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Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
Pre-bid Query response
Tender Reference No:
GSTN/ITFMS/2015/02
IT Facilities Management System At
30 March 2015
Goods And Services Tax Network
Goods and Services Tax Network
Room No. 223-229, 2nd Floor
The Janpath Hotel
New Delhi-110001
Website: http://www.gstn.org/
Page 1 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
1.
17 General
specifications:
Antivirus /36
6. Must have Assessment mode to
allow first to evaluate whether
spyware/grayware is legitimate
and then take action based on the
evaluation
Clause changed to
Must be able to detect spyware/grayware
and then take action based on threat
assessment
2.
17 General
specifications:
Antivirus /37
14. Adjusts the scanning speed if:
The CPU usage level is Medium or
Low Actual CPU consumption
exceeds a certain threshold
3.
17 General
specifications:
Antivirus /37
11. Must provide Outbreak
Prevention to limit/deny access to
specific shared folders, block
ports, and deny write access to
specified files and folders on
selected clients in case there is an
outbreak
Same as SlNo 5.
Spyware and greyware is never
deemed to be safe. Todays threats
can use any mechanism to exploit and
hack the systems.No
spyware/grayware is deemed as safe
as per industry experts. More
importantly, why we need to restore
spyware/grayware? It is suggested to
delete the clause.
CPU usage is defined by the
OS/application. Antivirus adjusting
CPU usage seems to favour a OEM.
It is requested to make this vendor
netural or rephrase it to "Solution
should be configurable scanning with
built in intelligence to have best scan
performance, blanced performance
and/or best application performance"
so that it does not hinder with the
OS/system defined CPU cycles.
Same as SL No.15
Outbreak prevention is a OEM
specific. We suggest it to be removed
to make it vendor neutral.
clause changed to
Solution should be configurable scanning
with built in intelligence to have best scan
performance, balanced performance
and/or best application performance
clause changed to
Must provide Malware infection & its
spread/proliferation to limit/deny access to
specific shared folders, block ports, and
deny write access to specified files and
folders on selected clients in case there is
an outbreak
Page 2 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
4.
5.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
17 General
specifications:
Antivirus /37
Todays threats need multilayer
protection-like network threat
protection, file reputation , behavior
based protection and repair to
remove difficult to remove malwares
from a centralised console.
Our underatanding is that Integrated
management server should be able to
manage firewall, IDS/IPS, file
reputation, application and device
control and other features which
enhance its capabilities.
no change
17 General
specifications:
Antivirus /38
16. Should have Integrated
spyware protection and cleanup
30. Must be able to send
notifications whenever it detects
a security risk on any client or
during a security risk outbreak, via
E-mail, SNMP trap or Windows NT
Event log
Is our understanding correct?
This is same Sl. No 33
no change
Most of leading AV OEM support one
or two of the notifications. It is
requested to change the spec.
The spec should be "Must be able to
send notifications whenever it detects
a security risk on any client or during a
security risk outbreak, via E-mail /
SNMP trap or Windows NT Event log"
Page 3 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
6.
17 General
specifications:
Antivirus /38
31. Should have a feature similar
to Firewall Outbreak Monitor
which sends a customized alert
message to specified recipients
when log counts from IDS,
personal firewall, and/or network
virus logs exceed certain
thresholds, signaling a possible
attack.
Same as SL, No 32
"Firewall Outbreak Monitor" is
specific to an OEM. We suggest it to
made vendor neutral by rephrasing
the spec to "Should have a feature to
set security thresholds that you set
determine when the Security Status
message is considered Poor.
Thresholds reflect when GSTN
network is considered to be out of
compliance with your security
policies."
clause changed to
Should have a feature which sends a
customized alert message to specified
recipients when log counts from IDS,
personal firewall, and/or network virus logs
exceed certain thresholds, signalling a
possible attack.
7.
19 General
specifications: DLP
endpoint/43
General
We suggest that DLP should be in the
leader quadrant of Gartner’s Magic
quadrant
no change
8.
14.7 Patch
Management
(SCCM) /28
SCCM is specific to Microsoft.
Can other bidders/OEMs quote for
this solution?
yes
9.
14.7 Patch
Management
(SCCM) /28
17. It should be able to provide
Package Chaining
This may be treated as optional feature
10.
14.7 Patch
Management
(SCCM) /28
18. Handle Multiple Reboots in
Packages Automatically
Our understanding is that we are
referring to dependencies on other
software here. Is our understanding
correct?
The multipe reboots are dependent
on the packaging Solution and
underlying OS. To make it vendor
neutral, we suggest to remove this as
it favours a OEM.
This may be treated as optional feature
Page 4 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
11.
14.7 Patch
Management
(SCCM) /28
23. It should be able to deliver
virtualized package of applications
This may be treated as optional feature
12.
14.7 Patch
Management
(SCCM) /29
29. The solution should support
Scanning and Quarantine of Noncompliant Systems
13.
14.7 Patch
Management
(SCCM) /29
31. The solution should be able to
determine the gaps in the
network: this model should give
the nature of gaps within the
control environment, gaps that
must be remediated by the
creation and deployment of
effective control polices, process
and procedures.
General specifications: Core
Switch
In tender there is no mention of
virtual application streaming will be
used. All the applications will be on
the servers. Therefore it will
unnecessary increase the cost of the
solution which is not to be used. It is
requested to remove the specs.
This functionality is for Network
Access Control which measures
compliance of the endpoints based on
the security policy set by GSTN. It is
therefore requested to move this to
NAC - 20 General specifications: NAC
on page 45
Patch Management does not have
capability to scan gaps in network. Its
mai job is to locate missing patch and
deploying these patches based on the
criticality. Moreover this is NMS
functionality. It is therfore requested
to remove or move this specification
to 13 General specifications: Network
Monitoring System on page 21
14.
To be read in conjunction with page 45
General specifications: NAC
To be read in conjunction with page 21
General specifications: NMS
Page 5 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
15.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
sl. No. 17/ pg 13
The OEM should be either: in
Gartner’s Magic quadrant for Data
centre capability and be in the IDC
report for first 5 Switching Vendors
no change
The OEM should be either: in
Gartner’s Magic quadrant for Data
centre capability and be in the IDC
report for first 5 Switching Vendors
no change
The OEM should be either: in
Gartner’s Magic quadrant for Data
centre capability and be in the IDC
report for first 5 Switching Vendors
no change
16.
17.
General specifications: Access
Switches 48 Ports
sl.no 19/pg 15
18.
19.
The OEM should be either: in the
leader quadrant of Gartner’s
Magic quadrant for Wired and
Wireless LAN Access
Infrastructure as of June 2014
OR NDPP certified (valid)
The OEM should be either: in the
leader quadrant of Gartner’s
Magic quadrant for Wired and
Wireless LAN Access
Infrastructure as of June 2014
OR NDPP certified (valid)
General specifications: Access
Switches 24 Ports
sl.no 20/pg 16
The OEM should be either: in the
leader quadrant of Gartner’s
Magic quadrant for Wired and
Wireless LAN Access
Infrastructure as of June 2014
OR NDPP certified (valid)
Page 6 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
20.
Points of clarification Required
GSTN's response
General specifications: UTM Point-6
21.
sl.no 6/pg 31
Firewall should support 100 siteto-site VPN Tunnels.
Firewall should support 75 site-to-site
VPN Tunnels.
Clause changed to
Firewall should minimum support 75 siteto-site VPN Tunnels.
22.
Voice Gateway Page 6
Kindly clarify the quantity of voice
gateways required.
The quantity for voice gateways is not
mentioned in the "Introduction"
section of the tender document
"02_BOM attached to-Vol_I"
Additional Clause
Voice Gateway - quantity 2
23.
Voice Gateway Page 6
The Voice gateway should support
redundant power supply.
The power supply redundancy has
been asked for at every level of the
network architecture. Similar
redundancy is required at the voice
gateway level.
no change
Page 7 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
24.
13 General
Specification : NMS,
page 21
The solution should be open
source
As per our understanding , GSTN
would need a solution which is based
on open standards and provides ease
of integration with hetorgenous
technologes . Can you please confirm
NMS solution should be compliant to open
standards and protocols
25.
14.1 General
specification :
Server OS, page 22
The server OS should have inbuilt
PKI certifying authority and EAL4+
certified.
Clause changed to
The server OS should have inbuilt PKI
certifying authority and current or
immediate previous ( n-1) versions should
be EAL4+ certified.
26.
Page 23: 14.2
Microsoft Exchange
Server
Licenses should be of the latest
commercial release of Microsoft
Exchange Server, for 100
mailboxes, expandable to 400.
EAL 4+ Certification is a long running
process , Windows Server 2008 R2 is
EAL 4+ certified however , Widnows
Server 2012 R2 is under going
certification process hence we
request you to modify this clause as
follows " The server OS should have
inbuilt PKI certifying authority and
current or immediate previous ( n-1)
versions should be EAL4+ certified.
We understand that GSTN needs
Exchange Server solution for 100
mailboxes, expandable to 400. does
that mean initally there will be only
100 users for Exchange server . Can
you please confirm
Understanding is correct
Page 8 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
27.
Introduction/ MS
Exchange
Server/Page 2
clause changed to
2 Exchange Servers with Exchange
Standard CALs – 100,
Lync CALs -60 and Windows CALs -100
28.
Page No 11, Internet Please clarify the number of 10
Routers
Gig ports required on Router for
integration with the Core switch.
Can you please confirm the number of
users using Exchnage and link As per
the detailed mentioned in section
:Page 23: 14.2 Microsoft Exchange
Server" Department is looking for 100
mailboxes inititally , if that is the case
then bill of material for Client Access
Licenses will be as follows:
Exchange Std CALs - 100
Lync CALs -100
Windows CALs -100
Can you please confirm?
As the core switches are 10 Gig, We
will need 10 Gig interfaces for
connectivity on routers.
29.
1, Page No 12, Core
Switch
The core switch scalability is not
mentioned, Mentioning the same will
help size core switch.
please make assumptions based on the
indicative solution architecture given in the
RFP
2 Exchange Servers with 60 CALs
for ADS, Exchange & Lync
Please clarify if scalabilit of upto 8
devices in the same virtual
chassis/ chassis are required in
the core switch
please make assumptions based on the
indicative solution architecture given in the
RFP
Page 9 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
30.
1, Page No 12, Core
Switch
Please clarify what if the core
switch should act as a single
logical device with single IP
management for the purpose of
easy mangement and linear
configuration on core layer.
Sinle IP mangement and single logical
switch will enhance the performance
of the core switch and also decrease
management efforts by half
SI to assess and propose best possible
design
31.
1, Page No 12, Core
Switch
Should support 245 Mpps of
forwarding rate.
as per RFP specs
32.
3, Page No 30, Log
Collector
Logs will be retained and archived
automatically for 1 year for
analysis of security events.
Please clarify if blocking architecture
is required on the switch as for non
blacking arhitecture "The switch
Should support 476 Mpps of
forwarding rate for IPv4 and IPv6".
The asked fordwarding rate is not
inline with the switch performace and
is blocking from day-1. The required
performance is 640Gbps. The
forwarding and switch performace are
inter-related. The required forwarding
comes at 476Mpps (640Gbps/2 x
1.488)
Request you to please clarify the
space required for retaining events,
We suggest that the Log collector
should have atleast 6 x 500 GB, RAID
10
SI to size the capacity to meet the RFP
requirments
Page 10 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
33.
7, Page No 30, Log
Collector
Event and flow logs are protected
for temper proof log archives.
Manage log archives with
scheduled compress, encrypt,
rename, move and delete rules.
Automatic archival of log files.
Request you to please clarify the
SI to plan the capacity to meet the RFP
system capabilitites to handle events
requirments
and flows.
We suggest tot that the system should
be capable of handling 1000 Event
per second and 50K Flows per minute
34.
Page No 30, Log
Collector
Device should have power supply
redundancy
35.
Page No:14, Scope
of services, Clause 3
The SI shall need to implement
CUCM licenses & associated
material provided by GSTN and OS
etc. on the new/revamped
hardware. However the SI shall
need to supply, install, integrate,
test and commission like IP
Phones. The existing IP phones at
TINXsys WAN sites shall also be
reconfigured to register on the
new setup under support from
support engineers at TINXsys
sites.
This device is a critical device which
will store data for approx atleast 1
year as per the solution requirement,
Request you to please asd basic
redundancy with in the device as this
device is not in redundant mode.
1. It has been understood from the
RFP that only the IP phones are
requuired to be provided by the SI.
Please confirm.
2. As per the RFP, the SI is required to
configure CUCM alongwith the related
haerdware & software provided by
GSTN.
3.As we are a non-Cisco SI, We will be
providing a standard based, third
party IP phones. We undersatnad
that the same willl be acceptable to
the GSTN. Please confirm.
as per RFP specs
1. Yes IP phones and Voice gateway (added
in Corrigendum)
2. Yes
3.Yes
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
Page 11 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
36.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Page No:15, Key
Deliverables, Clause
-B-iii
The VoIP solution: The SI shall
need to implement CUCM licenses
& associated material provided by
GSTN and OS etc. on the
new/revamped hardware.
