IRTH WEB TICKET
ENTRY MANUAL
Logging On to Web Entry
Step 1 of 6
Type in your user name and password and click on the
“Login” button.
Once you have logged on, place your cursor over the Ticket
Tab to see your two options:
Ticket Creation: This is where you will go to enter your
“New” locate requests. Web Users are allowed to enter Normal
Notice requests (2 full working days notice). To create all other types of
tickets (e.g. Damages, Emergencies, Joint Meets, Second Notices, etc.)
you must contact the call center by dialing 811 or 1-800-382-5544.
Ticket Summary: This will allow you to look up tickets that
you have created online. You can view them as well as print
them from here. You can also create “Job Extensions” and
“Remarks” on tickets that were originally created online as
well as copy them over to edit and resend if they have
expired.
To begin creating a “New” ticket, click on Ticket Creation.
You will be taken to the Ticket Creation Disclaimer screen
as shown below:
Please read the disclaimer.
Clicking on “I Accept” will complete Step 1.
NOTE: DO NOT USE any apostrophes ( ‘ )or quotation marks
( “) in Web Ticket Entry. Doing so may hamper the
transmission of tickets to the utilities and locators.
NOTE: To move easily between the fields, you may utilize
the TAB key on your keyboard to progress and SHIFT + TAB
to go back.
NOTE: All fields that contain a drop-down will let you either
type in your information or select from the list provided.
NOTE: DO NOT USE abbreviations in Web Ticket Entry. There
are two exceptions. You may abbreviate approximately to
approx. And, if you are referring to a street name, you may
abbreviate the prefix, road type and suffix. EX: N 900 E, or
Falula Rd. You may NOT abbreviate pole line to pl, or right of
way to ROW or railroad to RR. Different people use different
abbreviations and we do not want an abbreviation to be
interpreted incorrectly.
Excavator Info
Step 2 of 6
Based on your login information, the system will
automatically fill in your phone number, fax number,
company name, your name, company type and company
address.
Note: You do not have access to change the information in these
fields; to make any changes you must contact the Indiana 811 Web
Ticket Department.
 Email Address: This field is for possible response from the
utilities. You may keep the existing e-mail, enter a new email or leave the field blank.
 Work Done For: and Site Contact/Mobile: These fields
are mandatory. You may enter the corresponding information
in the respective fields or choose previous entries from the
drop-down to the right. New information will be automatically
saved in the drop-down for future tickets.
Once all the information is entered correctly click on “Next”.
Site Information
Step 3 of 6
 Dig Site Type (Option that best describes the dig site): The
first thing you need to do on this page is choose the option
that best describes the dig site. If you open the drop list you
will see the choices of Street/Address and Intersection.
1) The Street/Address option will include excavations done
at a specific address and/or along a road when the
excavation is not on private property.
2) The Intersection option is when the excavation is at or
between the four corners of an intersection and is
completely within a 200 foot (inside city limits and all
subdivisions) or 300 foot (outside city limits and
subdivisions) confine of the intersection.
 County: Enter the county in which the excavation will occur.
A drop-down list of all Indiana counties is available for your
convenience.
 Township: Enter the township where the excavation will
take place. The drop-down contains all townships within your
selected county.
 Subdivision: This is for subdivision names only; no
apartments, condos, mobile home parks etc… If you do not
have a subdivision name you should leave this field blank.
 Lot #: Enter the corresponding lot number for the property.
This may be in additional to, or in lieu of, an address if one
has not been assigned. Please note that this field will only
accept numbers; no ½‘s or letters. If the lot number has one
of these, leave the Lot # field blank and enter the complete
lot number, including numbers, letters, and/or halves in the
Locate Where field.
 Address: This is for the actual address or house number
only. It will only accept one address and it also only accepts
numbers. If you have multiple addresses or if the address
contains any ½’s or letters you would leave the Address
field blank and enter the information in the Locate Where
box. If you are working on or along a road (not on an
address) this field should be left blank.
 Dir Prefix: This field allows you to pick from a drop-down
that contains all the choices available such as N, S, W, E,
NW, NE, SE, SW, etc.
