A World Class Training Provider
3rd Annual Insurance Fraud Conference 2015
28th–29th May 2015
Indaba Hotel, Fourways - Johannesburg
Expert Speaker Panel
Hugo van Zyl
COO-SAICB
Jacques Malan
Director - Facts-Consulting
William Lawrence
Regional Practice Lead: Fraud &
Financial Crime Solutions, MEASAS Institute
George Barnes
Managing Director
Forensic Investigations and Risk
Management Consultants
Chad Thomas
IRS FORENSIC INVESTIGATIONS
Advocate Charl Strydom
Independent forensic practitioner
Advocate Tian de Klerk
Independent Consultant
Leon Esterhuyse
Member and co-owner
PRO SCRIPTO DOCUMENT
EXAMINATION Laboratory
Our Sponsor:
Yolandé Byrd,
Director - Facts-Consulting
Carol McLoughlin
Executive Director – SAFPS
Matthew Webster
Sales Director-Magix Security
Brian Foster
CEO
Brain Foster Coaching &
Consulting
Partners:
3rd Annual Insurance Fraud Conference 2015
28th–29th May 2015: Indaba Hotel, Fourways - Johannesburg
Conference Overview
Mark your calendars to join us in Fourways, Johannesburg at the Indaba Hotel, May 2015, for our 3rd Annual Insurance Fraud
Conference. The IFC Panel has been working diligently on the agenda to ensure that this year’s conference continues to build on the
success of previous years and provide the critical information-sharing opportunities so necessary in the battle against insurance fraud.
Each year, the Insurance Fraud Conference is attended by key decision-makers in insurance fraud management. Sessions throughout
the conference offer a comprehensive range of information these professionals need to develop, implement, and manage insurance
fraud-prevention programs. We look forward to seeing you in Fourways!
Benefits of Attending
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Discover how others in your field are staying a step ahead of insurance fraud schemes and investigating perpetrators
effectively yet cost-efficiently
Exchange ideas on effective SIU management strategies that you can adapt to overcome your own management
challenges
Network with industry colleagues and other technical experts and learn how they are embracing and integrating new
technologies into their operations
Explore the latest products and services for fighting insurance fraud in the IFC Exhibit Hall
Identify how to lower the fraud risk of a full online customer life-cycle
Gain insights on the latest court judgments on white-collar criminals
Who Should Attend this Conference?
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CEO’s
Claim Managers, Officers
Fraud Managers
Underwriters
Loss Adjusters
Regulators
Police
Repairers
Associations Related In the
Insurance Industry
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CFO’s
Stakeholders
Actuaries
Risk Managers,
Compliance Manager/Head/Director
CRO/Head Of Risk
Brokers
Legal Advisor
Head Of Legal Affairs
Financial Directors /Managers
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Board Members
Auditors
Forensic Investigators /Managers
Insurance Companies
Head Of Regulatory Affairs
Head Of Compliance
I.T Managers/Directors/ Software Managers
Asset Managers
Fund Managers
Expert Conference Speaker Panel
Conference Content Day 1
Carol McLoughlin - Executive Director – SAFPS
William Lawrence – Regional Practice Lead: Fraud & Financial Crime Solutions, MEA-SAS Institute
Leon Esterhuyse - Member and co-owner of Pro Scripto Document Examination Laboratory
Chad Thomas - IRS Forensic Investigations
Adv. Charl Strydom, CFE B.Com, LLB, LLM – Director - Law at Work
Matthew Webster - Sales Director – Magix Security
George Barnes- Managing Director of Forensic Investigations and Risk Management Consultants
Jacques Malan, Director - Facts-Consulting
Yolandé Byrd, Director - Facts-Consulting
Advocate Tian de Klerk - Independent Consultant
Brian Foster – CEO – Brain Foster Coaching & Consulting
Hugo Van Zyl- COO- South African Insurance Crime Bureau
3rd Annual Insurance Fraud Conference 2015
Conference Content Day 1
08:00 - 08:30: Early Morning Registration, Tea /Coffee
08:30 – 08:45: Opening By Chairman…….
