HIMSS Clinical & Business Intelligence
Community of Practice
March 26, 2015
Welcome
Michael Brooks, BS, MBA, CPHIMS
C&BI Community Co-Chair
Specialist Leader, Healthcare Information Management
Deloitte Consulting LLP
Michael Berger, PE
C&BI Community Co-Chair
Chief Analytics Officer
Affinity Health Plan
Shelley Price, MS, FHIMSS
C&BI Community Organizer
Director, Payer & Life Sciences, HIMSS
Nancy Devlin
C&BI Community Organizer
Senior Associate, Payer & Life Sciences, HIMSS
Agenda
•
•
•
Welcome
HIMSS C&BI Community Updates / Announcements
Presentation & Discussion:
 “Increasing Patient Engagement through Moffitt’s
Patient Portal”
o Jennifer Camps, MBA, Director, Clinical Systems,
Moffitt Cancer Center
•
Wrap-Up / Next Steps
C&BI Community
Updates / Announcements
HIMSS15 Overview
DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.
HIMSS15 Schedule at a Glance
REGISTRATION
•
•
•
•
•
•
Saturday
3:00 pm – 6:00 pm
Sunday
7:00 am – 7:00 pm
Monday
7:00 am – 5:00 pm
Tuesday (Conference Center Only) 7:30 am – 5:00 pm
Wednesday (Conference Center Only) 7:30 am – 5:00 pm
Thursday
7:00 am – 11:00 am
GENERAL EDUCATION
• Monday
• Tuesday
• Wednesday
• Thursday
10:00 am – 3:30 pm
10:00 am – 11:00 am; 1:00 pm – 5:00 pm
8:30 am – 3:30 pm
10:30 am – 1:00 pm
EXHIBIT HALL HOURS
• Monday
11:00 am – 6:00 pm
• Tuesday
9:30 am – 6:00 pm
• Wednesday
9:30 am – 4:00 pm
The Three Pillars of HIMSS15
Education, Exhibition, Networking
Conference Center Map
HIMSS15 Educational Topics
HIMSS15 Conference Website
Maximizing the Conference Experience:
By Audience
How do I Navigate?
Who should attend? You!
Physicians
Solutions to Focus on Your Passion
Clinical & Business Intelligence Professionals
Tame Your Data
IT Professional
Generate Health IT Solutions
HIMSS15 Mobile Access
Log in to create your
agenda, “favorite”
sessions and exhibitors
and take notes during
sessions
Usability instructions will
be available for:
* Downloading the Mobile
Guide to your device
desktop
* Exporting your agenda
to your device’s calendar
application
Education
Preconference Symposia
Clinical & Business
Intelligence Symposium
Deploying C&BI to Enable the Future
State of Care: Population Health
Management
 Sunday, April 12, 2015 | 8:00 am –
4:30 pm CT
 Gain practical knowledge for the planning,
developing and execution of population health
management (PHM) initiatives in your organization.
 From specialty clinics to large integrated care
networks, explore recent advances in PHM, as well
as future directions envisioned by industry leaders.
In addition, discover the critical role C&BI plays in
this paradigm shift in care delivery from an
individual healthcare view to PHM.
HIMSS15 Pre-Conference Education
Exhibit Floor Map
C&BI Knowledge Center
Booth 5484
Special Events and Networking
Opening Reception:
Sunday, April 12, 2015; 5:00 pm – 7:00 pm
McCormick Place, Skyline Ballroom
Communities:
Sunday-Wednesday, Times Vary
Awards Gala and Recognition
Tuesday, April 13, 2015, 6:30 pm – 9:00 pm
Chicago Hilton, Grand Ballroom
Wednesday Night Event: HIMSS Block Party
Wednesday, February 26th, 5:30 pm – 7:00 pm
McCormick Place Convention Center, Vista Ballroom, Room S406
Chapter Receptions:
Various locations; Consult onsite schedule for details
SIGS
Monday - Wednesday Times Vary
HIMSS15 Communities Meetings
HIMSS15 C&BI Community
Invitation-Only Reception
When and Where:
• Tuesday, April 14 | 5:00-6:00pm
• C&BI Knowledge Center | Booth 5484 | McCormick
Place
Please RSVP:
• By April 6, 2015
• Registration is limited to the first 75 registrants
• Advanced registration is required
A special Thank You to our event sponsors –
The HIMSS Spot
HIMSS C&BI Community Meet-up
Wednesday, April 14, 2015 | 11:00-11:30am
HIMSS Spot | North Building, Hall B
Block Party at HIMSS15
• Wednesday, April 15 | 5:30 pm – 7:00 pm | Vista Room, McCormick Place
• Free to all registered HIMSS15 attendees
Tips to Ensure an Exceptional
Conference Experience
1. Look for the elevators for short cuts
2. Plan your visit across the three event pillars: Education, Exhibition,