 Street: Enter the core name of the street where the
excavation will take place (e.g. Michigan, Main, Pine, etc…).
 Type: Enter the appropriate street type (e.g. Rd, Ave, Blvd,
Ct, etc.).
 Dir Suffix: This field works identically to the Prefix field.
You may type in the correct option or select it from the dropdown.
Street & Road Abbreviations
The program accepts the following examples when the street name is an
interstate, county road, state road or United States highway:
Example: Interstate: Enter “I” applicable # (I 65).
Example: County Road: Enter “CO RT” applicable # (CO RT 100).
Example: State Road: Enter “IN RT” applicable # (IN RT 5).
Example: United States Highway: Enter “US RT” applicable # (US RT 40).
Note: If you have a Directional Prefix and/or Directional Suffix enter them in the
corresponding fields. DO NOT use a period in this field. If you are digging on a
county road that has BOTH a prefix AND a suffix, you will list only the county road
number.
The Type field further identifies your street name by the type of roadway (e.g.
Road, Avenue, Boulevard, Court, etc.). DO NOT use a period in this field.
Use the following abbreviations for the Street type:
Avenue…………………………….Ave
Boulevard………….…………….
Circle…………………………….. Cir
Court………………….…………..
Cove……………………….......... Cv
Crossing…………….……………
Drive……………………….......... Dr
Hollow………………….…………
Lake…………………………....... Lk
Lane……………………..………..
Landing…………………………… Lndg
Parkway………………………….
Passage…………………………. Psge
Place…………………….……….
Point……………………….…….. Pt
Manor…………………….………
Ridge………………………….…. Rdg
Road………………………..…….
Route………………………….…. Rt
Street…………………….……….
Terrace…………………………... Ter
Trail………………………….……
Blvd
Ct
Xing
Holw
Ln
Pkwy
Pl
Mnr
Rd
St
Trl
These types are not abbreviated:
Pass……………………..……….. Pass
Pike………………………………..Pike
Run……………………………….. Run
Way………….…………………… Way
DO NOT USE ANY PUNCTUATION
 Near Street: This field is for the nearest intersecting road to
the dig site and will help you determine whether the system
selected the correct area on the map. This will also aid the
locators in finding the correct location. It does not matter if
the Near Street is a main road or a small side street, but it
should be the closest intersecting road to the dig site.
 Near Street Within ¼ Mile: This question is inquiring as to
whether or not the Near Street is within a ¼ mile from the
dig site. Please select “Yes” or “No” from the drop-down.
 City: Enter the name of the city or town that the dig site is
either in or nearest to. This is referring to physical location.
You can click on the drop-down arrow and you will see a
listing of all the cities and towns we have within the county
and township you have entered.
 Within City: This field is clarifying if the dig site is within
city limits. You can type “Yes” or “No”.
 The drop down listing is NOT A REQUIRED ITEM; YOU DO
NOT HAVE TO CHOOSE ANYTHING FROM THESE
SELECTIONS. There are a few preselected options you may
choose from if the instructions are applicable.
If an option matches, simply click on the appropriate line and
tab or click into the Locate Where field and the instructions
will appear in this field. At this point you may add additional
information or marking requests.
 Locate Where: This field is asking for details that
specifically describe the area where excavation is going to
take place.
Examples of adequate descriptions for the Locate Where
field include the following:
1. Locate the entire property
2. Locate the entire above intersection with a 200 foot radius
3. Locate both sides of Main Street starting at Pine Rd heading
west for 500 feet
4. Starting at a point 1000 feet north of the above intersection
- locate heading north for 900 feet on the east side of Main
St
5. Locate the entire front of property and both sides of the
road
6. When standing in the street facing the property locate the
right side of the property
NOTE: If asking them to locate the right or left side of the
property, you MUST give them a focal point before the locate
instructions. You CANNOT only say “Locate the right side of the
property” because a locator standing in the street facing the
house would be marking a different area than a locator standing
at the house and facing the street.
NOTE: Please see the Locate Request Information document
for further examples as well as limitations per ticket. For this
example we will use Street/Address for the Dig Site Type.
