Implementation of GSTN- ITFMS– Corrigendum -1 Corrigendum – 1 Tender Reference No: GSTN/ITFMS/2015/02 IT Facilities Management System At 30 March 2015 Goods And Services Tax Network Goods and Services Tax Network Room No. 223-229, 2nd Floor The Janpath Hotel New Delhi-110001 Website: http://www.gstn.org/ Page 1 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 Corrigendum – changes in RFP Page 2 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 1. BOM_Annuxere1_VolI/Antivirus/Secti on-17/page # 36/S.No.5 2. BOM_Annuxere1_Vol-I/ Antivirus/Sectio n-17/page # 36/S.No.6 Original Clause Amended clause Must have capabilities to restore spyware/grayware if the spyware/grayware is deemed safe Clause deleted Must have Assessment mode to allow first to evaluate whether spyware/grayware is legitimate and then take action based on the evaluation Must be able to detect spyware/grayware and then take action based on threat assessment 3. BOM_Annuxere- Adjusts the scanning speed if: The CPU usage level is Medium or Low 1_Vol-I/ Antivirus/Sectio Actual CPU consumption exceeds a certain threshold n-17/page # 37/S.No.14 Solution should be configurable scanning with built in intelligence to have best scan performance, balanced performance and/or best application performance 4. BOM_Annuxere- Must provide Outbreak Prevention to limit/deny access to specific shared folders, block ports, and deny write access to specified files and 1_Vol-I/ Antivirus/Sectio folders on selected clients in case there is an outbreak n-17/page # 37/S.No.11 Must provide Malware infection & its spread/proliferation to limit/deny access to specific shared folders, block ports, and deny write access to specified files and folders on selected clients in case there is an outbreak Page 3 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 5. BOM_Annuxere1_Vol-I/ Antivirus/Sectio n-17/page # 38/S.No.31 Original Clause Amended clause Should have a feature similar to Firewall Outbreak Monitor which sends a customized alert message to specified recipients when log counts from IDS, personal firewall, and/or network virus logs exceed certain thresholds, signaling a possible attack. Should have a feature which sends a customized alert message to specified recipients when log counts from IDS, personal firewall, and/or network virus logs exceed certain thresholds, signalling a possible attack. 6. BOM_Annuxere1_VolI/UTM/Section16/page # 31/S.No.6 7. BOM_Annuxere1_Vol-I/ServerOS/Section14.1/page # 22/S.No.10 8. BOM_Annuxere1_VolI/Introduction/p age # 2 9. BOM_Annuxere1_Vol-I/WLAN Controller/Secti on-11/page # 19/S.No.7 Firewall should support 100 site-to-site VPN Tunnels. Firewall should minimum support 75 site-to-site VPN Tunnels. The server OS should have inbuilt PKI certifying authority and EAL4+ certified The server OS should have inbuilt PKI certifying authority and current or immediate previous ( n-1) versions should be EAL4+ certified. 2 Exchange Servers with 60 CALs for ADS, Exchange & Lync 2 Exchange Servers with Exchange Standard CALs – 100, Lync CALs -60 and Windows CALs -100 WLC should support First hop security features in IPv6 network DHCPv6 guard and 1Pv6 source guard. WLC should support IPv6 Page 4 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 10. BOM_Annuxere1_Vol-I/WLAN Controller/Secti on-11/page # 19/S.No.8 11. BOM_Annuxere1_Vol-I/WLAN Controller/Secti on-11/page # 19/S.No.12 Original Clause Amended clause Should support ability to adjust Delivery Traffic Indicator Message (DTIM) on a per WLAN/ radio policy basis to improve performance for latency sensitive applications. Latency sensitive application must be supported efficiently Must support client roaming across controllers separated by a layer 3 routed boundary. Must support client roaming across controllers 12. BOM_Annuxere1_Vol-I/Internet Router/Section6/page # 11/S.No.13 13. BOM_Annuxere1_Vol-I/Access Switches - 48 ports/Section8/page # 14/S.No.18 14. BOM_Annuxere1_Vol-I/ Wireless AP /Section10/page # 18/S.No.6 Should have integrated USB port Should have a management port which can be either USB or Ethernet port over and above the usable ports The Switch should support Full Flexible Neflow or equivalent which provides ability to characterize IP traffic and identify its source, traffic destination, timing, and application information and is critical for network availability, performance, and troubleshooting. The switch should support feature to monitor in/out traffic on each of the ports of the switch with identification of source and destination as a minimum. Must have -100 dB or better Receiver Sensitivity. Must have -96 dB or better Receiver Sensitivity. Page 5 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. 15. 16. 17. 18. 