IBIS UNIFORM GUIDE FEEL GOOD Please see below our guide to looking and feeling great. Sometimes you will find days challenging, or customers difficult. This guide should help you overcome these problems, and enable you to look and feel 100%. HOW TO ACT HOW TO ACT My body language is open and welcoming: all of my clients feel welcome. My smile is my greatest asset, I make sure everyone around me benefits. How can I show the person I am speaking to that they have my full attention? I look at them :) I make sure that my attitude is positive, it’s more pleasant for all of our guests. I remain natural, it makes it easier to interact with guests. WHAT TO DO Nothing gets past me; I keep an eye on everything that’s going on around me. I show our guests that I am interested in them. Keeping things simple helps me maintain a warm and lasting relationship with our guests. I listen to guests carefully, what they say is important. Respect is a basic rule that I apply in to my relationships with all of our guests and my colleagues. I always ensure our guests have everything they need, that’s the secret to making sure they come back! I make sure our guests are informed of all the hotel’s services. I can’t be caught out WHAT TO SAY I always speak to guests in an appropriate manner that is both professional and understandable. To give the best welcome, I keep the three golden words in mind: Good morning/afernoon/evening – Welcome – Enjoy your stay/meal, etc. If I know a guest’s name, I make sure that I address them by name. I am polite with everyone at all times. I greet all of our guests when I pass them and I don’t forget to say goodbye to those leaving. Episode 1: Being bright first thing in the morning TO GET A GOOD NIGHTS SLEEP TO AVOID WAKING UP ON THE WRONG SIDE OF THE BED Make sure you choose A good bed. A three-step method: Sleep with your head against the wall, never against the window. Drink three large mouthfuls of water when you wake up. The ideal temperature to get a good night’s sleep is 17°C. Lie down and stretch gently Stretch one arm and the opposite leg at the same time. Avoid watching television or using a computer just before you go to bed: The light from the screen increases brain activity and keeps you awake. It slows down your ability to fall asleep. Drink hot water mixed with lemon juice before you eat anything. Episode 2: Keeping your back in sync Did you know? Good posture is the basis for good health. It helps you to breathe better and to move around more easily. Maintaining good posture means not hunching your back! Is your posture correct? Check in the mirror! Stand up straight in front of a mirror at the same level. Your shoulders, hips and knees should be aligned and your head straight. Imagine a line that runs from your ear, to your shoulder, hip, knee and ankle. This vertical line must be straight. Hold in your stomach by raising your navel upwards. Hold this position for 10 seconds. Repeat this exercise five times. Episode 3: The voice says it all Did you know that in 38% of cases, people determine in the first two minutes of a conversation if they like you or not. Focus on your voice! Some practical advice: Read a small text out loud with a pencil placed between your teeth It will force you to articulate your words better. Breathe out from the stomach when you talk. Repeat this “magic” sentence two or three times in quick succession, without stumbling on your words, - adapt it according to your language. “I want and I demand exquisite excuses”. Episode 4: Saved by the Zen! Did you know? You can achieve the same benefits that you get from taking a nap by just a few minutes of controlled breathing. Explore your body mentally” with “concentrate on each part of your body in turn” Focus your gaze on a point opposite you or simply close your eyes. Breathe in and out quickly several times. While you are breathing out, concentrate on each part of your body in turn: start from your right foot up to your brain then down again to your left foot. Finish by taking a deep, calm, long breath. Free your mind of all thoughts other than that of relaxing. (3 mins, 3 times a day if possible) Episode 4.1: Yoga positions UPWARD DOG DOWNWARD DOG BRIDGE WARRIOR POSE REPEAT THESE MOVES X6 CHAIR POSE SIDE BRIDGE Episode 5: Get with the perfume Did you know? It is possible to tackle perspiration: If you tend to perspire a lot, use a roll-on or a stick rather than a spray. If it’s really hot, avoid drinking very hot or very cold drinks. Practical tips for keeping your breath fresh Brush your teeth carefully after each meal, and don’t forget your tongue and gums. Use mouthwash. Ask your dentist for advice. Avoid eating garlic, onion, spices or drinking alcohol; reduce your tobacco consumption and drink plenty of water. Other stop-gap solutions include mouth sprays, lozenges and other capsules that act fast but have a short-term effect. Tips from the pros! Chew two cardamom or coriander seeds or a leaf of fresh mint. Apply a drop of lavender essential oil to your tongue from time to time. It gets rid of bad breath and helps digestion. Rinse your mouth with a mixture of water and bicarbonate of soda and drink a small bit. Bicarbonate eliminates any bad smells. Episode 6: Leg work Did you know? Walking for 20 minutes at a fast pace improves circulation and stimulates the veins in the soles of your feet and your calves. A few tips: Avoid warm baths and sources of heat against your legs. Raise the foot of your bed by roughly 10 cm. Yours legs will thank you! Wear comfortable shoes with flexible, thick soles (avoid wearing heels that measure more than 4cm as they change your balance). Avoid socks made from synthetic material to prevent perspiring. Change your shoes every day (alternate between pairs to let them breathe) Tips from the pros: anti-perspiration foot-bath Boil a saucepan of water for 10 minutes in which you have placed 2 or 3 tea bags and a sprig of thyme. Pour the mixture into a bowl Allow to cool sufficiently so that you do not burn your feet. Soak your feet for 30 minutes. Carry out this treatment regularly to control perspiration Episode 7: Use with care Shaving Electric razors: These are particularly recommended for sensitive skin as the blades are not in direct contact with the skin. Razor blades, some practical tips: Avoid shaving twice in the same day. Don’t shave as soon as you get up. Follow these steps for a smooth shave! 1.Start by softening the hair with a warm, damp towel. (Dermatologists’ advice: shave while in the bath or in the shower) 2.Shave in the direction of hair growth and not in the opposite direction. 3.Start shaving in slow, short stages, from the ears downwards and applying constant pressure. 4.After shaving, use a soft, clean towel to pat your face dry without rubbing your skin so as not to irritate it. 5.If your skin is dry and sensitive, apply a shaving balm. If your skin is greasy, apply a fragrance-free aftershave lotion. Makeup Natural make-up is the art of wearing make-up without looking as though you are! Some practical advice: Use a tinted moisturiser and a light foundation. Apply the necessary coverage (under the eyes, imperfections, etc.). Use some light blusher on your cheeks to create a healthy glow. Then apply some mascara to highlight your look. Lastly, apply a clear or very light gloss to your lips to add some volume and shine. Tips from the pros: - Always check the result in daylight. This will avoid any bad surprises. - The rule to respect: either you accentuate your eyes or your lips, but not both at the same time! - A healthy glow: The matt skin mask: in a bowl, mix 4 soup spoons of powdered green clay, 1 soup spoon of lemon juice and 1 soup spoon of honey. Bind the mixture with some crème fraiche. Apply to your face and leave to work for 20 minutes. - Cure for tired eyes: Apply cucumber slices or wet tea bags to swollen eyelids and leave to work for 15 minutes. To soothe puffy eyes first thing in the morning, run an ice-cube over your eyelids. Thankyou!
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