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Lake Maggiore Info pack
Lake Maggiore
Info pack
Find out everything you might want to know about Lake Maggiore.
Your info pack, written by your Holiday Advisor team includes:
Contact details for your Holiday Advisor - get some advice
on what to do in Lake Maggiore or let them know if you
have any problems. They're here to help.
Loads of recommendations for days out and things to do.
Details of all the shops and facilities you might need while
you're away.
Top tips for your journey to Lake Maggiore and getting
settled in to your accommodation.
View your full info pack online, on tablet and on mobile. Available
now at www.thomsonlakes.co.uk/your-account
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YOUR ARRIVAL
Your arrival at Milan Malpensa Airport
Once you've collected your luggage you’ll find us waiting for you in our blue Thomson uniforms.
Please let us know if you’re having any baggage problems, or if you need any special assistance,
so we can help.
We'll tell you where to find your coach or taxi for your transfer to Lake Maggiore. There may be
customers arriving from other flights on your transfer, so we'll do our best to keep you informed
of any waiting time before your vehicle leaves for resort.
Transfer to Lake Maggiore
Generally, the transfer from Milan Malpensa airport to Lake Maggiore takes around 1 hr and 15
minutes. Sometimes you may have to wait for a short while at the airport for additional flights to
land. Please be aware there may not always be a Holiday Advisor accompanying you on your
transfer.
Just so you know, sometimes our transfer vehicles can’t make it right to the door of your
accommodation, so there might be a short walk or, you may have to possibly carry your luggage
to get to the entrance of your accommodation.
If you've booked car hire prior to your departure please contact a Thomson Holiday Advisor at
the
airport - they'll be able to direct you to the car hire office. If this is something you have
arranged independently, that we may not be aware of, please let us know so that we are not
expecting or waiting for you on the transfer.
If you’re arriving into resort by car or train, you’ll find an Information Pack waiting for you at your
accommodation reception. This is full of helpful information and will also tell you where and
when your Thomson Holiday Advisor will be arranging to meet you.
Check in and Local Tourist Tax
When checking-in to your hotel you will need to present your passports to the reception staff,
these will then be returned to you after a short while. If you haven't had them returned to you,
just ask the reception staff.
In Italy a tourist tax is chargeable per person-per night. It is set by the local council and based on
the official star rating of the hotel. This is generally around €1 - €2 per person-per night and will
be charged at the end of your stay. Many hotels only accept this payment in cash, so make sure
you check with your reception on check-in.
If you have any specific dietary requirements, make sure you inform your reception when
checking in. They may ask you to introduce yourself to the dining room staff at your first meal so
that they know who you are as well. You can also inform us in advance by using the contact details
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in this info pack before you come on holiday, and we will pass it on to your hotel
before you arrive.
Please report any issues or specific requests you have to your hotel reception. If
anything remains unresolved, please contact us and we will be happy to help where we can.
Safety standards regarding balconies may be different to the UK. You may have a room where the
balcony is lower than what you would expect. Please take care when on the balcony, and do not
lean on or over the railings. Children under 12 years old should be supervised and not be
left unattended on the balcony at any time.
Welcome Meeting
We will hold a short Welcome Meeting at the beginning of your holiday to give you lots of
information about what there is to see and do during your stay.
You will find details regarding the time and place of your Welcome Meeting written on the back of
your Information Pack envelope. This will be given to you at the airport or you will receive it on
arrival, when you check in.
Whether it's your first time on the lake or if you have travelled with us before, the Welcome
Meeting is the best place to get all the latest information and a ferry timetable. We'll be able to
answer any of your questions and really help you make the most of your holiday.
At the Welcome Meeting we can also arrange any trips and days out for you. For more
information on our excursion programme, please refer to the "Days Out" section of this booklet
for some great ideas. If you have prepaid for any excursions in the UK, you will be able to collect
all the tickets from us at the Welcome Meeting when we'll go through all the details with you.
Please remember to bring your Welcome Pack with you to the meeting as we will be referring to
lots of the information inside, plus you can also make any notes of any extra information, tips or
pointers that we give you along the way.
Our service during your stay
We’re here to ensure your holiday runs smoothly from start to finish and we’re always on hand to
provide help and advice. If there’s anything we can do to improve your stay, don’t hesitate to
contact us in person, by phone, or online.
The information on this page was last modified on 3 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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YOUR HOLIDAY ADVISOR
Join us for the welcome to Lake Maggiore, to find out more about what there is to do in resort.
We're here to help you throughout your holiday so if there's anything we can do then just let us
know.
24/7 availability
We are Bryony and Kevin - your Thomson Lakes team in Lake Maggiore, and you can contact us on
the details below:
Bryony - Contact me on 00393458698589
Holiday Advisor for Grand Hotel Bristol, Grand Hotel des Iles Borromes, Hotel La Palma, Hotel
Astoria, Hotel Boston, Regina Palace Hotel and the Hotel Milan-Speranza
Kevin - Contact me on 00393497861952
Holiday Advisor for Hotel Simplon, Hotel Beau Rivage, Hotel Rigoli, Hotel Lido Palace, Hotel Flora,
Hotel la Perla Nera and the Hotel Villa Paradiso
You can email [email protected]
Or follow us on Twitter @maggiore_sun
We’ve gone digital - with our new iPads we can provide an even better service to you. We’ve got
loads of info at our fingertips and we’ll be answering your emails and tweets on the move.
Just so you know, our response times may be slower when we’re at the airport on Saturday and
Wednesday so please bear with us and we will get back to you as soon as possible.
We’re really looking forward to meeting you and sharing our local knowledge of Lake Maggiore.