19. Bidding Document Reference(s)(sec tion number/ page) BOM_Annuxere1_Vol-I/WLAN Controller/Secti on-11/page # 19/S.No.2 BOM_Annuxere1_VolI/Introduction/p age # 2 BOM_Annuxere1_Vol-I/ Mobility Services Solution /Section12/page # 20 BOM_Annuxere1_Vol-I/ Mobility Services Solution /Section12/page # 20 BOM_Annuxere1_Vol-I/ Mobility Services Solution Original Clause Amended clause WLAN Controller should support upto 70 Access points in a single 1 RU chassis and should be licensed for 25 APs from day 1. WLAN Controller should support upto 30 Access points in a single 1 RU chassis and should be licensed for 25 APs from day 1. Mobility Services Solution Mobility Services Solution (Wireless Intrusion Prevention System) Mobility Services Solution Mobility Services Solution (Wireless Intrusion Prevention System) Additional Clause WIPS solution may be integrated in WLAN controller or with an external box. A single physical appliance shall support the wiPS functionality for maximum number of 70 monitor mode or enhanced local mode access points, licensed for 25 AP Day 1. Clause deleted Page 6 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) /Section12/page # 20 Original Clause Amended clause 20. BOM_Annuxere1_VolI/Introduction/p age # 2 21. Volume-I/Scope of services/page # 14/Sl.no.3 Additional item Voice Gateway - quantity 2 The SI shall need to implement CUCM licenses & associated material provided by GSTN and OS etc. on the new/revamped hardware. However the SI shall need to supply, install, integrate, test and commission like IP Phones. The existing IP phones at TINXsys WAN sites shall also be reconfigured to register on the new setup under support from support engineers at TINXsys sites. Two options are available to the SI for implementing the VOIP solution. Option 1 GSTN will provide the CUCM licenses as per details given in the RFP. This CUCM shall be installed at site of office of GSTN. The SI shall need to implement CUCM licenses & associated material provided by GSTN. However the SI shall need to supply, install, integrate, test and commission IP Phones with this CUCM for GSTN, with the voice gateway as a comprehensive voice solution. Option 2. The SI may bring his complete VoIP solution with call manager, VOIP phones and voice gateway and configure the comprehensive voice solution. In this case, he may not choose to use the CUCM provided by GSTN. However, the voice solution should be comprehensive with full dial out / dial in and other features as given in this RFP. Page 7 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 22. Volume-I/ Key Deliverables/pa ge # 15/Sl.no.B.iii Original Clause Amended clause iii. The VoIP solution: The SI shall need to implement CUCM licenses & associated material provided by GSTN and OS etc. on the new/revamped hardware. However the SI shall need to supply, install, integrate, test and commission like IP Phones. The existing IP phones at TINXsys WAN sites shall also be reconfigured to register on the new setup under support from support engineers at TINXsys sites. 23. BOM_Annuxere1_Vol-I/ Servers/Section4/page # 8/S.No.6 24. BOM_Annuxere1_Vol-I/ NAC/Section20/page # It should have minimum 2*10 Gb SR interfaces over redundant PCIe card iii. Two options are available to the SI for implementing the VOIP solution. Option 1 GSTN will provide the CUCM licenses as per details given in the RFP. This CUCM shall be installed at site of office of GSTN. The SI shall need to implement CUCM licenses & associated material provided by GSTN. However the SI shall need to supply, install, integrate, test and commission IP Phones with this CUCM for GSTN, with the voice gateway as a comprehensive voice solution. Option 2. The SI may bring his complete VoIP solution with call manager, VOIP phones and voice gateway and configure the comprehensive voice solution. In this case, he may not choose to use the CUCM provided by GSTN. However, the voice solution should be comprehensive with full dial out / dial in and other features as given in this RFP. It should have minimum 2*10 Gb SR interfaces for each of the PCIe card including redundant card The solution should be able to restrict any unmanaged device in the network and should be able to provide LAN and guest users access to network resources based on policy based (Authentication, posture check, firewall) rules. The Solution should be able to restrict managed devices supporting protocols / standards e.g. 802.1x in the network and should be able to provide LAN and guest users access to network resources based on Page 8 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 45/S.No.6 25. BOM_Annuxere1_Vol-I/ NAC/Section20/page # 46/S.No.17 26. BOM_Annuxere1_Vol-I/ Tape Drive /Section22/page # 50/ 27. Volume-II/PreQualification Criteria/Section 4.2/page # 21/ S.No.3.3 28. Volume-II/PreQualification Criteria/Section 3.1.8/page # 11/ S.No.1 Original Clause Amended clause authentication and posture check Solution must validate List of Allowed Applications running on the Machine [Mandatory and Optional] with User Notification and AutoRemediation. Solution must validate List of Allowed Applications running on the Machine [Mandatory and Optional] with User Notification and Remediation. Item no. 7 to 15 may be treated as optional features The Bidder should have an annual turnover of Rs. 80 Crores or more for each of the last three financial years ending 31st March 2014 The Bidder should have an annual turnover of Rs. 40 Crores or more for each of the last three financial years ending 31st March 2014 Bidders shall submit, along with their Bids, EMD (amount specified in the tender notification