Course Catalogue - CUSOURCE Credit Union Knowledge Network
CUSOURCE® eLearning Course Catalogue Updated: May 2015 CUSOURCE Credit Union Knowledge Network 151 Yonge Street, Suite 1000 | Toronto, ON M5C 2W7 1.888.367.1386 | [email protected] | www.cusource.ca ® CUSOURCE and CUSOURCE & Design are registered trade-marks owned by Credit Union Central of Canada, used under license. CUSOURCE® eLearning Course Catalogue Content Index COMMERCIAL CREDIT ............................................................................................................ 1 User License for RMA eMentor ............................................................................................... 1 RMA Diagnostic Assessment.................................................................................................. 2 RMA eCase Studies ............................................................................................................... 2 RMA Fundamentals Exam ...................................................................................................... 3 COMPLIANCE/RISK MANAGEMENT ....................................................................................... 4 Anti-Money Laundering and Counter-Terrorist Financing:....................................................... 4 Carl’s Story............................................................................................................................................ 4 Compliance Officer’s Presentation Package ........................................................................................ 4 Flag the Money ..................................................................................................................................... 5 Flag the Money for Directors ................................................................................................................. 5 Flag the Money for Executives .............................................................................................................. 6 Combating Cheque Fraud ...................................................................................................... 6 Consumers and Debit Cards................................................................................................... 7 Financial Abuse of Older Adults: Recognize, Review and Respond ....................................... 7 Foundations of Handling Estates ............................................................................................ 8 It’s a Matter of Privacy ............................................................................................................ 8 Preventing Harassment and Violence in the Canadian Workplace ......................................... 9 Preventing Investment Fraud .................................................................................................. 9 Robbery: Are You Prepared?.................................................................................................10 Understanding Disability and the AODA ................................................................................10 CREDIT UNION LITERACY .....................................................................................................11 Business Structures in Canada..............................................................................................11 Fundamentals of Capital Adequacy & Liquidity ......................................................................11 Introduction to Profitability .....................................................................................................12 MSR Start Series ...................................................................................................................12 MSR Start Series Pay by Module ..........................................................................................13 MSR Start Series – Employee Training Guide .......................................................................13 MSR Start Series – MSR Start Series - Manager Training Guide and Appendices ................14 Overview of the Credit Union System ....................................................................................14 Understanding Your Credit Union’s Financial Statements......................................................15 PRODUCT KNOWLEDGE ........................................................................................................16 RRSPs: The Fundamentals ...................................................................................................16 Tax-Free Savings Accounts: The Fundamentals ...................................................................16 CUSOURCE Credit Union Knowledge Network CUSOURCE® eLearning Course Catalogue Commercial Credit The RMA eMentor® license is a pre-requisite for all RMA learning activities. There is an additional cost associated with the diagnostic assessment and facilitated discussion. User License for RMA eMentor EMP-LVF-RMEME01-LCN RMA’s eMentor® is a comprehensive online resource for commercial credit, risk, industry, and analytical support information. Using a searchable database, you can instantly pinpoint the resources you need. It allows financial services professionals to