1. technology and computing
2. operating systems
3. windows

Desktop and Application Support
Server and Enterprise Application Support
Making IT Infrastructure Simple.
Here are a few of our achievers - You could be next!
RAJASHEKAR S
NEBULA (WIPRO)
RAGHU GOWDA MS
VERTEX TECHNO SOLUTION LTD.
TARA CM
VERTEX TECHNO SOLUTION LTD.
Looking for these skills!!!
Technology Acquired
Configuring and Managing DAS, NAS
and SAN, Configuring, managing and
troubleshooting Clustering
Storage Fundamentals
Configuring, administering and
troubleshooting Database
Management System
MSQL
Administering and troubleshooting
Microsoft Exchange Server (Mail
Server)
Microsoft IIS Server
Administration and
Troubleshooting
Certification
Job Roles
Microsoft Certified
Messaging Solution
Expert 70-341)
System Engineer,
IIS Support Engineer,
IIS Administrator,
Microsoft Exchange Server
Administration and
Troubleshooting
IIS Site
Administrator,
Exchange
Administrator,
Exchange Support
Engineer,
MINSY MARIA JOSEPH
VOLVO
NOC L1 Tech
Support,
Service Desk
Engineer
RITESH PATEL
VOLVO IT
KRITHIKA
VOLVO IT
State-of-the-art Infrastructure
2
VINAY SP
NESTOR SOLUTIONS
Basics of ITIL (the IT Infrastructure
Library) and discover the importance
of a systematic approach to
management. ITIL contains a
comprehensive description of the
processes involved in managing IT
infrastructures. Buildingthe
awareness of the best practice
approach to IT service support and
service delivery.
ITIL/COBiT
ITIL Foundation
Certificate
11
IIHT Server and Application Support Professional can excel in the given field:
Looking for these skills!!!
Technology Acquired
Certification
Job Roles
Configuring, Administering and
Troubleshooting Windows 2012 Server
Active Directory and understanding
User management, Organizational Units
and Power shell scripting, Managing
Server Images, performing Patch
Management, Configuring DFS ,FSRM,
DNS and VPN, Performing NPS and
Group Policy Management
Configuring Network Load Balancing
and Clustering and Disaster Recovery
Microsoft Windows Server
2012 Installation and
Configuration
Microsoft Certified
Solution Associate
(MCSA) 70-410
Wintel Server
Support - L1/L2,
Microsoft Windows Server
2012 Administration
Microsoft Certified
Solution Associate
(MCSA) 70-411
Administering, Configuring and
TroubleshootingRed Hat Linux Client,
configuringLVM storage, understanding
the User Management, Configuring
Package Management, Security
Configuring, Administering and
Troubleshooting Various Server
Platforms
IIHT's International Alliances
CompTIA Training Partner
Ÿ IIHT has been the first member of CompTIA from India.
Ÿ IIHT has been a pioneer in bringing CompTIA Certifications to the Indian Market.
Ÿ We are one among the early CAPP (CompTIA Authorized Partner Program) certified
members in India.
Ÿ Being a CAPP certified member, IIHT becomes the first to be benefitted in terms of new
Associate Wintel
Microsoft Windows Server
2012 Advance Services
Backup Tools
RedHat Linux Server System
Administration
RedHat Linux Server System
Administration Advance
Services
Multiple Server Architecture
and Hardware Platforms
Microsoft Certified
Red HatAssociate
Certified
Solution
System70-412
(MCSA)
Administrator
(RHCSA)
Redhat
Certified
System
Administrator
(RHCSA)
courses, launches and offers, which are directly passed on to the students.
Server Support
Engineer,
Microsoft Gold Certified Partner For Learning Solutions (Microsoft Gold CPLS)
Ÿ IIHT is a Gold certified partner of Microsoft, and is one of the oldest and Premier partners
of Microsoft.
Windows System
Administrator,
Ÿ Through this partnership, IIHT has always leveraged and able to introduce the latest
Linux System
Administrator,
technology launched in the market through the FLC (First look clinic).
Ÿ IIHT is the phenomenal contributor in terms of MS Certifications and also second largest
contributor to the International certifications in India.
Systems Engineer
Red Hat Training Partner
Ÿ IIHT is one of the largest Training Partners of Red Hat in India.
Ÿ We offer a variety of industry respected courses.