table), in the form of a Demand Draft/ Bank Guarantee drawn from any nationalised bank or scheduled bank in favour of Goods and Services Tax Network (GSTN) payable at New Delhi branch and valid for 225 days from the last date of the bid submission. EMD in any other form will not be accepted. EMD in the shape of Bank Guarantee shall be submitted in the format provided in the Form A.2: Earnest Money Deposit as specified in this RFP. Bidders shall submit, along with their Bids, EMD (amount specified in the tender notification table), in the form of a Demand Draft/ Bank Guarantee drawn from any nationalised bank or scheduled bank in favour of Goods and Services Tax Network (GSTN) payable at New Delhi branch and valid for 180 days from the last date of the bid submission. EMD in any other form will not be accepted. EMD in the shape of Bank Guarantee shall be submitted in the format provided in the Form A.2: Earnest Money Deposit as specified in this RFP. Page 9 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 29. Volume II/ Form A.2: Earnest Money Deposit/page #34 Original Clause Amended clause 1. In consideration of ________________ (hereinafter called “GSTN”) represented by ________________, on the first part and M/s ____________ of ___________ (hereinafter referred to as “Bidder”) on the Second part, having agreed to accept the Earnest Money Deposit of Rs. ________ (Rupees _________) in the form of Bank Guarantee for the Request for Proposal for procurement of _________ we __________ (Name of the Bank), (hereinafter referred to as the “Bank”), do hereby undertake to pay GSTN forthwith on demand without any demur and without seeking any reasons whatsoever, an amount not exceeding ______ (Rupees _______) and the guarantee will remain valid up to a period of 225 days from the last date of the bid submission. It will, however, be open to GSTN to return the Guarantee earlier than this period to the SI, in case the SI does not qualify for the Price negotiations by the Price Negotiations Committee (PNC) as constituted by GSTN after a recommendation is made by the PNC on the bid(s) after an evaluation. 30. Volume-II/PreQualification Criteria/Section 6.1/page # 25/ S.No.11 Prices must be quoted entirely in Indian Rupees and must be inclusive of applicable rates, taxes & out of pocket expenses (including travel cost, boarding & lodging, DA, local conveyance etc) except for service tax or any other tax levied by the central government in lieu of service tax. The service tax on the applicable amount, payable to the SI will be paid by GSTN. 1. In consideration of ________________ (hereinafter called “GSTN”) represented by ________________, on the first part and M/s ____________ of ___________ (hereinafter referred to as “Bidder”) on the Second part, having agreed to accept the Earnest Money Deposit of Rs. ________ (Rupees _________) in the form of Bank Guarantee for the Request for Proposal for procurement of _________ we __________ (Name of the Bank), (hereinafter referred to as the “Bank”), do hereby undertake to pay GSTN forthwith on demand without any demur and without seeking any reasons whatsoever, an amount not exceeding ______ (Rupees _______) and the guarantee will remain valid up to a period of 180 days from the last date of the bid submission. It will, however, be open to GSTN to return the Guarantee earlier than this period to the SI, in case the SI does not qualify for the Price negotiations by the Price Negotiations Committee (PNC) as constituted by GSTN after a recommendation is made by the PNC on the bid(s) after an evaluation. Prices must be quoted entirely in Indian Rupees and must be inclusive of applicable rates, taxes & out of pocket expenses (including travel cost, boarding & lodging, DA, local conveyance etc) except for VAT/CST & service tax or any other tax levied by the government in lieu of VAT/CST & service tax. The VAT/CST and service tax on the applicable amount, payable to the SI will be paid by GSTN. Page 10 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 31. Volume-II/ Commercial Proposal Guidelines/Secti on 6.1/page # 25/ S.No.12 Original Clause Amended clause Prices quoted in the bid must be firm and final and shall not be subject to any upward modifications. No upward adjustment of the commercial price (to be mentioned in the letter of intent) shall be made on account of any variations except for service tax component. A proposal submitted with an adjustable price quotation or conditional proposal may be rejected as non-responsive. 32. Volume-II/ Form A4, Proposal Covering Letter/page #36 We confirm that the information contained in this response or any part thereof, including its exhibits, and other documents and instruments delivered or to be delivered to Goods and Services Tax Network (GSTN) is true, accurate, verifiable and complete. This response includes all information necessary to ensure that the statements therein do not in whole or in part mislead GSTN in its short-listing process. 33. Volume-II/ Form A4, Proposal Covering Letter/page #36 We agree for unconditional acceptance of all the terms and conditions set out in the RFP document and also agree to abide by this tender response for a period of six months from the date fixed for bid opening. 