Once you have all of the locate information entered click on
the “Next” button. If the system recognizes all of the street
information entered it will take you directly to the map.
If it does not recognize all of the street information the
system will automatically do a ‘Best Match’ search for you.
When this happens the system places a red box around
Street and/or Near Street information. This indicates that
something does not match the data recorded for that area.
A dialogue box will appear showing you the options the
computer finds to be the most applicable.
1. View the search results.
2. Compare the results to what you have typed and then
verify the information.
3. Click on the “Use” button next to the search result if it
applies to where you are digging. The system will make the
correction for you in the fields above. Then click on the
“Next” button and this should then take you to the map.
4. If the system does not return results that match the
correct information for the dig site, you may opt to continue
even if your information does not match by checking the box
where it states “Continue even if my information does not
match database or check this box to use streets that are not
a 100% match.” Then click on the “Next” button and you will
proceed to the map.
If the system did not recognize the street you entered, you
may see that the entire township has been selected by the
system as a dig site. The system will not allow a ticket to be
sent this way. You will need to narrow this down to better
represent the correct dig site. In the following section there
is an example of what the map will look like when the entire
township has been selected as a dig site.
Note: You will see a Search button below the Locate Where
box:
DO NOT USE THIS BUTTON. It is here because Indiana 811
and Kentucky 811 share software. Kentucky 811 uses the
search button because they do not have townships, only
counties and cities. In Indiana, this button will only cause
confusion.
Mapping
Step 4 of 6
In order to narrow down a mapped township, you can search
for either a major intersection or a Point of Interest to get
yourself closer to the actual site. A Point of Interest could be
a nearby landmark such as a hospital, school, park, golf
course etc… You can search for these places by clicking on
the binoculars on the tool bar; this is the Search Tool. See
the toolbar below:
When you click on the Search Tool the following will appear
on the screen:
If you select the Points of Interest tab it will change to show
the following:
With this search, you can enter a partial name of what you
are looking for (enter one or two words in the Name field)
and/or select what type of point you are looking for from the
drop-down box.
There are many features available to search by. This list
includes places such as Airports, Apartments/Condos,
Churches, Golf Courses, Hospitals, Subdivisions, etc… When
you do a search this way, it searches the entire county and
gives you a listing of all of the items that it can find under
that feature type. When you decide on the feature type that
you want to use, simply click on it from the listings to
highlight it in blue, then click on the “Search” button and it
will then list all of the results under that feature (such as all
of the subdivisions). When the list populates, scroll through
until you find the one that you are looking for and click the
“Show on Map” button to the right of the feature information.
Next, close the Location Search box and it will take you to
that spot on the map and highlight it in green.
The next step is to re-draw the dig site using one of the
many drawing tools. Please see the Mapping Tool
Instructional for further instructions on use of the tools. This
will also be covered during your training for Web Ticket
Entry.
If the system was able to find the street that you have
entered but not the specified address, it will select that entire
street as a dig site, which could be several miles in length.
This area would also need to be adjusted to better represent
the dig site. The following image shows an example of what
the map will look like when the entire street or road has been
selected:
The blue marked road represents the ‘Street’ that you listed,
N 900 E, and the red marked road represents the ‘Near
Street’ that you listed, CO RT 200 N. So the intersection of
these two roads is shown where the blue and the red
markings intersect.
You are able to zoom in to that intersection.
You will notice that you have the option of “Street” and
“Manual” at the bottom of the page.
If you want to edit the selection the map has provided, you
will need to change this to “Manual” and you will see the
following tool bar:
At this point you can use the mapping tools to redraw your
area.
NOTE: Depending on how small or large an area the system
has mapped, you may need to expand or narrow it down
using the Mapping Tools.
Below is an example of what a ‘Direct Hit’ on our mapping
will look like. This will occur when the system does not
encounter any problems when looking for the address that
you have entered.
NOTE: The system will not map the exact address you have
entered, but will instead map the address range that contains
the given address.
When you receive a ‘Direct Hit’, you simply need to verify
that the area is correct. You can do this by looking for your
‘Near Street’ or any other landmark that would verify that
the area selected is in fact the correct place. Other
landmarks include, but are not limited to: subdivisions,
parks, county lines, lake, etc. You MUST verify your mapped
location before you continue.
