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Journey of Improvement
Towards Excellence
Saskatchewan Workers’ Compensation Board…
Continuous Journey of Improvement Towards
Excellence
Catherine Secundiak, B.Comm
Manager of Process Improvement, WCB
Today, customers expect higher value from their service providers greater service without adding costs. Saskatchewan Workers’
Compensation Board (WCB) believes the best chance at providing
excellent service without increasing the cost of doing business is
through installing a management practice of continuous
improvement.
WCB premium rates are the lowest they have been for decades and
without a financial burning platform, installing continuous
improvement has been a challenge but WCB is continuously learning.
Learn more about WCB and their continuous improvement
methodology, what has worked and what hasn’t and where WCB
hopes to go next on the journey to excellence.
fmi*igf members $25
non members
$60
membership
$35
May 13, 2015
Mosaic Tower Training Room
203 - 2nd Floor,
2010 12th Ave
Continental Breakfast
8:00 - 10:00
Presentation starts at 8:30
fmi.ca
Catherine Secundiak, B.Comm
Manager of Process Improvement, WCB
Catherine Secundiak, B.Comm is currently the Manager of Process
Improvement at Saskatchewan Workers’ Compensation Board and is part of
the team responsible for implementing continuous improvement
organizational wide. Since joining WCB in 2009, Catherine has been
involved in a number of process improvement projects including redesign of
the claims process, and improvements to the technology enhancement
process and information reporting process.
Catherine received her Bachelor of Commerce degree through the
University of Saskatchewan and has since completed certificates in
Operational Excellence (Edwards School of Business), Project Management
(Edwards School of Business) and Change Management (Prosci).
As well as being an expert in process improvement, Catherine has training
in public speaking from Toastmasters International, where she is currently
serving a term as Division Governor. She has facilitated decision making for
groups large and small, from front-line to Executive team members. She
has led and coached teams of all sizes.
Sharing Best
Practices in
Managing Public
Sector Resources
Partager les
meilleures
pratiques dans
la gestion des
ressources du
secteur public
________________________________________________________________________________________
NOTE: fmi*igf members and non-members, failure to show up or cancel
less than 3 days in advance will result in a charge for the cost of the event.
The information provided will be used by fmi*igf only.
fmi.ca