34. Volume II/ Signing of Agreement /Section no.7.1.5 /page # 29) Once an agreement is signed with the successful bidder based on the Commercial proposal, no adjustment of the agreement price shall be made on account of any variations in costs of labour and materials or any other cost component affecting the total cost in fulfilling the obligations under the agreement. Prices quoted in the bid must be firm and final and shall not be subject to any upward modifications. No upward adjustment of the commercial price (to be mentioned in the letter of intent) shall be made on account of any variations except for VAT/CST & service tax component or any other tax levied by the government in lieu of VAT/CST & service tax. We confirm that the information contained in this response or any part thereof, including its exhibits, and other documents and instruments delivered or to be delivered to Goods and Services Tax Network (GSTN) is true, accurate, verifiable and complete to the best of our knowledge. This response includes all information necessary to ensure that the statements therein do not in whole or in part mislead GSTN in its short-listing process. We agree for acceptance of all the terms and conditions set out in the RFP document, subject to the deviations proposed herein, and also agree to abide by this tender response for a period of six months from the date fixed for bid opening. Once an agreement is signed with the successful bidder based on the Commercial proposal, no adjustment of the agreement price shall be made on account of any variations in costs of labour and materials or any other cost component affecting the total cost in fulfilling the obligations under the agreement, except for new/changes in duties/taxes Page 11 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) Original Clause Amended clause and statutory levies. 35. Volume II/ Performance Bank Guarantee/Secti on no.8.1.3 /page # 30) In the event of the bidder being unable to service the agreement for whatever reason, Goods and Services Tax Network (GSTN) would invoke the PBG. Notwithstanding and without prejudice to any rights whatsoever of Goods and Services Tax Network (GSTN) under the agreement in the matter, the proceeds of the PBG shall be payable to Goods and Services Tax Network (GSTN) as compensation for any loss resulting from the bidder’s failure to perform/comply its obligations under the agreement. Goods and Services Tax Network (GSTN) shall notify the bidder in writing of the exercise of its right to receive such compensation within 7 (Seven) days, indicating the contractual obligation(s) for which the bidder is in default. 36. Volume III/ Extension of Time for Fulfilment of Conditions Precedent / Clause 2.7.3(b)/page#2 1 For the avoidance of doubt, it is expressly clarified that any such extension of time shall be subject to imposition of penalties on the System Integrator linked to the delay in fulfilling the Conditions Precedent. In the event of the bidder being unable to service the agreement within agreed timelines/extended timelines for whatever reason, Goods and Services Tax Network (GSTN) would invoke the PBG. Notwithstanding and without prejudice to any rights whatsoever of Goods and Services Tax Network (GSTN) under the agreement in the matter, the proceeds of the PBG shall be payable to Goods and Services Tax Network (GSTN) as compensation for any loss resulting from the bidder’s failure to perform/comply its obligations under the agreement. Goods and Services Tax Network (GSTN) shall notify the bidder in writing of the exercise of its right to receive such compensation within 7 (Seven) days, indicating the contractual obligation(s) for which the bidder is in default. For the avoidance of doubt, it is expressly clarified that any such extension of time may be subject to imposition of penalties on the System Integrator linked to the delay in fulfilling the Conditions Precedent. Page 12 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 37. Volume III/ Tax / Clause 4.3 d/page# 26 Original Clause Amended clause Service tax or any other tax in lieu thereof levied by the central government from time to time on the services rendered by the SI to GSTN shall be paid by GSTN to the SI over and above the payment schedule, subject to the SI submitting his bills/ invoices therefor in the format prescribed under rule 4A(1) of the Service Tax Rules, 1994 or other relevant laws, as the case may be. 38. Volume III/ invoicing and settlement / Clause 4.2/page# 25 39. Volume III/ Delayed and nonperformance penalty/Clause 4.4/page#27 40. Volume III/Effects of termination/Cla use 9.2/page #44 Additional clause – a (iii) VAT/CST & Service tax or any other tax in lieu thereof levied by the central government from time to time on the goods delivered/services rendered by the SI to GSTN shall be paid by GSTN to the SI over and above the payment schedule, subject to the SI submitting his bills/ invoices therefor in the format prescribed under rule 4A(1) of the Service Tax Rules, 1994 or other relevant laws, as the case may be. All invoiced amounts shall