5386 Refugee Rd. Columbus, Oh 43232 614-329-6711 [email protected] FEDERICO APONTE SUMMARY SKILLS EXPERIENCE I have a positive attitude and the necessary skills to build a career with a company that is customer care driven. Willing to learn and try new things. My skills include: Bilingual, Writing, 4 years of experience with Microsoft Word, PowerPoint, and Adobe Photoshop. Email, Fax, Imaging, Office Equipment, Photocopier, Scanners, chat, voicemails, suspended orders, taking supervisor calls, and can Type 50 words per minute. I also have experience in using most both hand tools and power tools, and experience in removing and replacing engines, transmissions, brakes, and occasional suspension components DISMAS COLUMBUS, OH Distribution Center Throughout January 2012 as internship and from January 2013 to 5/1/2013 as occupation. Collaborated with filing and any office work that Management needed help with. part of the warehouse work as business needed me. Was 600 Claycraft Road, Columbus, Ohio 43230. phone:614-861-2525 fax: 614-861-5248. Email: [email protected] UNIFIRST COLUMBUS, OH Unloading Docks 5/9/2013 – 6/20/2013 Unloaded trucks but also learned how to perform the other duties as needed throughout the plant such as loading and programming industrial sized washing machines 211 Reynoldsburg-New Albany Rd, Blacklick OH 43002 PHONE: 614-575-9999 Express COLUMBUS, OH Customer Service Representative October 2013 – Present Customer service representative, with cross training in E-mails, Voicemails and Suspended orders since February 2014. Chat cross training since June 2014. Have experience as floor walker answering questions and giving help as business dictated. Experience taking escalated supervisor calls both in English and Spanish. 6600 Alum Creek Dr, Groveport, OH 43125 Phone: (614) 497-8200 Apont's Auto Repair COLUMBUS, OH Co-Owner Jan 2014 - Present Apont’s Auto Repair Own and operate an auto repair shop. Remove and replace mechanical components, Manage budget. Purchase, repair, and sell damaged vehicles. 3153 E. Main ST, Columbus OH 43213 Phone: (614)937-3738 EDUCATION METRO EARLY COLLEGE HIGH SCHOOL 2008 TO 2012 HIGH SCHOOL DEGREE GPA) COLUMBUS, OH (GRADUATED WITH A 3.01 COLUMBUS STATE COMMUNITY COLLEGE 2012 TO PRESENT COLUMBUS, OH Associates in Science to transfer to Welding Engineering at The Ohio State University VOLUNTEER AND ACHIEVEMENTS Graduated high school with a 3.01 GPA and a total of 25.350 credits. Finished high school credits early and took college courses during senior year earning a total of 10 college credit hours. Was a awarded the Rosen family scholarship LANGUAGUES ENGLISH (FLUENT) SPANISH (NATIVE)