Your welcome to Lake Maggiore
You’ll find all the details of your welcome in the envelope handed to you on arrival. Make sure
you come along to get some useful info on the resort and the local area.
Our in-resort service
Our holiday service is all about being in the right place for you. Come and see us wherever is
handiest for you - whether it’s just to say hello or if you've got specific questions, we'll always
be happy to see you.
We’re available throughout the week for you to stop by for a chat, or to get any specific
questions answered.
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Visits to your accommodation
We'll be visiting your accommodations - come and see us throughout the week, we'll be happy to
help. Please see the insert in your information pack for full details, but if these times don't fit
with your plans, let us know and we can arrange a different time to come to see you.
Emergency numbers
To call the emergency services dial 112. Ask to be connected to an English-speaking operator.
For our out of hours UK team in the customer operations centre, dial +44 (0)1582 640 045.
Homeward bound
Your departure details will normally be delivered to you at least two days before you head home.
If you miss our visit the details will be left at reception or posted through your door.
If you will be leaving before 7.30am, speak to us for information on how to arrange an early
breakfast; and don't forget to settle your room bill the night before departing.
Please remember that if you have purchased any wine, olive oil or other liquids over
100ml, these must be packed inside your main luggage, as you will not be allowed to take these
in your hand-luggage through security at the airport.
Should you require any help, medical or wheelchair assistance at the airport then please advise
us as soon as possible during your stay so we can arrange this for you; often we need to give
the airport 36 hours notice to arrange wheelchair assistance.
On your return transfer to the airport you will be handed a feedback form. This is your chance
to give us your opinion of all aspects of your holiday, from the hotel and resort, to the
Thomson Lakes & Mountains in-resort service. If you would prefer to fill it in before you depart,
just let us know, and we will deliver a feedback form to your hotel and you can give it back to us
later.
We pride ourselves on the service we offer to you both in-resort, and before you travel. We
always hope you will be able to tick the "Very Good" box on the feedback form; however,
please let us know of any issues during your stay, because if we don't know about it - we can't do
anything about it.
We look at all of the feedback forms that are handed back, and constantly strive to improve
all areas of our service. We appreciate all your comments about the excursions you may have
been on, the hotel that you have stayed in, the service we have provided to you, and read all
the comments that we receive about various aspects of your holiday.
Don't forget that all the questionnaires handed back will be entered into a prize draw for the
chance to win a holiday in St Johann in Austria next year, so don't forget to give it back to us.
At Milan Malpensa Airport
During the return transfer we'll tell you about the flight details, any delays that may have
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occurred and the location of any airport amenities you may require. Please be aware that we may
not be able to accompany you to the airport, but we will give you any information you need
before leaving.
Because all of our flight originate and terminate within the European Economic Agreement (EEA)
there may not be any duty free sales on board the aircraft. If you wish to make any purchases of
perfumes, alcohol or cigarettes, make sure you do this in the airport before you board the
aircraft.
Terminal 1 in Malpensa is very large and can involve a long walk to the check-in desks and through
security, so if you need assistance please let us know. Luggage trolleys are available at no extra
charge.
If there is something we have missed, please ask you Holiday Advisor on the transfer with you or
before you leave the hotel.
Dublin (Air Lingus) flights from Milan Malpensa check-in from the desks in area 2, just in front
of door 13 in Terminal 1
Flybe flights check-in at Terminal 1, usually at the desks in area 14 or 15 near to doors 17 or
18
All Easyjet flights check-in at Terminal 2, and you will find one queue for all check-in desks
If you have booked Speedy Boarding with Easyjet, you will be able to us the desk to the right of
the main bank of desks. Please see your holiday for more info
If you require assistance at Malpensa Airport then please contact your Holiday Advisor during
your stay so we can arrange this for you
Remember that any liquids over 100ml will need to be packed in your main luggage as they
will not be allowed through security in hand luggage
The information on this page was last modified on 3 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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YOUR RESORT
Here is all the practical information you need to help you find all the facilities and amenities you
may require to make your holiday comfortable. If there's anything else you need, don't hesitate
to contact your Holiday Advisor.
Stresa
Banks and cash points
There are many banks in the town, the most convenient is the Banca Popolare which is located on
the main road next to the white church.
Open: 8.20am - 1.20pm and 2.35pm - 4pm Monday to Friday
All banks have a cash point machine, offer a money change facility and cash traveller's cheques.
Bus station
In Stresa the main bus stop is on the main road opposite the ferry port, and on the other side of
the road, outside the Milan Speranza hotel. There is also a bus stop at the railway station. Buses
towards Arona leave from outside the Milan Speranza hotel, and buses towards Verbania leave
from the other side of the road.
See ‘Getting around’ for information on timetables.
Railway station
To get to the railway station in Stresa, if you are walking from the La Palma Hotel, follow the Via
Duchessa di Genova up the slope about 500 metres until you reach the traffic lights. Turn right,
and about 200 metres in front of you is the station.
See ‘Getting around’ for information on timetables.
Tomassucci Travel Agents
Tomassucci are the Travel Agents we work with for all our excursions, and they also offer many
other convenient services. They have a commission free money change facility and also sell ferry
and train tickets.
Open: 8.45am - 1pm and 2.15pm - 7pm Monday to Friday
8.45am - 12.30pm and 3pm - 7pm Saturday
8.45am - 12pm Sunday
Doctor
Should you need a doctor please ask at your hotel reception, they will be happy to organise one
for you to see you at the hotel. Please also inform your Holiday Advisor so they can help you any
way you require.
There are 2 hospitals in the region, one in Arona and one in Pallanza. A taxi to either will cost in
the region of €50 from Stresa.