However the SI shall need to
supply, install, integrate, test and
commission like IP Phones. The
existing IP phones at TINXsys
WAN sites shall also be
reconfigured to register on the
new setup under support from
support engineers at TINXsys
sites.
Points of clarification Required
Detailed specifications of Voice
gateway are provided in the RFP.
However RFP states that everything
other than the IP phones will be
provided by GSTN to the SI. Kindly
provide clarity on voice gateway
specifications in the RFP.
GSTN's response
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
comprehensive with full dial out / dial in
and other features as given in this RFP.
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
Page 12 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
comprehensive with full dial out / dial in
and other features as given in this RFP.
37.
Page No:6, Voice
Gateway
38.
RFP-Annexure I:
Volume I/ 10
General
specifications:
Wireless AP/page 18
39.
40.
Additional Clause
Voice Gateway - quantity 2
Must have atleast 4 dBi gain on
both radios. Must support 3x3
multiple-input multiple-output
(MIMO) with three spatial
streams.
please change antenna gain to "3
dBm".
no change
RFP-Annexure I:
Must support upto 23 dbm for 5
Volume I/ 10
GHz of transmit power.
General
specifications:
Wireless AP/page 18
given overall specifications are not as
per WPC regulations. You have asked
23 dBm Radio transmit power and 4
dB antenna gain which is more then
permissable WPC limit. Please change
specs to 22dBm.
all products to adhere to indian regulatory
standards
RFP-Annexure I:
Must have -100 dB or better
Volume I/ 10
Receiver Sensitivity.
General
specifications:
Wireless AP/page 18
Please change the specifications to
"Must have -100 dB or better Receiver
Sensitivity".
Clause changed to
Must have -96 dB or better Receiver
Sensitivity.
Page 13 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
41.
RFP-Annexure I:
Volume I/ 10
General
specifications:
Wireless AP/page 21
AP model proposed must be able
to be both a client-serving AP and
a monitor-only AP for Intrusion
Prevention services.
please change specification to "AP
model proposed should be able to
work as client-serving AP and a same
time monitor AP for Intrusion
Prevention services."
no change
42.
RFP-Annexure I:
Volume I/ 10
General
specifications:
Wireless AP/page 21
RFP-Annexure I:
Volume I/ 10
General
specifications:
Wireless AP/page 21
WAPs must support Hardwarebased DTLS / IP SEC encryption on
CAPWAP/ LWAP Standard.
please change specs to "WAPs must
no change
support Hardware-based DTLS / IP SEC
/HTTPS encryption on CAPWAP/
LWAPP Standard".
The OEM should be in the leader
quadrant of Gartner’s Magic
quadrant for Wired and Wireless
LAN Access Infrastructure as of
June 2014
please change specs to "The OEM
should be in the leader quadrant of
Gartner’s Magic quadrant for Wired
and Wireless LAN Access
Infrastructure/IDC leader quadrant as
of June 2014".
no change
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
WLAN controller must have at
least 4 x 1Gbps of uplink
interfaces.
please change specification to "WLAN
controller must have at least 2 x
1Gbps of uplink interfaces." 4 port
1GBPS is available with limited OEM's.
ruckus support distributing
forwarding architecture where data
traffic routed locally from AP and only
management traffic reaches to
controller.
no change
43.
44.
Page 14 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
45.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
Must support coverage hole
detection and correction that can
be adjusted on a per WLAN basis.
please remove this line. Ruckus
supports coverage hole detection
through a patented Beamflex
technology. Which create up to 4000
RF pattern through multiple Adaptive
Antenna elements inside AP.
no change
46.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
WLC should support First hop
security features in IPv6 network
DHCPv6 guard and 1Pv6 source
guard.
please change this to "WLC should
support IPv6."
clause changed to
WLC should support IPv6
47.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
Should support ability to adjust
Delivery Traffic Indicator Message
(DTIM) on a per WLAN/ radio
policy basis to improve
performance for latency sensitive
applications.
please remove this line. DTIM is
technology which is specific to
Switching vendors with Wi-Fi
portfolio. Ruckus supports Smartcast
which do IP around TIM.
clause changd to
Latency sensitive application must be
supported efficiently
48.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
Must be able to dedicate some
APs to monitor-only for Intrusion
Prevention Services.
please change it to Must be able to
use APs to monitor for Intrusion
Prevention Services.
no change
Page 15 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
49.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
Must support client roaming
across controllers separated by a
layer 3 routed boundary.
clause changed to
Must support client roaming across
controllers
50.
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
Should support the ability to
schedule AP power on/off for
energy savings.
please remove this. Ruckus support
Active Passive redundancy with
controller. Across controller L3
roaming is supported in Active: Active
condition which is required as few
OEM's controller can’t handle all AP's
hence they support Load balancing to
manage AP's in deployment.
supported by limited vendors. Please
remove it so all leading Wireless
vendors can participate in this RFP.
Should have Voice and Video Call
Admission and Stream
prioritization for preferential QOS.
Should have Voice and Video Call
Admission & QOS.
no change
RFP-Annexure I:
Volume I/ 11
General
specifications:
WLAN
Controller/page 22
The OEM should be in the leader
quadrant of Gartner’s Magic
quadrant for Wired and Wireless
LAN Access Infrastructure as of
June 2014
The OEM should be in the leader
quadrant of Gartner’s Magic quadrant
for Wired and Wireless LAN Access
Infrastructure/IDC leader quadrant as
of June 2014
no change
51.
52.
no change
Page 16 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
53.
12 General
specifications:
Mobility Services
Solution
Please remove this and add
critical features to Controller
Specifications.
Mobility Service Solution allow limited
vendors to participate although
majurity of features will be supported
in Controller. This stops vendors even
with best in class WiFi solutions.
Section header changed to Mobility
Services Solution (Wireless Intrusion
Prevention System)
Additional Clause
WIPS solution may be integrated in WLAN
controller or with an external box.
54.
General
specifications:
Internet Router
sl.no.13/pg 11
Should have integrated USB port
We suggest that proposed Router
should support out of band
management Ethernet port and
console port to access the router.
And integrated USB port should not
be mandatory as asked in the RFP.
Clause changed to
Should have a management port which can
be either USB or Ethernet port over and
above the usable ports
55.
General
specifications: Core
Switch
sl.no.1/pg 12
The switch should be flexible
enough for deploying 32 SFP+
ports populated with 6 x 10 G SR
transceivers and 10 x 1 G SX
transceivers.
Can bidder propose switch with 24
1GE + 4 10G ports which has space ,
power and price advantage if it meets
the business requirements.
yes
56.
General
specifications:
Access Switches - 48
ports
sl.no.1/pg 14
The Switch should have at least 48
10/100/1000 Line Rate ports.
Can the bidder propose 2 switches of
24 1G + 4 10G
Only if functionality and speeds are not
affected.
Page 17 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
57.
General
specifications:
Access Switches - 48
ports
sl.no.3/pg 14
The Switch should support
Redundant Power Supplies and
should be capable of providing
minimum 700W or higher of POE/
POE +Power.
How many POE ports is required on
the switch ?
Bidder to assess based on RFP specs
58.
General
specifications:
Access Switches - 48
ports
sl.no.4/pg 14
The Switch should have Stacking.
Can the bidder propose switches
without stacking also or is this a
mandatory business requirement?
Expansion should be possible either
through stacking or by addition of cards in
the chassis
59.
General
specifications:
Access Switches - 48
ports
sl.no.18/pg 14
Is this a mandatory business
requirement ?
Clause changed to
The switch should support feature to
monitor in/out traffic on each of the ports
of the switch with identification of source
and destination as a minimum.
60.
02_BOM attached
to-Vol_I,Page No 12,
Core Switch, Point 4
The Switch should support Full
Flexible Neflow or equivalent
which provides ability to
characterize IP traffic and identify
its source, traffic destination,
timing, and application
information and is critical for
network availability, performance,
and troubleshooting.
Should support 245 Mpps of
forwarding rate.
Please change the clause to " Should
support 476 Mpps of forwarding rate
for IPv4 and IPv6". The asked
fordwarding rate is not inline with the
switch performace. The required
performance is 640Gbps. The
forwarding and switch performace are
inter-related. The required forwarding
as per RFP specs
Page 18 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
comes at 476Mpps (640Gbps/2 x
1.488)
61.
02_BOM attached
to-Vol_I, Page No
16, Access Switches
- 24 ports, Point 2
Additionally, the Switch should
have minimum 2 x l G Uplinks
populated with 2 x l G SX
transceivers.
62.
02_BOM attached
to-Vol_I, Page No
18, Wireless AP,
Point 6
Must have -100 dB or better
Receiver Sensitivity.
Please change the clause to "
Additionally, the Switch should have
minimum 4 x 10G SFP+ Uplinks non
blocking populated with 2 x l G SX
transceivers. To have a linear solutio
nand future scalability it is
recommended that The switch should
be equipped with 10G uplinks for
solution requirements and investment
protection. In the RFP the 48 Port is
asked with 10G uplinks but 24 port is
not so this will act as bottle neck in
future.
Must have -96 dB or better Receiver
Sensitivity. Practically -100 db receive
senstivity is just available for 802.11b
standard and become OEM specific
clause that too for obselete standard .
For 802.11n and 802.11ac clients have
receive senstivity of maximum upto 80 dbm thus it is requested to amend
the clause.
as per RFP specs
clause Changed to
Must have -96 dB or better Receiver
Sensitivity.
Page 19 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
63.
02_BOM attached
to-Vol_I, Page No
19, Wireless AP,
Point 2
WLAN Controller should support
upto 70 Access points in a single 1
RU chassis and should be licensed
for 25 APs from day 1.
clause changed to
WLAN Controller should support upto 30
Access points in a single 1 RU chassis and
should be licensed for 25 APs from day 1.
64.
02_BOM attached
to-Vol_I, Page No
20, Mobility
Services Solution
Mobility Services Solution
WLAN Controller should support upto
30 Access points in a single 1 RU
chassis and should be licensed for 25
APs from day 1. GSTN total office area
is 36000 sq ft and with 24 AP's
deployment is already very dense
(1500 sq ft per AP) with no scope of
expansion upto 70 AP's. Also out of 3
OEM present in Gartner leaders
Quadrant only 1 OEM has controller
which support 70 AP thus forcing
other OEM to quote higher controller
. It is our humble request to amend
the clause so that it will be a level
playing field for all top OEMs and will
be apple to apple comparison
technically and commercially.
Mobility Service solution here is
required for WIDS/WIPS primarily.
OEM has different approach for
WIDS/WIPS/Location based service
thusit should not be manadatory for
all the OEM to provide separate
appliance for this. This is favouring
only one OEM thus it is our humble
submission to allow these
functionality as integrated in WLC or
with separate appliance. Request to
allow OEM to quote WIDS/WIPS as
integrated functionality if available.
Section header changed to Mobility
Services Solution (Wireless Intrusion
Prevention System)
Additional Clause
WIPS solution may be integrated in WLAN
controller or with an external box.
Page 20 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Integrated with controller is always
better solution as Access points
willwork in hybrid mode.
65.
02_BOM attached
to-Vol_I, Page No
20, Mobility
Services Solution,
Point 3
A single physical appliance shall
support the wiPS functionality for
maximum number of 70 monitor
mode or enhanced local mode
access points, licensed for 25 AP
Day 1.
66.
02_BOM attached
to-Vol_I, Page No
21, Network
Monitoring System,
Point 2
Network Monitoring services shall
be provisioned 24x7 basis. The
monitoring can be from on-site
instance deployment of tool of SI
or can also be done by off-site
tool of SI
A single physical appliance shall
support the wiPS functionality for
maximum number of 15 monitor
mode or enhanced local mode access
points, licensed for 15 AP Day 1.
Ideally there should be 1 sensor for
four to fivr access points. Here in
GSTN only 24 AP's going to be
deployed and separate appliance for
70 AP's is just loading the BOQ of
other OEM and favouring only one
OEM. It is requested to amend the
clause.
• Will NMS Application be in Primary
and standby model?
For Redundancy and minimize the
single point of Failure, NMS
application also should be installed as
primary and standby model. Please
confirm.
Clause deleted
NMS is to be provided as a service 24X7
either on-site or off-site
Page 21 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
67.
02_BOM attached
to-Vol_I, Page No
21, Network
Monitoring System,
Point 10
The solution should be open
source
68.
02_BOM attached
to-Vol_I, Page No
22, Server OS, Point
1
Licenses should be latest version
of Enterprise /Enterprise Plus /
Data Centre. The proposed license
version should be the highest
(having full features) version.
69.
02_BOM attached
to-Vol_I, Page No 23
Microsoft Exchange
Server, Point 1
Licenses should be of the latest
commercial release of Microsoft
Exchange Server, for 100
mailboxes, expandable to 400.
Please remove this clause as Open
NMS solution should be compliant to open
Source from Network Management
standards and protocols
system.
Please remove this clause. As lack of
features, stability and support issue
are main gaps in open source tool. It is
recomanded to remove open source
clasue from the NMS solution.