Ÿ The flagship courses of Red Hat offered at IIHT centres are RedHat Linux RHCT, RHCE and
Redhat Certified
Engineer (RHCE)
CompTIA Server+
Enterprise Security to corporate and individuals.
Ÿ IIHT provides platform to individuals to get RHCT and RHCE certifications.
Sikkim Manipal University
Configuring, administering and
troubleshooting Microsoft Based
Server Virtualization solution
Virtualization Basics
Microsoft HyperV 3.0
Microsoft Certified
Solution Expert
Private Cloud
(MCSE) 70-247,
70-246
Wintel Virtualization
Administrator,
Ÿ IIHT has tied up with Sikkim-Manipal University for offering BSc-IT IMS for both India and
Systems Engineer,
Prometric
Ÿ IIHT with its alliances with Prometric, provides online testing and certification.
Ÿ This testing is conducted to individuals across selected centres of IIHT in India and also
has its presence in various other countries all over the world.
other Asian countries.
Pre-Sales Engineer,
SME Virtualization
Installing and Navigating SCOM,
Group and Agent Management,
Monitoring Management and
BackupPlanning, Configuring and
deploying Private Cloud and
Configuring Application Delivery,
Monitoring Maintenance and
Troubleshooting
OS Performance Monitoring and fine
tuning of parameters
Administering through Power Shell
Scripting
Microsoft System Center
Operations Management
2012
Microsoft Certified
Solution Associate
(MCSA) 70-400
Microsoft System Center
Configuration Manager 2012
Microsoft Certified
Technology
Specialist (MCSA)
70-243
Performance Monitoring and
Reporting
Powershell 3.0
Software Asset
Management
Executive,
Systems Monitoring
Engineer,
Wintel Server
Support - L1/L2,
Windows System
Administrator,
SCOM/SCCM
Administrator,
Senior Data Center
Administrator,
Systems Engineer,
NOC Administrator
10
IIHT, your Career Saver!
Is building your career great concern after your formal education? The main mantra of achieving career success is to
find out the right path.
IIHT is a recognized training institution for hardware and networking technology which is crafting careers since 1993.
From its inception, IIHT has grown to become one of India's biggest hardware & networking training companies. IIHT
has recognized the potential of IMS and consequently, concentrated its efforts on providing latest job related courses
in the market.
IIHT Beyond Education!
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
India's No.1 IT Infrastructure Management Services training company
Focus only on IT IMS training since our inception in 1993
Training solutions that fit every learning style, schedule, preference and geography
Top quality training experience
State-of-the-art infrastructure
IIHT has developed LaaS (Learning-as-a-Service) cloud to support training in cloud computing on clouds
Successful track record of excellence in training IMS and high-end networking areas
Active and up-to-date in growing with changing industry requirements
Has over 200 centers in India
Has significant presence in Kenya, Turkey, Tanzania, Ghana, Nigeria, South Africa, China, Malaysia, Liberia, Congo,
Ivory Coast, South Africa, Mozambique, Sri Lanka, Nepal, Cameroon, Togo, Qatar and Bahrain.
3
IMS Boom in India
Module II
Sl. No.
India is now targeting a larger share of the market for remote infrastructure management services (IMS), and is
planning to more than double revenue from these services to $30 billion by 2015. IMS involves managing an
enterprise's core IT systems, including hardware, software, connectivity, and people. The IMS industry is moving
toward a remote delivery model where services are increasing delivered from low-cost locations by service providers
and wholly owned services subsidiaries of user companies, according to a report released Thursday by India's
National Association of Software and Service Companies (Nasscom).
9.1
IIS Administration
9.2
MS - Exchange Server Administration
10
IT Standards & Framework
Information Technology Infrastructure Library Foundation - ITIL
10.1
Customers in the United States and Europe are increasingly willing to outsource IMS to offshore locations, because
the data does not move out of the home countries and is only managed remotely. In India, IMS business is going both
to Indian outsourcers and the Indian operations of large IT services companies. Because of the large staff component
involved in IMS, there are cost benefits in outsourcing IMS to low-cost, offshore locations such as India.
Research done by management consultancy firm McKinsey for Nasscom suggests that the IMS business could
generate between 425,000 to 475,000 jobs in India by 2015, as 70 to 75 percent of the roles in IMS can be moved
offshore. Low-cost locations, including India, have so far captured a mere $6 to 7 billion of the IMS opportunity.
