feel more confident delivering even the most difficult message Having Courageous Conversations & Delivering Difficult Messages Be comfortable and confident in delivering difficult messages while maintaining those relationships that are important to you Sharing news that you know will be uncomfortable for the recipient to hear is not always easy, but dodging the issue is not the answer! Join us to discover ways to deliver a clear message and ensure that good relationships are maintained and strengthened. Whether its news to a team of an organisation restructuring or feedback to an individual on their performance, you’ll learn useful techniques to get you message across more comfortably and skill-fully. By the end of the event you will be able to  stop avoiding those tricky conversations and be more open and honest more often  be an effective messenger of difficult messages and avoid getting shot !  create an atmosphere of support and trust to ensure messages are well received  manage your conversations to allow people space to come to terms with bad news  use your body and voice to deliver clear and congruent messages  maintain good relationships with your audience despite the impact of ‘bad’ news  deliver meaningful, useful feedback in a way that can be accepted and is more likely to improve performance  approach every conversation with confidence practical ~ immediately useful ~ powerful 11 June 2015 “Great workshop, lots of food for thought and lots of practical advice to go away with and use – OG 9:30 – 16:30 Weetwood Hall, Leeds “Excellent use of time, simple models to understand and use” GL £125 +vat “Really excellent trainers, well informed & flowed with Call us or see group contribution well” GB Eventbrite for early booking deals “Essential for anyone in management situations in all sectors” JB to find out more: www.firstpositionperformance.co.uk to book Ltd youron place xxxxxxxxxxx First Position Performance Development . . 01274 585160 . . 07946 443930 . . 07796 954369