 79 W
Jewett TX 75846
903-626-4461
(accepts only shredded recycled material)
Texas Port Recycling – Conroe Facility
11895 Douget Rd.
Conroe, Texas 77303
936-788-5252
Texas Port Recycling- Manchester Facility
8945 Manchester St.
Houston, Texas 77012
713-921-5549
Texas Port Recycling— Pinemont Facility
4400 Pinemont Ave
Houston, TX 77018
713-686-5549
July/August 2011
12
ASSOCIATION NEWS
TARA Looses Two Outstanding Members
Mark Hardy
October 14, 1961 April 18, 2011
Mark
Andrew
Hardy, 49, of Burnet,
Texas died peacefully
at his home on April
18, 2011 after a yearlong battle with cancer.
Mark was born at Bergstrom Air Force Base in
Austin, Texas on March
30, 1962. He married
Karen Culp in 1983 and they were blessed with
a beautiful daughter, Sharon Hardy. He moved to
Burnet in 1993 when he became the proprietor of
Burnet Auto Salvage. He worked hard to build a
successful business and was President of the Kolt
line as well as an active board member of the Texas
Automobile Recycling Association. Mark enjoyed
remodeling homes, spending time with his dogs
and anything related to Germany, where he lived
for five happy years during his childhood. Mark was
preceded in death by his father, Roy Hardy. He
is survived by his wife of 27 years, Karen Hardy;
daughter, Sharon Lynn Hardy; parents Janet and
George Knapik of Austin; sister Janet Jones of Norman, Oklahoma; brother Phillip Hardy of Austin;
sister Gail Hardy and her husband, Wes Short of
Austin; and sister Lisa Hardy of Austin. He is also
survived by several nieces and other family members. The family wishes to thank Keith Nelson for
keeping everything going for us at the shop during the past year; all their neighbors on “the hill”
for everything they have done to help while we
were away at MD Anderson. They would also like
to thank the employees of the Texas Attorney General’s Office for the blood drive for Mark and for
helping keep Karen afloat during this difficult time. ...
Mark Andrew Hardy, 49, of Burnet, Texas died
peacefully at his home on April 18, 2011 after a
yearlong battle with cancer. Mark was born at Bergstrom Air Force Base in Austin, Texas on March
30, 1962. He married Karen Culp in 1983 and
they were blessed with a beautiful daughter, Sharon Hardy. He moved to Burnet in 1993 when he
became the proprietor of Burnet Auto Salvage. He
worked hard to build a successful business and was
President of the Kolt line as well as an active board
member of the Texas Automobile Recycling Association. Mark enjoyed remodeling homes, spending
time with his dogs and anything related to Germany, where he lived for five happy years during
his childhood.
Mark was preceded in death by his father, Roy
Hardy. He is survived by his wife of 27 years, Karen
Hardy; daughter, Sharon Lynn Hardy; parents Janet
and George Knapik of Austin; sister Janet Jones of
Norman, Oklahoma; brother Phillip Hardy of Austin; sister Gail Hardy and her husband, Wes Short
of Austin; and sister Lisa Hardy of Austin. He is also
survived by several nieces and other family members.
The family wishes to thank Keith Nelson for
keeping everything going for us at the shop during the past year; all their neighbors on “the hill”
for everything they have done to help while we
were away at MD Anderson. They would also like
to thank the employees of the Texas Attorney General’s Office for the blood drive for Mark and for
July/August 2011
13
ASSOCIATION NEWS
helping keep Karen afloat during this difficult time.
Visitation will be held on Thursday, April 21, at
noon at Clements-Wilcox Funeral Home in Marble
Falls, Texas. Funeral services will begin at 2:00 p.m.
after visitation. Interment will follow at Lakeland
Hills Memorial Park. Pallbearers are Danny Arredondo, Mark Fish, Danny Grimes, Phillip Hardy,
Pat Moran and Bruce Ormand.
Norman
Dulaney
December 15, 1917
- May 21, 2011
Norman Dulaney,
93, of Plainview passed
away on Saturday, May
21, 2011, in Plainview.
Funeral services will
be held at 2:00 P.M.,
Wednesday, May 25,
2011, at Kornerstone
Funeral Directors Chapel with Rev. Gary
Smith of Spearman officiating. Burial will follow at
Plainview Memorial Park. Arrangements are under
the care of Kornerstone Funeral Directors of Plainview.
