Entergy Storm Season Update
LPSC B&ESession
May 13, 2015
Dennis Dawsey
VP Customer Service - LA
• April 27th Storm
• Storm Preparedness
April 27, 2015
6 am
9 am
Timeli
ne
11:55
am
1
April 27, 2015 Extreme Weather Event Summary
“ Derecho”
April 27, 2015
6 am
2
9 am
Timeline
11:55 am
2
April 27, 2015 Extreme Weather Event Summary
WBRZ Baton Rouge, April 28, 2015: “Recent storm possibly in rare company”
A case could be made that the Monday Morning storm complex which tore across the
Gulf Coast was what's known as a derecho.
Somewhat uncommon, a derecho (pronounced deh-REY-cho)
is a long-lived, widespread wind storm associated with a
fast-moving line of thunderstorms. Although damage
produced by a derecho can appear similar to that of a
tornado, it is often observed in a straight path, hence the
term "straight-line" wind damage.
Picture of train that
was derailed from
atop the Huey P Long
bridge in Metairie, LA
by this storm. The
railcars fell through
Entergy’s distribution
system causing
extensive damages.
3
3
No Early Warning of this Weather Event – Only Slight to Moderate Risk
April 27-28 - Severe Thunderstorms - Southern Plains/ Lower
Mississippi Valley
Issued: Monday, April 27th 2015 3:08am CDT
StormWatch Threat Report
As of: Monday, April 27th 2015 7:43am CDT
Listing 2 threats affecting your configured locations.
Forecast Confidence:
Moderate to high
Changes From Previous Forecast:
Trimmed the western portion of the risk area.
Added a moderate risk across southern Louisiana.
Our Forecast:
A line of showers and thunderstorms is currently ongoing across the eastern
portions of Texas this morning in association with a potent upper-level
disturbance. Look for this activity to continue to spread eastward into the
Lower Mississippi Valley throughout the day with some redevelopment
possible back across east Texas this afternoon in the wake of this morning's
activity.
A moist and quite unstable environment combined with the disturbance and
daytime heating will support a risk for strong to severe thunderstorms with
strong damaging wind gusts, large hail, frequent cloud-to-ground lightning,
and isolated tornadoes being the primary threats. The latest guidance
indicates that the most favorable area for strong to severe storms this
afternoon and evening will be located across southern Louisiana where
moisture and instability is forecast to be maximized. Activity will likely
continue into the overnight hours, although a gradual decrease in
thunderstorm intensity is expected by late in the evening due to the loss of
daytime heating.
4
Main Impacts:
A localized and generally brief threat of power outages, property damage and
travel delays can be expected where the strongest thunderstorm activity
occurs.
April 27, 2015
6 am
9 am
Timeline
11:55 am
Event is approx 80-100+ miles wide
by approx 350+ miles long.
Fast moving –
covered that area in ~6 hours.
Many Weather Services did not
anticipate the intensity of this event.
Powerful Leading Edge of Storm
caused extreme damages
5
5
April 27, 2015
6 am
9 am
Timeline
11:55 am
FIVE TORNADOES CONFIRMED by NWS
NWS recorded Extreme Winds for Baton Rouge
at 70-80mph between 9:00-9:30am (next slide)
TORNADO 1: KENNER
ESTIMATED PEAK WIND: 90 MPH
TORNADO 2: PIERRE PART
ESTIMATED PEAK WIND: 100 MPH
TORNADO 3: NAPOLEONVILLE
ESTIMATED PEAK WIND: 85 MPH
TORNADO 4: THIBODAUX
ESTIMATED PEAK WIND: 90 MPH
TORNADO 5: BAYOU GAUCHE
ESTIMATED PEAK WIND: 75 MPH
6
6
NWS Cited Extreme Winds in Baton Rouge Area on April 27th
A National Weather Service Damage Assessment Team has surveyed
the storm damage in Baton Rouge, LA Metro Area. It has been
determined the damage was the result of strong straight line winds
that formed along the leading edge of a squall line. Damage estimates
were consistent with winds of 70-80 mph.
A broad area of wind damage was noted extending across Iberville,
West Baton Rouge, East Baton Rouge, Ascension, and Livingston
Parishes. Several power poles were either snapped or pushed over by
these strong winds.
