Utilising Microsoft software assurance benefits to deliver training in a downturn 1 Agenda                Introductions Short comings of the SA benefit A&N Media training requirements Chosen solution Project planning Implementation specialists Implementation process Pilot programme Internal marketing strategy User experience Portal management & reporting Why this was an effective solution Training activity Summary of success Questions 2 Bytes Software Services The UK’s leading software licensing provider “Bytes believe in adding more value to the customer than just selling a license they enable the client to realise the full potential of their software assets.” Amanda Sleight Head of Licensing, Microsoft (UK) The Complete Package A & N Media  Part of the Daily Mail and General Trust Plc  Leading multi-channel media company encompassing some of the UK’s most-loved brands  Connect with 60% of adults in the UK alone through their presence across print, online, television and mobile platforms — nationally, regionally and locally Daily Mail & General Trust plc Our National & Regional offices Glasgow North South East Dublin National office HSK South West & Wales Edvantage group People with a unique set of skills  Experience working with over 400 organisations  Multi-disciplinary teams with unique breadth and depth of skills  Partnerships with world class content providers  European focus with local market knowledge Partners Offices Managed Learning Services Short comings of the Software Assurance Benefits  Centralised service centre and self registration eLearning site with few corporate management tools  Basic management of consultancy, training vouchers and e learning credits  Individuals are responsible for activating eLearning access and course administration  Lengthy process which can take some time to complete Activating eLearning account Create live ID Generate verification Activate verification Access codes Confirm communication Confirm ownership Visit MS Site eLearning business Enter codes Assurance site Accessing a course Visit site Add to learning Sign in Win Live ID Select courses Click Learning Catalogue Review Courses Visit my learning to launch A&N Media Training Requirements  Source a cost effective training method in difficult economic conditions  Increase companywide user knowledge of new technology features  Deliver training to a large audience working at various locations in UK  Deploy something fast, that was easy to use and accessible to all SaaS Chosen Solution  Best option for rapid deployment of eLearning  Minimal customisation with few touch points  Welcome text  Organisational units & user groups  Targeted learning paths  Simplicity of interface would appeal to users  Web delivery provides complete flexibility  Management reports at click of button Project Planning  Introduce agile project communication process that works for your business but give equal focus to other critical eLearning success factors: Managerial accountability  Link to performance  Performance tracking  Ensure content is relevant  Launch communication campaign Implementation Specialists  Trusted partner with over 150 installations of our SaaS LMS  Pioneering SaaS platform (First released 2002)  Microsoft e-learning partner since 2007  15 SA Partners using Learning Gateway today  Full implementation of Microsoft e-learning solution  Providing Bytes with 2nd line support services  Help customers to determine their eligibility and existing entitlement against their SA e-learning benefits package  Over 78,000 software assurance leaners Implementation Process The scope of the implementation was achieved through an initial stakeholder engagement meeting. Stakeholder engagement meeting Project plan sign off Plan regular review meetings Organisational structure implementation* Batch import learner data SA Course catalogue assignment Define mandatory or suggested learning* Create Self registration process* Launch target pilot* Post pilot review* Planned business rollout * Optional Stages Pilot Programme  Allowed the project team to iron out process and check customers readiness: Corporate message  User activation communication  Technical environment  Login process  Support procedures  Train customer team to support system Internal Marketing Strategy  Never under estimate the value of a plan  Set clear objectives: Position you want to get to  Quantifiable success factors  Stretch yourself but not too much  Give yourself enough time  When are you going to deliver by  Undertake various marketing initiatives Tailored Desk Drop User Experience E-Learning is an accessible method for IT tailored learning, for a variety of products. The courses available suit all ability and provide a complete list of the leading Microsoft products. E-Learning enables you to learn at your own pace and you can learn offline, bookmark modules, and re-read section, whenever you like. The interface is easy to use and provides instant access to all sections and modules, including ‘self test’ and ‘Visual demonstrations’. The downside is that you are not learning with other students in an interactive way so you do not benefit from the humorous and real life experience of others. In essence e-learning is part way between ‘self learning from a book’, and a ‘good structured course’, and it fits neatly in the middle, so as a way of learning a software based product, it’s a reasonable way to look. Andi Tasker Lead Service Support Technician A&N Media IT Services Microsoft E-Learning Portal  Access to full range of     SA courses, clinics & virtual labs. Searchable catalogue Clean & intuitive portal interface Multilingual interface (24 supported languages) Take course both on and off line Management and Reporting  Manage learner profiles  Batch upload learners  Maintain Org structure  Assign training  Access reports  Measure activity by department  Save frequently run reports  Output to(Excel, CSV, PDF) Why this was an effective solution  e-learning offered an us an affordable, flexible, easily accessible solution  Without any training business productivity would dip post migration  With training we knew staff would be more confident using the new technology features  Planned low cost easy option that optimised existing SA benefits Training Activity for MS Office 5% 9% 11% Training Activity for IT Pro 6% 6% 15% Summary of Success  Over 5 month period we’ve achieved the following results: 46% of A&N Media staff logged onto solution, 113 modules in progress & 75 courses completed  51% of A&N Media IT Services logged onto solution, 86 modules in progress and 70 completed  Business value & return on investment  £126,000 (Estimated cost of classroom delivery)  Low initial start up investment of 12% Questions Thank you