supplement their own knowledge and experiences with RMA-developed business processes for credit and lending, as well as well-established business information resources. eMentor gives you access to: Industry-specific, accurate, and relevant credit information from reliable sources including IBIS World, Global Insight eStatement Studies, which provide the most current comparative business data on the market today (includes current data and historical data). Training modules that offer best practices in Commercial Lending, Commercial Real Estate, and Corporate Finance from "Getting to Know the Customer" to "Closing the Deal." A variety of materials and tools including call briefs, industry reports and sector narratives covering 950 industries (320 in extensive detail). Case studies that provide valuable and timely insight into real-life credit and lending decisions. Fundamentals Exam and Diagnostic Assessment The RMA eMentor license is a pre-requisite for all RMA learning activities. It must be completed before registering for the case study/discussion, Fundamentals Exam or Diagnostic Assessment. For additional information, please, register for the free recorded webinar or see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RMEME01-LCN_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 1 CUSOURCE® eLearning Course Catalogue RMA Diagnostic Assessment EMP-LVF-RMDAE01-ASM Working with its Canadian members, RMA has modified its longstanding online Diagnostics Assessment for Canadian practitioners. The Diagnostic is used to identify knowledge and skill gaps in 7 critical competency areas: 1. Financial Accounting 2. Financial Statement Analysis 3. Cash Flow Analysis 4. Industry, Business and Management Risk 5. Loan Management 6. Loan Structuring 7. Legal and Documentation Issues RMA offers a Certificate of Proficiency for those who achieve an acceptable score on all competency areas of the Diagnostic Assessment. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RMDAE01-ASM_DES.pdf Click here to register RMA eCase Studies EMP-LVF-RMCSE01-ELR The Risk Management Association (RMA) eCase Studies have been designed to give commercial lenders an opportunity to apply their skills and experience to 4 unique online case studies. After examining and assessing the ecase study, submit your assessment to the RMA website and receive immediate feedback. Dream Sauces Quality Home Health Care Inc. Road Runner Bridge and Road Repair Company Tilly Toys For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RMCSE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 2 CUSOURCE® eLearning Course Catalogue RMA Fundamentals Exam EMP-LVF-RMFEE01-ASM These modular exams are based on the 10 fundamental Best Practices in Commercial Lending (CA) on eMentor. Register in the Fundamentals Exam and we’ll assign the appropriate readings and related exam to you. Complete the readings online, take the exam online and receive immediate feedback from RMA. Exams include: 1. Getting to Know the Customer 2. Analyzing Non-Financial Risks 3. Understanding the Numbers 4. Understanding the Numbers Part 2 5. Structuring the Deal 6. Pricing the Deal 7. Presenting the Deal 8. Closing the Deal 9. Monitoring the Relationship 10. Dealing with Problem Loans For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RMFEE01-ASM_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 3 CUSOURCE® eLearning Course Catalogue Compliance/Risk Management Anti-Money Laundering and Counter-Terrorist Financing: Carl’s Story AML-LVF-CSVDE01-VDE Developed by Tamlo International Inc., Carl’s Story is an impactful and educational 14-minute video that brings anti-money laundering (AML) and counter-terrorist financing (CTF) to life. Carl’s Story follows Carl and his team of placement specialists as they try to launder their criminal profits through several different industries, including financial institutions. This video tells a money laundering story, illustrating the important role of trained employees in detecting and reporting suspicious transactions. Delivery: Streaming video in two formats: One year license to a high-definition (HD) version, downloadable to one device, suitable for projection or presentation to large groups (AML-LVF-CSHDE01-VDE) Enterprise-wide one year license to a web streaming version, suitable for playback on small screens such as an individual PC or laptop (AML-LVF-CSWSE01-VDE) For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/AML-LVF-CSVDE01-VDE_DES.pdf Click here to register for the HD version for the HD version For information on the web streaming version, please contact CUSOURCE® Client Solutions at 1.888.367.1386 or [email protected] Compliance Officer’s Presentation Package AML-LVF-COPPE01-TLK Developed by Tamlo International Inc., this training package is designed for use by compliance officers to educate directors, executives, and senior managers about anti-money laundering (AML) and counter-terrorist financing (CTF) and the credit union’s own AML regime. This presentation package includes: a step-by-step preparation guide (Guide); a customizable, fully scripted PowerPoint™ presentation (Presentation); and a one year license to the HD version of Carl’s Story video, downloadable to one device. