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East Wimmera Health Service
Position Description
Position Title:
General Manager Community Health
Classification:
Dependent on qualifications, skills and experience
Responsible To:
Director Clinical and Community Health
Salary and Conditions:
In accordance with relevant Award and certified agreement.
POSITION SUMMARY:
The General Manager Community Health will provide operational management for community health
services across East Wimmera Health Service [EWHS]. This position will:
 Actively contribute to the development and implementation of the EWHS strategic plan.
 Develop, implement and monitor the operational plan.
 Provide the operational management of all community health resources.
 Plan, develop and manage all community health promotion programs within EWHS.
 Actively participate in increasing the profile of EWHS with key stakeholders.
Key Responsibilities:
 Ensure EWHS delivers quality service that optimise the health of the EWHS communities.
 To continuously improve service delivery through effective and efficient management of EWHS
resources.
 Enhance the Health Service’s corporate capability, culture and image.
 Strengthen relationships with customers, consumers and stakeholders.
 Ensure relevant reports and statistics are completed accurately and on time.
 Pursue service delivery opportunities such as grants for enhancing program delivery.
KEY SELECTION CRITERIA
Essential knowledge, skills and aptitudes:
 Relevant qualification in a health related profession,
with at least 6 year post graduate experience and a
minimum of 2 years management and leadership
experience.
 Demonstrated experience in quality improvement
principles.
 Demonstrated experience in healthcare service
provision and management.
 Excellent
communication,
interpersonal
and
organisational skills.
 Excellent analysis, reporting and writing skills.
 Current Victorian Driver’s Licence.
 Excellent computer skills.
OTHER SELECTION CRITERIA
Desirable knowledge, skills and aptitudes:
 Relevant
postgraduate
or
tertiary
qualification or willingness to work
towards same.
 Understanding of the Burden of Disease
patterns and the wider reforms taking
place in primary health.
 Demonstrated understanding of the
challenges facing clients in rural areas.
 A working knowledge of community
health funding principles.
Key Result Area: Customer Service:
Communicate and liaise effectively with a wide range of stakeholders.
Major Action
Performance Indicator
Model best practice by prompt and appropriate  Compliments Concerns and Complaints
management of internal and external customers.
policy is reflected in customer relations.
 Code of conduct and related policies and
procedures are reflected is staff relations.
Facilitate and maintain effective communication with  Feedback indicates communication is
customers and staff.
appropriate and effective at all levels.
Actively seek customer feedback and act upon findings.
 Feedback is attained, relevant issues
identified, documented.
Identify and lead the implementation of enhanced  QI activities related to customer service
customer services.
are achieved and documented.
 Customer service is actively promoted on
campus.
Represent the Health Service at external meetings,  Attends and provides feedback as
forums, etc. and provide feedback as required.
required.
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Key Result Area: Service Delivery:
Ensure the provision of integrated and coordinated contemporary client focused services which meet the
overall Health Service strategic objectives and achieves best health outcomes for the EWHS
communities.
Major Action
Performance Indicator
Manage the delivery of all community health programs to  Program
outcomes
/
performance
ensure that the quality of services provided to clients is
indicators are monitored and met.
objectively monitored and continuously improved.
 Effective use of resources.
 Effective management tools in place.
Identify opportunities and recommend enhanced or new  Opportunities identified.
community health services.
 New services recommended.
Ensure client care, service and safety is maintained and  Risks are identified and appropriately
of a high standard.
managed.
 Incident
reports,
compliments
and
complaints and managed efficiently and
appropriately.
 Client care, service and safety is
maintained and of a high standard.
Ensure the assessment, planning, implementation and  Client care is individual and maximises
evaluation of individual care to maximise choice and
choice and quality of lifestyle.
quality of lifestyle for each client.
Ensure that service provision meets the differing cultural,  Services provided are appropriate to the
social, and spiritual needs of clients and contributes to
needs of clients, stakeholders and the
the health and wellbeing of the community.
community
 Client and stakeholder feedback
Promote and advocate for the rights of all clients.
 Appropriate client/resident/patient
advocacy is achieved.
Work collaboratively with other health professionals,  Feedback indicates communication is
community groups, agencies and service networks to
appropriate and effective.
ensure an integrated approach to service delivery.
 Service delivery is integrated and
seamless
Complete, in collaboration with Director Clinical and  Reports and submissions are prepared
Community Health, reports and submissions for grants in
and submitted in a timely manner.
accordance to timelines.
Key Result Area: Regulatory Compliance:
Ensure compliance with all relevant legislation, regulatory requirements, professional standards and
guidelines.