Once you have verified that the mapping is correct, click on
the “Next” button at the bottom of the map. This will take
you to the Mandatory Questions page.
NOTE: In order for your map to be considered “correct” the
area mapped must reflect the size and location of the entire
dig site.
NOTE: If the area that you have mapped is touching more
than 6 grids, you will see the following pop up message:
You are NOT utilizing the “single address version” of web
ticket entry. This error message does not mean you
automatically have to call your locate into 811. You have the
ability to adjust and change your mapped area by clicking
“OK” to view the map again. The grids are the rectangular
shaped areas, outlined in red, and the dig site may touch
only 6 of these grids. You can adjust the dig site using the
Edit tool
, or you can redraw the dig site.
If you cannot fit the dig site within 6 grids or less, you would
need to call the ticket in to the call center. The Damage
Prevention Specialists in the office have the ability to map
more than 6 grids.
Mandatory Questions
Step 5 of 6
1) Will you be using any explosives or blasting material?
Will there be the use of dynamite or other blasting material?
Answer “Yes” or “No”.
2) Will you be using any mechanized boring equipment?
Boring is a trenchless excavation where a hole is drilled
horizontally underneath the earth’s surface. (This does not
mean vertical soil borings). Select “Yes” or “No”.
If you answered “Yes” to the above question, then you must
answer the following question.
3) If there is any boring, where will it be done?
Enter where the boring will occur; (Example: “under
driveway”, “under sidewalk”, etc.). If boring under a street,
please list the actual street name; (Under Maple Dr).
4) Do you plan on marking the digsite with white paint or
flags before the locator gets there?
If you will be marking the dig site with white paint and/or
flags, select “Yes”. If not, select “No”.
5) How long will it take to complete the job?
Enter the maximum amount of time needed to complete the
work. Please round up to the nearest day, week, month, or
year. (Example: 2 days, 2 weeks, 1 month, etc.)
6) How deep will the digging be?
Enter the maximum depth to which you will be excavating,
please round up to the nearest foot. (Example: If you are
digging 1½ feet deep, round it up and answer 2 feet.)
7) What type of work is being completed?
Please enter the specific reason for the excavation such as:
Installing Water Line, Repair Electric, Replace Fence, etc.
Please do not simply enter Digging, Excavating, or Trenching.
The last two fields on this page are NOT mandatory. In
most situations these fields should be left blank.
 Ticket Header Information: This appears at the top of
your completed ticket. The only header you would enter on a
Web Ticket would be “See Remarks”. This header is used to
draw the locator’s attention to the Remarks field towards
the bottom the page.
 Remarks: If you have additional information about your
excavation site that has not already been addressed in one of
the previous fields, enter that information here.
Examples of remarks information include:
1) Driving directions
2) Access restrictions at the excavation site (i.e. locked
gates, gate codes needed, guard dog on property)
3) Safety precautions
You may also enter information for your own record keeping
such as job codes, invoice numbers, and names of the
customer if you listed a generic term such as “homeowner”
or “business owner”, etc. If this is the case you do not need
to enter the “See Remarks” in the Header field, as that
information is not necessary for the locators to see.
After completing all the information on this page, click on the
“Next” button to go to the Confirmation page.
Notice Creation Confirmation
Step 6 of 6
At this point you can review your ticket and make necessary
changes. This is the last opportunity to change any
information regarding this ticket.
If you need to make any changes or corrections, click on the
“Edit” button next to the appropriate section of the ticket.
This will bring you to that section so you will be able to make
your changes. After making your changes, you will need to
click “Next” on each of the following screens until you reach
the Confirmation page again.
If everything is accurate, you are ready to send the ticket.
Click on “Finish” at the bottom of the screen. Should you
decide to cancel the ticket at this point, you can also click on
the “Cancel” button.
After you have sent the notice, the following screen will
appear:
Congratulations!
When you see the screen with “YOUR TICKET NUMBER IS….”
you have successfully completed your ticket and it has been
sent to the Indiana 811 Member Utilities listed on your ticket.