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/AML-LVF-COPPE01-TLK_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 4 CUSOURCE® eLearning Course Catalogue Flag the Money AML-LVF-FLTME04-ELR Developed by Tamlo International Inc., Flag the Money™ is a highly engaging 75-minute online course that builds a strong foundation of anti-money laundering (AML) and counterterrorist financing (CTF) knowledge. It includes role-specific information and assessments for various employee groups such as front line (member-facing), behind the scenes, commercial business, advanced responsibilities, and specialized responsibilities. You will learn about: The three stages associated with money laundering Sources of terrorist financing Relevant examples of methods used by criminals and terrorists when laundering funds Government agencies associated with money laundering and terrorist financing in Canada The types of reports and records credit unions have to complete under the Proceeds of Crime (Money Laundering) & Terrorist Financing (PCMLTF) Regulations Examples of activities which may indicate possible completed or attempted suspicious transactions The key principles of a risk-based approach to AML and CTF For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/AML-LVF-FLTME04-ELR_DES.pdf Click here to register Flag the Money for Directors AML-LVF-FTMDE02-ELR Flag the Money™ for Directors is a highly engaging 35-minute online course that gives board directors the governance information they need to effectively oversee the anti-money laundering (AML) compliance regime at their credit union both as a standalone program and as a key component of enterprise risk management. After building a strong foundation of AML and CTF knowledge through drama, interviews with experts, and interactive exercises, the course focuses on specific information the board needs from the compliance officer to ensure that their AML/CFT program meets or exceeds legal and social obligations while protecting the credit union’s assets and reputation. Directors will learn about: How money laundering and terrorist financing work What credit unions can do to effectively recognize and report potential money laundering and terrorist financing Government agencies associated with money laundering and terrorist financing in Canada The key principles of a risk-based approach to AML and CTF What questions a board should ask about the five elements of their compliance regime For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/AML-LVF-FTMDE02-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 5 CUSOURCE® eLearning Course Catalogue Flag the Money for Executives AML-LVF-FTMEE02-ELR Flag the Money™ for Executives is a highly engaging 35-minute online course that gives executives and senior managers the information they need to effectively manage the antimoney laundering (AML) compliance regime at their credit union both as an independent program and as a key component of enterprise risk management. After building a strong foundation of AML and CTF knowledge through drama, interviews with experts, and interactive exercises, the course focuses on specific information managers and executives need from the compliance officer to ensure that their AML/CFT program meets or exceeds legal and social obligations while protecting the credit union’s assets and reputation. Senior Managers and Executives will learn about: How money laundering and terrorist financing work What credit unions can do to effectively recognize and report potential money laundering and terrorist financing Government agencies associated with money laundering and terrorist financing in Canada The key principles of a risk-based approach to AML and CTF What questions senior managers and executives should ask about the five elements of their compliance regime For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/AML-LVF-FTMEE02-ELR_DES.pdf Click here to register Combating Cheque Fraud EMP-LVF-CMCFE01-ELR This 45-minute online course provides fundamental information regarding combating cheque fraud. The course uses real-life examples and statistics to explain the implications of cheque fraud, and demonstrates how to detect and identify this type of activity to limit liability and losses. Cheque fraud is one of the most common types of financial fraud, and one of the fastest growing financial crimes. In this course, you will learn how this serious issue impacts our society, economy and your credit union. Learn more about how to protect your credit union and members’ accounts by identifying suspicious individuals and fraudulent cheques, applying the “Know-Your-Member” rule, and performing ongoing account procedures such as monitoring cheque activity in new accounts. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-CMCFE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 6 CUSOURCE® eLearning Course Catalogue Consumers and Debit Cards EMP-LVF-CNDCE01-ELR This 45-minute web course is designed for managers and staff who have a role in implementing best practices relative to issuing debit cards and ultimately, in reducing fraudulent use of debit cards. This foundational course explores the practices and issues surrounding the 2004 Canadian Code of Practice for Consumer Debit Card Services (“Code of Practice”); it outlines employees’ responsibilities in applying “the code” to their daily work, clarifies the responsibilities and liabilities of consumers in using their debit card and highlights the steps credit unions need to follow when members experience problems with debit card transactions. While taking the course, employees can print a copy of The Code of Practice. This course was developed with the sponsorship and expertise of the Standards and Compliance Department of Credit Union Central of Canada. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-CNDCE01-ELR_DES.pdf Click here to register Financial Abuse of Older Adults: Recognize, Review and Respond EMP-LVF-FAOAE01-ELR Financial Abuse of Older Adults: Recognize, Review and Respond is an in-depth look at how older members can become victims of financial abuse by family members, trusted friends or caregivers. True-to-life video scenarios show examples of how the credit union can help. The training program will increase your ability to recognize financial abuse, review your options and respond in constructive ways. The course, developed by Tamlo International Inc., explores topics based on abuse of assets, credit and Power of Attorney. It ends with a short test and includes downloadable reference material as well as links to federal, provincial and local services. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-FAOAE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 7 CUSOURCE® eLearning Course Catalogue Foundations of Handling Estates EMP-LVF-FNHEE02-ELR This interactive, 60-minute online course introduces learners to a roadmap of steps and activities to move through the stages of handling a deceased member’s account. These steps ensure that we protect both the member’s assets and the credit union in the estate process. Focused on the fundamentals, this course logically approaches the steps taken by the credit union on behalf of the deceased member and in support of the estate representative or executor. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-FNHEE02-ELR_DES.pdf Click here to register It’s a Matter of Privacy EMP-LVF-ITMPE04-ELR This interactive, 50-minute eLearning module introduces employees to the Canadian Standards Association Mode Code, or CSA Model Code, for the Protection of Personal Information. The code is also referred to as the 10 Core Principles of Privacy. This course reviews each of the 10 principles and walks the learner through how the model code relates to the Personal Information and Electronic (PIPED) Acts or PIPEDA. For each of the 10 principles, learners can review a credit union scenario. The scenarios allow learners to apply their knowledge in a credit union situation, identifying ways to reduce risk before they happen. Through these scenarios, and knowledge checks, learners will determine what they must do to protect their member’s personal information, and their credit union, from a possible privacy breach. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-ITMPE04-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 8 CUSOURCE® eLearning Course Catalogue Preventing Harassment and Violence in the Canadian Workplace EMP-LVF-PHVCE01-ELR In recent years, high profile incidents of workplace harassment and violence have heightened employee and employer concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and violence could happen in the workplace any time. And the way a company deals with even the most seemingly trivial incident, can make the difference between another day at the office, and front page news. This course will explore the forms that harassment can take in the workplace and will also examine the factors that contribute to violence at work. The key to preventing harassment and violence in the workplace is for all employees to be aware of the warning signs and to become familiar with their companies' policies that address these issues. This course is designed for use in all provinces as a training component of an organization's anti-harassment and anti-violence program, such as is required under Ontario's Bill 168. This course was developed with subject matter support provided by the Labour & Employment Law Group of the law firm of Lawson Creamer. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-PHVCE01-ELR_DES.pdf Click here to register Preventing Investment Fraud EMP-LVF-PRIFE01-ELR This 30-minute online course, which addresses another growing area of fraud, is a key resource for employees with direct member contact, be that as a member service rep. (MSR), a loans and/or investment officer. The development of this course was a joint venture among CUSOURCE Credit Union Knowledge Network and the securities commissions of British Columbia, Alberta, Manitoba, Nova Scotia, New Brunswick and BC Central’s Risk Management Department. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-PRIFE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 9 CUSOURCE® eLearning Course Catalogue Robbery: Are You Prepared? EMP-LVF-RAYPE01-ELR This 95-minute video provides employees with information on practices and procedures designed to minimize the risk of robbery before it happens, maximize the safety of staff and customers during a robbery and assist them in recovering quickly and completely after a robbery occurs. This video has been developed by Risk Solutions Group (a CUMIS loss prevention team), to inform and educate about robbery and how to prepare in a proactive manner. A free Robbery Prevention Kit accompanies the video and contains materials that can be used in training as well as in developing branch procedures. The kit can be downloaded from the CUSOURCE® Learning Management System and is comprised of handouts on variety of topics including: Robbery: The After Effects, Post Trauma Cycle, Robbery Instructions, Robbery Notification Report, Robbery Preparedness Guidelines and Suspect Identity Chart. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RAYPE01-ELR_DES.pdf Click here to register Understanding Disability and the AODA EMP-LVF-UNDAE01-ELR Training on Accessibility for Ontarians with Disabilities Act (AODA) is a mandatory requirement that must be met by all credit unions in Ontario. The focus of this 40-minute online course is how to provide accessible and dignified customer service to any and all customers with disabilities. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-UNDAE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 10 CUSOURCE® eLearning Course Catalogue Credit Union Literacy The recommended order for completing the Credit Union Literacy courses is: 1) Overview of the Credit Union System, 2) Introduction to Profitability, 3) Understanding Your Credit Union’s Financial Statements, and 4) Fundamentals of Capital Adequacy & Liquidity. Business Structures in Canada EMP-LVF-BSICE01-ELR According to Statistics Canada, small business comprises 99% of the total business ownership in Canada. Consider how important the business segment is to your credit union and to your community. This eLearning course, Business Structures in Canada, introduces you to the various forms of business ownership. Knowing the powers and limitations associated with each form is important for safeguarding the interests of both the member and the credit union. Whether you are opening a new account or considering a loan request, this 35-minute course will provide you with the background knowledge you need. Each section includes interactive knowledge checks that enable you to confirm your understanding of the content presented. Pass the final 10-question assessment with a minimum of 80% and this course will mark complete. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-BSICE01-ELR_DES.pdf Click here to register Fundamentals of Capital Adequacy & Liquidity EMP-LVF-FCALE02-ELR While this interactive e-course presents concepts that are useful for all employees, it is essential for employees in lending, finance and management. “Cap. Adequacy” presents fundamental information on both capital adequacy and liquidity, and then gives you an opportunity to apply this knowledge to a case study in each area. You have many opportunities to make decisions, apply figures and see how they impact the balance sheet and income statement, but ultimately capital adequacy, liquidity and profitability. Before getting into the heart of the topic, you begin with two short tests: one on profitability; the other, on credit union financial statements. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-FCALE02-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 11 CUSOURCE® eLearning Course Catalogue Introduction to Profitability EMP-LVF-INPRE01-ELR This interactive, 6-lesson online course is the cornerstone to understanding credit union business fundamentals. Using examples drawn from daily business activities, the course explains how credit unions make money and spend it, in order to fund and grow operations. In 90 minutes, you are introduced to the concepts of asset-liability management as well as product, channel and member profitability. The course also demonstrates how business activity is reflected in your credit union’s Income Statement and how, with this increased understanding of the business, your actions and decisions impact bottom line profitability. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-INPRE01-ELR_DES.pdf Click here to register MSR Start Series EMP-LVF-MSRSE01-ELR This package of 6 online courses in this series will give your service representatives ― your brand ambassadors ― a stellar start to their career with your credit union. While it has MSR in the title, with the exception of course 2, the courses in this series are ideal for employees in a number of different roles, particularly those who have direct member contact. This guided series is a solution for credit unions that want to implement a ready-made orientation program or that want to enhance their existing orientation programs. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-MSRSE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 12 CUSOURCE® eLearning Course Catalogue MSR Start Series Pay by Module MSR – Orientation (EMP-LVF-MSR1E01-ELR) Click here to register MSR - Cash Basic Transactions (EMP-LVF-MSR2E01-ELR) Click here to register MSR - Cheque Negotiation Security and Risk Management (EMP-LVF-MSR3E01-ELR) Click here to register MSR - Electronic Banking Transactions (EMP-LVF-MSR4E01-ELR) Click here to register MSR - Core Product Knowledge (EMP-LVF-MSR5E01-ELR) Click here to register MSR - Advanced Product Knowledge (EMP-LVF-MSR6E01-ELR) Click here to register MSR Start Series – Employee Training Guide EMP-LVF-MSETE01-DCM An effective orientation to your credit union and your new position is critical in helping you establish successful, productive working relationships. Your first interactions with your manager and your team should convey a positive impression of the credit union and enthusiasm for your new role. The time that you spend planning your first days and weeks on the job will greatly increase your chances for a successful start. Click here to register CUSOURCE Credit Union Knowledge Network Page | 13 CUSOURCE® eLearning Course Catalogue MSR Start Series – MSR Start Series - Manager Training Guide and Appendices EMP-LVF-MSMTE01-DCM Manager Training Guide An effective orientation to your credit union and to an employee’s new position is critical in helping them establish successful, productive working relationships. Your new employee’s first interactions with you and your team should create a positive impression of your credit union and enthusiasm for their new role. The time that you spend planning for the new employee’s first days and weeks on the job will greatly increase their chances for a successful start. Manager Appendices The employee will perform independently the tasks that he/she had observed and practiced with real members. From time to time, you as the manager will conduct an observation session to evaluate the employee’s performance, to confirm that he/she has a solid grasp of the necessary knowledge, and a mastery of the necessary skills. Click here to register Overview of the Credit Union System EMP-LVF-OCUSE02-ELR The Canadian credit union system has a rich history spanning over 100 years. Currently more than 1 in 4 Canadians is a member of a credit union. In this course, you will become oriented to the breadth, scope and span of our system and you will learn about our local, provincial and national structure and the nine foundational credit union operating principles. “Overview”, when taken with its companion courses Introduction to Profitability and Understanding Your Credit Union’s Financial Statements or with the other online courses in the CUDA® Program, provides an excellent orientation to the credit union system and other co-operative businesses. It is a primer for the more extensive Credit Union System course (CU00-200). For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-OCUSE02-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 14 CUSOURCE® eLearning Course Catalogue Understanding Your Credit Union’s Financial Statements EMP-LVF-CUFSE01-ELR This interactive, 8-lesson e-course demystifies credit union financial statements to the point where every employee can explain them, to a colleague or to an interested credit union member, browsing the annual report. Building on an Introduction to Profitability, you walk lineby-line through the Balance Sheet and Income Statement so that you see how these static reports capture daily business activity. Terms such as off balance sheet and securitization are introduced and, like many other financial concepts and terms, are “made easy”. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-CUFSE01-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 15 CUSOURCE® eLearning Course Catalogue Product Knowledge RRSPs: The Fundamentals EMP-LVF-RSPFE04-ELR This 2 hour interactive, online course is the cornerstone for understanding RRSP (Registered Retirement Savings Plan) fundamentals. It is a valuable learning opportunity for all new credit union employees who are preparing for their first RRSP season, as well as employees who are interested in updating their knowledge of RRSP options and services. Participants will learn key concepts such as RRSPs, RRIFs, RESPS, Individual and Spousal Plans, and Lifelong Learning Plans. Other topics covered include: contributions, withdrawals, and transfers. By the end of the course, participants will be able to identify and describe the features and benefits of a number of retirement options available to members. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-RSPFE04-ELR_DES.pdf Click here to register Tax-Free Savings Accounts: The Fundamentals EMP-LVF-TFSAE03-ELR In 60 minutes, this online course will enhance your knowledge of Tax-free Savings Accounts (TFSA) while outlining the potential benefits for credit union members. You will learn about the different types of TFSAs, transactions such as withdrawals and transfers, contributions rules and contribution limits, and the similarities and differences between a TFSA and RRSP. After completing this course, you will be able to identify characteristics and features of TFSAs, as well as the advantages and disadvantages of this type of account. You will also have an opportunity to explore possible scenarios to determine when a TFSA would be a suitable option to recommend. For additional information, please see the course description: http://files.cusource.ca/coursedescriptions/elearning/EMP-LVF-TFSAE03-ELR_DES.pdf Click here to register CUSOURCE Credit Union Knowledge Network Page | 16
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