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AT&T Connect® for Mobile
AT&T Connect Mobile for iPhone® FAQ
v3.8
July 2014
©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the
property of their respective owners. This User Guide is provided for reference purposes only.
This document does not modify, alter or amend the terms of any agreement between AT&T and the Customer. This
document may include service and feature descriptions that are not presently available. The contents of the document
may be revised by AT&T at any time without notice.
Product:
AT&T Connect
Title:
AT&T Connect Mobile for iPhone® FAQ
Product version:
v3.8
Publication date:
7/7/2014
Reference number:
CONIPHQSC
Revision number
01
Disclaimer
©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners. This
User Guide is provided for reference purposes only.
This document does not modify, alter or amend the terms of any agreement between AT&T and
the Customer. This document may include service and feature descriptions that are not presently
available. The contents of the document may be revised by AT&T at any time without notice.
System requirements
What are the system requirements for AT&T Connect® Mobile for iPhone®?
Does AT&T Connect Mobile for iPhone work on EDGE/GSM networks?
Does AT&T Connect Mobile for iPhone work on a 2G iPhone?
What is the data speed of AT&T Connect Mobile for iPhone?
How much iPhone battery life does AT&T Connect Mobile for iPhone consume?
General questions
What’s new in v3.8 of the AT&T Connect Mobile for iPhone application?
I’m not an AT&T Connect customer. Can I still use AT&T Connect Mobile for iPhone?
Is there an additional charge for using AT&T Connect Mobile for iPhone?
Which countries support AT&T Connect Mobile for iPhone?
Which languages are supported?
Can I use the Call Me feature?
How do I connect my audio?
Are there any special requirements when using VoIP?
What happens to audio (VoIP) when I leave the conference by pressing the home screen button?
Setting up your AT&T Connect account on your iPhone (host)
Why do I need to set up my account?
Do I need to set up my account to be able to join a conference?
Why do I need to provide my personal details?
What format should I use to enter my phone number?
Scheduling/Initiating an AT&T Connect Mobile conference (host)
Can I schedule an AT&T Connect Mobile for iPhone conference from my iPhone?
Can I initiate an “on the fly” AT&T Connect Mobile for iPhone conference from my iPhone?
Participating in an AT&T Connect Mobile conference
What can I do in the AT&T Connect Mobile application?
Can I view the whiteboard in the AT&T Connect Mobile for iPhone application?
How do I let another participant in the conference present content on the whiteboard from their
computer?
Can I view the whiteboard in landscape mode?
When trying to join a conference, I got a prompt for audio callback, but ignored it. How do I call into
the conference?
Is video streaming supported?
How can I send a chat to other participants?
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
3
Can I invite other people to the conference after it has started?
How do I leave a conference?
Troubleshooting
Why can’t I connect to the conference from the calendar meeting or from the “To connect to the
Web conference” link on the email invitation?
I can join the conference, but keep getting disconnected. What should I do?
How can I get the application logs?
The audio disconnected. How can I reconnect the audio?
The AT&T Connect Mobile for iPhone application closed. How can I reconnect?
I live in the US and am now travelling abroad with my iPhone. Why can’t I connect to a conference?
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
4
System requirements
What are the system requirements for AT&T Connect® Mobile for iPhone®?
The requirements are:
•
iOS 6.0 and higher.
•
An active 3G/4G/LTE cellular network or WiFi connection (AT&T Connect Mobile does not
function in airplane-mode).
Does AT&T Connect Mobile for iPhone work on EDGE/GSM networks?
The application works on EDGE/GSM networks, but with audio-only or data-only. To illustrate, let’s
say that a participant is working on a 3G/WiFi network which is connected with both audio and
data. If the 3G/WiFi network becomes unavailable, the participant will “fall back” to the
EDGE/GSM network. In this case, the data will be disconnected and only the audio will remain
connected. This means that participants have audio but cannot view the Participants list and
whiteboard content, or send notes.
Does AT&T Connect Mobile for iPhone work on a 2G iPhone?
The application works on a 2.5G iPhone, but with audio-only or data-only. With data-only,
participants can view the Participants list and whiteboard content and send notes, but cannot use
audio. With audio-only, participants have audio but cannot view the Participants list and
whiteboard content, or send notes.
What is the data speed of AT&T Connect Mobile for iPhone?