Should also include Subscription for
no change
OS
Licenses / Subscription should be
latest version of Enterprise
/Enterprise Plus / Data Centre. The
proposed license version should be
the highest (having full features)
version.
Specs should be made open to allow
no change
3rd party solution like IBM Lotus Note
or Zimbra
Page 22 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
70.
02_BOM attached
to-Vol_I, Page No 23
Microsoft Exchange
Server, Point 3
MS Exchange with standard
features e.g. DLs, collaboration
facilities, Meeting Room Bookings,
Global Address book, ActiveSync
for smartphones
Specs should be made open to allow
3rd party solution like IBM Lotus Note
or Zimbra
no change
71.
02_BOM attached
to-Vol_I, Page No 23
Microsoft Exchange
Server, Point 5
MS Lync for collaboration – 100
users (costs are important here.)
Specs should be made open to allow
3rd party solution like IBM Lotus Note
or Zimbra
no change
72.
02_BOM attached
to-Vol_I, Page No
28, Patch
Management
(SCCM)
Patch Management (SCCM)
• Do we required to provide Microsoft
SCCM Patch Management Tool Only?
There are number of 3rd party patch
management tools available with
more flexiblity. It is recommonded to
allow us to propose other patch
management tools, which will fulfil all
GSTN patch management
requirement.
Compliance scanning and third party
application updates are main gaps in
SCCM patching. These gaps can be
filled by using 3rd party Patch
Management Tools.
no change
Page 23 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
73.
02_BOM attached
to-Vol_I, Page No
30, Log Collector,
Point 3
Logs will be retained and archived
automatically for 1 year for
analysis of security events.
Request you to please clarify the
space required for retaining events,
We suggest that the Log collector
should have atleast 6 x 500 GB, RAID
10
SI to size the capacity to meet the RFP
requirments
74.
02_BOM attached
to-Vol_I, Page No
30, Log Collector,
Point 7
Event and flow logs are protected
for temper proof log archives.
Manage log archives with
scheduled compress, encrypt,
rename, move and delete rules.
Automatic archival of log files.
Request you to please clarify the
SI to plan the capacity to meet the RFP
system capabilitites to handle events
requirments
and flows.
We suggest tot that the system should
be capable of handling 1000 Event
per second and 50K Flows per minute
75.
02_BOM attached
to-Vol_I, Page No
30, Log Collector,
Additional clause
Device should have power supply
redundancy
This device is a critical device which
will store data for approx atleast 1
year as per the solution requirement,
Request you to please add basic
redundancy with in the device as this
device is not in redundant mode.
as per RFP specs
Page 24 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
76.
02_BOM attached
to-Vol_I, Page No
31, UTM, Point 7
Firewall should support 100 siteto-site VPN Tunnels.
1 Gbps throughput can not hold 100
site-site tunnels., please change to
Firewall should support 75 site-to-site
VPN Tunnels.
clause changed to
Firewall should support minimum 75 siteto-site VPN Tunnels.
77.
02_BOM attached
to-Vol_I, Page No
34, UTM, Point 73 78
Point 73 to 78 - Data Leak
Prevention
This is DLP featurs and it is advised to
have dedicated network DLP soluiton
as using network DLP in UTM will be
based on shared resources and
System performance will degrade and
main purpose of UTM will be
compromised. Request to remove
point 73 to 79.
Request you please add separate DLP
solution where, all DLP you can have
protection of Data in motion , Data at
rest and Data in use. So, Request to
remove this clause ( point 73 to 79 )
as part of DLP and Suggest to add the
DLP solution for - Data-inMotion,
Data-at-Rest, Data-in-Use.
no change
Page 25 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
78.
02_BOM attached
to-Vol_I, Page No
34, UTM, Point 73
Please explain whether you are also
looking for monitoring of Data then
enforce data blocking.
no change blocking is required
79.
02_BOM attached
to-Vol_I, Page No
35, UTM, Point 80
The proposed system shall allow
administrator to prevent sensitive
data from leaving the network.
Administrator shall be able to
define sensitive data patterns,
and data matching these patterns
that will be blocked and/or logged
when passing through the unit.
The DLP capability shall support
the following protocol & activities
The proposed system shall have
built-in high availability (HA)
features without extra
cost/license or hardware
component
To achieve the HA additional
hardware is required so please
remove hardware component it
should be " The proposed system shall
have built-in high availability (HA)
features without extra cost/license"
no change
80.
02_BOM attached
to-Vol_I, Page No
36, Antivirus, Point
6
Must have Assessment mode to
allow first to evaluate whether
spyware/grayware is legitimate
and then take action based on the
evaluation
Please clarify and elobotrate the
functionality required here.?
Clause changed to
Must be able to detect spyware/grayware
and then take action based on threat
assessment
Page 26 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
81.
02_BOM attached
to-Vol_I, Page No
37, Antivirus, Point
14
Adjusts the scanning speed if: The
CPU usage level is Medium or Low
Actual CPU consumption exceeds
a certain threshold
Please remove this point as this is
specific to some OEM
clause changed to
Solution should be configurable scanning
with built in intelligence to have best scan
performance, balanced performance
and/or best application performance
82.
02_BOM attached
to-Vol_I, Page No
43, DLP endpoint
End point DLP
There are bundled solution avaialble
now for Endpoint Antivirus and
Endpoint DLP within same agent.
Request you please clarify if bidder
can quote Item no.20(Antivirus) and
Item 22(end point DLP ) as a bundled
solution ?
no change
83.
01_GSTN - RFP Vol_I, Page No 14,
Scope of services,
Point 3
The SI shall need to implement
CUCM licenses & associated
material provided by GSTN and OS
etc. on the new/revamped
hardware. However the SI shall
need to supply, install, integrate,
test and commission like IP
Phones. The existing IP phones at
TINXsys WAN sites shall also be
reconfigured to register on the
new setup under support from
support engineers at TINXsys
sites.
1. It has been understood from the
RFP that only the IP phones are
requuired to be provided by the SI.
Please confirm.
2. As per the RFP, the SI is required to
configure CUCM alongwith the related
haerdware & software provided by
GSTN.
3.As we are a non-Cisco SI, We will be
providing a standard based, third
party IP phones. We undersatnad
that the same willl be acceptable to
the GSTN. Please confirm.
1. Yes IP phones and Voice gateway (added
in Corrigendum)
2. Yes
3.Yes
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
Page 27 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
84.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
01_GSTN - RFP Vol_I, Page No 15,
Key Deliverables, Biii
The VoIP solution: The SI shall
need to implement CUCM licenses
& associated material provided by
GSTN and OS etc. on the
new/revamped hardware.
However the SI shall need to
supply, install, integrate, test and
commission like IP Phones. The
existing IP phones at TINXsys
WAN sites shall also be
reconfigured to register on the
new setup under support from
support engineers at TINXsys
sites.
Points of clarification Required
GSTN's response
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
comprehensive with full dial out / dial in
and other features as given in this RFP.
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
Page 28 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
choose to use the CUCM provided by GSTN.
However, the voice solution should be
comprehensive with full dial out / dial in
and other features as given in this RFP.
85.
02_BOM attached
to-Vol_I, Page No 6,
VoIP, Point 4 (Voice
Gateway)
86.
Vol II PQ criteria
87.
5.4.4 Monitoring
Services pg 22
Detailed specifications of Voice
gateway are provided in the RFP.
However RFP states that everything
other than the IP phones will be
provided by GSTN to the SI. Kindly
provide clarity on voice gateway
specifications in the RFP.
Additional Clause Voice gateway - quantity 2
“The Bidder should have an
annual turnover of Rs. 80 Crores
or more for each of the last three
financial years ending 31st March
2014”
We will be highly obliged if require
turnover may be changed to Rs. 40
crores instead of Rs. 80 Crores
Clause changed to
The Bidder should have an annual turnover
of Rs. 40 Crores or more for each of the last
three financial years ending 31st March
2014
The monitoring services of the
GSTN network may be provided
by SI from remote site using their
own NMS tool which is offsite.
Alternately, SI may also deploy an
NMS tool on-site at GSTN
premises.
1. Pls elaborate at what level network
monitoring is required- Up to router
level or all swithces and other
networking devices need to be
monitored from remote NMS tool?
2. If SI Deployes NMS tool at GSTN
premises, what will be payment
mechanism?
all network devices
Page 29 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
88.
5.4.8 Remote /
offsite support /
Help Desk Support
pg 24
It is expected that successful
Vendor shall bring his services
desk tool at no additional cost to
GSTN.
both options a allowed
89.
6 Implementation
prioritization and
timeline pg 26
Internet access – SI is expected to
deploy all related hardware,
software and other components
to allow GSTN users to access the
internet from its Aerocity office
with basic security enabled.
Pls clarify whether GSTN requires, ONPremise Service desk tool or the
bidder may install service desk tool in
some other location and provide
administrator level access ( read,
write access) of this tool to ons-site
/off site support staff responsible for
providing support to GSTN for the
purpsoe of fault notification calls
booking and generation of fault
notification tickets.
1. Who will provide Internet Services,
the bidder vide this RFP or through
other Service provider out of scope of
this RFP?
2. Normally Internet router with basic
security features builtin, modems ( if
required for last mile termination) are
provided by Internet Service provider.
Pls clarify whether bidder need to
provide Internet router also. if yes,
What is the maximum Internet
Bandwidth required during contract
period and what basic security
features GSTN is looking for from the
ISP.
1. Internet services is out of scope of this
RFP
2. However internet router is a deliverable
Page 30 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
90.
6 Implementation
prioritization and
timeline pg 26
1. External calls are to be through PRI
gateway. PRI will be provided by GSTN
2. Solution should adhere to Indian
regulatory standards
91.
PG 15
1. Pls elaborate what do you mean by
"External VOIP calls".
2. as per DoT regulations, only CUG
VOIP calls are permitted. CUG to
Mobile/PSTN/ Other Company IP
Number if the calling and rceiving
numbers fall in different telcom
circles/LDCA/ outside PSTN CUG , are
not permitted. Pls clarify.
VOIP Phone work on which protocolSIP or any other proprietary protocol.
VoIP services - SI is expected to
deploy all related hardware,
software and other components
to allow GSTN users to user the
VoIP setup to make internal VoIP
calls, external VoIP calls, make
calls to outside mobile or PSTN
numbers and receive calls from
PSTN or mobile numbers
iii. The VoIP solution: The SI shall
need to implement CUCM licenses
& associated material provided by
GSTN and OS etc. on the
new/revamped hardware.
However the SI shall need to
supply, install, integrate, test and
commission like IP Phones. The
existing IP phones at TINXsys
WAN sites shall also be
reconfigured to register on the
new setup under support from
support engineers at TINXsys
sites.
Clause changed to
iii. Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
Page 31 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
comprehensive with full dial out / dial in
and other features as given in this RFP.
92.
02_BOM attached
to-Vol_I-Page 2
Rack Servers-Qty 4
Please clarify how these 4 servers
would be utilized. Is there any existing
application for which these servers
are supposed to be utilized
as given in RFP
servers would need to have virtualization
and VM instances created for running
various sevices as given in RFp
93.
02_BOM attached
to-Vol_I-Page 2
Server Virtualization-All Servers
HyperV is built in in Windows server
for virtualizaion. Please clarify the
expectation
servers would need to have virtualization
and VM instances created for running
various sevices as given in RFp
94.
02_BOM attached
to-Vol_I-Page 2
Enterprise Monitoring System
(NMS etc.)-To be brought in by
the SI as a service
NMS to be deployed in the 4 servers that
have been asked for in this RFP
95.
02_BOM attached
to-Vol_I-Page 2
Windows Server OS / VM-At least
4 and Virtual Machines licenses
In case bidder proposes on permise
solution for NMS, do the bidder need
to provide additional servers for the
deployment of NMS software or the 4
servers asked in RFP would be
utilized.
With Windows Server 2012 Standard
and Data Center Editions are
available. Please clarify which one to
quote.
Windows Server Standard Edition
allows to create 2 VMS but by
applying two licenses of standard
edition 4 VMs can be created
bidder to assess
Page 32 of 82
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S.No.
96.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
02_BOM attached
to-Vol_I-Page 2
1. Please clarify whether standard or
enterprise version to be quoted
bidder to assess
MS Exchange Server-2 Exchange
Servers with 60 CALs for ADS,
Exchange & Lync
2. Please clarify how the quantity is
arrived for exchange server
We understand that this would be
part of OS and only needs to be
configured as part of implementation.
Please confirm
97.
02_BOM attached
to-Vol_I-Page 2
DNS service-1
to be configured as part of implementation
98.
02_BOM attached
to-Vol_I-Page 2
DHCP service-1
We understand that this would be
part of OS and only needs to be
configured as part of implementation.
Please confirm
to be configured as part of implementation
99.
02_BOM attached
to-Vol_I-Page 2
Directory Services-1
We understand that this would be
part of OS and only needs to be
configured as part of implementation
for 60 users. Please confirm
to be configured as part of implementation
100.
02_BOM attached
to-Vol_I-Page 2
SCCM-1
SCCM is now part of System Center
2012. Please revise the same and
confirm.
bidder to assess
In case Windows Standard Edition is
required to be quoted System Center
2012 Standard Edition would be
required. And In case of Windows
Server Data Center Edition System
Center Data Center Edition would be
required
Page 33 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
101.