Norman was born on December 15, 1917 in
Abilene, Texas to Chris and Myrtle (Norman) Dulaney. He grew up near Abilene and moved to Lubbock as a teenager. He worked as a station master
for Santa Fe Railroad in Levelland for several years
before serving his country as a Master Sergeant during World War II. He married Oleta Mangum on
June 23, 1937 in Plainview. In 1947 he established
his own auto salvage and recycling business. He
owned and operated Dulaney’s in Plainview and
Amarillo for more than sixty years. He was active
in honoring our veterans by helping supply the flags
for their graves. He was honored as Plainview’s Man
of the Year in 2009. He helped organize the Texas
Automotive Recyclers Association and served as
the president in 1967. He also served as president
of the International Automotive Recyclers Associa-
tion from 1969-70.
Norman was preceded in death by his wife,
Oleta on March 5, 2000; and one brother, Ned
Dulaney.
He is survived by his daughter, Linda Pitman
and her husband Gayland of Canyon, Texas; and
one sister, Pat Burton of Groves, Texas.
Memorial contributions may be made to the
American Heart Association, 2514 82nd St., Lubbock, Texas 79423 or to the Automotive Recyclers
Association Scholarship Foundation, 9113 Church
St., Manassas, VA 20110-5456
Thank You From Dulaney
Family
I would like to thank everyone in TARA for the calls,
cards, donations, and flowers sent on Normans passing.
The Association meant a lot to him and our family
sincerely appreciates all that was done in his honor.
Thank you,
Linda Pitman
Has your company or any
employees received any kind of
special civic commendation or
award, have you made any changes
to your business or do you have
news or announcements etc.
- let us know!
Email ([email protected])
Fax (713-461-1515) or Phone (800-710-8272)
July/August 2011
15
ASSOCIATION NEWS
How Understanding Repair Shops Can Sell More
Parts
By Shawn Collins
If you haven’t noticed yet, things
have changed in both the recycled
parts industry and the collision repair
industry. If you’ve been paying close
attention, you know that the collision
repair industry has radically changed in
just the past five years. The new focus on cycle time, lean manufacturing
methods, and standard operating procedures has vastly increased the efficiency of many shops. If you intend to
maximize the number of parts you are
selling, you need to cater to the needs
of the collision shops in your market
with equal efficiency.
It would also be wise to focus on the large multiple
shop organizations (MSOs) and the shops that have
direct repair agreements with the insurance companies. These shops, commonly referred to as Class A
shops, will typically be highly professional, well-organized shops that produce a large volume of work in an
efficient, streamlined manner. The challenge for recyclers who wish to do business with these shops will be
matching their degree of professionalism and providing
top quality services in an extremely efficient manner.
This may not be for everybody. There are many recyclers who may just be content to operate the same
way they have for decades, and that’s their personal
business decision, but they will miss an opportunity to
greatly improve their sales.
Some yards simply may not have the infrastructure
or personnel to provide these extraordinary services or
be suited to provide them fast enough. Unfortunately, because recyclers trade inventory with each other,
when a part is sourced from a yard that isn’t able to
accommodate the needs of a Class A
shop, it can make every yard involved
in the transaction look incompetent.
Know this, whether the insurance companies actually admit it or
not, they frequently have some control over which vendors are used. This
comes down to survival of the fittest.
If a yard can’t provide quality parts
quickly and manage returns and repair credits responsibly, the insurance
companies will weed them out of their
preferred vendor list. Many insurance
companies are becoming increasingly
aware that the lowest price isn’t always the driving factor when sourcing parts. They have come to realize that
part quality, speed of delivery, and order accuracy are
as important as price when cycle time and customer
satisfaction are influencing insurance policy retention.
If a recycler wants to satisfy this type of customer, they
need to think like a collision repair shop.
Trained for Efficiency
A motivating factor in the improved efficiency of
the collision shops is increased training. I-CAR (the
Inter-Industry Conference on Auto Collision Repair)
is the recognized training organization of the collision
repair industry whose vision is that “every person in the
collision industry, present and future, has the necessary
knowledge and skills relevant to their position to perform a complete and safe repair.” They have recently
launched two training classes that are intended to improve the performance of the shops through systemic
organization and uniform processes.