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English is usually spoken by most medics & hospital staff. EHICs are usually accepted, however
there will be an initial consultation fee charged for the call out of a doctor.
Pharmacy
Farmacia Polisseni is located behind the white church just off the main road.
Open: 8.30am – 12.30pm and 3pm – 7.30pm Monday to Friday and Saturday mornings only.
Alternatively, Farmacia Internazionale is at the back of Piazza Possi.
Open: 9am – 12.30pm and 3pm – 7.30pm Monday to Saturday and Sunday mornings only. It is
closed fortnightly on Wednesday.
Post Office
Post Italiene is located on the Via Anna Maria Bolangaro, just past the Piazzo Possi.
Open: 8.20am – 19.05pm Monday to Friday and 8.20am – 12:35pm on Saturday. .
Red post boxes can also be found at major landmarks such as the ferry port and the newsagents.
Stamps can be purchased from newsagents.
Newsagent
Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just
off the Piazza Cardona and another opposite the Carrefour supermarket in the Piazza Possi.
For English language books and maps, try a bookshop called Leone on the corner of the Piazza
Cadorna.
You may have to wait until after 4pm for papers for the current day.
Internet
As well as having WiFi in your hotel, many cafés around town offer free WiFi. Try Caffé on the
Piazza Cardona which is open from 8am to 10pm.
Supermarket
The Carrefour supermarket located to the rear of the Piazza Cadorna and has entrances on both
Via Roma and Via Principe Tomaso.
Open: 8.30am – 1pm and 3pm to 7.30pm Monday to Friday
3pm – 7.30pm Saturday/Days before Bank Holidays
8.30am – 12.30pm Sundays and Bank Holidays
Tourist information
The Tourist Information is located next to the ferry station.
Open: 10am – 12.30pm and 3pm – 6.30pm Monday to Sunday.
Church
The Catholic Church is the large white building located on the main road in the centre of Stresa
Mass: 8am, 11am and 6pm on Sundays.
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Baveno
Banks and cash points
There are 2 banks in the town, the most convenient is the Banco Popolare de Novara, located on
the main road opposite the ferry terminal.
Open: 8.20am - 1.20pm and 2.35pm - 4pm Monday to Friday
Both banks change traveller’s cheques and have cash point facilities. Tomassucci Travel in Stresa
also offer commission free money exchange.
Bus station
In Baveno the main bus stop is on the main road opposite the ferry port, and on the other side of
the road, outside the Piazza Garibaldi. Buses towards Stresa and Arona leave from outside the
Piazza Garibaldi, and buses towards Verbania leave from the ferry terminal side of the road.
See ‘Getting around’ for information on timetables.
Railway station
To get to the railway station in Baveno from the town centre, walk along the main road towards
the Hotel Dino. Opposite the Hotel Dino you will see the Via Libertà. Walk up the Via Libertà and
at the end of the street you will find the railway station at the top of the steps.
See ‘Getting around’ for information on timetables.
Doctor
Should you need a doctor please ask at your hotel reception, they will be happy to organise one
for you to see you at the hotel. Please also inform your Holiday Advisor so they can help you any
way you require.
There are 2 hospitals in the region, one in Arona and one in Pallanza. A taxi to either will cost in
the region of €50 from Baveno.
English is usually spoken by most medics & hospital staff. EHICs are usually accepted, however
there will be an initial consultation fee charged for the call out of a doctor.
Pharmacy
Farmacia Dr Emer is located on the main street between the Hotel Dino and the Hotel Simplon.
Open: 8.30am – 12.30pm and 3pm – 7.30pm Monday to Friday and Saturday mornings only.
You will also find the details of the duty pharmacy displayed outside.
Post Office
Post Italiene is located on the main street between the Hotel Dino and the Hotel Simplon.
Open: 8.20am – 1.35pm Monday to Friday and 8.20am – 12:35pm on Saturday. .
Red post boxes can also be found at major landmarks such as the ferry port and the newsagents.
Stamps can be purchased from newsagents.
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Newsagent
Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just
off the Piazza Garibaldi and another opposite the pharmacy on the main street.
You may have to wait until after 4pm for papers for the current day.
Internet
As well as having WiFi in your hotel,Baveno also boasts its own WiFi enable town centre. You
should be able to log on for free anywhere around the ferry terminal and the Piazza Garibaldi in
the town centre.
Supermarket
The Savoini supermarket located about 50 metres past the Hotel Simplon at the roundabout has
the biggest selection and the best prices in town.
Open: 8.30am – 7.30pm Monday to Saturday
8.30am – 1pm Sundays and Bank Holidays
Tourist information
The Tourist Information is located in the square at the San Gervasio e Protasio church.
Open: 10am – 12.30pm and 3pm – 6.30pm every day, but closed on Sunday afternoons
Church
The San Gervasio e Protasio Church is a beautiful Romanesque church near the centre of Baveno.
Mass: 10.30am on Sundays in Italian only
Meina
Banks and cash points
The only bank in Meina is the Banco Popolare de Intra, located on the main road near to the Ferry
terminal.
Open: 8.20am - 1.20pm and 2.45pm - 4pm Monday to Friday
This is the only bank which has cash point facilities.
Bus station
In Meina the bus stops are about 50 metres to the right of the Hotel Villa Paradiso car park at the
Pizzeria Parma and the Lido di Meina. Buses in the direction of Arona leave from outside the
Pizzeria Parma, and buses towards Stresa and Verbania leave from outside the Lido di Meina.
See ‘Getting around’ for information on timetables.
Railway station
The train station in Meina is about 10 minutes walk from the Villa Paradiso. Leave from the top
car park via the green gate and at the end of the lane you will see the railway station on your
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right at the top of the steps.