02_BOM attached
to-Vol_I-Page 2
SCCM-1
Pleae clarify whether the same server
as asked in RFP would be used for
deployment of SCCM
yes
102.
02_BOM attached
to-Vol_I-Page 3
Backup Solution-1
backup solution should be able to take full
or incremental backups on the DLT tape
drives on a daily/weekly/monthly etc.
basis. Backup needs to be taken of all
services running on servers along with their
user and configuration data. This includes
relevant and configuration data of all
network and security devices/appliances.
103.
02_BOM attached
to-Vol_I-Page 8
4 General specifications: ServersServer should have min. 2 ports
HBO / FLC card for SAN interface
on fibre
Please quantify the requirement.
Backup Software license can either be
capacity based or agent based. Please
provide either the data capacity to be
backed up or the number and type of
agents i.e. Backup agent for online
database backup(Mention the
database name as well), Backup agent
for file based backup etc
Please clarify the requirement
104.
02_BOM attached
to-Vol_I-Page 8
4 General specifications: ServersIt should have minimum 2*10 Gb
SR interfaces over redundant PCIe
card
We understand that two single port
cards are required. Please confirm
105.
02_BOM attached
to-Vol_I-Page 8
4 General specifications: ServersThe OEM should be in the leader
quadrant of Gartner’s Magic
quadrant for blade servers as of
April 2013
RFP ask is for rack servers however
report asked is for blade server.
Please check
bidder to assess and
clause changed to
It should have minimum 2*10 Gb SR
interfaces for each of the PCIe card
including redundant card
no report available for blade server
server should have the relevant cards for
interfacing SAN
Page 34 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
106.
02_BOM attached
to-Vol_I-Page 9
General specifications: Server
Virtualization
Virtualization Management software
is not asked. Please confirm if it is not
required. For example in case of
Vmware it is v center and in case of
Microsoft where virtualization is built
in with OS management is done
through System Center
since bidder is to manage and operate the
systems for a period of 5 years they may
bring the appropriate solution
107.
02_BOM attached
to-Vol_I-Page 21
13 General specifications:
Network Monitoring System
We understand that NMS is required
for the setup being proposed through
this RFP only. Please confirm
yes
108.
02_BOM attached
to-Vol_I-Page 22
14.1 General specifications:
Server OS-Licenses should be
latest version of
Enterprise/Enterprise Plus / Data
Centre. The proposed license
version should be the highest
(having full features) version.
Please clarify the requirement. Every
OEM has different model for licensing.
Licensing as per OEM of offered OS shall
apply
109.
02_BOM attached
to-Vol_I-Page 23
14.2 Microsoft Exchange ServerLicenses should be of the latest
commercial release of Microsoft
Exchange Server, for 100
mailboxes, expandable to 400.
Please clarify. As per other section of
RFP 2 exchange servers required with
60 CALs
clause changed to
2 Exchange Servers with Exchange
Standard CALs – 100,
Lync CALs -60 and Windows CALs -100
Page 35 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
110.
02_BOM attached
to-Vol_I-Page 48
21 General specifications:
Storage-Minimum 6TB usable
capacity on RAID 5 Storage based
on Flash arrays /Solid state
arrays/SAS 15k RPM disc .
Please mention the type of disks to be
used to configure required 6 TB
capacity. As there would be huge cost
difference in Flash, SSD and SAS drives
any storage compatible with RAID 5 is
acceptable
111.
02_BOM attached
to-Vol_I-Page 48
21 General specifications: . The
racks must be able to add on
additional RAID 5 storage arrays.
Please clarify the requirement
no change
112.
02_BOM attached
to-Vol_I-Page 48
21 General specifications: Storage
SAN Switches are not asked in RFP.
Please clarify how all servers would
get connected to Storage as the
storage is asked only with 4* 10Gbps
SFP or 4* 8Gbps Fiber channel module
Requirement includes configuring and
provisioning a fully functional SAN. All
systems/sub-systems needed for this are to
be provisioned by the bidder
113.
02_BOM attached
to-Vol_I-Page 50
22 General specifications: Tape
Drive-Interface
6 Gbps SAS
SAS interface asked on tape drive.
Please confirm if the same needs to
be configured in all servers
yes
114.
02_BOM attached
to-Vol_I-Page 27
and Page 51
14.6 Backup Solution
23 BACKUP SOLUTION
Backup Solution specifications given
at two places. Please clarify which one
to consider
both to be considered
Page 36 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
115.
02_BOM attached
to-Vol_I-Page 27
Please clarify if the severs asked in
this RFP would be utilized to deploy
backup management
solution/software or additional
hardware to be provided
Backup solution to be deployed on the
servers asked in this RFP (on separate VM)
116.
Page No 11, Internet Please clarify the number of 10
Routers
Gig ports required on Router for
integration with the Core switch.
As the core switches are 10 Gig, We
will need 10 Gig interfaces for
connectivity on routers.
please make assumptions based on the
indicative solution architecture given in the
RFP
117.
1, Page No 12, Core
Switch
Please clarify if scalabilit of upto 8
devices in the same virtual
chassis/ chassis are required in
the core switch
The core switch scalability is not
mentioned, Mentioning the same will
help size core switch.
please make assumptions based on the
indicative solution architecture given in the
RFP
118.
1, Page No 12, Core
Switch
Please clarify what if the core
switch should act as a single
logical device with single IP
management for the purpose of
easy mangement and linear
configuration on core layer.
Sinle IP mangement and single logical
switch will enhance the performance
of the core switch and also decrease
management efforts by half
SI to assess and propose best possible
design
119.
1, Page No 12, Core
Switch
Should support 245 Mpps of
forwarding rate.
Please clarify if blocking architecture
is required on the switch as for non
blacking arhitecture "The switch
Should support 476 Mpps of
forwarding rate for IPv4 and IPv6".
The asked fordwarding rate is not
inline with the switch performace and
is blocking from day-1. The required
performance is 640Gbps. The
as per RFP specs
14.6 Backup Solution
Page 37 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
forwarding and switch performace are
inter-related. The required forwarding
comes at 476Mpps (640Gbps/2 x
1.488)
120.
3, Page No 30, Log
Collector
Logs will be retained and archived
automatically for 1 year for
analysis of security events.
Request you to please clarify the
space required for retaining events,
We suggest that the Log collector
should have atleast 6 x 500 GB, RAID
10
SI to size the capacity to meet the RFP
requirments
121.
7, Page No 30, Log
Collector
Event and flow logs are protected
for temper proof log archives.
Manage log archives with
scheduled compress, encrypt,
rename, move and delete rules.
Automatic archival of log files.
Request you to please clarify the
SI to plan the capacity to meet the RFP
system capabilitites to handle events
requirments
and flows.
We suggest tot that the system should
be capable of handling 1000 Event
per second and 50K Flows per minute
122.
Page No 30, Log
Collector
Device should have power supply
redundancy
This device is a critical device which
will store data for approx atleast 1
year as per the solution requirement,
Request you to please asd basic
redundancy with in the device as this
device is not in redundant mode.
as per RFP specs
Page 38 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
123.
02_BOM attached
to-Vol_I.pdf Section: 20. General
specifications: NAC.
Point No. 5
Request to change this clause to :
The Solution should be able to restrict
managed devices supporting 802.1x
in the network and should be able to
provide LAN and guest users access to
network resources based on
authentication and posture check
clause changed to
The Solution should be able to restrict
managed devices supporting protocols /
standards e.g. 802.1x in the network and
should be able to provide LAN and guest
users access to network resources based
on authentication and posture check
124.
02_BOM attached
to-Vol_I.pdf Section: 20. General
specifications: NAC.
Point No. 17
clause changed to
Solution must validate List of Allowed
Applications running on the Machine
[Mandatory and Optional] with User
Notification and Remediation.
125.
02_BOM attached
to-Vol_I.pdf Section: 16. General
specifications: UTM.
Point No. 7
Request to change this clause to :
The Solution should provide ability to
create powerful policies that include,
but are not limited to, checks for the
latest OS patches, antivirus and
antispyware software packages with
current definition file variables
(version, date, etc.), registries (key,
value, etc.),and applications.
Is should also provide remediation
feature either itself or by integration
with other vendor devices/solution.
Request to change this clause to :
Firewall should support 140,000 new
sessions per second.
The solution should be able to
restrict any unmanaged device in
the network and should be able to
provide LAN and guest users
access to network resources
based on policy based
(Authentication, posture check,
firewall) rules.
Solution must validate List of
Allowed Applications running on
the Machine [Mandatory and
Optional] with User Notification
and Auto-Remediation.
Firewall should support 15,000
new sessions per second
no change
Today there are many applications
which keep running on PCs / Servers /
Laptops and which try to connect to
internet for various downloads like
windows updates / antivirus updates
and other online applications. These
Page 39 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
application keeps opening sessions
automatically. To cater to such high
sessions requirement and also
sessions opened by user. It is
suggested that the concurrent
sessions to be increased to at least 6
Million & new sessions per second to
be increased to 140,000
Request to change this clause to :
Firewall should support 6 Million
concurrent sessions
GSTN's response
126.
02_BOM attached
to-Vol_I.pdf Section: 16. General
specifications: UTM.
Point No. 8
Firewall should support 2 lakhs
concurrent sessions
no change
127.
02_BOM attached
to-Vol_I.pdf Section: 14.7. Patch
Management
(SCCM). Point No. 1
Single Solution for Patch
management for Windows Clients
and Servers
Kindly confirm if the patch
management tool will only cater to
the 63 Endpoints on which the
Antivirus / Anti-Malware will be
installed.
confirmed
servers & clients both
128.
01_GSTN - RFP Vol_I.pdf
GSTN requires the following
services to be up and running by
week 6:
Looking at scope of work we would
request to change the
implementation timeline to 12 weeks
from 6 weeks, generally hardware
delivery from OEM takes 4-6 weeks.
Please confirm?
no change
Page 40 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
129.
The solution should be open
source
130.
The server OS should have inbuilt
PKI certifying authority and EAL4+
certified.
131.
Licenses should be of the latest
commercial release of Microsoft
Exchange Server, for 100
mailboxes, expandable to 400.
Points of clarification Required
GSTN's response
As per our understanding , GSTN
would need a solution which is based
on open standards and provides ease
of integration with hetorgenous
technologes . Can you please confirm
EAL 4+ Certification is a long running
process , Windows Server 2008 R2 is
EAL 4+ certified however , Widnows
Server 2012 R2 is under going
certification process hence we
request you to modify this clause as
follows " The server OS should have
inbuilt PKI certifying authority and
current or immediate previous ( n-1)
versions should be EAL4+ certified.
We understand that GSTN needs
Exchange Server solution for 100
mailboxes, expandable to 400. does
that mean initally there will be only
100 users for Exchange server . Can
you please confirm
NMS solution should be compliant to open
standards and protocols
clause changed to
The server OS should have inbuilt PKI
certifying authority and current or
immediate previous ( n-1) versions should
be EAL4+ certified.
understanding is correct
Page 41 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
132.
133.
2 Exchange Servers with 60 CALs
for ADS, Exchange & Lync
02_BOM attached
to-Vol_I.pdf
14.1 General
specifications:
Server OS, page 22
134.
02_BOM attached
to-Vol_I.pdf
14.2 Microsoft
Exchange Server,
page 23
Licenses should be latest version
of Enterprise /Enterprise Plus /
Data Centre. The proposed license
version should be the highest
(having full features) version.
Licenses should be of the latest
commercial release of Microsoft
Exchange Server, for 100
mailboxes, expandable to 400.
Points of clarification Required
GSTN's response
Can you please confirm the number of
users using Exchnage and link As per
the detailed mentioned in section
:Page 23: 14.2 Microsoft Exchange
Server" Department is looking for 100
mailboxes inititally , if that is the case
then bill of material for Client Access
Licenses will be as follows:
Exchange Std CALs - 100
Lync CALs -100
Windows CALs -100
Can you please confirm?
Should also include Subscription for
OS.
Licenses / Subscription should be
latest version of Enterprise
/Enterprise Plus / Data Centre. The
proposed license version should be
the highest (having full features)
version.
Specs should be made open
3rd party solution like IBM Lotus Note
or Zimbra
clause changed to
2 Exchange Servers with Exchange
Standard CALs – 100,
Lync CALs -60 and Windows CALs -100
no change
no change
Page 42 of 82
Implementation of GSTN- ITFMS-10th April 2015 Pre-bid query response
S.No.
135.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
02_BOM attached
to-Vol_I.pdf
MS Exchange with standard
features e.g. DLs, collaboration
facilities, Meeting Room Bookings,
Global Address book, ActiveSync
for smartphones
Specs should be made open
3rd party solution like IBM Lotus Note
or Zimbra
no change
5. MS Lync for collaboration – 100
users (costs are important here.)