and Networking
3. Review the Pocket Guide before attending (soon to be posted online)
4. Use the HIMSS calendar feature
5. Connect socially with others
6. Visit the conference venue prior to the event
7. Don’t forget to bring your attendee badge if mailed
8. Identify CE sessions to attend (many single sessions fulfill
multiple requirements)
9. Visit educational offerings on the Exhibition Floor (Knowledge
Centers; Meaningful Use Experience; Intelligent Hospital)
10. Dress for business casual attire
11. Wear comfortable shoes
HIMSS16: Las Vegas
2016 ANNUAL HIMSS CONFERENCE & EXHIBITION
LAS VEGAS
MONDAY – FRIDAY, FEBRUARY 29 – MARCH 4, 2016
(PLEASE NOTE CHANGE TO MONDAY – FRIDAY PATTERN)
OPENING IN APRIL 2015:
HIMSS16 CALL FOR PROPOSALS
HIMSS16 CALL FOR REVIEWERS
C&BI Community
Guest Speaker
Increasing Patient Engagement
through Moffitt’s Patient Portal
March 26, 2015
27
With heightened regulations and the
increasing importance of involving a person in
their care, patient engagement strategies
have become increasingly more important to
organizations. Learn how Moffitt Cancer
Center is using a patient portal to help
patients engage with their care and better
manage their oncology health.
OUR SUCCESS
CAN BE
MEASURED BY
OUR NUMBERS.
2013
National Prominence
U.S. NEWS &
WORLD
REPORT
Best Hospitals
Objectives
• Contrast Patient Portal and its functionality
from inception to current state
• Discuss seamless patient experience within
our portal – while incorporating third party
applications
• Define the process created to obtain and
maintain patient, provider and executive
support
Portal Technologies
•
PATIENTS: My.Moffitt.org
Free secure gateway to the patient’s health
information to empower and engage the
patient along every step of their journey
Provides secure access to appointments,
lab results, clinical notes, staff
communication and educational resources
•
REFERRING PHYSICIANS: Refer2Moffitt.com
All-in-one physician resource to follow patient’s
progress and stay informed
Access to records, physician directory, referral
information, clinical trials and continued education
Current Functionality
Patient Portal Functionality
•
•
•
•
•
•
Patient Portal redesign
Mobile enhanced site
Promotional banner
Appointments
New patient resources
Electronic patient
questionnaire (EPQ)
• Lab results available
within 36 hours
• Full medical record
available (few
exceptions)
• Cerner Direct
implementation
• Secure messaging
• Pathology and Radiology
reports
• Enhanced online bill
payment
• Patient
education/Tutorials
• My Search
• Survivorship portal
• TCC online consent
Seamless Experience
Seamless Experience
• Single Sign On (SSO)
• Use SAML, an XML-based open standards data
format
– By utilizing SAML, we are able to keep the users credentials
within Moffitt.
– Users authentication information is never provided to the
third parties, overall reducing security risks in the event of a
breach.
• Leverage with following applications:
– Cerner Patient Portal
– Electronic Patient Questionnaire (EPQ)
– Online Bill Payment
Adoption and Utilization Rates
Patient Portal Statistics
100% of new Moffitt
patients in January
100% of
new
Moffitt
patients
FY15
Patient Portal Statistics
Patient Portal Statistics
UNIQUE USERS
July
August
September
October
November
December
January
TOTALS
LOGINS
FY2014
4,741
4,689
4,706
5,128
4,712
4,878
5,642
FY2015
6,227
6,210
6,583
6,840
6,489
6,698
7,520
Increase / Decrease
31%
32%
40%
33%
38%
37%
33%
34,496
46,567
35%
July
August
September
October
November
December
January
FY2014
16,709
16,839
16,365
18,174
15,878
16,113
20,219
FY2015 Increase / Decrease
23,095
38%
25,037
49%
27,532
68%
29,698
63%
25,689
62%
28,562
77%
32,476
61%
TOTALS
120,297
192,089
60%
42
Promotional Pieces
Panel Card
Monitor Wrap
Postcard/Mail Campaign
Tent Card
Magnet
Questions/Comments
Wrap-Up
• Want to get involved?
 Speaker or topic ideas
 Keynote presenter
 Blogger, twitter
 Contact Nancy Devlin
• Community Website
 www.himss.org/ClinBusIntelCommunity
Next Steps
JOIN US!