See ‘Getting around’ for information on timetables & locations.
Doctor
Should you need a doctor please ask at your hotel reception, they will be happy to organise one
for you to see you at the hotel. Please also inform your Holiday Advisor so they can help you any
way you require.
The closest hospital to Meina is in the town of Arona. A taxi will cost in the region of €35 from
Meina.
English is usually spoken by most medics & hospital staff. EHICs are usually accepted, however
there will be an initial consultation fee charged for the call out of a doctor.
Pharmacy
Farmacia Tricella is located on the Piazza Rodolfo Carabelli.
Open: 8.45am – 12.30pm and 3pm – 7.30pm Monday to Friday
You will also find the details of the duty pharmacy displayed outside.
Post Office
Post Italiene is located on the Via Fabriche.
Open: 8.20am – 2pm Monday to Friday and 8.30am – 1pm on Saturday.
Red post boxes can also be found at major landmarks such as the ferry port and the newsagents.
Stamps can be purchased from newsagents.
Newsagent
Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just
off the Piazza Rodolfo Carabelli which also sells train tickets.
You may have to wait until after 4pm for papers for the current day.
Supermarket
The Aghina located on the Via Viotti, about 50 metres from the Municipio (the town hall) with a
great selection and the best prices in town.
Open: 8am – 12.30pm and 3.30pm – 7pm every day, but closed on Wednesday and Sunday
afternoons.
Tourist Information
The Tourist Information is located in the Piazza Vergante, about 100 metres from the Municipio
Open: 10am - 12pm and 4pm - 6pm Monday to Saturday
10am - 12pm on Sunday
Church
The chiesa Santa Margherita is located on the Via Strisce, near to the town centre.
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Mass: 10.30am on Sundays in Italian only
There is also the Chiesa La Madonina on Via Viotti which has services at 8.30am.
The information on this page was last modified on 3 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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GETTING AROUND
Here are some basics to help you get around Lake Maggiore and the surrounding area.
Buses
The local bus services run through Meina, Stresa and Baveno, and run between the towns of
Arona in the south and Intra (Verbania) across the bay from Stresa. From Stresa there are also
services running as far as the village of Gignese and to the town of Omegna. If you want to go
further afield then there are more services available from Intra or Arona. For the timetables, go
to http://safduemila.com/, but please note this website is in Italian only. Feel free to come and
see us for more information.
The bus service on Lake Maggiore is fairly regular, but can often be delayed with traffic issues so
don't worry if it is not exactly on time. Please note that on Sundays and bank holidays the service
is very limited.
Tickets are purchased directly from the driver when you board the bus and there is no return
ticket available, so just buy two singles. The bus drivers do prefer do have the exact fare where
possible so keep some change handy.
Ferries
There is an excellent ferry service on Lake Maggiore, stopping at the Borromean Islands and
many of the towns and villages around the edge of the lake. For further information, timetables
and fares you can go to http://www.navigazionelaghi.it/eng/m_illago.html. We will have a copy of
the ferry timetable available for you and we'll give you some suggestions of places to visit during
your stay.
The ferries offer a good value way of seeing the local area, but the further you go, the more
expensive the tickets will be. Go to the website or come and see us in your hotel for full details
of fares and times. If you are over the age of 65 make sure you have some ID with you as you will
be entitled to a discount (Monday-Friday only) on your ferry tickets.
Make sure you buy your ferry tickets before you board the boat or you will be liable for a penalty
surcharge on each ticket. This does not apply if you have boarded the ferry at an unmanned stop.
The fast services (Servizio Rapido) offer a more exhilarating ride around the lake, but do carry a
surcharge on top of the normal ticket price. These services are printed in red on the timetable.
The timetable itself can be difficult to read as it is quite large, but come and see us for more info
and to help understand the timetable or plan your journey.
Trains
There are train services in many of the towns and villages around the lake. You will find railway
stations in Baveno, Meina and Stresa. Please see the 'Your Resort' section for details of where
they are located.
The local train service in the area is operated by Trenord and you can find information on their
website http://www.trenord.it/en/timetable/timetable.aspx. There is also an intercity service
from Stresa and you can find further information at http://www.trenitalia.com/.
One thing that many people want to do whilst they're here is the Lake Maggiore Express
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(http://www.lagomaggioreexpress.eu/). This combines the train to Domodossola, followed by a
beautiful journey through the Centovalli (100 Valleys) to Locarno before returning back on the
ferries. Tickets for this day out must be purchased in advance from the local travel agents or
ferry stations. For more info see the 'Things To Do' section of this info pack.
Train tickets can be bought from many of the local travel agents such as Tomassucci Viaggi in
Stresa or Verbano Viaggi in Baveno. You can also purchase tickets from automatic ticket machines
in Baveno and Stresa or at the manned ticket office in Stresa. Make sure that you validate your
ticket in the yellow boxes on the platform before you travel.
If you have been unable to purchase your tickets in advance, it is also possible to buy them from
the conductor on the train. Be aware that they do not accept credit cards, so make sure you have
cash to pay for your tickets.
Noddy Train
For a different way of getting around, head to Stresa for the little Noddy Train running between
the Lido and the Villa Pallavicino. This offers a great way of seeing the town of Stresa and you can
combine this with your Villa Pallavicino entry ticket for a discount. There is also a Noddy Train in
Arona to take you up to the Rocca Borromeo and the Colossus of San Carlo. See the 'Things To Do'
section for more info.
Boat Hire
To travel around the lake in style why not hire a boat for the day? Boat hire is available from
Stresa, Belgirate and Baveno and a full day costs around €250. Motor boats can be hired without
a licence as long as the engine is less than 40hp. Please come and see us for more info.