The “Overview of Cycle Time Improvements for
16
July/August 2011
ASSOCIATION NEWS
the Collision repair Process” (CYC01) class emphasizes
the importance of detailed standard operating procedures and demonstrates the benefits of the lean manufacturing processes similar to those used by Toyota to
manufacture cars and trucks. The other class is “Recycled Parts for Collision Repair” (RCY01) that was
designed to close the communication gap between the
recyclers and the shops. This class focuses on communication strategies (understanding your customer) and
provides the collision industry with an inside look at
how a best-in-class recycler operates. This class is being presented at shops and recycling yards nationwide.
I’ve had the opportunity to present this class at several
yards and offered a condensed version of the class at
the 2010 ARA Convention in Austin, Texas. As a result
of this training and an increasingly enlightened collision
repair industry, the shops have a better understanding
of the recycling industry, resulting in higher expectations for their own operations as well as the operations
for their business partners, which include the recyclers.
Insurance Quotas a Plus ... and a
Negative
Recyclers must understand that collision shops are
now under intense scrutiny by the insurance companies who track the key performance indicators that
compare a shop’s performance to others in the industry. The term “key performance indicators” (KPI) refers to items such as average estimate cost (severity),
cycle time or key-to-key (when the customer’s keys are
collected until they are handed back), and alternative
parts usage (APU). In order for a shop to remain in
good standing with the insurance company and consequently remain on their direct repair program, the
shop’s KPI must meet or exceed industry norms.
The APU indicator is a benefit for the recycler because the shops are strongly encouraged to use a certain percentage of recycled parts to satisfy their insurance partner. A good shop manager can tell you, off
the top of his head, what his APU percentage was for
July/August 2011
17
ASSOCIATION NEWS
the previous month or even year-to-date (13.3% recycled parts use is the current national average). If they
neglect these performance measurements, they may
be dropped from the direct repair program at renewal
time, which could mean empty stalls and idle technicians in their shop. This creates a polarizing dynamic.
The recyclers may benefit from the insurance companies requirement that the shop must use recycled parts,
but simultaneously, the shops feel like they are being
forced to use alternative parts where they may have
preferred (or profited from) the use of OEM parts. This
could make your customer unhappy before he even
orders the parts from you, which will make it critically
important for the recycler to provide high-quality parts
free of burdensome drama. If they are coerced into using recycled parts and the process goes smoothly, all is
forgiven. But, if the transaction turns into a nightmare
because of poor-quality parts or slow service, things
can get ugly fast. It’s very important to remember that
your customer might be calling you for parts because
they have to, not because they want to, and a wise
recycler will be sensitive to this. In other words, put
yourself in your customers’ place.
Make it Fast, or Else
Cycle time is a term that until recently, no one ever
heard about or paid any attention to. This is another
key performance indicator the insurance companies
and collision shops watch intensely. Within some of the
multi-location shop organizations there is fierce competition between its managers as to whose shop has
the best cycle time. More importantly, the insurance
companies know that this is one of the most important factors for customer satisfaction and in turn, policy
renewal. They know that if a repair takes longer than
two weeks to complete, the actuarial numbers show
that the odds for retaining that customer in the future
decrease.
In the past, shops thought about receiving recycled parts in terms of days, now they think in terms
ASSOCIATE MEMBERS
American Cat Con, Inc.
Car-Part.com
Phone: (512) 295-4659
Phone: (859) 344-1925
American Cat Con, Inc.
Donate A Car 2 Charity
Phone: (713) 295-4659
Auction Systems of Amarillo
Neely, Craig & Walton, LLP
Phone: (806) 376-6301
Proler Crushing
Phone: (877) 505-5775
Phone: (713) 226-8000
Eagle Auction Pool
Rio Battery Company
Phone: (210) 225-4746
Phone: (806) 622-1322
Phone: (409) 866-0700
Auto Data Direct, Inc.
Eco Serve Environmental
Phone: (822) 422-2425
Phone: (251) 767-1258
Bishop International
Hollander, A Solera Company
Texas Port Recycling
Phone: 800-825-0644 Ext. 2449
Phone: (713) 921-5549
Brock Supply Co.
James Environmental Management, Inc.