NOTE: Each Locate Request will be assigned a ticket number
(confirmation number). It is the Web Users responsibility to proof the
locate request for correct locate information. The Web User will accept
all responsibility for the WEB ENTRY authenticity. It is the Web Users
responsibility to make sure all tickets are entered according to Indiana
State Laws as well as Indiana 811 rules and regulations. The user
must contact the Indiana 811 Call Center with any corrections or
additions. The WEB ENTRY Locate Request will inform users of Member
Utilities notified. IT IS THE USERS RESPONSIBILITY TO NOTIFY ANY
NON-MEMBER COMPANIES. A list of the current Indiana 811 members
can be obtained on our website at www.indiana811.org.
From here, you can do any of the following:
1.
– To print your ticket click on this button
on the top of your page.
2.
– This will copy all the information
from the ticket that you just completed onto a new ticket.
You will be able to go through and edit the parts of the ticket
that you need to change without having to start over with all
blank screens. However, you will have to re-map each ticket.
3.
– If you are done requesting tickets, click
on this button and this will take you back to the Irth home
page. Use this option to get to Ticket Summary.
4.
– By entering an email address in this field and
then clicking on the “Send Email” button, you will be able to
send an email copy of the ticket. You can only enter one
email address at a time, but can send it to as many people
as you like. Simply enter the address click “Send Email,”
erase out the address, enter the next email address and click
on “Send Email”.
NOTE: This is a great way to keep records of your tickets
without having to print them out.
Member List:
The final item you will see is a list of Member Utilities notified
located at the bottom of the page. At this point members
have two full business days to respond to the request to
locate. If you need a 2nd Notice, please call 811 and have
your ticket ready for the Damage Prevention Specialists. Be
sure to state which Member Utilities need the 2nd notice.
NOTE: Indiana 811 does not locate excavation sites. That is the
responsibility of Member Utilities or the locating agencies they
hire.
Ticket Summary
The Ticket Summary can be used to search and review
tickets that you have entered under your web account. You
can also enter “Remarks” and “Job Extensions” through the
Ticket Summary. Once a ticket has expired, you no longer
have the option to remark or extend the ticket, but you do
have the option to “copy” the ticket and send it back out as a
“New” ticket. To enter Ticket Summary, go to the homepage
and place your cursor over the Ticket Tab to see your two
options. Once you select Ticket Summary, it will take you to
the following:
If it shows you the option for “Tickets my Company created”
please know that this is actually disabled. You will ONLY have
the ability to search for tickets that you have created. If you
know the ticket number, enter it in the field to the right of
Ticket ID. Then click on “Find Ticket”. Now if you scroll down
slightly on the page you will see your ticket information is
now being displayed as follows:
If you do not know the ticket number, you will still be able to
find the ticket that you need. You can click on the drop-down
next to “Search By:” and select “Other”.
Begin your search by choosing a date range from 1-7 days in
length.
The more information that you have regarding the ticket, the
more you can narrow your search results. For example, if
you know the county, enter it and when you click on “Search
Tickets” it will pull up any tickets entered for that county
during your selected time frame. Never fill in the Excavator,
Work Type or Status as you cannot search anyone else’s
tickets.
From the listing you will be able to select the correct ticket
and when you click on the “Ticket ID” you will have the
option to print the ticket, which includes a copy of the map.
You can also choose to do either a “Remark” or a “Job
Extension” and even copy an old ticket. Once a ticket has
expired you will still be able to view and print the text and
map. If you need the area marked again after the expiration
date you would need to simply copy the ticket and send it
out as a “New” ticket.
Remark:
A “Remark” means that all the utilities have responded to
mark the dig site and the markings have been destroyed by
excavation, weather, mowing crews, etc… and you need the
utilities to come back and remark the dig site. This must be
entered at least 2 full working days before the original ticket
expires. As with the original request, 2 full working days will
be required for the utilities to remark the site. This is a
“New” ticket; you will receive a new ticket number, new
proper notice and new expiration date.
NOTE: This is NOT used to notify us if a utility has never
responded to mark the dig site; that would be a “Second
Notice” and would need to be called in to the call center.