http:/ / www.srh.noaa.gov/ lix/ ?n=27apr15batonrougewind
Peak Outage Summary with Restoration Resources by Day
PEAK
176,354
~50%
Restored
in ~12 hrs
~80%
Restored
~94%
Restored
99%
Restored
8
8
Damages and Restoration Resources Highlights
4/30/15 Damage Assessment Report 4PM – Louisiana
Damage
Assessment
St ar t Time
%
Assessed
EGSL West
4/ 27/ 15 @
11:00AM
100%
EGSL East
4/ 27/ 15 @
Noon
100%
ENOI
4/ 27/ 15 @
Noon
100%
ELL Sout h
4/ 27/ 15 @
2:30PM
100%
ELL Sout heast
4/ 27/ 15 @
Noon
100%
Operating
Company
LA TOTAL
100%
EGL-East
EGL-West
ELL-North
ELL-South
ELL-SouthEast
ENO-Metro
LA
Damage
Assessment
Durat ion
Poles
30 hours
Transformers
Spans of
wire
% of
Tot al
43
31
116
9%
58 hours
157
99
342
29%
24 hours
40
18
86
7%
49.5 hours
92
123
293
25%
58 hours
199
60
332
29%
Avg: 43.9 h
531
331
1169
100%
Damages Summary:
531 Poles broken or damaged
331 transformers damaged
1,169 spans of wire down
(@ 300’ each, or 66.4 miles)
19 Substations & 82 Transmission
Line Segments affected
Total Crews Assigned
4/ 30/ 2015 6:14
Region
Est . Time for
100%
Damage
Assessment
Compl ete 4/ 28/ 15 @
5pm
Compl ete 4/ 29/ 15 @
10pm
Compl ete –
4/ 28/ 15@
Noon
Compl ete 4/ 29/ 15 @
4PM
Compl ete 4/ 29/ 15 @
10PM
Compl ete 4/ 29/ 15 @
10pm
Dist Trans Dist Trans
Sub
Total
%
Line
Vegetation Scouts Safety Total Support Resources Resources
382
16
165
0
83
5
651
265
916
40%
40
15
25
0
5
0
85
27
112
5%
0
2
110
0
0
0
112
17
129
6%
286
0
50
0
58
3
397
125
522
23%
226
6
61
0
44
3
340
142
482
21%
50
0
7
0
14
1
72
32
104
5%
984
39
418
0
204
12 1,657
608
2,265
100%
Resources:
•
Entergy marshalled ~2,300 restoration resources to work as safely and quickly
as possible to restore power during this extreme weather event.
•
Restoration workers came from 25 different companies and 11 different states.
9
•
We procured all of the resources that we could, yet had to remain cautious not to flood the system with too9
many resources in tight zones in order to maintain a safe work environment.
Challenges and Outreach - April 27, 2015 Extreme Weather Event and Response Summary
Challenges:
• Widespread damage occurred across South Louisiana from Lake Charles to New
Orleans. The most severe damages occurred in the Baton Rouge area ,
Assumption and Northern Lafourche parishes and in Jefferson parish.
• Unlike a Hurricane there was no advanced warning to identify and secure
resources prior to the storm.
• Accessibility issues became a critical factor for restoration, requiring an
increased need for specialized equipment. Mostly due to waterways and rear
lot construction.
Damages in the bayou areas of
Assumption, Lafourche and St James
Parishes were difficult to access…..
Required special equipment like
swamp buggies and airboats
10
10
Challenges of Restoration in Rear Servitudes
•
In urban areas, rear lot construction is difficult to restore, due to the
limited access to facilities with line trucks.
o
o
Key examples include Baton Rouge, Metairie, Algiers and others.
Specialized equipment or climbing is needed
• Urban Baton Rouge areas have high tree density of
mature trees with large canopy. These factors and
the age of the neighborhoods cause more intensive
damages, which complicates and slows storm
restoration efforts. This is especially true where
rear lot overhead construction is involved.
• Baton Rouge has approximately 25% of its
distribution infrastructure in rear lot servitude
•
We have adequate special equipment for day to day needs, yet have to
request contractors and mutual assistance teams to bring in additional
specialized equipment to meet the excessive demands of storm damage.
o For example, in Baton Rouge we had companies bring in extra rear lot
specialized units, for a total of 13.
Damages in East
Baton Rouge Parish,
New Orleans and
Hammond areas
were heavy due to
tree canopy. These
required rear lot
equipment and
physically climbing.
Proactive Communications
April 27, 2015 Extreme Weather Event and Response Summary
• Provided Customers with Proactive Outage Restoration
Updates During the Event.
• Online Alert Messages were published on View Outage page
of the Entergy Storm Center. In addition to restoration
information general safety and generator safety messages
were posted.
• 168,151 Proactive calls and 149,008 texts were made to
customers experiencing an outage, giving restoration update
information.
• Published daily press releases on the restoration effort.
• Radio ads on safety and on where to get restoration status
updates ran almost hourly in the affected areas.
• Posted information on Social Media on where to get
restoration information.
• Provided updates to local elected officials and key account
customers on the status of the restoration.
12
Storm Event Call Handling
13
•
Entergy received 81,048 calls from Louisiana customers between April 27thMay 1st .