Total Resource Auction
Phone: (512) 244-3631
713-640-8351
Lamb Fuels, Inc.
Waymer & Associates
Phone: (512) 281-6867
Phone: (214) 426-6449
Phone: (800) 528-4400
Counts Business Consulting, LLC
Phone: (512) 653-6915
Phone: (619) 421-0805
SW Engines
Phone: (830) 620-5152
LKQ CORPORATION
Government Affiars
Phone: 954-492-9092
BE SURE TO CONSIDER OUR ASSOCIATE MEMBERS FIRST FOR YOUR BUSINESS NEEDS
VISIT OUR WEBSITE FOR FULL CONTACT INFORMATION
www.texasara.com
July/August 2011
18
ASSOCIATION NEWS
of hours. Insurance companies now track the hours it
takes to begin the repairs, how quickly the estimate is
uploaded, how many hours per day are actually spent
working on that vehicle, and how many hours it takes
for the shop to send in a supplement to the estimate
for additional parts or labor. A recycler can fall out of
favor quickly by delaying a repair because of poor or
incorrect parts or delayed deliveries.
The insurance companies use this information to
place these shops into a tier, which will determine the
volume of work they receive. This magnifies the importance of retaining skilled and thorough sales people
and maintaining organized, efficient procedures during
your inventory, dismantling, and
delivery stages. This may also create the need for services that were
never needed in the past, such as
offering the shops the ability to
track deliveries online. This is not
your father’s salvage yard!
Stay in the Game
Efforts to satisfy our target customer should begin in the inventory department with meticulous inspection processes and accurate damage descriptions.
It may be wise to hire inventory specialists who have
past collision shop experience or at least send them out
to an actual shop to talk with the estimators and technicians to learn first-hand what their expectations are.
The I-CAR RCY01 class instructs the shops how to
decipher the damage codes and how those codes can
be used to make an informed decision when sourcing
parts through an online search engine. Shops that are
under unyielding time constraints must know the true
condition of the parts they order, and you can expect
the attentive shops to know if they are being misled
with inaccurate damage descriptions. If they are told
upfront that the part needs some work, they can plan
ahead and structure the repair plan accordingly. But, if
they are surprised with a damaged part, it can make
you the villain and everything that goes wrong with
that repair from that point forward, may be blamed
on you.
As we all know, you can send out 100 perfect parts
in a row but you are only as good as your last delivery.
The increased pressure on the shops to perform at a
high level also makes a detail-conscious, quality control department both a necessity and an opportunity
to go above and beyond for your customer. A properly
trained quality control inspector should not only send
out cleaned parts, he must also prevent parts that can
cause returns or complaints from ever going onto a
delivery truck.
The I-CAR recycled parts class explains to the
shops that recyclers must be inspecting parts to determine if they are an aftermarket part, whether it has
been repainted, or if it has more
than very minor corrosion. Most
Class A shops will never accept delivery of parts in this condition, so
it’s a waste of everybody’s time if
you send them out. Again, this emphasizes the need to communicate
with your customers and know exactly what their expectations are.
It may be necessary for the quality control inspector to review the
returned parts slips periodically to
identify any patterns for returned parts from your larger customers.
You may notice, for example, that a customer returns all parts with more than 2 units of damage or any
parts that have been repainted. This information can
be used to create a customer profile that will keep you
from sending out parts that are certain to come right
back, eliminating the wasted expense and avoiding the
irritated customer.
To fully appreciate the environment in which the
collision shops operate, you need to know that their
insurance partners are relentlessly expecting them to
improve their efficiency even as they are required to
take on more responsibilities of the repair process. In
many cases the direct repair shops are required to perform a complete tear down and write one estimate to
eliminate the possibility of finding additional parts or
labor throughout the remaining repair. They may even
be penalized or demoted a tier level for supplementing
July/August 2011
19
ASSOCIATION NEWS
an estimate beyond the original.
They are required to rapidly complete the estimates, source the parts from multiple vendors, send
documentation to the insurance companies, and periodically communicate with the customer. The increasingly complicated construction of the vehicles also has
them spending valuable time scrambling to find the
correct repair procedures from the carmakers. Many
man-hours are now spent on this critical task, which
was unheard of in the recent past. Depending on the
insurance company, shops may also be responsible for
evaluating and processing vehicles determined to be a
total loss, which consumes valuable man hours.