Specs should be made open
3rd party solution like IBM Lotus Note
or Zimbra
no change
GSTN or its nominated agency will
carry out Acceptance Test to
ensure that the implementation
meets all the requirements as
detailed in the RFP. GSTN will
review the details, conduct the
necessary tests, and may request
any clarifications. System
Integrator shall clarify with
additional details to the
satisfaction of GSTN and fix any
open items .The same has to be
approved by GSTN.
To be added : Any equipment
supplied or services provided by SI
shall be deemed to have been
accepted by GSTN if GSTN puts such
equipment, services to use in its
business or does not communicate its
disapproval together with reasons for
such disapproval within 10 days from
the date of receipt/installation of such
equipment or delivery of the services.
no change
14.2 Microsoft
Exchange Server,
page 23
136.
02_BOM attached
to-Vol_I.pdf
14.2 Microsoft
Exchange Server,
page 23
137.
Volume I- Page 28,
Clause 8,
Acceptance
Page 43 of 82
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S.No.
138.
139.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume I (Section
no.8 : Acceptance /
Page No. 28)
Deemed Acceptance to be added, as
part of PT is based on Acceptance :
Any equipment supplied or services
provided by SI shall be deemed to
have been accepted by GSTN if GSTN
puts such equipment, services to use
in its business or does not
communicate its disapproval together
with reasons for such disapproval
within 10 days from the date of
receipt/installation of such equipment
or delivery of the services.
no change
The right to modify the scope and
technical specifications should onlt be
done prior to bid submission and not
post.
no change
GSTN or its nominated agency will
carry out Acceptance Test to
ensure that the implementation
meets all the requirements as
detailed in the RFP. GSTN will
review the details, conduct the
necessary tests, and may request
any clarifications. System
Integrator shall clarify with
additional details to the
satisfaction of GSTN and fix any
open items .The same has to be
approved by GSTN.
Volume II Page 10,
Goods and Services Tax Network
Clause 3.1.7,
(GSTN) reserves the right to
Acceptance of
accept or reject wholly or partly
part/whole bid /
bid offer, or modify the technical
modification - Rights specifications / quantities /
thereof
requirements mentioned in this
RFP including addition / deletion
of any of the item or part thereof
after pre-bid but prior to bid
submission, without assigning any
reason whatsoever.
Page 44 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
140.
Volume II Page 11,
Clause 3.1.8,
Earnest Money
Deposit
………………………………… and valid
for 225 days from the last date of
the bid submission.
……………………………
………………………………… and valid for
225 180 days from the last date of the
bid submission. ……………………………
141.
Volume II Page 11,
Clause 3.1.8,
Earnest Money
Deposit
6. The EMD may be forfeited:
o If a bidder withdraws its bid
during the period of bid validity
o In case of a successful bidder, if
the bidder fails to sign the
agreement in accordance with
terms and conditions
6. The EMD may be forfeited:
o If a bidder withdraws its bid during
the period of bid validity
o In case of a successful bidder, if the
bidder fails to sign the agreement in
accordance with mutually agreed
terms and conditions
Clause changed to
Bidders shall submit, along with their Bids,
EMD (amount specified in the tender
notification table), in the form of a Demand
Draft/ Bank Guarantee drawn from any
nationalised bank or scheduled bank in
favour of Goods and Services Tax Network
(GSTN) payable at New Delhi branch and
valid for 180 days from the last date of the
bid submission. EMD in any other form will
not be accepted. EMD in the shape of Bank
Guarantee shall be submitted in the format
provided in the Form A.2: Earnest Money
Deposit as specified in this RFP.
no change
142.
Volume II Page 13,
Clause 3.2.4, Rights
to the Content of
the Proposal
All proposals and accompanying
documentation of the Technical
proposal will become the
property of Goods and Services
Tax Network (GSTN) and will not
be returned after opening of the
Technical proposals. The
Commercial proposals that are
This is not acceptable. The Proposal
and its contents constitute a valid
offer by the respective bidders.
Ownership of the same cannot vest in
GSTN. The Proposal is a competetive
proposal and therefore highly
confidential. At no point in time may
GSTN use or disclose any of the
no change
Page 45 of 82
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S.No.
143.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume II Page 17,
Clause 3.2.9.5,
Fraudulent and
Corrupt Practices
not opened will be returned to
the bidders. Goods and Services
Tax Network (GSTN) is not
restricted in its rights to use or
disclose any or all of the
information contained in the
proposal to experts/ consultants
engaged in the evaluation of bid
responses and can do so without
compensation to the bidders.
Goods and Services Tax Network
(GSTN) shall not be bound by any
language used by the bidder in
the proposal indicating the
confidentiality of the proposal or
any other restriction on its use or
disclosure.
As per Draft
Points of clarification Required
GSTN's response
information in the consultant to any
third party. Request to please delete
the clause.
The defintions are not accurate and
are contradictory to the definitions
provided under applicable laws.
Request to please incorporate the
definitions of corrupt, fraudulent,
collusive and undesirable practice
from the Model RFP.
no change
Page 46 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
144.
Volume II Page 17,
Clause 3.2.10,
Conflict of Interest
Request to please clarify how "conflict
of interest" is defined and under what
circumstances GSTN would deem a
situation of conflict to have arisen.
Unless we have a specific definition of
what amounts to "conflict of
interest", we cannot provide a
declaration in the format of Form A.3.
no change
145.
Volume II Page 25,
Clause 6.1,
Commercial
Proposal Guidelines
...
11. Prices must be quoted entirely in
Indian Rupees and must be inclusive
of applicable rates, taxes & out of
pocket expenses (including travel
cost, boarding & lodging, DA, local
conveyance etc) except for VAT/CST &
service tax or any other tax levied by
the government in lieu of VAT/CST &
service tax. The VAT/CST and service
tax on the applicable amount, payable
Clause changed to
Prices must be quoted entirely in Indian
Rupees and must be inclusive of applicable
rates, taxes & out of pocket expenses
(including travel cost, boarding & lodging,
DA, local conveyance etc) except for
VAT/CST & service tax or any other tax
levied by the government in lieu of
VAT/CST & service tax. The VAT/CST and
service tax on the applicable amount,
payable to the SI will be paid by GSTN.
Bidder shall furnish an affirmative
statement as to the absence of,
actual or potential conflict of
interest on the part of the SI or
any prospective subcontractor
due to prior, current, or proposed
contracts, engagements, or
affiliations with Goods and
Services Tax Network .
Additionally, such disclosure shall
address any and all potential
elements (time frame for service
delivery, resource, financial or
other) that would adversely
impact the ability of the SI to
complete the requirements as
given in the RFP. Please use form
given in Form A.3 for making
declaration to this effect.
...
11. Prices must be quoted entirely
in Indian Rupees and must be
inclusive of applicable rates, taxes
& out of pocket expenses
(including travel cost, boarding &
lodging, DA, local conveyance etc)
except for VAT/CST & service tax
or any other tax levied by the
government in lieu of VAT/CST &
service tax. The VAT/CST and
Page 47 of 82
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S.No.
146.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume II Page 35,
Form A3, Conflict of
Interest
service tax on the applicable
amount, payable to the SI will be
paid by GSTN.
12. Prices quoted in the bid must
be firm and final and shall not be
subject to any upward
modifications. No upward
adjustment of the commercial
price (to be mentioned in the
letter of intent) shall be made on
account of any variations except
for VAT/CST & service tax
component or any other tax
levied by the government in lieu
of VAT/CST & service tax.
As per Draft
Points of clarification Required
GSTN's response
to the SI will be paid by GSTN.
12. Prices quoted in the bid must be
firm and final and shall not be subject
to any upward modifications. No
upward adjustment of the commercial
price (to be mentioned in the letter of
intent) shall be made on account of
any variations except for VAT/CST &
service tax component or any other
tax levied by the government in lieu of
VAT/CST & service tax.
Clause changed to
Prices quoted in the bid must be firm and
final and shall not be subject to any upward
modifications. No upward adjustment of
the commercial price (to be mentioned in
the letter of intent) shall be made on
account of any variations except for
VAT/CST & service tax component or any
other tax levied by the government in lieu
of VAT/CST & service tax.
We cannot provide this certificate
unless clarity is provided on the
definition of "conflict of interest". In
any case, we cannot agree to an
indemnity obligation for potential
conflicts of interest situations.
no change
Page 48 of 82
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S.No.
147.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume II Page 36,
Form A4, Proposal
Covering Letter
We confirm that the information
contained in this response or any part
thereof, including its exhibits, and
other documents and instruments
delivered or to be delivered to Goods
and Services Tax Network (GSTN) is
true, accurate, verifiable and
complete to the best of our
knowledge. This response includes all
information necessary to ensure that
the statements therein do not in
whole or in part mislead GSTN in its
short-listing process.
We fully understand and agree to
comply that on verification, if any of
the information provided here is
found to be misleading the short
listing process, we are liable to be
dismissed from the selection process
or termination of the agreement
during the project, if selected to do
so.
We agree for unconditional
acceptance of all the terms and
conditions set out in the RFP
document, subject to the deviations
proposed herein, and also agree to
abide by this tender response for a
period of six months from the date
fixed for bid opening.
Clause changed to
We confirm that the information contained
in this response or any part thereof,
including its exhibits, and other documents
and instruments delivered or to be
delivered to Goods and Services Tax
Network (GSTN) is true, accurate, verifiable
and complete to the best of our
knowledge. This response includes all
information necessary to ensure that the
statements therein do not in whole or in
part mislead GSTN in its short-listing
process.
Clause changed to
We agree for acceptance of all the terms
and conditions set out in the RFP
document, subject to the deviations
proposed herein, and also agree to abide
by this tender response for a period of six
months from the date fixed for bid
opening.
We confirm that the information
contained in this response or any
part thereof, including its exhibits,
and other documents and
instruments delivered or to be
delivered to Goods and Services
Tax Network (GSTN) is true,
accurate, verifiable and complete.
This response includes all
information necessary to ensure
that the statements therein do
not in whole or in part mislead
GSTN in its short-listing process.
We fully understand and agree to
comply that on verification, if any
of the information provided here
is found to be misleading the
short listing process, we are liable
to be dismissed from the selection
process or termination of the
agreement during the project, if
selected to do so.
We agree for unconditional
acceptance of all the terms and
conditions set out in the RFP
document and also agree to abide
by this tender response for a
period of six months from the
date fixed for bid opening.
Page 49 of 82
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148.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume II Page 46,
Form C1, Technical
Proposal Covering
Letter
We agree for unconditional
acceptance of all the terms and
conditions set out in the bid
document, subject to the deviations
proposed herein, and also agree to
abide by this bid response for a period
of six months from the date fixed for
bid opening and it shall remain
binding upon us with full force and
virtue, until within this period a
formal agreement is prepared and
executed. This bid response, together
with your written acceptance thereof
in your notification of award, shall
constitute a binding agreement
between us and Goods and Services
Tax Network.
We confirm that the information
contained in this proposal or any part
thereof, including its exhibits,
schedules, and other documents and
instruments delivered or to be
delivered to Goods and Services Tax
Network (GSTN) is true, accurate, and
complete to the best of our
knowledge. This proposal includes all
information necessary to ensure that
the statements therein do not in
whole or in part mislead Goods and
Services Tax Network (GSTN) as to any
no change
We agree for unconditional
acceptance of all the terms and
conditions set out in the bid
document and also agree to abide
by this bid response for a period
of six months from the date fixed
for bid opening and it shall remain
binding upon us with full force
and virtue, until within this period
a formal agreement is prepared
and executed. This bid response,
together with your written
acceptance thereof in your
notification of award, shall
constitute a binding agreement
between us and Goods and
Services Tax Network.
We confirm that the information
contained in this proposal or any
part thereof, including its exhibits,
schedules, and other documents
and instruments delivered or to
be delivered to Goods and
Services Tax Network (GSTN) is
true, accurate, and complete. This
proposal includes all information
necessary to ensure that the
statements therein do not in
whole or in part mislead Goods
and Services Tax Network (GSTN)
Page 50 of 82
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149.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume II Page 49,
Form D1,
Commercial
Proposal Covering
Letter
Points of clarification Required
as to any material fact.
material fact.
We agree for unconditional
acceptance of all the terms and
conditions set out in the bid
document and also agree to abide
by this bid response for a period
of six months from the date fixed
for bid opening and it shall remain
binding upon us with full force
and virtue, until within this period
a formal agreement is prepared
and executed. This bid response,
together with your written
acceptance thereof in your
notification of award, shall
constitute a binding agreement
between us and Goods and
Services Tax Network.
We confirm that the information
contained in this proposal or any
part thereof, including its exhibits,
schedules, and other documents
and instruments delivered or to
be delivered to Goods and
Services Tax Network (GSTN) is
true, accurate, and complete. This
proposal includes all information
necessary to ensure that the
statements therein do not in
We agree for unconditional
acceptance of all the terms and
conditions set out in the bid
document, subject to the deviations
proposed herein, and also agree to
abide by this bid response for a period
of six months from the date fixed for
bid opening and it shall remain
binding upon us with full force and
virtue, until within this period a
formal agreement is prepared and
executed. This bid response, together
with your written acceptance thereof
in your notification of award, shall
constitute a binding agreement
between us and Goods and Services
Tax Network.