Desktop Intro
Course Curriculum (Desktop & Application Support)
1
Module I
A+
1.2
N+
Module I
Qualifications required
10/10+2/Pursuing BCA/MCA/BA
Qualifications required
DCS/PGDCA/B.Sc/BCA/BE/MCA/MSc
Module II
Module II
Desktop Administration
Windows 7 Administration
2.2
Windows 8 Administration
2.3
Desktop Backup & Restore
2.4
Tools: Windows Backup
2.5
Desktop Security
2.6
Basics of Unattended OS Installation
3.1
Module I
Total - 374 Hrs.
2.1
3
Server & Enterprise Application
Support
Fundamentals
1.1
2
How it Works
Desktop & Application Support
You as a Desktop Support specialist would be an integral part of any organization that deals with information
technology. The need for Desktop and Application Support Specialist is enormous due to the raising IT needs. Desktop
& Application Support course augments your skills in different arena such as Image Development, Standards
Development and Compliance Activities, Deployment, Incident Management, Systems Administration Activities,
Security Measures etc. Completion of this course would enable you to empower the users who work anywhere on any
device, while you being able to manage these devices in a secure and consistent way.
Sl. No.
Datacentre Basics
11
Complete Module
1 & 2, Get
GNetPro
(Desktop & Application
Support)
Complete Module
1 & 2, Get
GNetPro
(Server & Enterprise
Application Support)
Productivity and Office automations Tools
Office Tools Installation, Configuration and Troubleshooting
IP Conferencing Applications
4
9
Server Intro
Sl. No.
As a Server & Enterprise Administrator, you are expected to support the organization by planning, installing,
configuring, and maintaining the Server & Enterprise applications. Server & Enterprise Applications offers options for a
faster, flexible enterprise application server runtime environment with enhanced reliability and resiliency for building
and running applications, including cloud and mobile. This course includes deployment specifications for Web
applications, Enterprise applications, client applications, connectors and delves deeper into deployment and
management tools. Thus, you as a Server & Enterprise Applications Administrator can necessarily gain valuable
experience in the implementation and migration to various technologies that leads to a good understanding about best
practices to be followed.
Module I
Skype
Webex
Lync Client
3.2
Mail Client Configuration
Outlook Configuration and Troubleshooting
Course Curriculum (Server & Application Support - GNetPro)
Sl. No.
Total - 445 Hrs.
Module I
Zimbra Client Configuration and Troubleshooting
3.3
Remote Desktop Applications
Citrix Client
Server Fundamentals
MS - Terminal Service Client
Server+
Team-Viewer
Server Administration
3.2
Installing & Configuring Windows Server 2012 - 410
Administering Windows server 2012 - 411
4
Basics of Netmon/Wireshark Analysis
5
Basics of OS Perfmon Capture/Analysis
Module II
Configuring Advanced Windows Server 2012 Services - 412
3.3
Server Backup & Restore
Tool: Amanda/Bacula
Server Virtualization & Cloud
Server Virtualization with Hyper V
4
Database Infrastructure
5
MS-SQL Server Administration
6
Storage Level 100 (DAS, NAS, SAN)
Module II
7
RHCE
7.1
RH 124 – Redhat System Administration I
7.2
RH 135 – Redhat System Administration II
7.3
RH 255 – Redhat System Administration III
8
Infrastructure Deployment, Monitoring & Licensing Management
8.1
System Centre Operations Manager
8.2
OS Performance & Fine Tuning
8.3
System Centre Configuration Manager
8.4
Powershell, vbscript/jscript
9
Mail & Internet Administration
8
6
CCNA
7
Storage basics Level-100 (DAS, NAS, SAN)
8
Database Client Configurations
8.1
Database Overview
8.2
SQL Client Installation and Configuration
8.3
Oracle Client Installation and Configuration
9
Enterprise Server Environment
9.1
Active Directory Concepts
9.2
User and Computer Management
9.3
DHCP and DNS Infrastructure
9.4
Terminal Services/Remote Desktop Services
10
Application Packaging and Deployment
11
OS imaging methods (Sysprep, MDT, WDS)
12
Virtualization and Cloud
12.1
Virtualization Basics
12.2
Supporting Virtual Desktop Infrastructure
12.3
Supporting Application Virtualization
12.4
Office 365 Administration
5
IIHT Desktop and Application support professional can excel in the given field:
Looking for these skills!!!