The better you understand your customer the easier it will be to please them and sell more parts. You will
be well served to be sensitive to the time constraints of
the estimators and parts managers and do everything
possible to make their jobs easier or at the very least,
not more difficult. Shops, like any other business, are
operating as lean as they can, which inevitably causes
them to follow the path of least resistance. Use your
knowledge of how the shops think or get out there and
open a line of communication with them and pave a
smooth path of least resistance that leads them to your
business.
Shawn Collins is currently a Collision Industry Specialist
for AAA Auto Salvage in Rosemount, Minnesota. He worked
26 years as an ASE Master and I-CAR Platinum Collision
Technician. He has been an I-CAR instructor for 17 years,
is qualified to instruct more than 40 programs, and received
the I-CAR instructor of the year award in 2009. He has
been an I-CAR pilot class instructor and a consultant for new
class development. He has been a consultant/coach for VeriFacts Automotive Inc. for 4 years. He has served on advisory
committees for AASP/MN and local Technical Colleges, is a
consultant and spokesperson for ALLDATA Collision, and is
a frequent speaker at industry events.
Reprinted with permission from ARA
2011 Texas Auto Recyclers
Expo & Tradeshow
(Sponsored by Texas Automotive Recyclers Association)
Sept 29 - Oct 1, 2011
The St. Anthony
Wyndam Historical Hotel
300 East Travis St. • San Antonio, TX 78205
210-227-4392
Conference Registration Form
Name:_______________________________________________________________________________
Company:____________________________________________________________________________
Address:______________________________________________________________________________
City: __________________________County:_________________ State:__________ ZIP Code:________
Telephone: ________________________________ E-Mail:_____________________________________
Sept 30 - Casino Night/Auction/Banquet
7:30 to 11:00
Dine & Gamble Win Great Prizes
Includes Food-Bar-Casino
Expo & Tradeshow Fees
TARA Members $150.00
Non-Members $200.00
Includes Trade Show Friday & Saturday
Thursday Rexeption-Lunch Friday & Saturday
Friday Casino Night, Dinner & Auction
Attendance at Saturday Tradeshow Only - $25.00
Pay at Door
A room block has been reserved at The St. Anthony
Call 21-227-4392 or got to www.wyndham.com/groupevents2011/satst_tara/main.wnt
Room Rates: Sept 29 - Oct 1 - $109.00 per night (Discount rate goot until Aug. 30)
(Mention TX Auto Recycler Expo & Trade Show)
No. Registration for Conference______________
Card Type___________ No.___________________________ Exp__________ Verification Code_______
Signature:_________________________________________
Return to:
TARA
c/o Cheryll Lambright
PO Box 842084
Houston,TX 77084-2084
TEL: 800-710-8272 • FAX:800-663-9036
[email protected]
www.texasara.com
July/August 2011
21
INDUSTRY NEWS
National Motor Vehicle Title Information System
Provides Crucial Support in
Combating Vehicle-Related Crime
Scope of the Problem
Automobile fraud and theft negatively impact public safety and often result in tremendous financial loss
to the public. Fraud involving vehicles is a profitable
business for criminals and heavily burdens consumers.
In 2009, nearly one million vehicles were stolen nationwide at an estimated value of $5.2 billion, according to the Uniform Crime Report, while consumers
and insurance companies lost nearly $8 billion per year
from auto theft, as reported by the National Insurance
Crime Bureau.
The Role of NMVTIS
The Anti-Car Theft Act of 1992 established
NMVTIS as a national information system enabling
states and others to access automobile titling information. The U.S. Department of Justice (DOJ) has had responsibility for the oversight and operation of NMVTIS
since 1996. As part of that role,
DOJ’s Bureau of Justice Assistance
(BJA) is responsible for enforcing
civil fines on junk and salvage yards,
towing operators, insurance carriers,
and others who fail to report on a
monthly basis, as required. Failure to
report to NMVTIS is punishable by a
civil penalty of $1,000 per violation;
therefore, a failure to report 100 junk
or salvage automobiles could result
in a civil fine of up to $100,000. All
fines collected under NMVTIS are
turned over to the U.S. Treasury.