be paid to the SI within 30 days of receipt of invoice at GSTN office and it is subject to being uncontested by GSTN (due to objections/observations/incorrectness) and being validated Penalty per week subject to maximum of 5% of the value of corresponding milestone payment of the delayed/undelivered services Penalty per week subject to maximum of 10% of the value of corresponding milestone payment of the delayed/undelivered services In the event that Goods And Services Tax Network terminates this Agreement pursuant to failure on the part of the System Integrator to comply with the conditions as contained in this Clause and depending on the event of default, Performance Guarantee furnished by System Integrator shall be forfeited. In the event that Goods And Services Tax Network terminates this Agreement pursuant to failure on the part of the System Integrator to comply with the conditions as contained in this Clause and depending on the event of default, GSTN shall issue a notice to SI prior to forfeiting the Performance Guarantee furnished by System Integrator. Page 13 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. 41. 42. 43. 44. Bidding Document Reference(s)(sec tion number/ page) Volume III/Performance Bank Guarantee/Clau se 24.1d/page#90 Volume II/Payment Schedules and Milestones/Com ponent1Milestones/Clau se 8.2/page#31 Volume II/ Commercial Proposal Guidelines/Clau se 6.1.19/page#26 Volume II/ Mode of Submission/Clau se 3.2.1.9/page# 12 Original Clause Amended clause In case the Agreement is extended, the Performance Bank Guarantee has to be valid for one year beyond the extended period. In case the Agreement is extended, the Performance Bank Guarantee has to be valid for 60 days beyond the extended period. 30% on acceptance 30% on acceptance of hardware & software Goods and Services Tax Network (GSTN) reserves the right to ask the Bidder to submit analysis of rate and data sheet for the rates quoted in the Commercial bid by the bidder Goods and Services Tax Network (GSTN) reserves the right to ask the Bidder to submit rate and data sheet for the rates quoted in the Commercial bid by the bidder The proposals shall be valid for a period of Six (6) months from the date of opening of the proposals. A proposal valid for a shorter period shall be rejected as non-responsive. On completion of the validity period, unless the bidder withdraws his proposal in writing, it will be deemed to be valid until such time that the bidder formally (in writing) withdraws his proposal. The proposals shall be valid for a period of Six (6) months from the date of opening of the proposals. A proposal valid for a shorter period shall be rejected as non-responsive. On completion of the validity period, the proposal shall no longer be valid and it has to be ratified in writing in case GSTN require the bid to be valid for a further period. Page 14 of 15 Implementation of GSTN- ITFMS– Corrigendum -1 S.No. Bidding Document Reference(s)(sec tion number/ page) 45. Volume II/ Earnest Money Deposit (EMD)/Clause 3.1.8.3/page# 12 46. Volume III/Managing Confidential Information/Cla use 16.4/page# 59 Original Clause Amended clause The EMD, for the amount mentioned above, of successful bidder would be returned upon submission of Performance Bank Guarantee (as mentioned under ‘Payment terms & schedules’). The EMD of all unsuccessful bidders will be refunded by Goods and Services Tax Network (GSTN) at the earliest post signing of agreement and submission of the PBG by the successful bidder. Additional Clause 47. Volume II/Annexure I / Technical Evaluation Criteria / Clause (Row) 11/ SI’s Previous Experience SI's previous experience in IT setup, maintenance and operations in India. Completed / go-live in the last five years, from the date of publishing of this RFP The EMD, for the amount mentioned above, of successful bidder would be returned upon submission of Performance Bank Guarantee (as mentioned under ‘Payment terms & schedules’). The EMD of all unsuccessful bidders will be refunded by Goods and Services Tax Network (GSTN) on award of contract. The obligations of confidentiality provided under this agreement shall be applicable for a period of 3 years from the date of disclosure of such information or till the date when the Receiving Party returns/destroys the confidential information available with it and provides a suitable certificate or representation to the Disclosing party of such fact, whichever is earlier SI's previous experience in IT setup, maintenance and operations in India. Completed / go-live in the last five years, from the date of publishing of this RFP Note: 5 additional mark for each relevant experience in the last five years, subjected to a maximum of 15 marks. These experiences must be over and above the ones cited in the prequalification criteria and should be go-live / completed in the last 5 years from the date of issue of tender Note: 5 additional mark for each relevant experience in the last five years, subjected to a maximum of 15 marks. These experiences must be go-live / completed in the last 5 years from the date of issue of tender. Page 15 of 15
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