Email Management User Guide
Table of Contents
 Sign On & Select Facility
 Management
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Customers
Rates
Social Media
Course Settings
Booking Engine Settings
Transaction Message Settings
Sign On & Select Facility
• Navigate to “manage.golfnowcentral.com”
• Log-in using your normal GolfNow Central credentials
Forgot your password?
•
Click the “Forgot your password” link above the sign in button
•
Enter your username and click “Send me reset instructions”
•
Check your email for instructions on how to reset your password
Sign On & Select Facility
• If you have access to more than one facility, you can
switch into the correct facility by clicking on the facility
name in the upper left hand corner of the screen
Management – Customers
• In the upper right
hand corner of your
screen, click on the
menu button and
choose
“Management” from
the drop down
• Click “View” under
the “Customers”
heading to add a
new customer or
edit an existing
customer
Management – Customers
• Edit an existing
customer by clicking
“View” on their line
• Unsubscribe a customer
from the database by
changing their status to
“Opt-Out”
•
You can Opt-Out of both
email and text
campaigns
• Click “Save Changes”
Management – Customers
• Add a new customer by
clicking the “Create a
new customer” button
• Fill in as many fields as
you can
• Change status to “OptIn” if you want the
customer to receive
email or text marketing
messages
• Click “Create Customer”
at the bottom of the
page
*Allow a few minutes for customer to appear in the customer list.
Management – Customers
TAGS = how we can target a group within your database
- Example tags could include MEMBER, MALE, FEMALE, RESIDENT, etc.
• You can create a new tag on the individual customer level and add
one at a time.
• If you need a tag applied to a large group (ex. Members) please email
that request to your Market Sales Manager.
Management – Rates
• Click “View” under the
“Rates” heading to
control which tee times
will be attached to
your email campaign.
• Click “Show” on the
rate sets that you
want tee times to be
pulled from in your
email campaign
• If you have questions
about the rate sets
in your facility please
contact your Market
Sales Manager
Management – Social Media
• Click “View” under the
“Social Media” heading
to connect your golf
course account to
Facebook and Twitter
• Gives you the ability to
post marketing messages
to social media.
• Click “Connect to
GOLF COURSE’S social
page” and authorize
the use of the social
account by entering
the username and
password associated
with that account.
Management – Booking Engine Settings
• Click “View” under
“Course Settings” to set
up a reply email for your
marketing campaign.
• Input a valid reply
email where the golf
course can receive
messages from
customers who hit
REPLY on an email
marketing campaign
• Input your golf course
website
Management – Booking Engine Settings
• Click “View” under “Booking Engine Settings” to edit what your
customers sees when booking a tee time as part of your marketing
campaign.
• This only reflects the booking engine that customers see when they
click “Book a Tee Time” from an email campaign.
Management – Booking Engine Settings
• Under the “General”
tab scroll down the
page and make any
necessary adjustments.
• Click the Booking
Engine URL at the top
of the page to view a
live preview of the
booking engine.
• Click “Save” at the
bottom of the page
when you are done.
Management – Booking Engine Settings
• Under the “Home Page” tab add
an optional welcome message
that will appear at the top of the
booking engine.
• Under the “Checkout Page” tab
scroll down and make any
necessary adjustments including
customer requirements and an
optional tee time policy.
• Click “Save” at the bottom of
each page when you are done.
Management – Transaction Message Settings
• Click “View” under
“Transaction Message
Settings” to adjust
confirmation and
reminder email settings.
• Under the “General” tab
adjust the email from
name and email address
for the confirmation
emails if desired.
• Add a custom header
image by clicking “Upload
a new header image”.
Management – Transaction Message Settings
• Under the “Confirmation” tab edit
settings related to the confirmation
email that a customer receives after
booking a tee time.
• View a sample message under the
settings section.
• Under the “Reminder” tab edit
settings related to the reminder
email that alerts a customer of an
upcoming tee time.
• View a sample message under the
settings section.