Criminal investigations have
shown that those involved in do-
mestic auto theft enterprises often perpetrate violent
crimes, such as homicide, drug trafficking, human trafficking, and terrorism. To help combat vehicle-related
crime, the National Motor Vehicle Title Information
System (NMVTIS) was created to promote information sharing among state Division of Motor Vehicles
(DMVs) as well as federal, tribal, state and local law
enforcement personnel. Operational since 2009,
NMVTIS is the only national information system that
requires junk and salvage industry reporting. The system is designed to protect consumers from fraud and
unsafe vehicles and to prevent stolen vehicles from being resold. NMVTIS also assists law enforcement in deterring and preventing title fraud, Vehicle Identification
Number (VIN) cloning, and other crimes.
NMVTIS Enforcement Activities
BJA provides the field with information on NMVTIS
22
July/August 2011
INDUSTRY NEWS
reporting requirements, the methods for reporting, and
the penalties for non-reporting. BJA is coordinating its
efforts with the National Highway Traffic Safety Administration (NHTSA), the Federal Bureau of Investigation (FBI), and state and local law enforcement to
identify and investigate NMVTIS reporting violations.
Enforcement efforts include:
• Outreach – BJA undertook a major NMVTIS
education campaign with mass mailings for
the junk/salvage/recycler and insurance industries. In 2010, over 20,000 letters were sent to
NMVTIS reporting entities. This was followed
by a targeted mailing to auto insurance underwriters across the country. BJA will continue
these efforts, including targeted outreach to
the towing and used automobile industries,
and other sectors that process junk and salvage
vehicles.
Regardless of which industry a company may
operate, if that company is in the business of
owning or acquiring five or more junk or salvage vehicles per year for resale (in their entirety or for spare parts), rebuilding, restoration,
or crushing, it is required to report to NMVTIS.
• Site Visits – On-site inspections of junk/
salvage/recycler facilities have occurred in
Delaware, Maryland, New Jersey, New York,
Pennsylvania, and Virginia. In addition, BJA
continues to coordinate with NHTSA inspectors from across the country to facilitate enforcement of NMVTIS reporting in all 50
states.
• Office-based Monitoring – NMVTIS records
are regularly monitored to identify nonreporting entities. This includes reviewing auction and
insurance industry submissions to determine
which businesses have not submitted timely
reports. Once identified, nonreporting businesses are contacted by phone and a 30-day
nonreporting notice is mailed. If the required
NMVTIS entries are not made in a timely manner, civil penalties are pursued. To date, nonreporting notices have been sent to businesses
in 30 states and these efforts resulted in approximately 100,000 additional vehicles being
reported to NMVTIS.
• Nonreporting Referrals – A nonreporting referral process has been developed to enable
the general public to use the NMVTIS web site
to send confidential e-mails concerning nonreporting companies. Referrals are reviewed and,
if necessary, appropriate follow up enforcement actions taken. To date, BJA has over
100 active referrals in 23 states.
Any member of the public, who wishes to notify
DOJ of an entity that is not currently reporting, can email [email protected] and include
“Non-reporting Referral” in the subject line of the message. For answers
to general NMVTIS questions, please
visit the NMVTIS web site and refer
to the Frequently Asked Questions
section at www.nmvtis.gov/nmvtis_
faq.html.
The Department of Justice respectfully requests that if any individual or organization disseminates this
article to members and interested
parties, then the entire article should
be provided.