Car Hire
Local car hire is available in Stresa through Avis. You will find them in the Ford garage between
the Hotel Flora and the Grand Hotel Bristol. For more information, or to book go
to http://www.avisautonoleggio.it/Autonoleggio/Europa/Italia/Stresa. Please note that the car hire
has to be booked on line, but you can come and see us for assistance in arranging this.
Bicycle Hire
Cycling is a popular, leisurely way to explore the road which winds around the lake. There is a
company which hires out road bikes and mountain bikes in Stresa. To arrange hire, telephone
them on 0039 340 3572 189 or go to their website http://www.bicico.it/en. If you're not sure, just
come and see us.
The information on this page was last modified on 3 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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DAYS OUT
Here are suggestions of places to visit during your holiday. They are excursions run with our local
agent which you can book through your Thomson Holiday Advisor at the Welcome Meeting or
throughout your stay.
Zermatt and the Matterhorn - Monday - Resort Manager Rob's Top Pick
"If you only see one mountain in your life, make sure it's this one"
Embark on a spectacular journey into Switzerland to witness one of the most iconic mountains in
the world: the Matterhorn. Follow Napoleons' footsteps along the Simplon Pass before stopping
to admire the scenery from the highest point of the pass. You will step aboard the mountain train
from Täsch to explore the idyllic town of Zermatt and of course view the Matterhorn from the
heights of the Swiss Alps.
Full Day Excursion - €81 Adults/€40.50 Children
Optional Extras:
-The underground funicular from Zermatt to the Sunnegga Paradise with spectacular views over
the Matterhorn - 24chf (approx €24) - Open from June
-The Gornergrat Bahn railway takes you up the mountains for some very different views and
walks above Zermatt - up to 43chf each way (approx €43)
You will need:
Passports for every member of your party; Warm clothes; Practical shoes; Money for lunch and
souvenirs; Camera
Don't forget to check your early breakfast arrangements with your hotel reception.
Three Lakes - Tuesday
Explore everything this historic and elite area of Italy offers. Combine three Italian Lakes with
two cosmopolitan countries in one relaxing day. Stop off in the sophisticated town of Lugano to
enjoy the Mediterranean atmosphere, Tremezzo for lunch on the shores of Lake Como and the
city of Como itself, famous for its silks.
Full Day Excursion - €59 Adults/€29.50 Children
Optional Extras:
- The botanical gardens of the Villa Carlotta in Tremezzo are a paradise for garden lovers - €9 or
€7 for those over 65
You Will Need:
Passports for every member of your party; Practical shoes; Money for lunch and souvenirs;
Camera
Don't forget to check your early breakfast arrangements with your hotel reception.
Lake Orta - Thursday - Holiday Advisor Bryony's Top Pick
"This trip offers an amazing variety of activities in just one afternoon, so you'll get to check lots
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off your holiday Must Do's"
From the town of Omegna you can enjoy enjoy a boat cruise down the tranquil waters of the
Jewel of the Italian Lake District. A favourite of the Italians, Lake Orta's history, spirituality and
mystery will be revealed to you as you step onto the tiny Island of San Giulio. After spending
time in the town of Orta travel to see a unique site: the 35 metre statue of San Carlo Borromeo.
Half Day Excursion - €39 Adults/€19.50 Children
Optional Extras:
- Boat cruise from Omegna to Isola San Giulio and the guided tour around the church and Island €6
- Climbing inside San Carlo Borromeo - €5 Statue/€3 Terrace
You Will Need:
Practical shoes; A light jacket whilst on the boat; Money for souvenirs; Camera
Milan - Friday
See for yourself one of the most cultural and iconic cities in the world . Visit the Duomo, the
worlds largest Gothic Cathedral; the Sforzesco Castle where the Visconti and Sforzas lived for
centuries; and the Monumental Cemetery where some of the richest families in Milan have been
immortalised.
Full Day Excursion: €56 Adults/€28 Children
Optional Extras:
- La Scala Opera House museum showing the history and stories of this iconic opera house - €6
- Duomo viewing terraces with spectacular views over Milan - €12 Lift/€7 Stairs
- Michelangelo art exhibition in the Sforzesco Castle - €5 Adults/€3 Children and over 65's
You Will Need:
Practical shoes; Money for souvenirs and lunch; Camera;Suitable attire for visiting the cathedral
and cemetery
NB - Should you wish to see the Last Supper fresco during your free time in the city, please note
that viewing appointments have to booked in advance. For more information or to book go to
http://www.milan-museum.com/leonardo-last-supper-cenacolo.php. This is not included within
our guided tour.
Islands Tour - Holiday Advisor Kevin's Top Pick
"A great way to avoid missing the unmissable"
The perfect way to see the tiny island of Isola Pescatori and the opulence and splendour of Isola
Bella. Spend the afternoon on the lake with your Thomson Holiday Advisors showing you the best
of the Borromean Bay with plenty of time to visit the stunning beauty of Isola Bella's palace and
gardens.
Half Day Excursion: €12 per person
Optional Extras:
- Entry to the palace and gardens of Isola Bella - €15 Adults/€8.50 Children 6 to 15 years or Free
with RHS card
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You Will Need:
Money for souvenirs or snacks; A light jacket whilst on the boat; Camera
NB - Customers staying in Meina will need to make their own way to and from Stresa for the pick
up of the Islands Tour. Please see your Holiday Advisor for local transport information.
Wine Tasting
An evening dedicated to sampling some of the finest wines Italy can offer with the expert
guidance of our local connoisseur Massimo. Relax in the comfortable surroundings and try some
of the local specialities served to complement all of the wines you will taste.
