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Troubleshooting
Problems Possible reason Input power source mistake Solutions Check out the power source Turn off Fuelcube, take off all Output short circuit or overload load to make sure there are no problems on it or any internal on Fuelcube short circuit. ‐ Check out the loading and take off any non‐crucial load ‐ Fuelcube overload equipment ‐ Fuelcube is faulty ‐ Contact the dealer or service centre for help ‐ Switch Battery tor online ‐ Battery mode has been mode from “Battery switched to offline online/offline switch” ‐ Contact the dealer or service ‐ Battery faulty centre for help ‐ Try to connect RGW/ONT to normal power socket. If it is ‐ RGW/ONT power adapter working, the Fuelcube may faulty or RGW/ONT device be faulty and contact the faulty dealer or service centre for help. ‐ Make sure your RGW & ONT model is Chorus ONT and Huawei HG659b Gateway ‐ Fuelcube overload ‐ Outside of Spark recommended model may not work on FuelCube ‐ Make sure Battery is in Online mode from “Battery ‐ Batteries haven't been online/offline switch” charged ‐ Charge Fuelcube over 8 hours. ‐ Batteries are aged and can't ‐ Contact the dealer or service be charged fully centre for help ‐ Contact the dealer or service ‐ The battery faulty centre for help ‐ Contact the dealer or service ‐ FuelCube faulty centre for help Fuelcube can't operate after turn On/Off switches, “Power In” lights off “Ready for Use” LED light is off No output power from sockets after main failure When RGW/ONT power connect to socket(s), the “Device Connected and Consuming Power” LED light off Power (Battery) runtime is too short “Fault” Red LED light is on Draft‐v02
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