ADAM ALALOUF 215.327.1771 1512 South Broad Street, Philadelphia, PA 19146 http://www.linkedin.com/in/alalouf [email protected] PROFILE Sales Management, Merchandising, and Information Systems Integration Innovative and customer-focused manager with broad experience in retail operations, creative merchandising, and information systems for luxury consumer products. Respected team builder who drives quality performance and implements new strategies to achieve sustained results for competitive advantage. Possesses strong analytical skills anchored in cutting-edge technologies, cultural competence with international clientele, and interpersonal skills that promote trust and accountability, including: Luxury Retail Management B2B Sales Customer Resource Mgmt. Event Planning & Trade Shows Information Systems (MIS) Enterprise Resource Planning Inventory & Point of Sale (POS) Database Management Teaching & Training Performance Management Social Media Web-Application Development EXPERIENCE Instructor, Interpreter and Translator LINGUAL INSTITUTE OF PHILADELPHIA – Philadelphia, PA 8/2011—Present A principal provider of language services in the Philadelphia region providing top-quality services for law firms, government agencies, major corporations and private individuals for over twenty years. Designed and taught accelerated language course for the U.S. Department of Defense to prepare students for proficiency exams. Provided interpretation and translation services for clients during courtroom hearings and depositions.  Achieved client language proficiency in Defense Language Proficiency Test within 10 weeks. Assistant General Manager HOLT’S CIGAR HOLDINGS, INC. – Philadelphia, PA 3/2004—12/2012 A purveyor of the finest imported premium handmade cigars, smoking accessories, and fountain pens, providing the best selection and customer service in the industry since 1898. Upheld a key sales position in the flagship store, serving up to 600 customers daily and generating $5 million in annual sales. Managed information system change by collaborating on ERP projects, designing POS interfaces, and supervising digitalization of inventory procedures. Installed creative merchandising displays to drive cross- and up-selling programs.  Managed front-line retail operations and spearheaded high-profile sales events grossing up to $180,000 per day and averaging 25% increase per year.  Transitioned store from mechanical to digital POS and ERP systems, reducing transaction error and inventory variances by 95%.  Cultivated a niche business for high-end writing instruments. Trained a team of 10 sales associates and quadrupled this portion of business within one year.  Managed creative visual displays for store events and shop-in-shops for brands such as Montblanc, S. T. DuPont, and Cross, improving brand placement and generating repeat orders and higher sale averages. Annual International Trade Show Delegate ASHTON DISTRIBUTORS – Philadelphia, PA Summers 2005—2012 An international provider of premier imported handmade cigars, imported European smoking pipes and humidors, and imported luxury lifestyle accessories. Managed B2B sales, product demonstrations, and creative visual displays. Hosted customer appreciation events with average budgets of $75,000 per event.  Supported a team of 12 sales reps on a trade show floor that handles over 1,000 visitors daily and books over $1 million in daily sales.  Managed product training, merchandising, and sales of handcrafted pipes, humidors, and leather goods. Technical Research Assistant, Department of Management Information Systems TEMPLE UNIVERSITY FOX SCHOOL OF BUSINESS – Philadelphia, PA 4/2011—5/2012 Temple University’s Fox MIS Faculty was Ranked #1 in the world for research in 2010 and 2012. Coded research software for the MIS research project on politics and social media, “Web 2.0 and Politics: The 2008 U.S. Presidential Election and an e-Politics Research Agenda” by Wattal, Schuff, Madviwalla, and Williams, and gathered volunteers to participate in MRI-based research on neural decision making, “Neuro 2.0: How Advertising Works Today” by Dimoka, Pavlou, and Venkatraman.  Programmed software that fetched crude data from social media sources and produced XML reports. EDUCATION TEMPLE UNIVERSITY FOX SCHOOL OF BUSINESS Bachelor of Business Administration, Major in Management Information Systems  Cumulative GPA: 4.00, Summa Cum Laude  2012 MIS Student Achievement Award  Winner of the Fox MIS e-Portfolio Contest o Selected to win by WordPress founder Matt Mullenweg. o Conducted how-to seminars in professional development classes. Awarded 5/2012 LANGUAGE PROFICIENCY Native fluency in Hebrew and English Professional proficiency in Spanish Elementary knowledge of Arabic, Italian, and French TECHNICAL SKILLS ERP Systems: Development Tools: 215-327-1771 SAP ERP | Oracle | Microsoft Dynamics ERP, CRM | Great Plains | RMS WordPress | Dreamweaver | Visual Studio | HTML | XML | SQL | Visio | Project Adam Alalouf [email protected]