Major Action
Performance Indicator
Monitor community health staff compliance with annual  Staff compliance with mandatory education
mandatory educational requirements.
is achieved and documented.
General Manager Community Health to attend and  Demonstrates
knowledge
in
work
satisfactorily complete EWHS mandatory education:
performance.
 Attendance at mandatory training as per
the Mandatory Education and Training
policy and Education Schedule.
Comply with, and oversee staff compliance of the  Requirements of the relevant Code of
relevant professional code of ethics and conduct.
Ethics and Code of Conduct are met.
Oversee relevant community health documentation  Standard of documentation for clients and
systems and standard of documentation for clients and
staff is appropriate and in line with
staff.
relevant legislation.
 Documentation requirements are met by
staff.
Monitor workplace injuries.
 Workplace injuries are documented and
Implement and evaluate return-to-work programs in
investigated.
collaboration with Human Resource Manager (HR).
 Return-to
Work
programs
are
implemented and evaluated.
 Collaboration with HR Manager is
effective.
Ensure EWHS policy and procedures are promoted to  EWHS policies and procedures are
staff, are implemented and evaluated as appropriate.
adhered to and implemented effectively by
staff.
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Oversee campus compliance with relevant legislative
Acts, e.g. OH&S Act 2004, Food Act 1984.
Maintain infection control standards and infection control
activities.
In collaboration with HR Manager, promote and meet
workplace legislation and EWHS code of conduct
requirements.
 Compliance with relevant legislation is
achieved.
 Recommendations are acted upon.
 Infection
Control
standards
are
maintained.
 Employee Relations legislation and EWHS
code of conduct requirements are
maintained.
 Acts promptly and appropriately upon
breaches.
Key Result Area: Information Management:
Ensure systems and processes for the management of information are established.
Major Action
Performance Indicator
Implement procedures for systematic retention, retrieval,  Regulatory requirements are met.
transfer and disposal of client and other records, in  Procedures in place and evaluated.
accordance with regulatory requirements.
Ensure that Departmental Manuals and other like  Manuals are current, accurate and
documents are kept up-to-date, and staff have access to
accessible to staff.
IT for Health Service information and policies etc.
 Access to computers for staff.
Utilise information technology effectively to support role.
 Information technology is used efficiently
and effectively
Maintains confidentiality and privacy of clients and the  Demonstrates
knowledge
in
work
business of the Health Service.
performance
 Complaints investigated and appropriate
action undertaken.
Key Result Area: Improving Performance:
Ensure quality service is delivered to clients through Continuous Quality Improvement activities.
Major Action
Performance Indicator
Facilitate an environment where staff contribute to  CQI documents indicate involvement of
improving performance.
staff in CQI activities.
Maintain and promote Accreditation Standards and  Accreditation
Standards
and
other
other relevant Standards.
relevant
Standards
are
met
and
accreditation status is maintained.
Oversee the implementation and evaluation of quality  Continuous Quality Improvement forms
systems to ensure client care is of a highest standard.
are completed and presented at relevant
meetings.
 Reports submitted to Quality/ Risk
Manager.
Ensure the Incident Reporting system is promoted to all  Incident forms, near misses, hazard, etc.
staff. Ensure staff understand the relationship between
are promptly and fully reported by staff.
quality improvement, risk management and incident  Reported incident forms are actioned
forms and are active in completing them.
promptly by General Manager / Campus
Managers.
Contribute to the expansion of knowledge and ideas in  When opportunities arise, participate in
the rural health field.
appropriate forums.
Key Result Area: Business Administration and Risk Management:
Manage the community health budget, prepare written reports and ensure the efficient use of Health
Service resources.
Major Action
Performance Indicator
Participate in the development of the annual community  Community health budget is developed
health budget in consultation with the Director Finance
annually.
and Business Services and the EWHS Finance  Consultation is achieved and is effective.
Department.
Monitor and manage the budget to ensure consistency  Budget is consistent with forecasts.
with forecasts and identify variances for the efficient

Variances to forecasts are identified,
management of resources.
managed effectively and outcomes are
reported.
In consultation with the Finance Department, maintain  Financial records are maintained.
financial records, including timely returns to funding  Returns to funding bodies submitted on
bodies.
time.
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Develop budgets and/or costings for new initiatives for
the community health division as required.
Prepare written reports and submissions for grants
according to timeframes.
Develop, implement and evaluate management systems
to enhance administrative effectiveness.
Plan, coordinate and delegate work tasks effectively and
appropriately.
Utilise information technology effectively to support role.
Actively participate in risk management for the Health
Service. Ensure that risks for the primary care division
are reported to the Continuous Quality Improvement /
Risk Management Committee, and control strategies
identified are implemented expediently.
 New initiatives are fully costed.
