feel more confident delivering even the most difficult message

feel more
confident
delivering
even the most
difficult message
Having Courageous Conversations
& Delivering Difficult Messages
Be comfortable and confident in delivering difficult messages
while maintaining those relationships that are important to you
Sharing news that you know will be uncomfortable for the recipient to hear is not
always easy, but dodging the issue is not the answer! Join us to discover ways to
deliver a clear message and ensure that good relationships are maintained and
strengthened. Whether its news to a team of an organisation restructuring or
feedback to an individual on their performance, you’ll learn useful techniques to get
you message across more comfortably and skill-fully.
By the end of the event you will be able to
 stop avoiding those tricky conversations and be more open and honest more often
 be an effective messenger of difficult messages and avoid getting shot !
 create an atmosphere of support and trust to ensure messages are well received
 manage your conversations to allow people space to come to terms with bad news
 use your body and voice to deliver clear and congruent messages
 maintain good relationships with your audience despite the impact of ‘bad’ news
 deliver meaningful, useful feedback in a way that can be accepted and is more
likely to improve performance
 approach every conversation with confidence
practical ~ immediately useful ~ powerful
11 June 2015
“Great workshop, lots of food for thought and lots of
practical advice to go away with and use – OG
9:30 – 16:30
Weetwood Hall, Leeds “Excellent use of time, simple models to understand and use” GL
£125 +vat
“Really excellent trainers, well informed & flowed with
Call us or see
group contribution well” GB
Eventbrite for early
booking deals
“Essential for anyone in management situations in all sectors” JB
to find out more: www.firstpositionperformance.co.uk
to book Ltd
youron
place
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First Position Performance Development
. . 01274
585160 . . 07946 443930 . . 07796 954369