We confirm that the information
contained in this proposal or any part
thereof, including its exhibits,
schedules, and other documents and
instruments delivered or to be
delivered to Goods and Services Tax
Network (GSTN) is true, accurate, and
complete to the best of our
knowledge. This proposal includes all
information necessary to ensure that
the statements therein do not in
GSTN's response
no change
Page 51 of 82
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Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
whole or in part mislead Goods
and Services Tax Network (GSTN)
as to any material fact.
whole or in part mislead Goods and
Services Tax Network (GSTN) as to any
material fact.
Once an agreement is signed with the
successful bidder based on the
Commercial proposal, no adjustment
of the agreement price shall be made
on account of any variations in costs
of labour and materials or any other
cost component affecting the total
cost in fulfilling the obligations under
the agreement, except for
new/changes in duties/taxes and
statutory levies.
In the event of the bidder being
unable to service the agreement
within agreed timelines/extended
timelines for whatever reason, Goods
and Services Tax Network (GSTN)
would invoke the PBG.
……………………………………………
150.
Volume II (Section
no.7.1.5 : Signing of
Agreement / Page
No. 29)
Once an agreement is signed with
the successful bidder based on
the Commercial proposal, no
adjustment of the agreement
price shall be made on account of
any variations in costs of labour
and materials or any other cost
component affecting the total
cost in fulfilling the obligations
under the agreement.
151.
Volume II (Section
no.8.1.3 :
Performance Bank
Guarantee / Page
No. 30)
In the event of the bidder being
unable to service the agreement
for whatever reason, Goods and
Services Tax Network (GSTN)
would invoke the PBG.
……………………………………………
GSTN's response
Clause changed to
Once an agreement is signed with the
successful bidder based on the Commercial
proposal, no adjustment of the agreement
price shall be made on account of any
variations in costs of labour and materials
or any other cost component affecting the
total cost in fulfilling the obligations under
the agreement, except for new/changes in
duties/taxes and statutory levies.
Clause changed to
In the event of the bidder being unable to
service the agreement within agreed
timelines/extended timelines for whatever
reason, Goods and Services Tax Network
(GSTN) would invoke the PBG.
Notwithstanding and without prejudice to
any rights whatsoever of Goods and
Services Tax Network (GSTN) under the
agreement in the matter, the proceeds of
the PBG shall be payable to Goods and
Services Tax Network (GSTN) as
compensation for any loss resulting from
the bidder’s failure to perform/comply its
obligations under the agreement. Goods
Page 52 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
and Services Tax Network (GSTN) shall
notify the bidder in writing of the exercise
of its right to receive such compensation
within 7 (Seven) days, indicating the
contractual obligation(s) for which the
bidder is in default.
152.
153.
Volume II (Section
no.8.2 : Payment
Schedules and
Milestones / Page
No. 31)
Volume III Page 11,
Clause 1.1,
Definitions
Refer sheet named "PT queries"
Refer sheet named "PT queries"
no action
As per Draft
v. “Change in Law” does not includes
(i) imposition of new taxes, duties,
cess and the like and/or the increase
in taxes, duties, cess and the like
effected from time to time by any
Government Authority, and/or (ii)
imposition of standards and condition
of operations, maintenance and
safety arising out of a new or revised
Environmental Law; and/or (iii) any
rules or regulations stipulated by
regulatory authority having
jurisdiction over the Project in respect
of the standards of service, testing,
acceptance norms,
...
xxvii. "Services" means the services to
be performed by the SI in pursuant to
no change
Page 53 of 82
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Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
the Agreement as provided in the
Proposal RFP
154.
Volume IIIPage 16,
Clause 1.5, Priority
of Documents
As per Draft
This Agreement, including its
Schedules and Annexures represents
the entire agreement between the
Parties as noted in this Clause. If in
the event of a dispute as to the
interpretation or meaning of this
Agreement it should be necessary for
the Parties to refer to documents
forming part of the bidding process
leading to this Agreement, then such
documents shall be relied upon and
interpreted in the following
descending order of priority:
(a) This Agreement along with the SLA
agreement, NDA agreement,
Schedules and Annexures; (c) the
Proposal of the System Integrator (b)
(c) Request for Proposal and
Addendum / Corrigendum to the
Request for Proposal (if any);
For the avoidance of doubt, it is
expressly clarified that in the event of
a conflict between this Agreement,
Annexures / Schedules or the
contents of the RFP, the terms of this
Agreement shall prevail over the
Annexures / Schedules and Annexures
no change
Page 54 of 82
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155.
156.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume III Page 21,
Clause 2.7.3(b),
Extension of Time
for Fulfilment of
Conditions
Precedent
Volume III Page 21,
Clause 2.8,
Agreement
Documents
As per Draft
As per Draft
Points of clarification Required
GSTN's response
/ Schedules shall prevail over the
contents and specifications of the
RFP. Further in the event of conflict
between the terms of the Agreement,
Annexures / Schedules and the
Proposal, the Agreement shall prevail
and in the event of conflict of
between the Proposal and the RFP,
the Proposal shall prevail.
(b) For the avoidance of doubt, it is
expressly clarified that any such
extension of time shall not be subject
to imposition of penalties on the
System Integrator linked to the delay
in fulfilling the Conditions Precedent.
Clause changed to
For the avoidance of doubt, it is expressly
clarified that any such extension of time
may be subject to imposition of penalties
on the System Integrator linked to the
delay in fulfilling the Conditions Precedent.
If penalties are imposed during the
extension granted, it would make the
point of requesting for an extension
superfluous.
a) The following documents shall be
deemed to form and be read and
construed as part of the Agreement,
i. This Agreement and all the attached
Schedules.
ii. The Technical Proposal dated XXXX
submitted by SI, subsequent
clarifications submitted by SI and the
technical presentation submitted by
the SI in response to the RFP and
no change
Page 55 of 82
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Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
attached as Annexure III.
iii. The Commercial bid proposal
submitted by the SI in response to the
RFP dated XXXX and attached as
Annexure IV.
iv. The Request for Proposal
Document issued to short-listed
bidders on XXXX, the addenda,
corrigendum’s and pre-bid
clarifications issued subsequent to the
release of Request for Proposal
Document and attached as Annexure
I.
v. The undertakings submitted by the
SI as part of the bid response and
attached as Annexure II.
vi. Letter of Intent to Award of Offer
for the SI No: XXXX and dated XXXX
and Attached as Annexure V.
In the event of any ambiguity or
conflict between the Agreement
Documents listed above, the order of
precedence shall be the above
chronological order in which the
Agreement
b) Documents are listed, provided the
Terms of this Agreement and
Schedules attached thereof take
precedence over all other documents
as listed above. For the avoidance of
Page 56 of 82
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S.No.
157.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume III Page 23,
Clause 3.3,
Interpretation of
the Scope of Work
a) GSTN retains the right of the
final say in the interpretation of
the scope of the Project. The
possible variations to the
processes from the way they are
specified in the scope of work
should not be considered as
deviations or extensions to the
original process specifications.
b) Sign-off on the deliverables by
GSTN does not necessarily
indicate the complete approval of
the deliverables. Any gap that is
found in a deliverable with
Points of clarification Required
doubt, it is expressly clarified that in
the event of a conflict between this
Agreement, Annexures / Schedules or
the contents of the RFP, the terms of
this Agreement shall prevail over the
Annexures / Schedules and Annexures
/ Schedules shall prevail over the
contents and specifications of the
RFP.
In case of conflict between RFP
document, as amended, and proposal
of SI, the provisions mentioned in the
proposal of the SI RFP document, its
annexures, addenda and pre-bid
clarifications issued for the RFP shall
prevail.
Clause to be deleted as this is not
acceptable. Neither Party to the
Agreement has the final say in any
interpretational issue.
GSTN's response
no change
Page 57 of 82
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Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Request to delete the following
clause:
d. The System Integrator shall waive
any charge for a Service that is not
invoiced within six months after the
end of the month in which the change
relating to such Service is authorized
or incurred, whichever is later.
(d) VAT/CST & Service tax or any other
tax in lieu thereof levied by the
government from time to time on the
goods delivered/services rendered by
the SI to GSTN shall be paid by GSTN
to the SI over and above the payment
schedule, subject to the SI submitting
his bills/ invoices therefor in the
format prescribed under rule 4A(1) of
the Service Tax Rules, 1994 or other
relevant laws, as the case may be.
no change
respect to the above, even after
the sign-off, will have to be
addressed by the SI without any
additional cost to GSTN.
158.
Volume III Page 25,
Clause 4.2(d),
Invoicing and
Settlement
The System Integrator shall waive
any charge for a Service that is not
invoiced within six months after
the end of the month in which the
change relating to such Service is
authorized or incurred, whichever
is later
159.
Volume III Page 26,
Clause 4.3, Tax
Service tax or any other tax in lieu
thereof levied by the central
government from time to time on
the services rendered by the SI to
GSTN shall be paid by GSTN to the
SI over and above the payment
schedule, subject to the SI
submitting his bills/ invoices
therefor in the format prescribed
under rule 4A(1) of the Service
Tax Rules, 1994 or other relevant
laws, as the case may be.
Clause changed to
VAT/CST & Service tax or any other tax in
lieu thereof levied by the central
government from time to time on the
goods delivered/services rendered by the
SI to GSTN shall be paid by GSTN to the SI
over and above the payment schedule,
subject to the SI submitting his bills/
invoices therefor in the format prescribed
under rule 4A(1) of the Service Tax Rules,
1994 or other relevant laws, as the case
may be.
Page 58 of 82
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160.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume III Page 28,
Clause 5.1,
Representations
and Warranties of
the SI
(k) There are no actions, suits,
proceedings, or investigations
pending or, to its knowledge,
threatened against it at law or in
equity before any court or before any
other judicial, quasi-judicial or other
authority, the outcome of which may
result in the breach of this Agreement
or which individually or in the
aggregate may result in any material
impairment of Material Adverse Effect
on its ability to perform any of its
material obligations under this
Agreement;
(l) It has no knowledge of any
violation or default with respect to
any order, writ, injunction or decree
of any court or any legally binding
order of any Government
Instrumentality which may result in
any Material Adverse Effect on its
ability to perform its obligations
under this Agreement and no fact or
circumstance exists which may give
rise to such proceedings that would
adversely affect the performance of
its obligations under this Agreement;
(m) It has complied with Applicable
Laws in all material respects and has
not been subject to any fines,
no change
(k) There are no actions, suits,
proceedings, or investigations
pending or, to its knowledge,
threatened against it at law or in
equity before any court or before
any other judicial, quasi-judicial or
other authority, the outcome of
which may result in the breach of
this Agreement or which
individually or in the aggregate
may result in any material
impairment of its ability to
perform any of its material
obligations under this Agreement;
(l) It has no knowledge of any
violation or default with respect
to any order, writ, injunction or
decree of any court or any legally
binding order of any Government
Instrumentality which may result
in any Adverse Effect on its ability
to perform its obligations under
this Agreement and no fact or
circumstance exists which may
give rise to such proceedings that
would adversely affect the
performance of its obligations
under this Agreement;
Page 59 of 82
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S.No.
161.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Volume III Page 28,
Clause 5.1,
Representations
and Warranties of
the SI
(m) It has complied with
Applicable Laws in all material
respects and has not been subject
to any fines, penalties, injunctive
relief or any other civil or criminal
liabilities which in the aggregate
have or may have an Adverse
Effect on its ability to perform its
obligations under this Agreement.
Further, System Integrator
warrants that it will comply, at its
cost, with all applicable laws,
rules, regulations, ordinances, and
codes (including identifying and
procuring required permits,
certificates, approvals, and
inspections).
(r) It will achieve all the Service
Levels within the time lines
defined in Service Level
Agreement and in its failure of
achieving the same, it shall be
liable to pay penalties to GSTN. (s)
SI shall comply with all the
requirements of RFP.
Points of clarification Required
GSTN's response
penalties, injunctive relief or any
other civil or criminal liabilities which
in the aggregate have or may have an
Material Adverse Effect on its ability
to perform its obligations under this
Agreement. Further, System
Integrator warrants that it will
comply, at its cost, with all Applicable
Laws applicable laws, rules,
regulations, ordinances, and codes
(including identifying and procuring
required permits, certificates,
approvals, and inspections).
"Material Adverse Effect" is a defined
term but "Adverse Effect" is not.
(r) It will achieve all the Service Levels
within the time lines defined in
Service Level Agreement and in its
failure of achieving the same, it shall
be liable to pay penalties to GSTN as
provided under this Agreement.
(s) SI shall comply with all the
requirements of RFP.
no change
Page 60 of 82
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162.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume III Page 28,
Clause 5.1,
Representations
and Warranties of
the SI
(t) Project Assets
i. SI warrants that the Project Assets
supplied under this Agreement
materially conform to technical
specifications prescribed in RFP and
shall perform according to the said
technical specifications.
ii. SI represents and warrants to GSTN
to supply to GSTN the components
that form the Bill of Materials
proposed for the System. The
commitment shall cover procurement,
installation, configuration costs and
the cost of ownership / maintenance
and support.
iii. SI warrants that the Project Assets
supplied under this Agreement shall
be of the highest industry grade and
quality and consistent with the
established and accepted standards.