Evening experience - €19 Adults/not suitable for children
NB - Customers staying in Baveno or Meina will need to make their own way to and from Stresa.
Please see your Holiday Advisor for local transport information.
General information on our excursions
Child prices are up to age 12 except where stated
1 child aged 12 or under will travel for free per full paying adult
Should you be unable to make any of the excursions or wish to cancel, we require 24 hours
notice
Cancellations less than 24 hours in advance can only be refunded on production of a doctors
note
For any excursions into Switzerland you must have your passport with you at all times
When you pass into Switzerland please be aware that prices will be charged in Swiss Francs
(CHF)
Many places in Switzerland will accept Euros, however change may be given in francs
Entrance fees, road tolls, boat crossings and optional extras are not included in the excursion
prices except where stated
Places are limited, so we recommend you book early to guarantee your spot
Why not use our excursions as an idea for away days or for future holidays. See your Holiday
advisor for more information
Many places offer discounts for those aged over 65, so make sure you have some identification
with you to save those €'s
To find out more, or to book, please come along to the Welcome Meeting, come and see us in
the hotels or contact us at any time
All of our excursions are accompanied by an expert guide, with full commentary in English, and
have been checked to meet all health and safety requirements
Pre-Booked Excursions
If you have pre-booked on any of our excursions before you travelled, your tickets will be
given to you at your welcome meeting.
If you are staying in Lake Maggiore for more than 7 days you will need to confirm the excursion
dates with your Holiday Advisor at the start of your holiday. Come along to your welcome
meeting to arrange the dates with us.
If you have any questions regarding pre-booked excursions, please contact us using the email
addresses or phone numbers at the beginning of the info pack.
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If you have pre-booked 2 full day excursions, then you may be entitled to a 10€ in-resort discount
off your next excursion; or if you have pre-booked 3 full day excursions then you may be entitled
to a €25 discount - please come and see us for details (not applicable to discovery packages).
Discovery Packages
Our Discovery Packages offer a great package of flights, transfers, accommodation and some of
our most popular excursions. You can find out more information by visiting
http://www.thomsonlakes.co.uk/our-holidays/discovery-packages/
If you have booked either of the Lake Maggiore Discovery Packages before you travelled, you will
find your tickets waiting for you at your welcome meeting.
The excursions included in the Lake Maggiore Discovery Package are: our Islands Tour on Sunday,
the Three Lakes on Tuesday and Milan on Friday.
The excursions included in the Italian-Swiss Discovery Package are: Zermatt on Monday, the Three
Lakes on Tuesday, Lake Orta on Thursday and Milan on Friday
If your Discovery Package holiday is for more than 7 days, then we will confirm the dates
of your excursions with you at your welcome meeting.
The information on this page was last modified on 3 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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THINGS TO DO
Here are a selection of things to do during your holiday in Lake Maggiore. If you're interested in
any of these ideas, please ask your Holiday Advisor for more information.
Gardens
Villa Pallavacino Gardens and Wildlife Park
Located on the edge of Stresa, with twenty hectares of beautiful botanical gardens, flower-lined
pathways and woodland walks, as well as a Wildlife Park boasting over 40 species of animals, this
day out has something for everyone.
Prices: €9.50 Adults/€6.50 Children
Open: 9am - 6pm (Last entrance 4.30pm) Monday to Sunday
NB - The gardens are situated on the hillside near Stresa and are not recommended for people
with walking difficulties
Villa Taranto
Located in the town of Pallanza just across the lake from Stresa, these incredible gardens were
founded by Captain Neil McEachern in 1931. Since then, the gardens have bloomed and the
collection features thousands of exotic specimens from around the world.
Prices: €10 Adults/€5.50
Open: 8.30am to 6.30pm Monday to Sunday
Giardino Botanico Alpinia
Located on the slopes of the Mottarone above Stresa, strolling through the alpine gardens offer
some great views across the Borromeo Bay and the surrounding mountains. With over 1000
species of plants from Europe and the Far East these gardens have recently added a wetland area
for aquatic plants.
Prices: €3 per person
Open: 9.30am - 6pm
Isola Madre
Only a short ferry ride away from Stresa and Baveno, don't forget a visit to the largest and least
developed of the Borromean Islands. Wander around extensive gardens as well inside the
historical villa containing many valuable antiques and paintings.
Prices: €12 Adults/€6.50 Children (RHS Card holders free)
Open: 9am - 5.30pm Monday to Sunday
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Historical Sights
The Rocca di Angera
On the southern tip of the lake above the town of Angera, the medieval castle is superbly
preserved and is the perfect viewpoint to look down over Lake Maggiore. Tour through the
historic galleries, the medieval gardens and visit the Museum of Toys and Dolls which has one of
the largest collections in the world.
Prices: €9 Adults/€6.50 Children
Open: 9am - 5.30pm Monday to Sunday
The Rocca Borromea di Arona and the Colussus of San Carlo
Take the Noddy Train from Arona to combine two amazing sights in one trip. You can't miss the 35
metre statue of San Carlo Borrmeo, a former Pope and most famous of the Borromean family.
Afterwards, visit the ruined castle which was his birthplace and home of the Borromeo family
before being destroyed by Napoleon.
Prices: Noddy Train from Arona - €4 for one sight/€7 for both - Adults
- €3 for one sight/€5 for both - Children
San Carlo statue - €5 interior climb/€3 terrace
Rocca Borromea di Arona - Free
Santa Caterina del Sasso
Originally built in the 12th century, facing the town of Stresa and directly under a sheer cliff on
the shore of the lake the beautiful hermitage of Santa Caterina is a haven of tranquility. You will
step off the ferry directly below the 14th Century hermitage which is still used today as a
religious sanctuary.
