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Terms and Conditions
The Vibe and All Flutes Plus are part of Worldwind Music Retail Limited and all share trading
Terms and Conditions. All payments made on both the Flute Reboot (Flute Reboot Limited) and
The Vibe website pages are processed via PayPal to All Flutes Plus and are subject to the
following:
Orders
Orders placed via the Flute Reboot website will be accepted by us, The Vibe, and a contract will
be formed between you (the customer) and The Vibe, only at the point of shipping the
goods. We will dispatch any items readily available from stock and forward any outstanding
items as soon as they become available, at no extra cost (only applicable to UK customers). If
this is not possible, we will inform you as soon as we can.
Availability
We do try to keep most items available from stock but in the event that an item is unavailable or
on back order, we will inform you as soon as possible. Certain items have to be imported from
overseas and can take some time. If we are unable to provide your item/s within your required
timeframe, you reserve the right to cancel the order and a full refund will be made. Our website
does not show a “live stock” status.
Pricing
All prices on the website are in GB Pounds and include VAT (20%) on applicable goods. Music
and books are exempt from VAT.
All payments are charged in GB Pounds. The Vibe constantly maintains this website, keeping it
up-to-date and free from errors. Occasionally however, errors in product information and pricing
may occur. If an order is placed, via our website, for an item with an erroneous price, the order
will not be accepted until contact has been made with the customer to notify of the error/s. In this
event you will have the option to cancel the order in its entirety, but if a positive agreement has
been made, the order will be updated and then accepted by us. Should we be unable to make
contact with you, the order will be treated as cancelled. Likewise, during a sale or discounted
price promotion period, where limited stock of the item is available at the advertised price, should
the number of goods ordered outnumber the quantity available at the discounted price, you will
be notified of the number of items available at the discounted purchase price. You will then have
the options of purchasing the number of items available at the discounted price and placing a
further order for the remainder of the goods at the correct price, or cancelling the order in its
entirety. Following this process, you will receive a full refund for any cancelled items from your
original order.
Risk/Title
The goods are at the risk of the buyer from the time of delivery. Ownership and title of the goods
shall not pass to the buyer until the company has received payment in full.
Delivery Address
The Vibe operates in strict compliance with UK anti-fraud and card protection legislation and
guidelines. When paying by credit or debit card, we will only deliver to an address already
registered with your card issuer, usually the card statement address
All transaction information you enter is sent via our secure server to your own card issuer for
authorisation and authentication. If the details do not match EXACTLY, they will advise us to
cancel the order.
Returns
We want our customers to be completely happy with all purchases from us. We provide a 14 day
period in which to return any items for exchange or refund if they are deemed unsuitable.* This
is subject to the item/s being returned in the same condition they were sent out in, and the item/s
being complete with all packaging and component parts.
Faulty Items
All instruments are set-up, adjusted and checked in our workshop before dispatch, packed
carefully and should reach you in 1st class condition. In the unlikely event that an instrument
should appear damaged on arrival, please inform us on the day of receipt, or within 24 hours at
the latest. Please keep all packing materials as insurers may need to see them. We will replace
any damaged sheet music or accessories free of charge, on receipt of the originals.
Please use a secure means of dispatch if returning an item. We cannot be held responsible for
any returned items until they are received and signed-for at our premises. Return postage costs
are to be covered by the customer. In the event of an item being received in faulty or damaged
condition, we will refund reasonable return postage costs at our discretion.
Disclaimer
To the fullest extent permitted at law, The Vibe is providing this web site and its contents on an
"as is" basis and makes no (and expressly disclaims all) representations or warranties of any
kind, express or implied, with respect to this website or the information, content, materials or
products included in this site including, without limitation, warranties of merchantability and
fitness for a particular purpose. In addition, The Vibe will not represent or warrant that the
information accessible via this website is accurate, complete or current.
Photos and other images on www.flutereboot.com are for illustration purposes only and whilst
The Vibe aims to provide accurate imagery, images may not necessarily match the exact
appearance of products and services.
Except as specifically stated on this website, to the fullest extent permitted at law, neither
Worldwind Music Retail Limited nor any of its subsidiaries, directors, employees or other
representatives will be liable for damages or losses arising out of, or in connection with, the use
of this website or the information, content, materials or products included on this site. This is a
comprehensive limitation of liability that applies to all damages or losses of any kind, including
(without limitation) compensatory, direct, indirect or consequential damages or losses, loss of
data, income or profit, goodwill, anticipated savings, wasted expenditure or additional third-party
charges, loss of or damage to property and claims of third parties. For the avoidance of doubt,
Worldwind Music Retail Limited does not limit its liability for death or personal injury to the extent
only that it arises as a result of the negligence of Worldwind Music Retail Limited, its subsidiaries,
directors, employees or other representatives.
We will not be held responsible for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond our reasonable
control. This condition does not affect your statutory rights.