08:45 – 10:15: Intelligent Sharing - Technology As Mechanism To Increase Collaboration: The Need For A United Front Against Fraud
With the industry still struggling with effective collaboration, our opening session looks at sharing more intelligently,
the key areas which could be assisted by collaboration, and the role of technology.
 Stepping up: how can the industry look beyond competition and work as one?
 Turning grey data black - how can we better address the issue of data validation?
 What are the barriers to effective collaboration? Is technology the answer, or just part of it
 Improved partnerships: who do we need to bring onside and better support?
 What more can we do to protect the honest customer?
Carol McLoughlin - Executive Director – SAFPS
10:15 – 10:30: Mid – Morning Tea/ Coffee
10:30 – 11:30: Forensic Examination Of Questioned Documents; UV Light, Handwriting/Signatures & Detection Of Fraudulent Techniques
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Introduction
Definition of Key Concepts in Forensic Document Examinations
The Basic Principles of Handwriting & Signature Individualisation
The Individualisation of Handwriting & Signatures
The Identification & Detection of Fraudulent Signatures
Methods Used To Forge a Signature
Simulated Signatures
Traced Signatures
Fictitious Signatures
Transferred Signatures
Characteristics of a Forged Signature
Comparison Standards = Specimen Signatures
The Examination of Erasures, Addition & Alterations
The Restoration 0f Indentations on Documents
The Interpretation & Value of Forensic Document Examination Reports & Expert Evidence
Leon Esterhuyse - Member and co-owner of Pro Scripto Document Examination Laboratory
11:30 – 12:30: Enabling Real-Time Visibility And Control In A Digital World
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Who is visiting your website – friend or foe?
How to better protect against ghost broking, quote manipulation and rate-raiding
Lowering the fraud risk of a full online customer life-cycle
What are the emerging cybercrimes and what is lurking in the ‘dark web’?
Matthew Webster - Sales Director – Magix Security
12:30 – 13:30: Lunch & Networking
13:30 – 14:30: Keeping Them Off The Books: Pre-Empting The Fraudsters At Application
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To what extent is point-of-sale fraud increasing and why?
Removing the opportunity to lie: how can integrated databases change the process?
What opportunities do digital channels offer fraudsters?
Learning lessons: are there opportunities to gain insight from other industries?
How can we encourage smaller players to invest in anti-application fraud measures?
Fraud is Fraud: how do we convince the customer the lies are wrong?
William Lawrence – Regional Practice Lead: Fraud & Financial Crime Solutions, MEA-SAS Institute
14:30 – 14:45: Afternoon Tea/Coffee
14:45 – 16:00: Fusion of Technologies for Pro-Active Fraud Detection
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How technology can be used in fraud detection and prevention
How the fusion of technologies can improve fraud detection and prevention
How much information is out there and how much of it can we use in investigations?
Jacques Malan, Director - Facts-Consulting & Yolandé Byrd, Director - Facts-Consulting
16:00 – 16:45: The Impact Of The Retail Distribution Review (RDR) On The Insurance Industry
Brian Foster – CEO – Brain Foster Coaching & Consulting
The first part of the presentation will
be an interactive sessions where
delegates will use their
ipads/smartphones/laptops to answer
certain questions – get real time
feedback on Fraud detection and
use of analytics. Second part of
presentation will be practical
examples of using technology in fraud
detection
16:45 – 17:00: Closing Remarks by Chair
Head Office: Johannesburg
272 Oak Avenue, Randburg 108 Atrium Terraces
Tel: 011-025-5581
Fax: 011-326-1980
KZN Branch
PMB, 3201
Tel: 033-342-6113
Fax: 086 689 1507
3rd Annual Insurance Fraud Conference 2015
Conference Content Day 2
08:00 - 08:30: Early Morning Registration, Tea /Coffee
08:30 – 08:45: Opening By Chairman
08:45 – 09:45: Tricks In The Trade: When Not To Pay Out Claims (What, Fundamentally, Is Dishonesty?)