TARA
Fighting for the Rights of Automotive Recyclers
Since 1965
Date:___________________
PRIMARY Yard Name:________________________________________________________________________
Address:______________________________________________________________________________________________
City: ________________________________County:______________________ State:______________ ZIP Code:__________
Business Phone: (
)________________________________ FAX: (
)___________________________________
E-Mail: _____________________________________________Web site: __________________________________________
Company Owner/Manager: ____________________________________Title: _____________________________________
TDLR Used Auto Parts Recycler’s License No: _________________________________________ Expiration: ____________
TCEQ Storm Water Permit Number: ______________________________________________________________________
Specify Company Type:
r Sole Proprietorship
r Partnership/Type__________________________
r Corporation/Type_______________ r Other/Type____________________________
ADDITIONAL Yard Name:_____________________________________________________________________
Address: _____________________________________________________________________________________________
City: ________________________________County:______________________ State:______________ ZIP Code:__________
Business Phone: (
)________________________________ FAX: (
) __________________________________
E-Mail: _____________________________________________ Web site: __________________________________________
Company Owner/Manager: ____________________________________Title: _____________________________________
TDLR Used Auto Parts Recycler’s License No.: _________________________________________ Expiration: ____________
TCEQ Storm Water Permit Number: ________________________________________________________________
Please indicate category below:
r Direct Primary Member $300.00 per year
r Associate Member $300.00 per year
r Additional Yard(s) $100.00 per yard/per year Please attach information for all additional yards
Payment Information
r Check Enclosed (payable to TARA)
r Master Card
r Visa
r Automatic Monthly Credit Card Payment: $25.00 per month
r Discover
r American Express
Please complete automatic authorization form if paying by credit card
(Charges will continue on a monthly basis and membership will automatically renew on February 1 of each year, unless written notice of cancellation is received by January 1 of each year.)
Card # _____________________________________ Verification Code:______________Expiration Date:_______________
PRINT Name of Cardholder:____________________________________________________________________________
Signature of Cardholder:________________________________________________________________________________
I pledge that my company will do everything in its power to comply with all laws and regulations regarding the
automotive and dismantling industry. If there is a law or regulation that is unjust, I will work with TARA and within the
system to correct it. I will operate my business to make a profit. I will treat the public fairly in all dealings. I will work
diligently to improve the image of the automotive dismantling industry and support fellow recyclers and TARA efforts.
I understand and agree that this membership is not transferable, and any association sign, emblem or other insignia
issued to me is done so on a lease basis while a member is in good standing.
The undersigned hereby applies for membership in the Texas Automotive Recyclers Association and agrees to be bound by its
bylaws accordingly. By-Laws are available at www.texasara.com
Signature: ________________________________________________________________Date:_____________________
Title:____________________________________________________________________
MEMBERSHIP APPLICATION For Texas Automotive Recyclers Association
(PLEASE PRINT)
Return to:
TARA
c/o Cheryll Lambright
PO Box 842084
Houston,TX 77084-2084
TEL: 800-710-8272 • FAX:800-663-9036
July/August 2011
24
INDUSTRY NEWS
ARA to Meet with EPA to Discuss the Sale of
Catalytic Converters
On August 5, 1986, the Environmental Protection Agency (EPA) published a notice of proposed
enforcement policy on the sale and use of aftermarket catalytic converters, including recycled converters. The notice prohibits the resale or installation of
a recycled converter unless the converter has been
bench tested.
EPA considers it a violation of the policy to install a used converter from a salvage yard or sell
it for reuse unless it has been properly tested and
labeled. Similarly it is a violation to install an un-
ASA
ASL
tested used converter brought in by a customer,
even if the customer insists that the used converter
came off his vehicle.
The costs of bench testing the converters have
never really been an option for recyclers. ARA staff
plans to meet with EPA staff to see if any other
tests have been developed in the last 25 years that
are viable and allow recyclers to cost-effectively test
the converters and offer them for sale to customers.
Reprinted with permission from ARA
Amarillo
Lubbock
ASW
Texas Salvage Pools
Wichita Falls
ASP
Abilene
Providing quality services to both buyers and sellers since 1978.
Lubbock - ASL
Amarillo - ASP
Phone: 806-622-1322
Phone: 806-744-1922
Address: 4415 Idalou Rd
Lubbock, TX 79403
Website: www.texassalvageepools.com
Abilene - ASA
Phone: 325-675-0699
Address: 7700 US Hwy 277
Abilene, TX 79601
Website: www.texassalvageepools.com
Address: 11150 FM 1541
Amarillo, TX 79118
Website: www.texassalvageepools.com
Wichita Falls - ASW
Phone: 940-723-7416
Address: 3119 Windthorst Rd
Wichita Falls, TX 76310
Website: www.texassalvageepools.com
Live & Real Time Internet Auctions!