•
Next meeting: Thursday, May 28, 2015
 “Reducing Patient Re-Admittance Rates &
Improving Patient Care at UC Irvine with
the Help of Hadoop”
 Charles Boicey
Enterprise Analytics Architect
Stony Brook Medicine
FY15 Leadership and Contact Information
Chair:
Michael Brooks, BS, MBA, CPHIMS
Specialist Leader
Deloitte Consulting LLP
[email protected]
Mike Berger, PE
Chief Analytics Officer
Affinity Health Plan
[email protected]
HIMSS Community Organizers:
Shelley Price, MS, FHIMSS
Director, Payer and Life Sciences
HIMSS
[email protected]
Nancy Devlin
Sr Assoc., Payer and Life Sciences
HIMSS
[email protected]
Thank you!
…and Happy !
Appendix
2014-2015 C&BI Committee Members
J.D. Whitlock, MPH, MBA, CPHIMS* -Chair
Vice-President, Clinical & Business Intelligence
Mercy Health
Sharon Lynn Morley, RN/CNS
Client Manager
Humedica
Arthur Panov, MPH, CPHIMS*
Cheryl Bowman, CPHIMS
Data Manager
University of Wisconsin Hospital and Clinics
Michael Brooks, BS, MBA, CPHIMS,
FHIMSS*
Specialist Leader
Deloitte Consulting LLP
Robyn Chatman, CPHIMS, FAAFP, MD,
MPH
Physician
Healthbridge
Teresa Gocsik, MS, CRNA, CPHIMS*
Director
Aspen Advisors
Michael Kurliand, MS, RN*
IS Strategy Consultant
Children's Hospital of Philadelphia
* Indicates a
returning
committee
member
HIT Architect
IBM
Stuart Rabinowitz, MBA, BC
Director Federal Markets - Socrata
Socrata
Maxine Rand, DNP (c), MPA, RNBC, CPHIMS*
Director, Clinical Education, Practice &
Informatics
Kaiser Permanente
Chester H Robson, DO, FAAFP
Regional Director of Medical Informatics,
Ambulatory Systems
Adventist Midwest Health
Wolf Stapelfeldt, MD*
Chairman, General Anesthesiology
Saint Louis University Medical Center
C&BI Community of Practice
The goal of the C&BI Community is to bring together thought leadership and share
knowledge that will support the future success of our members by improving their
ability to understand and form partnerships to manage C&BI as a part of doing
business and providing accountable and quality care to their members. The
Community will support activities that promote peer-to-peer networking, problem
solving, solution sharing, and education.
Topics of focus may include:
• Storage and Management of Data and
Supporting Technologies
• Best Practices Clinical & Business
Analytics
• Knowledge Management to Support
Accountable and Quality Care
• Clinical Decision Support
• Case, Risk & Cost Management
• Research Data Warehousing/EDW
• Data Lifecycle Management
C&BI Community of Practice
•
Open to all HIMSS members (current membership: approx 7,600 people)
•
Will meet virtually 6 times/year
•
Agenda for the meetings may include:
•
Commencing with a short series of 2-Minute Drills presented various Community
members
•
Topical discussion with key note presenter
The ‘2-Minute Drill’
is based loosely on the sports analogy, and in this case
is a fast-paced (short in length) presentation on a hot, emerging, or timely topic, news event
(e.g. research paper, game-changing market or technology news), or recent and relevant event (e.g.,
federal public meeting, legislative/federal/judicial news, critical conference or educational event).
2-Minute Drills foster greater peer-to-peer networking, member engagement, problem solving,
solution sharing, and education. If you are interested in presenting any drills,
please contact Nancy or Shelley.
C&BI Task Forces
Data and Analytics Task Force
CO-CHAIR: Raj Lakhanpal, MD, FACEP | CEO | Spectramedix
CO-CHAIR: Carol Muirhead, MBA | Sr. Informatics Project Specialist | PinnacleHealth
This group creates resources and tools to help providers and provider organizations manage, integrate and
aggregate the necessary information to support robust data and analysis, facilitate effective reporting by
translating data into meaningful knowledge, resulting in improved quality, clinical and financial outcomes.
Meeting times: 3rd Tuesday of the month, 1:00-2:00pm ET
Population Health-Accountable Care Task Force
CO-CHAIR: William Beach, PhD | Regional Director for Regulatory Readiness, Northern Region | St. Joseph
Health System
CO-CHAIR: Jennifer Jackson | Senior Director, IT Population Health Data Solutions | Banner Health
This group creates resources and tools to help healthcare organizations (providers, hospitals, integrated
delivery networks, health plans and other stakeholders) use C&BI to execute population health management
initiatives. These resources and tools to help these organizations achieve the industry transition from
volume to value based population-based healthcare, particularly through delivery models such as
Accountable Care Organizations.
Meeting times: 3rd Wednesday of the month, 2:00-3:00pm ET