•
Outage calls during that period totaled 44,903
•
85% of the outages calls were answered in 30 seconds or less by a Contact
Center Agent
•
The average time to answer outage calls was 32 seconds
•
Entergy Contact Centers had an average of 242 agents available answering
calls April 27th - May 1st . And have expanded contracted call center
operations during the restoration event.
•
Entergy recently expanded call center operations, with increased staffing
levels by 9% from last year.
13
APPENDIX
12:15pm
4/ 27/ 2105
14
Pictures
15
15
Pictures
16
16
April 27, 2015 Extreme Weather TimeLine Summary
By 2:00 AM
Power Restored to approx
90,000 Customers
~50% restored in 12 hrs
~7:00 AM
Severe Weather Effects
Reach LA
11:00 PM
Power Restored to approx
142,000 Customers
80% restored
2:30PM
Entergy LA Customer
Outages Peak @
176,354
~7:00 PM
Gov Jindal issues State of
Emergency Declaration
April 27
April 28
12:00 noon
Entergy System Incident
Command Call
Add’l Workers Requested
~11:00 AM
Entergy LA holds State
Call for Storm Response
~7:00 AM
Entergy LA begins
marshalling all LA
Resources into Storm
Response
9
17
11:00 PM
Damage Assessment
~90% Complete
Power Restored to
the last 200
customers in
Labadieville area
April 30
May 1
May 2
2,220 Retoration Workers
assigned
2,316 Retoration Workers
assigned
2:00 PM
Entergy LA State
Command Center
is Activcated
----1,900 Restoration
Workers in place
and assigned
10:00 PM
Power Restored to all but
~275 Customers
100%
10:00 PM
Damage Assessment
100% Complete
April 29
2,330 Retoration Workers
assigned
7:00 PM
Power Restored to approx
159,000 Customers
90% restored
2,029 Retoration Workers
assigned
1,552 Retoration Workers
assigned
17
Was This Storm a “ Derecho” ?
WBRZ Baton Rouge, April 28, 2015: “Recent storm possibly in rare company”
A case could be made that the Monday Morning storm complex which tore across the
Gulf Coast was what's known as a derecho.
1. Produce a swath of wind damage exceeding 240 miles
2. Include wind gusts of 58mph along most of its length
3. Include well separated wind gusts of 75mph or higher
18
18
Derecho Facts from NOAA Storm Prediction Center
• Derecho damage to overhead electric lines sometimes results in massive, longlasting power outages.
• Hundreds of thousands of people may be affected; in the worst events, power
may not be restored for many days.
• It is the complex and dense concentration of overhead distribution feeders in
urban areas --- and their frequent proximity to large trees --- that make cities
especially vulnerable to electrical outages following wind storms.
• The density and mileage of overhead electric distribution lines in urban areas far
exceeds that of any rural or exurban area.
• Pole lines often carry multiple circuits and voltages, as well as lines for street
lighting and customer service connections that further add to the vulnerability.
• Because of this, and because urban electrical feeders typically serve smaller
territories relative to their rural counterparts, significantly greater manpower is
necessary to restore service after major storms.
• Derecho damage may be widespread. As a result, repairs often require greater
effort, with additional delays related to shortages in supplies.
19
19
Historical Derecho Events from NOAA Storm Prediction Center
June 2012 North American Derecho
• Minimal warning. Weather services indicated moderate risk.
• 22 deaths – mostly due to fallen trees
• Widespread power outages
State
OH
WV
NJ
PN
VA
DC
Power Outages
1 million
677,000
206,000
32,500
1 million
68,000
Damage was widespread and extensive along the entire path of
the derecho, especially in northern Indiana and the Fort Wayne
metro area, central and western Ohio, northeastern Kentucky,
southwestern Pennsylvania, West Virginia, northern, central, and
southwestern Virginia,[17] Maryland, Washington, D.C., Delaware
and southern New Jersey. In all the mentioned areas, many trees
uprooted or snapped, roofs became damaged, tents deployed to
sell fireworks leading up to the 4th of July Holiday collapsed, and
power outages were extensive, with over 4.2 million customers
losing power as a result.[18] [19] An Appalachian Power
representative described the power outage as the worst the
company had ever seen.[17] In total, 22 people were killed across
seven states and the District of Columbia.[20] At least six and
possibly seven of those deaths were in Virginia, all of them due to
fallen trees
20
20
Historical Derecho Events from NOAA Storm Prediction Center
JULY 22, 2003 DERECHO
"The Mid-South / Memphis Derecho of 2003“
• 80-102 mph gusts
• 2 deaths and 11 injuries – mostly due to fallen trees
• ~750,000 power outages across 5 states. Significant in Memphis, TN.
During the early morning of Tuesday, July 22, 2003, a derecho formed over north central
Arkansas and moved rapidly east-southeast, reaching northern Alabama by mid-morning
(Figure 1). Although the storm weakened over northern Alabama, it re-intensfied over
northwest Georgia and moved across northern and central Georgia into South Carolina
before ending by late afternoon. Many thousands of trees were damaged or blown down.