Acctions Held Every Monday and Thursday at 10am
See Website for Complete List or Call Any Location For More Information
July/August 2011
25
INDUSTRY NEWS
Capitol Connection - Right to Repair
By Elizabeth Vermette
Representative Edolphus ‘Ed’ Towns (D-NY) recently
re-introduced Right to Repair legislation. The Right to Repair Act:
• Requires vehicle manufacturers to provide the
same service information and tools capabilities to
independent shops that they offer to their franchised dealer network to repair and maintain late
model computer controlled vehicle systems,
• Restores the right of consumers to have their vehicle serviced and maintained at the repair facility
of their choice; and,
• Authorizes the Federal Trade Commission to enforce requirements in order to protect consumers
and to promote competition in auto maintenance
and repair.
By allowing access to this information and giving motor vehicle owners the right to choose how and where their
vehicles are repaired, small and independent businesses
will be better able to compete in today’s marketplace. Motor vehicle owners will be able to exercise their right to
have their vehicles repaired by someone they choose. The
adoption of this bill will allow independent repair facilities
to compete in a level playing field and foster healthy, fair
competition. This legislation gives consumers in the United
States alternatives to repair their vehicles and guarantees
access to cost effective recycled auto parts. ARA supports
the legislation and is currently working to secure House cosponsors for the bill.
Reprinted with permission from ARA
How To Perform Visual Wet Weather
Observations (VWWO)
by Matt Knight
The Visual Wet Weather Observation is the simplest,
yet most commonly overlooked aspect to compliance
with most states’ general storm water permit. Aside
from the unpleasant fact of having to go out into the
rain to do it, it is a very simple and quick procedure,
especially if you are a James Environmental customer.
You can document the observations in any way that
you like, in a notebook with a pencil, on the computer,
or on the convenient forms located in your JEM Storm
Water Plan, but however you choose to document your
observations, the following criteria must be recorded.
1. Business Name
2. Location – City, State
3. Inspector Name
4. Time and Date of Observation
5. Inches of rain fallen
6. Time since last measurable rain
7. Observations
8. Potential Sources
9. Corrective Actions
Basically, all you have to do is scoop up a cup of
storm water discharge from your outfall in a clear
July/August 2011
26
INDUSTRY NEWS
container and describe what you see and smell. If
you notice that your discharge smells like gasoline,
or is excessively cloudy (Observation), you must
explain why you believe that it smells or appears
that way (Potential Sources), and what you intend
to do about it (Corrective Actions). This observation allows you to quickly identify problems associated with your storm water discharge and correct
the issues as soon as possible.
If you are required to collect storm water samples for analytical monitoring, there is no better
time to perform one of your VWWOs. If you are
regularly performing your VWWOs, you are much
more likely to remember to collect your analytical
samples. If you have any questions about how to
complete the VWWO, please watch the instructional video located on the resources tab of the James
Environmental Management website, or call our office for more information.
Reprinted with permission from James Environmental Management, Inc.
TARA RAFFLE
1ST PRIZE
300 WEATHERBY MARK V DELUXE w/walnut stock
and
SWAROVSKI 4x12x50 SCOPE
2ND PRIZE
BERETTA EXTREMA II SHOTGUN 12 GUAGE MAX 4 CAMO w/kickoff pad
3RD PRIZE
GLOCK GEN 3 MOD 22 or 23 .40 S&W
4TH PRIZE
SAVAGE 93R17 .17 HMR RIFLE MOSSY OAK CAMO W/SCOPE
UP TO FOUR CHANCES TO WIN!!!!!!!
$50 PER TICKET
Call 800-710-8272 or 713-688-8905 or email: [email protected]
NEED NOT BE PRSENT TO WIN
Drawing will be on Oct 1, 2011 at the Texas Auto Recyclers Expo & Tradeshow, San Antonio, TX
WINNER QUALIFICATIONS:
Must be 21 years of age or older, have Valid ID, qualify to own a firearm according to ATF regulations and be able
to personally complete ATF Registration paperwork at time of delivery at Black Gold Guns & Ammo, Houston,
Texas or shipped to a licensed FFL dealer of your choice. Shipping costs paid by TARA. All FFL paperwork applies.
DISCLAIMER:
NO Raffle host personnel are responsible for winner’s misuse or careless handling of prize item.
TARA0511
The Texas Automotive Recycling Report
c/o RJ McClellan, Inc.
445 Broadway Avenue #5
St. Paul Park, MN 55071
Change Service Requested
PRESORTED
STANDARD
U.S. POSTAGE
PAID
St. Paul, MN
Permit No. 7911