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Bedgear mattress protector claims are processed by
Ivan Smith/Ashley Furniture Customer Service Dept.
Claims Phone: 318-683-3270
Claims Hours: M-F 8:30-4:30
Mattress Protector: Warranty Covers
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Mattress protector warranty available on ivansmith.com A link to the website will be printed on the sales order.
Food or beverage normally consumed by humans that soil the mattress.
Human and pet bodily fluids that soil the mattress.
Warranty covers 2 mattress protector replacements within 10 years.
Only protectors with a manufacturing defect may be exchanged.
Mattress and protector must be purchased on the same day for mattress to be covered.
Mattress Protector Claim:
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Claim must be filed within 7 days of the incident.
Claims Department Hours: 8:30am to 4:30pm Central Standard Time.
We may ask for the defective mattress protector to be returned to the store where it was purchased.
Replacement mattress protector may be picked up at the store where the original was purchased.
Mattress Protector Claim for Stained Mattress:
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Claim must be filed within 7 days of the incident.
Customer needs to advise what type of stain.
Customer Service Department will authorize the replacement of the mattress protector.
A professional cleaner will call the customer to schedule a convenient appointment.
Mattress protector and mattress will be inspected prior to cleaning.
We cover a one-time accidental occurrence on the mattress replacement.
www.ivansmith.com