Two people were killed and 11 others were injured, mostly due to trees falling on homes
or vehicles.
Between 6 and 7 a.m. CDT Tuesday, the derecho passed through the Memphis,
Tennessee metropolitan area ("M" in Figure 1), producing some of the most intense
winds during its existence. Numerous homes and buildings were damaged, and at least
20 were destroyed. Power outages in the Memphis metropolitan area were extensive.
About 750,000 people (over 60 percent of the population) lost power, and three-quarters
of the regions's traffic signals ceased operation, causing chaotic traffic flow. Also, the
Memphis airport, an important hub for travelers and freight, had to be closed. It would
take two weeks for the entire metropolitan area to have power restored (Figure 2).
Figures 3-10 (below) were courteously provided by The Commercial Appeal (a Memphis
newspaper) and Scott McNeil. Given the amount of damage and extensive loss of
electricity, Shelby County, Tennessee (the county in which Memphis is located) was
declared a Federal Disaster Area.
21
Other Historical Derecho Events from NOAA Storm Prediction Center
• Other Recent Derecho Events
– June 30, 2014 Impacted 6 Midwest States,
approximately 4 million without power
– June 29 2012, Impacted 18 states across Midwest
and mid Atlantic regions more than 1 million,
without power.
– July 11, 2011 Impacted 14 States, more than 1
million without power, 860,000 Con Ed customer‘s
alone.
22
22
Operation: Storm Ready
Prepare for the worst,
hope for the best
23
Prepare for the worst, hope for the best.
• We think about how to restore power long
before a storm threatens.
• We follow a very detailed, rehearsed plan that
has worked well for us during storm recovery
and helps keep everyone safe.
24
Prepare for the worst, hope for the best.
Pre-Landfall Estimated Restoration Time
Target = 90% of Customers Restored
•
•
•
•
•
Category 1 – 7 days
Category 2 – 10 days
Category 3 – 2 weeks
Category 4 – 3 weeks
Category 5 – beyond 3 weeks
25
Prepare for the worst, hope for the best.
26
Prepare for the worst, hope for the best.
• When a storm hits, the affected
area can’t always accommodate
an influx of thousands of
restoration workers.
• Hotels, restaurants and fuel for
vehicles may not be available.
• Local infrastructure may not be
intact.
• To support a large number of
workers we set up base camps,
known as staging sites.
27
Prepare for the worst, hope for the best.
• Customers:
– Having a plan beforehand is key.
– Customers should have personal
plans for themselves and their
families before a storm threatens.
28
Prepare for the worst, hope for the best.
• Stay Informed with Entergy
app for smartphones:
– Outage information – View
Outages.
– Used for everything Entergy.
– Offers something for anyone
who likes to stay on top of
issues.
29
Prepare for the worst, hope for the best.
• Entergystormcenter.com is a onestop shop for storm safety,
preparation and restoration
information.
• Gives you updates and information
about outages in your area.
• Compatible with all mobile devices
and tablets.
• Information delivered by phone or
text.
30
Prepare for the worst, hope for the best.
• With View Outages you
can click on the map to
find the status of
restoration in your area.
• Designed to deliver
information:
– Alert boxes that provide
restoration information for
counties/ parishes and
specific neighborhoods.
– Push Pin feature to check
specific street addresses.
31
Prepare for the worst, hope for the best.
Entergy is on social media.
• Follow us on Twitter.
• Find us on Facebook.
• Entergy’s YouTube channels.
• Entergy's Flickr Photostreams.
32
Prepare for the worst, hope for the best.
Daily updates for local government officials:
• Via email/ phone provided by Regulatory Affairs.
• Daily press briefings provided by
President/ Customer Service.
• Will embed with EOC’s during major storm events.
• Will follow up for Lessons Learned after 100 percent
restoration for post-storm feedback.
33
Prepare for the worst, hope for the best.
Daily press briefings:
• Status of damage assessments/amount of damage.
• Outage information by neighborhood/ ZIP code.
• Status of critical facilities.
• Number of restoration workers on hand.
• Areas we are working in each day.
• Percent restored by area.
• Restoration projections.
34
Prepare for the worst, hope for the best.
• After the storm, stay safe
and STAY AWAY.
• The most dangerous
part of a storm is often
just after it has passed.
• Do not become careless
after a storm and let
your “safety guard”
down.
• Call 1-800-9OUTAGEto
report the downed line.
35
Prepare for the worst, hope for the best.
• Entergy Storm Center
at entergy.com.
• Download the 27page booklet.
• Prepare for
hurricanes, ice
storms, tornadoes
and other types of
storms.
• Safety information.
36
Questions?