Technology Acquired
Certification
Job Roles
Looking for these skills!!!
Technology Acquired
Certification
Job Roles
Building awareness about the best
practice and approach to provide IT
service support and service delivery
IT infrastructure Fundamentals
CompTia A+
Server Fundamentals and
Administration
CompTia N+
IT infrastructure
administrator and
Server administrator
Administering, configuring and
troubleshooting Windows 2012
Server Active Directory, Performing
User management and understanding
Organizational Units and Power shell
scripting, Administering, configuring
and troubleshooting DNS and DHCP
Microsoft Windows Server
fundamentals
Microsoft Certified
Solution Associate
(MCSA) 70-410
Wintel Server
Support - L1/L2,
Windows System
support technician
Administrator
CompTia Server+
Administering, configuring,
troubleshootingWindows Client,
Planning and performing Backup and
Restore Operation, Security concept
and implementation of monitoring and
tuning OS performance
Microsoft Windows 7
Administration and
Troubleshooting
Microsoft Windows 8
Administration and
Troubleshooting
Microsoft Certified
Professional
(MCSA) 70-686
Red Hat Certified
System
Microsoft Certified
Administrator
Solution
Associate
(RHCSA)
(MCSA)
70-687
Backup Tool
Associate Desktop
Support Engineer
User and Computer
Management on Active
Directory
DHCP and DNS infrastructure
Troubleshooting
Technical Support
Associate
Desktop and
Network Engineer,
Pre-Sales Engineer
Active Directory Management
Application Packaging and
deployment, Troubleshooting and
Managing Server Images
OS imaging and System
Provisioning
Application Support
Engineer
Wintel Desktop Security
Configuration and Practices
Desktop Support
Engineer
Performance Monitoring and
Reporting
Application Migration
Engineer
Configuring and troubleshootingCisco
Router and Switch, Configuring VPN,
WAN and administering VLAN
Cisco Switching and Routing
Cisco Certified
Network Associate
(CCNA) 200-120
Network
Administrator
Administering and troubleshooting
Microsoft Word, Excel and PowerPoint,
Client Configuration and
troubleshooting IP Conferencing,
Configuring and troubleshooting Mail
Client Application, Configuring and
troubleshooting
Remote Desktop Application
Microsoft Office Installation,
Configuration and
Troubleshooting
Microsoft Office
Specialist (MOS)
70-418, 70-420,
70-422
Associate Desktop
Support Engineer
IP Conferencing Client
Configuration and
Troubleshooting
Technical Support
Associate,
Desktop and
Network Engineer
Mail Client Application
Configuration and
Troubleshooting
Pre-Sales Engineer
Remote Desktop Application
Configuration and
Troubleshooting
App Migration
Engineer
Configuring and managing DAS, NAS
and SAN, Configuring, managing and
troubleshooting Clustering
Storage Fundamentals
Storage technician
Administrator
Administering, configuring and
troubleshooting Database Management
System
Database Fundamentals
Microsoft SQL Configuration
and Troubleshooting
Oracle Configuration and
Troubleshooting
Application Support
Engineer
Microsoft Certified
Solution Associate
(MCSA) 70-462
Oracle Database
Administrator
Certified Associate
Application
Packaging and
Deployment Engineer
Configuring, administering and
troubleshooting Citrix Based Desktop
Virtualization solution
Performing Remote Administration of
a Server and configuration and
troubleshooting of the server,
Configuring, administering and
troubleshooting Citrix Based Desktop
Virtualization solution, understanding
the Deployment of Office 365, Lync,
SharePoint and Exchange
Management
Virtualization Basics
XenClient
Terminal Services
XenDesktop
XenReceiver
Office 365 Administration
Microsoft Certified
Technology
Specialist (MCTS)
70-323, Microsoft
Certified IT
Professional 70-321
Application Support
Engineer
Application Migration
Engineer
Application
Packaging and
Deployment
Engineer
Sr. Systems
Engineer,
Sr. Application
Support Engineer
Desktop Support
Engineer L1/L2
Virtualisation
Support Technician /
Engineer
Application Support
Engineer
Desktop Support
Engineer
Application Migration
technician Engineer
6
Citrix Certified
Associate Application and
Desktop(CCA-AD)
7