Prices: Donations suggested
Open: 9am - 12pm and 2pm - 6pm Monday to Sunday
Mass at 4.30pm Sunday
NB - There are approximately 80 steps from the ferry landing stage to the Hermitage itself.
There are also about 240 steps from the Hermitage to the restaurant at the top of the cliff, but a
lift runs during the day (9am-12 and 2pm-5.30pm) and costs 50 cents each way
The Gervasio e Protasio Church
This church in Baveno is situated in the Piazza della Chiesa, with a walkway depicting the 12
stations of the cross it is a beautiful example of Italy's religious architecture. Look out for the
Roman inscriptions within the church's exterior wall.
Prices: Free
Open: Every day but please avoid mass on Sundays at 10.30am unless you wish to partake in the
service
Sanctuary of Re
The village of Re is situated on the Centovalli railway in the Vigezzo Valley near to the Swiss
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border. Reached using the Lago Maggiore Express this sanctuary attracts pilgrims from all over
the world. The sanctuary holds a statue of the Virgin Mary that is said to have bled for 20 days
after it was struck during a game that was being played in the churchyard.
Prices: Donations suggested
Open every day during daylight hours.
NB - When on the Lago Maggiore Express, alight at Re and it is a short walk through the town from
the railway station.
Rainy Day Ideas
Lago Maggiore Express
Why not spend the day watching the wonderful landscape speed past you from the the comfort of
your seat on the Lago Maggiore Express. This beautiful railway line runs through the Centovalli
between Domodossola and Locarno. Tickets include the train ride up to Domodossola and the
ferry ride home from Locarno or vice-versa as you wish
Prices: €34 Adults/€17 Children
Open: Services run daily starting at 9.38am from Stresa
Chimney Sweep Museum
Another little gem of the Lake Maggiore Express is the unique museum in the town of Santa
Maria Maggiore. Situated at the highest point of the Lake Maggiore Express this museum offers
an insight into the history of the local Chimney Sweeps and offers an intriguing lunch stop
perspective.
Umbrella Museum
A unique spectacle in the village of Gignese, find out everything you could ever want to know
about umbrellas. Inspect over 1000 examples illustrating the changing fashions from Victorian
parasols to modern designs.
Prices: €2.50 Adults
Open: 10am - 12pm and 3pm - 6pm Every Day excluding Monday
Sightseeing
The Mottarone Cable Car
Unfortunately, due to requiring a major service, the Mottarone Cable Car will not be open this
summer.
Instead, why not head up the Laveno Bucket Lift...
Laveno Bucket Lift (Funivia Lago Maggiore)
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For spectacular views across the lake, catch this lift up the side of Monte Sasso del Ferro. Step
inside the buckets of this former ski lift, and after a few minutes you'll be at the top of the
mountain over 1000m (3000 ft) above sea level
Prices: €10.00 Adults return
Open: 11am - 17.30pm Monday to Saturday and 10am - 6pm on Sunday
NB - It is about a 15 minute walk from the ferry terminal to the lift station
Boat Trips around Lake Maggiore
There are a number of suggested itineraries around Lake Maggiore available by using the rover
tickets and the various ferries. These will take in many sights including La Rocca Borromeo in
Arona, La Rocca di Angera, Santa Catterina, Locarno, Ascona and the islands in Brissago.
Come and see us for more information and prices as these vary between towns.
Aquadventure Park
Great fun for all the family, try these two swimming pools and high ropes course. A short walk
from Baveno, play around one of the three water-slides or test your climbing abilities on the
climbing wall.
Prices: €9 Adults/€7 Children up to 13 years
Open: 9am - 8pm
Local markets
The open air markets are an integral part of Italian life. These lively markets will be full of
delicacies, clothes and crafts for the perfect souvenir or gift.
Generally, the markets finish around lunch time.
Monday - Baveno
Tuesday - Arona
Wednesday - Luino (All day)
Thursday - Omegna
Friday - Stresa and Pallanza
Saturday - Intra (All day)
Sunday - Cannobio
Local Events
Your Holiday Advisor will have a full list of up to date events for the duration of your stay. Here
are some highlights:
13th - 27th June: Stresa Organ Festival
28th June: Ferrari, Porsche and Lamborghini Expo
Live Music
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Every Thursday and Friday, the lake front restaurant Verbanella in Stresa hosts a live music night
showcasing some of the finest jazz and blues in the area. The music gets going around 8pm.
There are many other free concerts and events going on throughout the summer and your
Holiday Advisor will be able to give you details of these on request.
Expo 2015 in Milan
This year, Expo 2015 is being held in Milan, and is all about sustainable food sources. Featuring
exhibitions from countries around the world, this is a global showcase with many events going on
until October. If your'e interested in seeing what's happening, speak to your Holiday Advisor or
visit the website, www.expo2015.org
Bars & Restaurants
Restaurants
Mamma Mia, Stresa
The service always comes with a smile to make you feel welcome in this family-run restaurant.
The freshest produce goes to make their pizzas, pastas, fish and meat dishes, all very reasonably
priced.
Located on the Via Principe Tomaso, look out for the beige awning.
Taverna del Pappagallo, Stresa
A cornerstone of the Stresa restaurant scene and our favourite pizzeria, Taverna del Pappagallo
has been serving visitors for over 60 years. Their selection of homemade desserts is not to be
missed.
Located on the Via Principessa Margherita, just past Riva Est Gelato.
Cafe Torino, Stresa
Serving food in Stresa since 1904, this restaurant is perfectly placed in the centre of Stresa. It has
a large outdoor seating area, and a good selection of pizzas, pastas, meat, fish and vegetarian
dishes.