This session looks at developments in the area of exaggerated claims, the latest measures in tackling this issue, assessing fraudulent claims and
requirements to determine whether the claim should be paid out.
Advocate Tian de Klerk – Independent Consultant
09:45 – 10:00: Mid-Morning Tea/ Coffee
10:00 – 11:00: Evolution Of The SAICB –Vehicle Crime Syndicates: SA’s R8,5-Billion Problem
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A staggering R8,5 billion worth of vehicles are stolen in SA annually. Almost 30% are taken across the border to neighbouring countries where
syndicates are making huge profits and South Africans are footing the bill. In a recent presentation to business leaders, COO of the South
African Insurance Crime Bureau (SAICB), Hugo van Zyl, spelled out the reality of the cost of vehicle theft in SA. He pulled no punches,
identifying leaders of some of SA’s largest companies in a call to action. He will provide alarming insights into the evolving mechanisms
related to vehicle crime and corruption, and the financial impact these have on the country. Cracking the whip on personal injury - fostering
greater collaboration between motor and casualty claims handling
Hugo Van Zyl- COO- South African Insurance Crime Bureau
11:00 – 12:00: Special Investigation Unit (SUI) Management Issues Panel
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Managing changing staff & skill set profile in SIU
Building an efficient small to mid-size SIU: ground up
Avoiding risk in managing the Anti-Fraud function & tracking the SIU
Fraud Resistance training strategies
How great an investment priority is fraud for insurers this year?
Where will investment be concentrated?
Are enough resources being made available to effectively tackle fraud
Chad Thomas - IRS Forensic Investigations
12:00 – 13:00: Fraud On The Rise: Formulating A Fraud Prevention Plan
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What’s new in 2015
Innovative Investigations methods and gathering evidence
Investigation report requirements
Principles of investigative interviewing
How it is best used in insurance claims handling
Interview skills
Conversation management
Conversational techniques
Questioning techniques
Productive questioning
Counter-productive questioning
Risky questioning
Adv. Charl Strydom, CFE B.Com, LLB, LLM – Director - Law at Work
13:00 – 14:00: Lunch
14:00 – 15:00: Raising Convictions And Upholding The Law
 What are the key issues that prevent the conviction of fraudsters?
 Latest court judgments on white-collar criminals
 A few tips on preparing for commercial crime hearings.
Adv. Charl Strydom, CFE B.Com, LLB, LLM – Director - Law at Work
15:00 – 15:15: Afternoon Tea/Coffee
15:15- 16:15: Claims Fraud – New Challenges, New Rules, New Solutions - Optimizing Claims Fraud Operations
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Making the best use of the data we already have
Dealing with the growing threat of liability insurance fraud
Moving forward: what will be the long-term implications of investigator licensing?
How can claims teams best prepare themselves for the fight ahead?
George Barnes- Managing Director of Forensic Investigations and Risk Management Consultants
16:15 – 16:30: Closing Remarks by Chair & Presentation of Certificates
Head Office: Johannesburg
272 Oak Avenue, Randburg 108 Atrium Terraces
Tel: 011-025-5581
Fax: 011-326-1980
KZN Branch
PMB, 3201
Tel: 033-342-6113
Fax: 086 689 1507
3rd Annual Insurance Fraud Conference 2015
28th–29th May 2015
Indaba Hotel, Fourways
Fax Completed Registration Form To:
+27 11 326 1980/ 086 689 1507
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Head Office - 108 Atrium Terraces, 272 Oak Avenue Randburg 2194,Tel: +27(0)11 025 5581 Fax: 011 326 1980
Kwazulu Natal Branch - Tel: +27 (0) 33 342 6113 Fax: +27 (0) 33 342 7622 Fax: 086 689 1507 Email: [email protected] Web: www.spectaculartc.co.za