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Transport for London (Group Property) - Reactive & Planned Maintenance Framework
Administrated from:
Corrib House (head office)
Contract location:
TFL's Property Portfolio throughout London
Value:
£350,000.00 (per year)
Sector(s):
Commercial, Mixed use, Public sector, Residential, Social Housing
Type(s) of work:
Planned maintenance, Reactive maintenance, Refurbishment - General
Short description:
Reactive & Planned Maintenance Works 24/7 - Framework
Transport for London operates a very large and varied Real Estate Portfolio throughout London in and around
the Tube Stations it operates.
The portfolio consists of 3500 units which is mainly occupied Residential and occupied commercial.
H.A Marks are a Framework Contractor carrying out works on a schedule of pre-agreed rates.
We have worked on the portfolio for the last 12 years.
Planned & Reactive Maintenance
The management of the estate involves a large amount of Planned & Reactive Maintenance Works in line
with TFL's continuous improvement of its property assets located at some of the best locations in London.
There is also a number of void residential and commercial units (Voids).
Planned Maintenance
Consists of;
Cyclical Refurbishments of Communal Areas, External Facades, Roofing, Balconies and Walways.
Planned Program of Refurbishments to Void Residential Units including Flats/Houses.
Reactive Maintenance/Emergency Call Outs
Consists of;
24/7 Call Outs and Holiday Cover.
Priority Rapid Reaction Call Outs with our Direct Labour Team
Providing Tradesmen to cover all trades to deal with reactive call outs in a prompt and professional manner.
(Within 3 hours for Priority Call Outs).
All trades provided including;
Plumbers Painters
Gas Engineers Electricians
Roofers Paviours
Glaziers Groundworkers
Carpenters HVAC Engineers
Plasterers Tilers
Our planned and reactive maintenance service deals with primarily Residential Property (3500 units) & some
Retail/Commercial Property.
Training
H.A Marks has over many years established and built up a full team of tradesmen who are realiable,
responsive & polite.
Our Tradespeople are CRB checked and are fully trained in;
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Customer Relations
ISO 9001 Quality Assurance Systems.
ISO 14001 Environmental Management Systems.
CSCS
A full range of Safety Training through our CITB Approved Individual Training Plans.
We offer the following services all under one Roof;
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Carpentry
Emergency Glazing & Hoarding
Plumbing
Gas Works
Boiler Servicing & Repairs
Electrical Repairs, Maintenance & Installations
Brickwork & Facade Repairs
Scaffolding - Particularly Emergency Requirements.
Roofing Repairs
All forms of General Building Repairs & Maintenance.
We run and operate a range of fully kitted vans from our large/well stocked warehouse/offices in Greater
London.
Benefits to Client
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We pride ourselves on a quick and attentive response with good customer care.
As an ISO 9001 Company we operate systems of strict Quality Control.
ISO 14001 Approved.
Approved member of CHAS, Exxor, Link-up, Rospa, Constructionline.
We hold regular Client Review Meetings where we measure and discuss KPI's including speed of response
and customer care.
During the recent civil disturbances of the Summer of 2011, H.A Marks were called out at night to carry out
emergency security works including hoarding, glazing, clearances, security works.
Our rapid reaction and consistant service was appreciated by TFL whose Head of Facilities wrote a good
review of our response.