Located in the Piazza Cardona, look out for the blue sign.
Ristorante Posta, Baveno
With a wide selection of regional dishes and friendly service, Ristorante Posta is great place to
mix it with the locals. Be sure to pop in and make a reservation though as it can get extremely
busy.
Located in the main square of Baveno, opposite the ferry port.
Sopra-Sotto, Baveno
Situated between the hotel Simplon and Dino, this Wine Bar and Restaurant has a huge selection
of wines, and a delicious menu. Not only that but you can enjoy al-fresco dining in their tranquil
garden.
Located on the main street in Baveno, about 60m from the Hotel Simplon
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Ristorante Verbano, Isola Pescatori
This superb restaurant is perfect for special occasions. As well as booking a table for the evening,
you'll be booking a boat taxi to take you to and from the island for the evening.
For enquiries, just ask at Café l'Incontro which is near the ferry port.
Cava Restaurant
Situated with a terrace on the lakefront and the main restaurant on the Corso Garibaldi in
Baveno, this friendly restaurant boasts home-cooked favourites and wonderful cocktails to enjoy
whilst relaxing on the sunshine.
Located on the main road in Baveno, next door to the hotel Beau Rivage
Cafés and Bars
Paulon Caffe, Stresa
New to this year to Stresa, this convenient café is set back off the main road opposite the main
ferry terminal. The fresh salads and sandwiches are well priced.
Angolo de Gelato, Stresa
Situated right in the centre of the main piazza in Stresa, choose from over 30 flavours including
Disarrono, pear, Parma violet and forest fruits and many more.
Located in the Piazza Cardona, as well as in Baveno.
El Gato Negro, Stresa
In the back streets of Stresa, El Gato Negro may seem small at first, but go through to the other
side to discover a courtyard beer garden complete with televisions for showing local sports and
music.
Located on the Via Principessa Margherita, look out for the yellow sign.
Café l'Incontro, Baveno
In an excellent location next to the ferry port in Baveno, stop off for some lunch or a typical
espresso and brioche like the Italians. With great staff and ozone-friendly beers this is a great
place to while away the hours in the sunshine.
Located in the Piazza IV Novembre, near to the ferry terminal
Miralago, Baveno
This stylish lounge bar sits on the main road in Baveno and has a terrace overlooking the lake. A
great place to enjoy one of the many cocktails on offer. Popular with the young locals and always
bustling throughout the night until the early hours.
Located on the main road, near to the Hotel Beau Rivage.
Out and about
The tap water in your hotel is perfectly drinkable, although you may notice a
difference compared to your water at home. Cheap bottled water is widely available in the
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local supermarkets
Many of the supermarkets have fresh fruit available, but often they will select the produce for
you
When looking for places to eat, don't forget that there can be a cover charge (coperto), or
a service charge (servizio) added to your bill. These will always be displayed on the menu
outside the restaurant so you can check it out before you go in
Restaurants on the lake-front can often be more aimed at tourists, and more expensive head into the back-streets of the towns for some more local eateries
Your Holiday Advisor will give you tried and tested suggestions of places to eat around
the area, so go and see them for some great local suggestions
Local specialities such as Mussiltini (a lake fish often served with pasta), Persico (perch
often served with rice) and other lake fish can be found in many of the restaurants of the area,
and are a delicious treat after a day exploring the area
Try the local meats and cheeses such as Bresaola, salami piccante (spicy salami) and the
Toma cheese in many of the shops around Lake Maggiore
Italian Customs
In Italy you will often find that the shops are closed in the middle of the day for the
siesta between 12.30pm and 3pm. Many shops also have a day off during the week so watch
out for these
Many museums in the area are closed on Mondays, so please see us for specific information on
your chosen museum for more info
The local markets are great for grabbing a bargain, but don't forget to haggle the price down
a little bit too
Many Europeans will leave a tip after a coffee and round the price up to the nearest
whole euro. In restaurants people often leave around 10% of the bill as a tip, and don't forget
to show your appreciation to the coach drivers and guides after an excursion
The aperitivo buffets in many Italian cafés and bars are a great way of getting a little
snack. Many places will give you a plate with olives, meats & cheeses, or crisps with a glass of
wine or beer during the late afternoon
Public toilets can be difficult to find and different to what you may be used to, and often
cost up to €1 to use. Why not pop into a local café, grab a quick drink and use the facilities in
there, as they are easier to find
Italian words and phrases
We've put a few words and phrases in here to get you started on your holiday. If you want to
suggest some words you think we are missing, come and see us in your hotel!
Hi/Bye - ciao
Good morning/evening - buongiorno/buonasera
Goodbye - arrivederci
How are you? - come stai?
I'm fine thank you - sto bene, grazie
How much is it? - quante costa?
Can I pay? - posso pagare?
Can I have... - posso avere...
The bill - il conto
A stamp - un francobollo
Ticket - un biglietto
Single - andata
Return - andata e ritorno
Beer - una birra
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Wine (red/white/rose) - vino (rosso/bianco/rose)
House wine - vino della casa
Water (still/sparkling) - acqua (naturale/frizzante)
Please - per favore
Thank you - grazie
You're welcome - prego
Left - sinistra
Right - destra
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Uno (ooh-no)
Due (doo-ey)
Tre (trey)
Quattro (quat-troh)
Cinque (chin-quay)
Sei (say)
Sette (set-teh)
Otto (ot-toh)
Nuove (new-ov-eh)
Dieci (di-echi)
The information on this page was last modified on 15 June 2015.
If there are any important updates, your Thomson Holiday Advisor will let you know
when you arrive on holiday.
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