To enter a “Remark”, under the Options on the ticket listed
click on “Remark”.
Now the following window will appear on your screen:
If any information was in the Remarks field on the original
ticket, it will be copied over as well.
Your curser will be flashing in the Remarks field. Now you
need to add the reason why the markings were destroyed.
“Remark as needed due to weather/construction/etc.” You
cannot add or change any information on the ticket; this is a
request for them to remark the exact same area again. If
there are any additions or changes to the information, it
would not be a “Remark.” You would need to re-enter it as a
“New” ticket.
Once you have the information entered in the Remarks field
as shown above, click on the “Finish” button and a new ticket
will appear on your screen.
This is a “New” ticket and the new ticket number is listed
along with the old ticket number attached to it. The new
Proper Notice, expiration date and re-stake time are all listed
at the top of the page.
This page does not have a printer icon for you to click on to
print the ticket, however, if you right click, a pop up will
appear and you can select “print” from the list. Once you
have printed the ticket, you can close the window and you
will return to the Ticket Summary main page.
Job Extension:
A “Job Extension” is used when your original ticket is about
to expire but your work is not completed. This also must be
entered at least 2 full working days before the original ticket
expires. Under the options available for the ticket, you would
now select “Extension”.
Now the following window will appear on your screen:
Your curser will be flashing in the Remarks field but you do
NOT need to add anything in this field. You cannot add or
change any information on the ticket. If there are any
additions or changes to the information, it would not be a
“Job Extension”. You would need to copy the ticket and reenter it as a “New” ticket.
Click on the “Finish” button and then a new ticket will appear
on your screen.
This is a “New” ticket and the new ticket number is listed
along with the old ticket number attached to it. The new
Proper Notice date and time, expiration date and re-stake
time are all listed at the top of the page.
This page does not have a printer icon, however, if you right
click a pop up will open, and you can select “print” from the
list of options. Once you have printed the ticket, you can
close the window and you will return to the Ticket Summary
main page.
Copy:
You will have the option to copy over a ticket. This can be
utilized when a ticket has expired, but the excavation was
not completed. This will create a “New” ticket and
automatically fill in all information from the original. You will
start on Step 2, and as you progress through all of the steps,
you will have the option to make changes if necessary.
Please keep in mind that this is a “New” ticket. You will
receive a new Proper Notice time, expiration date and restake date. You do not have to enter any information in the
Remarks field stating that this is a copied ticket.
Related Notices:
When in Ticket Summary, you may notice little icons to the
left of your tickets:
In order to see the progression of related tickets (ones that
have been remarked or extended) from the original to the
most recent, left click on the icon next to the ticket you wish
to view.
NOTE: Tickets that have been updated (Remark/Job
Extension) no longer have any available options. These
options will only be available on the Most Recent Version.
The following will NOT be accepted:






See crew on site for details
Please respond A.S.A.P.
This is a Short Notice
This is the Second Notice Request
Call to arrange a meeting on site
Locate entire subdivision/ city block
(A “blanket” locate request is not valid)
 This is a Joint Meet Request
Attention:
If you are contacted by someone who is NOT an employee of Indiana
811 who tells you that your locate request is not correct and must be
resubmitted, please get their name and a phone number where they
can be reached. Then please call Indiana 811 with the information you
were given. Ask to speak with one of the following individuals to report
this matter:
Heidi Thompson – Web Trainer
[email protected]
Ph: 317-893-1420
Kristin Swank– Web Trainer
[email protected]
Ph: 317-893-1438
Connie Geiger – Director of Call Center Operations
Ph. 317-893-1403
If you need immediate assistance during our non-business hours please
call the Support Desk at 317-893-1416.
Final Note:
Keep your user name and password to yourself. We do not allow
sharing of accounts. Web Tickets are legal documents. The account
holder is held responsible for all information given on each ticket
entered on their account. Individuals caught sharing accounts are
subject to account suspension or TERMINATION WITHOUT WARNING.
Failure to comply with all rules governing the submission of locate
requests, which can be found on our website
(http://www.indiana811.org), will result in having the privilege to use
Web Ticket Entry revoked.