DISTRIBUTION
Organize and
Prioritize Distribution
Manage the flow of information between
office and field workers more efficiently
pdvConnect is an easy to use and efficient workforce
management solution that lets managers and administrators
not only GPS track their mobile workers but also obtain detailed
information regarding field events and status in the field. Back in
the office, incoming field data, including photos, GPS locations
and voice descriptions, are easily prioritized and managed from a
web-based portal and are archived into a customer’s CRM system
or used to create valuable reports.
Benefits At a Glance
Now with iPhone &
Android Support
• C
ommunicate efficiently with detailed data and
photos from the field that can be saved to CRM
• Improve productivity by reducing inbound calls
and on-hold times from field workers
• L ocate, track and monitor status and availability
of mobile workers to increase performance
• P
inpoint the time, date, entry/exit at a customer
location with Geofencing location alerts
pdvConnect helps you prioritize incoming issues by sending
messages with customized subject lines into the office. This allows
the staff to handle the more urgent messages first rather than the
• P
roduce activity and management reports (Stop
time, Clock In/Out, Begin/End Job) that can help
identify opportunities or potential risks
typical first in first out method of voice calls.
pdvConnect Advantages
Job Start/Job End
Document when drivers begin and finish work,
with or without location to help track status and
avoid possible disputes.
Customer Refusal /Duplicate
Drivers notify customer service of issues in the
field without waiting on hold, and can receive
additional instructions via text message, improving
productivity.
Display Verification
Drivers provide photo evidence of events in the
field and proof of completed work. Send photos to
supervisors or experts to get problems solved.
COD Issue
Drivers send in requests and issues without delays
and without wasting productive time.
*Available on pdvConnect Pro version only.
Improve operational efficiency and enhance customer service
with pdvConnect’s workforce management solution.
Manage with Operational Ease
Monitor Your Mobile Workforce
• Reduce incoming voice calls from the field by as much as
50% or more and accomplish more tasks
• Include optional photos and location to improve
accountability, solve issues and mitigate disputes
• Identify the subject of calls before listening to each one
to easily prioritize and handle calls based on importance
• D
rastically reduce time spent on-hold that results
in lost productivity
• Distribute the workload evenly among all office workers
• R
educe driver distraction and minimize risk and
liability with voice response to text messages
• Locate one or more workers at a time on the same map
to see their locations, send text, and receive voice replies
• Monitor driving speed with tracking and alerts
• Compare the workers’ location to the proximity of an
address and dispatch workers quickly
• C
onfirm delivery and service and eliminate
illegible paperwork with Mobile Forms
• Contact drivers while they are out in the field and get
responses faster, and more jobs completed
• Confirm that messages were received
• Archive, forward and create reports to track customer
issues and reduce occurrences proactively
• G
et answers from the office/managers while in the
field to complete jobs and reduce follow up calls
Message: #11
Subject: Breakage
Reference: 234
Time: 1:23
From: Jeff
Mobile: 9876544585
GPS: 99.08769.98.8755
pdvConnect enables drivers to select a
pre-defined subject line, voice record,
take photos and communicate to
call/dispatch centers without delays.
Office workers can prioritize incoming
communications by scanning message
subjects, viewing photos, time and
location stamps.
Easily pinpoint the location of each
driver with color-coded status icons,
making it easy to be dispatched in
real-time.
For More Information:
On the web at: pdvconnect.com
Call: 866-902-6245
Email: [email protected]
Photo and location capabilities are only available in pdvConnect Pro version. For more information on pdvConnect Pro and pdvConnect Standard go to
pdvconnect.com. GPS Location: Requires GPS enabled device. GPS reliability varies by environment ©2015 pdvWireless. All rights reserved.