The Project Assets shall be in full
material conformity with the
specifications and shall operate
properly and safely.
no change
(t) Project Assets
i. SI warrants that the Project
Assets supplied under this
Agreement conform to technical
specifications prescribed in RFP
and shall perform according to the
said technical specifications.
ii. SI represents and warrants to
GSTN to supply to GSTN the
components that form the Bill of
Materials proposed for the
System. The commitment shall
cover procurement, installation,
configuration costs and the cost
of ownership / maintenance and
support.
iii. SI warrants that the Project
Assets supplied under this
Agreement shall be of the highest
grade and quality and consistent
with the established and accepted
standards. The Project Assets shall
be in full conformity with the
specifications and shall operate
properly and safely.
All the warranties under 5.2(t) related
to project assets to be reviewed and
confirmed by the Delivery team.
Page 61 of 82
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163.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Volume III Page 28,
Clause 5.1,
Representations
and Warranties of
the SI
viii. Viruses, Malware and/or Disabling
Devices. SI hereby warrants that it will
use commercially reasonable industry
best practices to identify, screen,
prevent and not introduce
malware/viruses and/or disabling
devices (that is, counter, time lock,
worms or Trojan horses) into the
environment.
ix. Non-Infringement. System
Integrator warrants that it will
perform its responsibilities under the
Agreement in a manner that does not
infringe any patent, copyright,
trademark, trade secret, or other
proprietary rights of GSTN or any third
party.
x. The SI represents and warrants to
the GSTN that the SI shall be bound by
the undertakings submitted by the SI
to GSTN as part of the proposal
submitted by the SI.
xi. SI hereby warrants that it will fulfill
its entire obligations listed in all the
volumes of RFP and the Agreement in
pursuant to the Project.
no change
viii. Viruses, Malware and/or
Disabling Devices. SI hereby
warrants that it will use industry
best practices to identify, screen,
prevent and not introduce
malware/viruses and/or disabling
devices (that is, counter, time
lock, worms or Trojan horses) into
the environment.
ix. Non-Infringement. System
Integrator warrants that it will
perform its responsibilities under
the Agreement in a manner that
does not infringe any patent,
copyright, trademark, trade
secret, or other proprietary rights
of GSTN or any third party.
x. The SI represents and warrants
to the GSTN that the SI shall be
bound by the undertakings
submitted by the SI to GSTN as
part of the proposal submitted by
the SI.
xi. SI hereby warrants that it will
fulfill its entire obligations listed in
all the volumes of RFP and the
Agreement in pursuant to the
Project.
Page 62 of 82
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S.No.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
164.
Volume III Page 34,
Clause 6.2,
Compliance with
Laws
As per Draft
Since "Applicable Laws" is a defined
term, request to please substitute the
term "applicable laws" with the
defined term "Applicable Laws"
wherever occuring in the clause.
no change
165.
Volume III Page 57,
Clause 16.2,
Confidentiality
iv. The System Integrator shall
ensure that all its employees,
agents and sub-contractors
execute individual non disclosure
agreements, which have been
duly approved by the Goods And
Services Tax Network with respect
to this Project. For the avoidance
of doubt, it is expressly clarified
that the aforesaid provisions shall
not apply to the following
information:
a. information already available in
the public domain;
b. information which has been
developed independently by the
System Integrator ;
c. information which has been
received from a third party who
had the right to disclose the
aforesaid information;
d. information which has been
disclosed to the public pursuant
to a court order.
Request to delete the following as we
cannot provide individual level NDAs.
The NDA executed by the SI will cover
all individual employees as well.
iv. The System Integrator shall ensure
that all its employees, agents and subcontractors execute individual non
disclosure agreements, which have
been duly approved by the Goods And
Services Tax Network with respect to
this Project.
no change
Page 63 of 82
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Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
166.
Volume III Page 61,
Clause 16.4,
Managing
Confidential
Information
e) The Receiving Party agrees that
its obligation under this Section
with respect to confidentiality will
survive the termination of this
Agreement.
e) The Receiving Party agrees that its
obligation under this Section with
respect to confidentiality will survive
the termination of this Agreement for
a period of three (3) years.
no change
167.
Volume III Page 67,
Clause 17.2,
Limitation of
Liability
b) SI shall not in any event be liable
for any indirect or consequential
damages, or for loss of profit,
business, revenue, goodwill,
anticipated savings or Data, or third
party claims except with respect to
bodily injury (including death) and
damage to real and tangible personal
property.
no change
168.
Volume III Page 78,
Schedule III, Exit
Management
Schedule
b) SI shall not in any event be
liable for any indirect or
consequential damages, or for
loss of profit, business, revenue,
goodwill, anticipated savings or
Data, or third party claims except
with respect to bodily injury
(including death) and damage to
real and tangible personal
property.
As per Draft
Provisions for transfer of assets,
employees, etc. not acceptable. To be
reviewed and validated by Delivery
and Business teams.
To be discussed in detail thereafter.
no change
Page 64 of 82
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Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
169.
Volume III (Section
no.4.2 : Invoicing
and Settlement /
Page No. 25)
Request to delete this clause
no change
170.
Volume III (Section
no.4.3 : Tax / Page
No. 26)
(d) VAT/CST & Service tax or any other
tax in lieu thereof levied by the
government from time to time on the
goods delivered/services rendered by
the SI to GSTN shall be paid by GSTN
to the SI over and above the payment
schedule, subject to the SI submitting
his bills/ invoices therefor in the
format prescribed under rule 4A(1) of
the Service Tax Rules, 1994 or other
relevant laws, as the case may be.
171.
Volume III (Section
no.9.2 : Effects of
Termination / Page
No. 44)
Clause changed to
VAT/CST & Service tax or any other tax in
lieu thereof levied by the central
government from time to time on the
goods delivered/services rendered by the
SI to GSTN shall be paid by GSTN to the SI
over and above the payment schedule,
subject to the SI submitting his bills/
invoices therefor in the format prescribed
under rule 4A(1) of the Service Tax Rules,
1994 or other relevant laws, as the case
may be.
no change
d. The System Integrator shall
waive any charge for a Service
that is not invoiced within six
months after the end of the
month in which the change
relating to such Service is
authorized or incurred, whichever
is later.
(d) Service tax or any other tax in
lieu thereof levied by the central
government from time to time on
the services rendered by the SI to
GSTN shall be paid by GSTN to the
SI over and above the payment
schedule, subject to the SI
submitting his bills/ invoices
therefor in the format prescribed
under rule 4A(1) of the Service
Tax Rules, 1994 or other relevant
laws, as the case may be.
In the event that Goods And
Services Tax Network or the
System Integrator terminates this
Agreement, the compensation will
be decided in accordance with the
Terms of Payment Schedule set
out as Schedule VI of this
Agreement.
In the event that Goods And Services
Tax Network or the System Integrator
terminates this Agreement, the
compensation will be decided in
accordance with the Terms of
Payment Schedule set out as Schedule
VI of this Agreement for all the
Completed deliverables on pro-rata
basis
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Points of clarification Required
GSTN's response
172.
Volume III (Section
no.9.3 : Termination
of this Agreement
due to bankruptcy
of System Integrator
/ Page No. 44)
As per draft
To be added :
The compensation will be decided in
accordance with the Terms of
Payment Schedule set out as Schedule
VI of this Agreement for all the
Completed deliverables on pro-rata
basis
no change
173.
Annexure B to
Volume III (Section
no.10 : Maximum
Penalty to SI for the
SLA / Page No. 7)
The maximum penalty for a quarter
shall not exceed 10 % of quarterly
payments as per the Commercial Bid
submitted by the System Integrator.
This is applicable only for the
Maintenance and support phase. In
case the penalty exceeds 10 %, GSTN
reserves the right to cancel the bid
forfeit the PBG.
no change
174.
Volume III (Section
no.4.4 : Delayed and
non-performance
penalty / Page No.
27)
The maximum penalty for a
quarter shall not exceed 15 % of
quarterly payments as per the
Commercial Bid submitted by the
System Integrator. This is
applicable only for the
Maintenance and support phase.
In case the penalty exceeds 15 %,
GSTN reserves the right to cancel
the bid.
Refer sheet named "LD queries"
Refer sheet named "LD queries"+D41
no action
175.
Clauses to be
Added:
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176.
Savings Clause
177.
Audit Rights
SI’s failure to perform its
contractual responsibilities, to
perform the services, or to meet
agreed service levels shall be
excused if and to the extent SI’s
non-performance is caused by
GSTN’s omission to act, delay,
wrongful action, failure to provide
Inputs, or failure to perform its
obligations under this Agreement
Excluding a regulatory/statutory
requirement, if any, nothing in
this Agreement shall be construed
or interpreted as requiring SI to
provide to GSTN access to or right
to inspect, examine, audit and
take copies of any fees, price, cost
or any other financial information
or any records or documents
relating to the make-up of the SI’s
internal overhead calculations,
their relationship to the fees, any
financial cost model, calculation
of fees or to the SI’s profitability
or other such financial data.
Points of clarification Required
GSTN's response
no change
no change
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178.
Non Hire and Non
Solicitation
179.
Additions (Section
no.New : Savings
Clause / Page No.
NA)
GSTN acknowledges that
personnel to be provided by SI
represent a significant investment
in recruitment and training, the
loss of which would be
detrimental to SI’s business. In
consideration of the foregoing,
GSTN agrees that for the term of
this Agreement and for a period
of three years thereafter, GSTN
will not directly or indirectly,
recruit, hire, employ, engage, or
discuss employment with any SI
employee, or induce any such
individual to leave the employ of
SI.
SI’s failure to perform its
contractual responsibilities, to
perform the services, or to meet
agreed service levels shall be
excused if and to the extent SI’s
non-performance is caused by
GSTN’s omission to act, delay,
wrongful action, failure to provide
Inputs, or failure to perform its
obligations under this Agreement
Points of clarification Required
GSTN's response
no change
no change
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Points of clarification Required
GSTN's response
180.
Additions (Section
no.New : Risk, Title
and Ownership /
Page No. NA)
The risk, title and ownership of
the products shall be transferred
to GSTN upon delivery to and
acceptance by GSTN of such
products.
No change required as it is already
specified in RFP
181.
Payment Terms
Component 1
Cost for procurement of all
components of ITFMS
70% on delivery of hardware and
software
30% on acceptance
70% on delivery of hardware/software no change
on pro-rata basis
20% on commissioning on pro-rata
basis
10% on acceptance on pro-rata basis
182.
Payment Terms
Component 2
Cost for installation,
configuration, testing and go-live
of all components of ITFMS
100% of the total cost to be paid 30
days after Go-live
No deviation
no change
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number/ page)
Points of clarification Required
GSTN's response
183.
Payment Terms
Component 3
Cost of maintenance and support
of all components of ITFMS
no change
184.
Rate Card
(not being used for
evaluation of L1)
SI to provide rate card for all the
components mentioned in the
'Component 1' sheet of Annexure
II to Volume II of RFP
· SI to submit quarterly SLA report
during the first week after end of
every quarter.
· SLA report would be accepted
mutually by GSTN & SI within 5
working days.
· SI to raise invoice post acceptance of
SLA report.
· To be paid within 5 working days of
submission of valid invoice by SI
No deviation
GSTN can procure any of these
components with or without its
support at any later date within
validity of the quote
To be added : with similar payment
terms as defined for Components 1, 2
&3
185.
Delayed and nonperformance
penalty
Penalty per week subject to maximum
of 5% of the value of respected
delayed/undelivered services
Clause changed to
Penalty per week subject to maximum of
5% of the value of corresponding milestone
payment of the delayed/undelivered
services
186.
Delayed and nonperformance
penalty
Delay or non-performance in
achievement of targets listed
below
Penalty per week subject to
maximum of 10% of the value of
corresponding milestone payment
of the delayed/undelivered
services
Delivery of hardware & software
0.5% of the Component 1
0.5% of the value of respected
delayed/undelivered services
no change
no change
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Points of clarification Required
GSTN's response
187.
Delayed and nonperformance
penalty
installation, configuration, testing
and go-live of all components of
ITFMS
0.5% of (30% of component 1 +
100% of Component 2)
0.5% of the value of respected
delayed/undelivered services
no change
188.
Should have 128 GB
of DDR3 or higher
memory. Should
have at least 24
DIMM slots per
server and be
scalable up to 768
GB of DDR3 or
higher memory (
with the use of 32
GB DIMMs )
It should have
minimum 2*10 Gb
SR interfaces over
redundant PCIe card
Should have 128 GB of DDR4 or
higher memory. Should have at
least 24 DIMM slots per server
and be scalable up to 768 GB of
DDR3 or higher memory ( with the
use of 32 GB DIMMs )
Latest Genration CPU support DDR4
no change
memory. Hence requested change to
make this inline with latest technology
It should have minimum 4*10 Gb
SR interfaces over redundant PCIe
card
Current generation 10 Gb cards are
dual port. As GSTN is looking for
redundant PCI e card it should be four
ports. Also as 10G ports might be used
for SAN traffic so it would be good
idea to keep separate ports for SAN
traffic and server data traffic.
