GRUPPENT SOLUTIONS PRIVATE LIMITED Leadership . Commitment . Success A BPO / IT COMPANY Operational Office : Headquarter : Gruppent Technologie Pvt. Ltd. PROFILE Matrix Tower 7th Floor, DN BLOCK,DN 24 ,Salt Lake ,Sec V Kolkata -700091,India And Branch Located At : Quantum IT Park 5th Floor,Siliguri NH31 ,Matigara ,West Bengal 734010,India Contact No – 033 406 2 4174 / 9804742046 Website url – www.gruppentsolutions.com Email – [email protected] Gruppent Solutions has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by the PROACTIVE Customer Centric approach. Gruppent Solutions is a fast growing remote offshore provider,extending high quality-value added offshore Contact Center Services from our state of art 100 seated Call Center based in India, at Kolkata & Siliguri. Gruppent Solutions specializes in all forms of call center outsourcing services. It includes outbound and inbound call center services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies.         Technical support is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product-rather than providing training customization, or other support services. Technical Support provides online answers to your technical questions and troubleshoots any technical issues related to Visual Paradigm products. If you have any technical enquiries about our products or need help, please contact us using this support. We at GRUPPENT SOLUTIONS provide an extensive facility of service to inbound customers with a single point of contact for all their service questions. Customers rings a single number to order products, make a payment, register a purchase or obtain product information. They can also place a support request or make an inquiry about a product. The agents handling the incoming calls must have the product and technical knowledge to deal with the call personally or, if necessary, transfer the call to a specialist. Customers appreciate the convenience of a single point of contact, provided they receive an appropriate response. Outbound customer service provides two important benefits. Managers can make greater use of agents during quiet periods, improving productivity further. Outbound calls can also strengthen customer relationships by increasing contact and improving the quality of customer experience. A welcome call to a new customer, for example, reinforces the relationship and provides an opportunity to offer additional products or services. Calling a customer for feedback after a service visit demonstrates that you are concerned about the quality of service. Are you looking for any specific data for you business? Life insurance lead generation? Home insurance lead generation? Car insurance lead generation? Disability insurance lead generation or life insurance lead generation? Or possibly some other type of health insurance lead generation? No problem! We are the largest provider of multi-source compiled data and database services in the country, is here to help you find exactly what you are looking for. Here Are Some Specific Leads category We Provide : • Life Insurance Leads • Health Insurance Leads • Business Insurance Leads • Auto Insurance Leads Appointment setting is a niche B2B area where, specific business specializes in increasing sales for clients by cold calling, generating leads, setting qualified appointments for their clients with their end customers and dealers. The qualified appointments, in turn assist the company in acquiring clients. Our appointment setting team specialize in many techniques of lead generation like social media researching, targeting customers, reaching out through various modes and channels, negotiation, leveraging contacts, network building. Design Survey: Use your web browser and our intuitive survey wizard to create your survey. Get started by browsing through Survey Template Library or create your own custom survey from scratch. No programming skills required. Collect Response: After creating your survey, click on the Send Survey link where you can post a web link, send out customized email invitations or add the survey to your own email newsletter. Your survey is automatically hosted on our servers. Analyze Results: Results are collected and tabulated automatically. Graphs and charts are generated online and may also be exported to MS Excel. BENEFITS : • More accurate view of current marketing initiatives • Identify new marketing opportunities • Gain competitive insight • All the functionality you need for questionnaire design, testing, report creation & distribution. • Market research surveys can be deployed by e-mail or by pop-ups/banners. • High scalability able to support hundreds, thousands or millions of respondents. • Integrated panel / respondent management system • Purchase Leads • ASP and server offering available. We at GRUPPENT SOLUTIONS offer a full range of web design and development services. We have been serving with creativity & effectiveness since 2010.Our expertise does not limit itself to web development but also it includes Search Engine Optimization, E-Commerce, Graphic designing, Web Designing, Website Hosting, Web marketing, Website Management and linking (one way, two way, three way).We partner hundreds of organization to enhance their business, marketing and profit goals. A web designer :Focuses on look and feel of a website Uses HTML, CSS, and JavaScript Is competent in color scheming, graphic design, and information flow Creates a great user experience Is right-brained: Strong intuition, creativity, & imagination Portfolio is worth more than a degree A web developer: Creates the inner workings of a website Is competent in programming languages (PHP, .NET, Python, C, Ruby) Develops the user interface Is left-brained: logic, linear thinking, technical Hands-on coding experience is required (either your own products or github) WE INDULGE CREATIVENESS TO YOUR WEBSITE Many software vendors such as Salesforce, SAP and Oracle offer enterprise CRM systems, but there are two major problems with their out-of-the-box solutions: difficulty in implementation and inflated costs. Instead of pouring tons of money into a complicated and cumbersome CRM software package, we at GRUPPENT SOLUTIONS create a light-weight and effective customized CRM at a fraction of the cost. Below are four major reasons that have motivated many customers to build their own CRM. 1. Your Exact Needs, No More, No Less 2. Better Integration with Your Business Operation 3. Escape the Draconian Pricing 4. CRM-Centric Apps for Different Departments Our Java Developers have following competencies Frameworks: Core java, Advance java, Hibernate Core, Struts, Spring, Hibernate, Swing, SWT Web Services: SOAP, WSDL, RESTFUL Web Services, Apache Axis Architectures / Core Structures: J2EE, J2ME, J2SE Web Technology: JSP, servlet, Jquery, Ajax, Java Script, HTML/HTML5, Open CMS Server: Apache Tomcat, Jboss(Red Hat), Databases: SQL Server 2008/2005, My SQL 4.x/5.x, Oracle 8i/9i/10g/11g, SQLite Board of Directors Manager : Operations and Human Resource Team Leaders : Sales and Technical Supervisors Customer Service Agents Hardware Infrastructure • Work stations • IBM Server • Switch • Router • Firewall(Sonicwall) • Predictive dialer • CAD5 cable for network connections. Internet Connectivity • Dedicated leased line • Backup broadband cable link. Internal Training Facilities • LCD Projector • White board • Internal trainers Communication Infrastructure • 24 x 7 VOIP service • Remote desktop connection tool (For remote technical support) • ACD (voice support and inbound call handling) • Toll free number Infrastructure • MATRIX TOWER , Block – DN, Plot – 24, Sector - V, Salt Lake City, Kolkata – 700091 • Area in Sq. ft. – 2000 sq.ft. • Capacity :60 seats MANPOWER • 40 Agents Available currently for Voice Process • 15 Agents Available for Data Entry (Non Voice )Process Projects Undertaken • Lead Generation Survey Process from A UK company • Outbound Sales Process From A US Based Client PROPOSED 100 SEATER CONTACT CENTER • Quantum IT Park 5th Floor,Siliguri NH31 ,Matigara ,West Bengal 734010,India • Area in Sq. Ft. -4130 sq.ft. • Capacity 100 seats • Quality support We believe in quality service so we hire certified and experienced professionals. Our technicians are best in the industry with long years of experience. We provide regular training to our technicians to keep them updated with latest technical trend. • Customer satisfaction We focus on 100% customer satisfaction by providing them best quality service at lowest cost. • Customer retention For customer retention we – a. Provide regular services to our customer. b. Do quality check for every support we provide c. Provide attractive offers. d. Encourage customer feed back. Contact Center Operations Sales Call Center Forecasting and Target Setting Sales Call Center Optimization Call Center Reporting and Dashboards  Call Center Operational Efficiencies  Shift Design and Evaluation  Call Center Management      Customer Data Base 9% 12% United Kingdom United States & Canada Australia 79%