The data speed of the application on your iPhone is derived from the network—either the mobile
3G/4G/LTE network or WiFi.
How much iPhone battery life does AT&T Connect Mobile for iPhone consume?
Using audio with AT&T Connect Mobile for iPhone is equal to regular talk-time battery usage.
Connecting to the application on the Internet is equal to Internet battery usage.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
5
General questions
What’s new in v3.8 of the AT&T Connect Mobile for iPhone application?
We’ve improved the visual quality of shared applications.
I’m not an AT&T Connect customer. Can I still use AT&T Connect Mobile for iPhone?
If you’re not an AT&T Connect customer, you can join a conference from the email invitation you
received from the host. First, download the AT&T Connect Mobile application from the App
Store℠ and then tap on the conference link in the invitation. You can also join from your iPhone
using the application’s Join option.
Is there an additional charge for using AT&T Connect Mobile for iPhone?
There is no additional charge. However, if your company has enabled the Call Me feature, you may
be charged for the incoming call, based on your cellular plan.
Which countries support AT&T Connect Mobile for iPhone?
The application is supported wherever iPhones are supported and 3G/4G/LTE/WiFi networks are
available.
Which languages are supported?
AT&T Connect Mobile for iPhone is available in English only.
Can I use the Call Me feature?
If your company has enabled the Call Me feature, you can use it. AT&T Connect Mobile for iPhone
will call out to the phone number you provided in the personal details area (in the Welcome
screen) right after you joined the conference. Once you accept the call and press the number 1,
your iPhone will be automatically linked. If the Call Me feature is available, it may be configured
not to work outside North America. You can add or modify your phone numbers by tapping the
Info & Profile button in the home screen and then tapping My Phone Numbers in the Accounts
screen.
How do I connect my audio?
When you join a conference, you will be asked whether you'd like to connect to the audio using
VoIP or your phone. If you select VoIP, you will be immediately connected to the audio. If you
select phone, you will be called back at the number of your choosing (if your conference site has
the Call Me feature enabled). If you choose not to use the Call Me feature, you can tap Alternate
Dial-In Numbers to view a list of call-in numbers.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
6
Are there any special requirements when using VoIP?
We recommend using a headset to ensure the best VoIP quality.
Note: VoIP needs to be turned on by the System Administrator.
What happens to audio (VoIP) when I leave the conference by pressing the home screen
button?
The audio connection continues in the background. You will still be able to hear the other
participants as well as talk.
Setting up your AT&T Connect account on your iPhone (host)
Why do I need to set up my account?
If you set up your AT&T Connect account on your iPhone, you will be able to start a conference
directly from your iPhone (by tapping the Start button).
You set up your account by simply clicking on the activation link that appears in the registration
email you received. Alternatively, you can enter your account details in the Accounts screen
(accessed by tapping the Info & Profile button).
Do I need to set up my account to be able to join a conference?
No. You can join a conference without first setting up your account. Upon joining the conference,
you will be asked to provide your name, email address, and phone number.
Why do I need to provide my personal details?
In the Personal Info page (accessed by tapping the Info & Profile button), you specify your name
as it will appear to all other participants in the conference. You also specify the phone number for
the conference service to call you. When you use the application for the first time, you will be
prompted in the Welcome Page to fill in your details before joining the conference.
What format should I use to enter my phone number?
You should type the country code, area code, and the local phone number—for example, 1-617123-4567. The country code is automatically filled in when you tap your country in the pop-up
window.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
7
Scheduling/Initiating an AT&T Connect Mobile conference (host)
Can I schedule an AT&T Connect Mobile for iPhone conference from my iPhone?
Yes you can, using the Schedule option in the home screen. To schedule a conference, you first
need to have an AT&T Connect account configured on your iPhone.
Can I initiate an “on the fly” AT&T Connect Mobile for iPhone conference from my
iPhone?
Yes, if you have set up your AT&T Connect account on your iPhone. You initiate a conference by
tapping the Start button and then tapping Invite Others by Email or Invite Others by Phone from
the menu button.
Participating in an AT&T Connect Mobile conference
What can I do in the AT&T Connect Mobile application?
When joining an AT&T Connect conference from the AT&T Connect Mobile for iPhone application
on your iPhone, you can:
•
See and share video.
•
Connect using a VoIP audio connection.
•
View the Participants list.
•
See who is currently speaking.