189.
clause changed to
It should have minimum 2*10 Gb SR
interfaces for each of the PCIe card
including redundant card
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number/ page)
Points of clarification Required
GSTN's response
190.
The Switch should
support routing
protocols - OSPF
The Switch should have routing
protocols - OSPF, BGP and IS-IS for
IPv4 nd IPb6
no change
191.
The Switch should
support routing
protocols - OSPF
The Switch should have routing
protocols - OSPF, BGP and IS-IS for
IPv4 nd IPb6
192.
The SI will need to
configure, operate
and maintain the
CISCO call manager
provided by GSTN,
integrate it will IP
phones provided by
the SI, which are
being delivered as
part of this RFP.
Being a competitive Senario and a
conflict of interst between OEM
with similar product portfolio no
bidder would proposed our
solution if fthey have a
dependency on a incumbent OEM
solution. This would not give us a
level playing field and biddes will
have to necessarly chose the
technology solutin from the
incumbent OEM.
There has asked Layer 3 switch
feature. Its recommended that all
advanced routing protocol should be
provide along with device so these
can be utilize any time when ever its
need. Also its will avoid any additional
cost later to achieve these feature.
Request you to modify these clause
There has asked Layer 3 switch
feature. Its recommended that all
advanced routing protocol should be
provide along with device so these
can be utilize any time when ever its
need. Also its will avoid any additional
cost later to achieve these feature.
Request you to modify these clause
This would not give a price advantage
to GSTN as there would be no
competing OEM solution offerings
no change
Clause changed to
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
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193.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Bidders should
include Upgrade
Protection for all
the Software
Licenses quoted for
this requirement.
The Upgrade
Protection should
cover period of 5
years. During this 5
year period the
bidder should
provide software
upgrade of any
major and minor
release free of cost
to customer
For an exsisiting CUCM solution
software upgrade and updates
the bidder has to go for a
software upgrade contact with
Cisco only. This would be an
advantage to a specfic OEM
resulting bidders to get inclined
only towards specific OEM for all
competiting Product
Points of clarification Required
This would not give a price advantage
to GSTN as there would be no
competing OEM solution offerings
GSTN's response
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
comprehensive with full dial out / dial in
and other features as given in this RFP.
clause changed to
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
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Points of clarification Required
GSTN's response
comprehensive with full dial out / dial in
and other features as given in this RFP.
194.
The SI shall need to
implement CUCM
licenses &
associated material
provided by GSTN
and OS etc. on the
new/revamped
hardware. However
the SI shall need to
supply, install,
integrate, test and
commission like IP
Phones. The existing
IP phones at TINXsys
WAN sites shall also
be reconfigured to
register on the new
setup under support
from support
engineers at TINXsys
sites.
MCS7816I5-K9-CMD2 and
MCS7816I5-K9-CMD3 comprises
of a intergrated server having
Cisco Unified Communications
Solutions . Please help understand
why s GSTN require installing of
CUCM on new/revamped
hardware . In case GSTN want to
migrate the software lic from
these servers to new non- cisco
Servers then this would be a
project in itself with lots of
dependencies on the OEM of
voice solution provider.
Though in todays technology
advancement it is no impossible but
from a competitive bidding senario
bidders would not like to experiment
with the same and increase the cost
of services. WE as OEM stands less
chance of bidders chosing us as their
partner for this project.
clause changed to
Two options are available to the SI for
implementing the VOIP solution.
Option 1
GSTN will provide the CUCM licenses as per
details given in the RFP. This CUCM shall
be installed at site of office of GSTN. The SI
shall need to implement CUCM licenses &
associated material provided by GSTN.
However the SI shall need to supply, install,
integrate, test and commission IP Phones
with this CUCM for GSTN, with the voice
gateway as a comprehensive voice
solution.
Option 2.
The SI may bring his complete VoIP solution
with call manager, VOIP phones and voice
gateway and configure the comprehensive
voice solution. In this case, he may not
choose to use the CUCM provided by GSTN.
However, the voice solution should be
comprehensive with full dial out / dial in
and other features as given in this RFP.
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Points of clarification Required
GSTN's response
195.
Pg. 11
Clause 1.1(i)
Definition of Agreement:
inclusion of all the volumes of the
Request for Proposal (RFP)
no change
196.
Page 21
Clause 2.8 (a) (ii)
List of Agreed documents includes
the RFP document.
It is submitted that that the
Agreement and its schedules including
the SOW shall form the entire
agreement. Since the contents of the
RFP will undergo changes over the
scope upon mutual discussion prior to
contract finalization, it is requested
that the RFP volumes are not to be
made part of the definition of the
Agreement.
It is requested to delete this point and
also to delete RFP reference from
point (b) on order of precedence.
197.
Clause 4.2
Invoicing and Settlement
It is requested to add that- “All
invoiced amounts shall be paid to the
SI within 30 days from the date of SI’s
invoice.”
Additional clause – a (iii)
All invoiced amounts shall be paid to the SI
within 30 days of receipt of invoice at GSTN
office and it is subject to being uncontested
by GSTN (due to
objections/observations/incorrectness) and
being validated
no change
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198.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
Page 27
Penalty Cap
It is requested to revise the Penalty
cap to 5% instead of the existing 10%
Clause changed to
Penalty per week subject to maximum of
5% of the value of corresponding milestone
payment of the delayed/undelivered
services
Clause changed to
In the event that Goods And Services Tax
Network terminates this Agreement
pursuant to failure on the part of the
System Integrator to comply with the
conditions as contained in this Clause and
depending on the event of default, GSTN
shall issue a notice to SI prior to forfeiting
the Performance Guarantee furnished by
System Integrator.
no change
Clause 4.4
199.
Page 44
Clause 9.2
Forfeiture of Bank Guarantee in
the event of default
It is requested that a notice be
provided in the event of an intent to
invoke the Bank Guarantee to enable
seeking an alternate resolution to
avoid such invocation.
200.
Page 50
Clause 12.6
Page 67
Clause 17.2 (d)
Transfer of risk and title in project
assets
It is submitted that risk and title to
any products procured on behalf of
GSTN will pass on to GSTN upon their
delivery. Only a security interest in
such products will be retained by the
SI until the date of receipt of payment
for such products.
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Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
201.
Page 59
Clause 16.4
Managing Confidential
Information
Additonal clause
The obligations of confidentiality provided
under this agreement shall be applicable
for a period of 3 years from the date of
disclosure of such information or till the
date when the Receiving Party
returns/destroys the confidential
information available with it and provides a
suitable certificate or representation to the
Disclosing party of such fact, whichever is
earlier
202.
Page 65
Third Party Claims Indemnity for
negligence and wilful default
It is submitted to add that: The
obligations of confidentiality provided
under this Agreement shall be
applicable for a period of 3 years from
the date of disclosure of such
information or till the date when the
Receiving Party returns/destroys the
confidential information available
with it and provides a suitable
certificate or representation to the
Disclosing Party of such fact,
whichever is earlier.
It is requested to revise these terms
as “gross negligence” and “wilful
misconduct” and to define the same
as below:
Gross Negligence means serious
disregard to an obvious risk.
Wilful Misconduct means where a
party intentionally causes actual harm
upon the other party and does not
involve error or mistake in any form
It is requested to permit the SI to subcontract under this Agreement. The SI
shall ensure that the details of the
sub-contractor and the portion of
work being subcontracted are shared
in advance for the prior intimation of
GSTN.
Clause 17.1
203.
Vol III
Page 68 Clause 18.1
Use of Sub-Contractors
no change
no change
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number/ page)
Points of clarification Required
GSTN's response
204.
3.1.8.3. Vol II
EMD of Unsuccessful bidder shall be
refunded on award of the contract
and shall not be linked with the
signing of contract with successful
bidder
Clause changed to
The EMD, for the amount mentioned
above, of successful bidder would be
returned upon submission of Performance
Bank Guarantee (as mentioned under
‘Payment terms & schedules’). The EMD of
all unsuccessful bidders will be refunded by
Goods and Services Tax Network (GSTN) on
award of contract.
205.
3.1.8.6
The EMD, for the amount
mentioned above, of successful
bidder would be returned upon
submission of Performance Bank
Guarantee (as mentioned under
‘Payment terms & schedules’).
The EMD of all unsuccessful
bidders will be refunded by Goods
and Services Tax Network (GSTN)
at the earliest post signing of
agreement and submission of the
PBG by the successful bidder.
The EMD may be forfeited:
o If a bidder withdraws its bid
during the period of bid validity
o In case of a successful bidder, if
the bidder fails to sign the
agreement in accordance with
terms and conditions
Bidder submits that if the bidder and
GSTN are not able to conclude the
negotiations due to which the
agreement is not signed the EMD shall
not be forfeited
No change
The proposals shall be valid for a
period of Six (6) months from the
date of opening of the proposals.
A proposal valid for a shorter
period shall be rejected as nonresponsive. On completion of the
validity period, unless the bidder
withdraws his proposal in writing,
it will be deemed to be valid until
such time that the bidder formally
On completion of the validity period,
the proposal shall no longer be valid
and it has to be ratified in writing in
case GSTN require the bid to be valid
for a further period
Clause changed to
The proposals shall be valid for a period of
Six (6) months from the date of opening of
the proposals. A proposal valid for a
shorter period shall be rejected as nonresponsive. On completion of the validity
period, the proposal shall no longer be
valid and it has to be ratified in writing in
case GSTN require the bid to be valid for a
further period.
Vol II
206.
3.2.1.9
Vol II
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Points of clarification Required
GSTN's response
(in writing) withdraws his
proposal.
207.
3.2.9.2.f
The bidder qualifies their Bid with
their own conditions or
assumptions
Bidder requests for deletion of this
clause as this clause would imply that
any deviations submitted for any
changes in the Ts&Cs could make the
Bid liable for rejection
No change
208.
6.1.14.b
Vol II
Arithmetic errors in proposals will
be corrected as follows:
Bidder submits that the amount
adjusted as per sub-clauses (i); (ii) &
(iii) shall be considered as binding
whether it increase or decrease the
overall proposal price.
No change
209.
i. In case of discrepancy between
the amounts mentioned in figures
and in words, the amount in
words shall govern.
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210.
211.
212.
Bidding Document
Content of RFP requiring
Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
ii. In case of discrepancy between
the cost quoted in the pricing
summary sheet for a component
and the total cost provided for the
component in the detailed cost
break up sheet, the detailed cost
break up sheet for the component
will be considered.
iii. In case of discrepancy between
the total price given for a line
item / component and the
calculated total price (number of
units multiplied by the cost per
unit for that line item), the total
price given for a line item /
component will be considered.
iv. The amount stated in the
commercial proposal, adjusted in
accordance with the above
procedure, shall be considered as
binding, unless it causes the
overall proposal price to rise, in
which case the proposal price
shall govern.
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Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
213.
6.1.19
Vol II
Goods and Services Tax Network
(GSTN) reserves the right to ask
the Bidder to submit analysis of
rate and data sheet for the rates
quoted in the Commercial bid by
the bidder
Bidder requests for deletion of this
clause
Clause changed to
Goods and Services Tax Network (GSTN)
reserves the right to ask the Bidder to
submit rate and data sheet for the rates
quoted in the Commercial bid by the bidder
214.
8.2
Vol II
Payment Schedule and
Milestones, Cost of Procurement
of all component of ITFMS.
70% on delivery of hardware of
ITFMS
30% on acceptance
· 70% on delivery of hardware &
software
· 30% on acceptance of hardware &
software
Clause changed to
30% on acceptance of hardware & software
215.
4.4 Table
Vol III
Installation, configuration, testing
and go-live of all components of
ITFMS
0.5% of (30% of component 1 +
100% of Component 2)
0.5% of (100% of Component 2)
No change
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Reference(s)(section Clarification
number/ page)
Points of clarification Required
GSTN's response
216.
9.2.c
Vol III
Bidder submits that on termination
for whatever reason, GSTN shall pay
the Bidder for the products and
services already delivered upto to the
date of termination
No change
217.
24.1.d
Vol III
In the event that Goods And
Services Tax Network or the
System Integrator terminates this
Agreement, the compensation will
be decided in accordance with the
Terms of Payment Schedule set
out as Schedule VI of this
Agreement.
In case the Agreement is
extended, the Performance Bank
Guarantee has to be valid for one
year beyond the extended period.
In case the Agreement is extended,
the Performance Bank Guarantee has
to be valid for one month beyond the
extended period.
Clause changed to
In case the Agreement is extended, the
Performance Bank Guarantee has to be
valid for 60 days beyond the extended
period.
218.
10
Annexure B Vol III
Bidder submits that the maximum
penalty for a quarter shall not exceed
10% of quarterly payments
No change
219.
New Clause
The maximum penalty for a
quarter shall not exceed 15 % of
quarterly payments as per the
Commercial Bid submitted by the
System Integrator. This is
applicable only for the
Maintenance and support phase.
In case the penalty exceeds 15 %,
GSTN reserves the right to cancel
the bid.
Product Separation
220.
New Clause
Deemed Acceptance
No change
No change
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