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MIND READING
FOR MANAGERS
5 FOCUSed CONVERSATIONS FOR GREATER
EMPLOYEE ENGAGEMENT AND PRODUCTIVITY
COURSE OUTLINE
Light Up Your Workforce® | A Series by Ignite Global
© 2014, Ignite Global Licensing Pty Ltd
MIND READING FOR MANAGERS
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
Course Aim
By the end of this course participants should be able to plan and conduct meetings with staff using the Conversation and
Coaching Skills, the Conversation Roadmap and the exercises and tools included to hold the 5 FOCUSed Conversations to increase
employee engagement, motivation and productivity.
Benefit
The 5 FOCUSed conversations are designed to plumb the depths of employees’ minds to learn about their true goals, aspirations,
strengths and motivations. They also provide a very effective performance management tool (used either separately or in
conjunction with the organization’s own Performance Development Process) and a facility to gather honest feedback from staff
members. This course provides participants with the fundamental Conversation and Coaching Skills, the Conversation Roadmap,
and the accompanying exercises and tools to increase the effectiveness of their conversations with staff, to enhance employee
engagement, motivation, and productivity.
Learning Objectives
Course Detail
• Define the 5 FOCUSed Conversations and their importance
in meeting staff, manager and organizational needs
• Summarize the 6 steps of the Meeting Process and
complete Step 1: Classify your Team
• Use the GROW Model as the Roadmap to conduct the 5
FOCUSed Conversations
• Use the Conversation Starters, exercises and tools to
successfully conduct each of the 5 FOCUSed Conversations
with staff
• Create a Personal Action Plan and identify first steps to
success
• Introduction to Mind Reading For Managers
– Currencies of Choice
– Manager as Coach: The Role
– The 5 FOCUSed Conversations to increase productivity
and employee engagement
• Conversation 1. Feedback
• Conversation 2. Objectives
• Conversation 3. Career Development
• Conversation 4. Underlying Motivators
• Conversation 5. Strengths
– The 5 FOCUSed Conversations Importance
• Benefit for Managers
• Benefit for Employee
• Benefit for Organization
– Meeting Frequency
• The Meeting – 6 Step Meeting Process
– 6 Steps to Success
1. Classify your Team
2. Schedule and Conduct 1st Meeting
3. Prepare for each Meeting
4. CONDUCT CONVERSATIONS (PROGRAM FOCUS)
5. Document Meeting
6. Monitor Progress Throughout the Month and
Schedule Subsequent Meeting
– TOOL: FOCUSed Conversation Planner
– Step 1 - Classify your Team
Course Topics
• Introduction to Mind Reading For Managers
• The Conversation – 6 Step Meeting Process
• Step 4 – Conduct Conversations – Foundation Skills &
Roadmap
• Step 4 – Conduct Conversations – 5 FOCUSed
Conversations
• Summary
• Taking Action
Mind Reading for Managers – Course Outline
© 2014, Ignite Global Licensing Pty Ltd
COURSE OUTLINE
• Step 4 – Conduct Conversations – Foundation Skills
& Roadmap
– Conversation Roadmap: GROW Model
• Coaching with the GROW Model
– One Roadmap - 5 Conversations
• JOB AID: 5 FOCUSed Conversations Job Aid
• Step 4 – Conduct Conversations – 5 FOCUSed
Conversations
– Conversation 1. Feedback
• Sharing Organizational News/ Updates
• Giving Praise
• Giving them a Voice
– Conversation 2. Objectives
• Why set Job Objectives?
• What are Job Objectives?
• SMART Goals
• Using Job Objectives Template
• Holding Staff Accountable for Achieving Job
Objectives
• TOOL: Job Objectives Template
– Conversation 3. Career Development
• The Key Concepts of Career Development
• Personal Goal Setting
• TOOL: Personal & Professional Goal Alignment Table
• How to Fall in Love With Your Job Again
• TOOL: ‘Passion For Job’ Tool
– Conversation 4. Underlying Motivators
• Unlocking what they need to ‘go the extra mile’
• Locus of Motivation – Internal Challenge or External
Praise
• TOOL: ‘Motivators Continuum Tool’
– Conversation 5. Strengths
• Introduction to Strengths
• Identifying Strengths
• TOOL: Strengths Identifier
• Playing to Strengths & Mitigating Weaknesses
• Summary
• Taking Action
– Create Personal Action Plan
– First Steps to Success
Course Details
Duration
• One day instructor-led course
Audience
• Managers and Supervisors
© 2014, Ignite Global Licensing Pty Ltd
[email protected]
(512) 333-4587 (US) | 1300 667 861 (AU)
© 2014, Ignite Global Licensing Pty Ltd