 Reports and submissions are prepared in
a timely manner.
 Administration processes are effective.
 Coordination and delegation is effective
and in accordance with guidelines and
procedures.
 Information Technology use is effective
and efficient.
 Active
participation
in
the
Risk
Management program.
 Community health risks are identified and
reported to the Continuous Quality
Improvement
/Risk
Management
Committee for inclusion in the Risk
Register.
 Control strategies implemented and
monitored.
Key Result Area: Leadership and Team Development:
Lead, manage and develop a diverse team which is consistent with the strategic and business objectives,
and the policies and procedures of the Health Service.
Major Action
Performance Indicator
Lead and manage the community health staff.
 Feedback indicates leadership and
management of staff is effective and
appropriate.
 Coordination and delegation is effective
and in accordance
with policies,
procedures and guidelines.
Develop teamwork with Directors, General Manager  Team objectives are identified and
Clinical, Campus Managers and community health staff
established.
through leadership, role modeling and effective  All team members are aware of their roles
communication processes.
and responsibilities.
 Community
health
meetings
are
conducted regularly and are inclusive of
team members.
 Agendas for meetings are prepared in
advance and minutes are kept and
circulated to staff.
 Team members identify communication
processes to be open and effective.
and
 Annual written staff appraisals are
completed in a timely manner.
 Ongoing performance management issues
of staff are identified and managed.
 Informal coaching/mentoring is undertaken
as required.
Recruit, select, orientate and manage staff to meet
Health Service objectives and in accordance with EWHS
policy.
 Recruitment and selection processes are
effective and in accordance with EWHS
policy.
 All new staff are orientated effectively to
the organisation, campus and specific
role.
 Staffing resources are adequate to meet
the primary care program needs of the
Health Service.
 Performance management of staff is
appropriate and in accordance with
workplace legislation.
Undertake
the
performance
management of staff.
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Facilitate the professional development of staff, ensuring
it is in line with the Health Service requirements and
individual staff plans.
Support community health staff and other health
professionals to understand the role of health promotion,
and in particular, the integration of health promotion
within EWHS and its communities.
Maybe required to act up to Director Clinical and
Community Health position.
Key Result Area: Professional/Personal Development:
Commit to ongoing education and personal development.
Major Action
Participate in and contribute to staff meetings and Health
Service committees.
Identify own learning and development needs, actively
pursue and participate in relevant educational programs
and personal development activities.
Maintain current professional knowledge and skills
relevant to the position
 Professional development of staff is
encouraged and facilitated.
 Professional development is relevant to
the needs of the work roles and the Health
Service.
 Staff understanding of health promotion.
 Health promotion activities undertaken
within the Health Service and in the
communities.
 Manage Director Clinical and Community
Health role when required.
Performance Indicator
 Participation is active and effective.
 Contributions are constructive.
 Participation in learning and development
activities is self directed and relevant to
needs.
 Learning and development is applied to
management practices and evaluated.
 Participation in annual appraisal is active.
 Affiliation with relevant professional bodies
is maintained.
EMPLOYEE OBLIGATIONS:
The employee is required to maintain strict confidentiality with reference to all matters pertaining to
patients/residents within the Health Service and without. Failure to observe this requirement may be
regarded as misconduct warranting termination and incurring liability to penalty pursuant to Section 141 of
the Health Services Act 1988.
The employee is required to take all reasonable care to ensure personal safety of others who may be
affected by the acts or omissions of the employee in the workplace. (Occupational Health and Safety Act,
Clause 25). The employee is required to participate in all safety programs as required by the Health
Service.
All employees aged 16 years and over are required to consent to and gain a satisfactory Police Check
and complete a Commonwealth Statutory Declaration prior to employment to ensure compliance with the
Aged Care Act 1997.
East Wimmera Health Service Identification Badge must be worn at all times whilst on duty. This remains
the property of the organisation and must be returned to the Pay Officer on termination of employment.
The employee is required to participate in the Continuous Quality Improvement Program to encourage
excellence of care and cost containment within the Health Service.
The employee is required to participate in the Risk Management Program to ensure risks are identified
and managed within the Health Service.
The employee is required to adhere to EWHS Code of Conduct.
PERFORMANCE DEVELOPMENT AND REVIEW:
A Performance Development and Review will be completed after the first six months of service and then
as per the East Wimmera Health Service Performance Management Policy. The Performance
Development and Review is to be discussed with / conducted by the Director Clinical and Community
Health.
Employee’s Name:
Employee’s Signature:
Date:
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Manager’s Signature:
Position Title:
Date:
Issued: August 2010
Revised: January 2013
Revised: July 2014
Revised: May 2015
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