•
Send/receive chats.
•
Write and view meeting minutes.
•
Invite others by email.
•
Join current conferences and those scheduled within the next fifteen minutes.
•
View whiteboard content and take snapshots.
•
As the conference host/presenter, you can invite others by phone, mute/un-mute other
participants, give/take presenting rights, rename a participant, expel a participant, lock the
conference, and terminate the conference.
•
Mute/unmute your microphone.
•
Use emoticons.
•
Respond to polls.
•
Raise your hand in a conference, and temporarily step out of the conference.
•
Report a problem to the AT&T Connect Support Center.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
8
Can I view the whiteboard in the AT&T Connect Mobile for iPhone application?
Yes. You can view content that is displayed on the whiteboard. However, you cannot present
content on the whiteboard from your iPhone.
How do I let another participant in the conference present content on the whiteboard
from their computer?
If you are the conference host/presenter, you can give presenting rights to another participant.
You do so by tapping the chevron next to the participant’s name. This opens the Participant Card
where you can give presenting rights.
Can I view the whiteboard in landscape mode?
Yes, landscape mode is supported. However you can view the other tabs (Participants, Notes and
Conference) in portrait mode only.
When trying to join a conference, I got a prompt for audio callback, but ignored it. How
do I call into the conference?
Tap the Audio Connection button in the Conference tab to re-open the audio callback screen. If
your company has not enabled the Call Me feature, you will be prompted with the dial-in
numbers.
Is video streaming supported?
Yes! You can follow the current speaker’s video or view the video streams of up to the six most
recent speakers concurrently. You activate your video in the Connection Setup screen or during a
conference by tapping the video button. Once video is up and running, you can flip the video
camera from front to back and stop and start the video stream whenever you want.
How can I send a chat to other participants?
Do so by tapping the participant’s name in the Participants tab, or tapping the New Chat menu,
and selecting the participant. From the Chat tab, you can view the chats that you sent and
received during the conference.
Can I invite other people to the conference after it has started?
Yes, you can invite others by email directly from your iPhone. Do so by tapping the Menu button in
the Participants tab and then tapping Invite Others by Email. If you are the conference host, you
can also invite others by phone by tapping Invite Others by Phone.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
9
How do I leave a conference?
To leave an AT&T Connect Mobile for iPhone conference, tap on the Logout button on the
Participants tab, or tap on the iPhone’s home button. To terminate the audio, open the AT&T
Connect Mobile for iPhone application and tap End Call.
Troubleshooting
Why can’t I connect to the conference from the calendar meeting or from the “To
connect to the Web conference” link on the email invitation?
Most likely, AT&T Connect Mobile for iPhone is not installed on your iPhone. You download the
AT&T Connect Mobile for iPhone application from the App Store.
I can join the conference, but keep getting disconnected. What should I do?
Try moving to a location that has better network coverage.
How can I get the application logs?
When calling the AT&T Connect Support Center, the operator may ask you to send the application
logs. Do so from the Report a Problem screen which is accessible from the Conference tab/About
option, or by tapping the Info & Profile button in the home screen.
The audio disconnected. How can I reconnect the audio?
Do so by tapping the Audio Connection button in the Conference tab to re-open the audio
callback screen. If your company has not enabled the Call Me feature, you will be prompted with
the dial-in numbers.
The AT&T Connect Mobile for iPhone application closed. How can I reconnect?
If the application closed due to connection problems or switching to another application, rejoin
the conference by tapping the AT&T Connect Mobile for iPhone icon on the iPhone’s home page.
If this doesn’t reconnect you to the conference (because more than thirty minutes passed since
you were disconnected from the conference), use the Join option in the home screen.
Alternatively, you can go back to the email invitation or open the calendar meeting and tap the
mobile entry link.
I live in the US and am now travelling abroad with my iPhone. Why can’t I connect to a
conference?
If you travel with your iPhone outside your country, set Data Roaming in your device’s settings
page (tap on General/Network) and verify with your mobile operator that you are allowed to
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
10
access data while travelling internationally. If allowed, you will be charged with international data
roaming rates (which can be expensive). Alternatively, you can use a WiFi connection.
Published: 7/7/2014
Product version: v3.8
AT&T Connect Mobile for iPhone® FAQ
©2013-2014 AT&T Intellectual Property. All rights reserved.
11