Frequently Asked Questions on LTE roaming
Frequently Asked Questions on LTE roaming 1. What is LTE roaming? LTE Roaming, also commonly known as 4G Roaming, offers faster speed than 3G. Customers on SingTel’s 4G network will be able to seamlessly roam & enjoy a consistent 4G experience enabling rich content data applications with our overseas preferred operators. 2. Which countries will SingTel be offering LTE roaming? We have plans to partner with more operators in the near future to offer LTE roaming in more countries. Following are the countries currently available: 1. South Korea – SK Telecom 2. Philippines – Globe Telecom (wef 04 July 2013) 3. Hong Kong – CSL (wef 05 September 2013) 4. Malaysia – Maxis (wef 18 October 2013) 5. Australia – Optus (wef 11 November 2013) 6. Switzerland – Swissom (wef 19 February 2014) 7. Japan – Softbank Mobile (wef 06 March 2014) 8. China – China Mobile (wef 28 May 2014) 9. Saudi Arabia – Mobily (wef 7 July 2014) 10. Canada – Bell Mobility (wef 17 July 2014) 11. Taiwan – Taiwan Mobile (wef 12 August 2014) 12. Belgium – Belgacom (Proximus) (wef 27 August 2014) 13. UK – Everything Everywhere (wef 9 September 2014) 14. Canada – Telus (wef 29 September 2014) 15. Brunei – DST (wef 30 September 2014) 16. New Zealand – Spark NZ (wef 16 October 2014) 17. Spain – Telefonica (wef 16 October 2014) 18. Netherlands – KPN (wef 3 November 2014) 19. France – Orange (wef 14 November 2014) 20. Norway – Telenor (wef 25 November 2014) 21. France – Bouygues (wef 2 December 2014) 22. Indonesia – Telkomsel (wef 8 December 2014) 23. Israel – Cellcom (wef 16 December 2014) 24. Brazil – Claro (wef 27 January 2015) 25. Germany – Telekom (wef 24 March 2015) 26. Spain – Orange (wef 24 March 2015) 27. Ireland – Vodafone (wef 9 April 2015) 28. Romania – Vodafone (wef 9 April 2015) 29. South Africa – Vodacom (wef 7 May 2015) 3. What subscription plan must I sign up for in order to enjoy LTE roaming? Customers can sign up for a DataRoam Saver plan to enjoy LTE roaming on supported countries from $15/day. Please refer to www.singtel.com/dataroam for more information on the roaming plans available. 4. What are the pre-requisites to sign up for a roaming plan to use LTE roaming? Only postpaid mobile customers and Broadband on Mobile customers fulfilling the following requirements are eligible to sign up for a DataRoam Saver plan: a. b. c. d. Subscribed with either AutoRoam or Pay As You Roam service Subscribed with LTE VAS Subscribed with GPRS service Use a supported LTE device 5. Where can I sign up for a DataRoam Saver plan? You can sign up for the plan through the following modes: a. Download My SingTel app > Select Roaming b. Dial *7626 (*ROAM) in Singapore or SMS ‘*7626’ to 3333 while overseas (roaming SMS charges apply) c. Dial *100# while overseas d. Sign in to My Account via www.singtel.com/myaccount Note: roaming charges apply for accessing the above modes outside of Singapore. 6. Will I be charged a different rate for pay per use LTE roaming? No. Please refer to www.singtel.com/roaming_rates for pay per use roaming rate. 7. Which are the supported smartphones for LTE roaming? These are some of the supported smartphones. Please note that LTE roaming in China (China Mobile) only supports iPhone 5S and iPhone 5C. Note: This list may be updated by SingTel without prior notice. For new handset models, please refer to www.singtelshop.com for more info. Brand Apple BlackBerry HTC HTC Huawei Huawei Huawei LG LG LG Nokia Samsung Samsung Samsung Samsung Samsung Samsung Samsung Model iPhone 5 / 5S / 5C BB Z10 / Q10 / Q5 / Z30 LTE One SV / One XL / One / One Max 8X / Butterfly S / Desire 601 P1 Mediapad 7 Youth / MediaPad 10 Link LTE Ascend P1 LTE / Ascend P2 LTE P936 / E975 Optimus F5 LTE / Optimus F5 Non-Camera Optimus G / Optimus G Pro / G2 LTE Lumia 820 / Lumia 920 / Lumia 925 / Lumia 1020 / Lumia 625 Galaxy SII LTE / SIII LTE / S4 LTE Galaxy S4 Active with LTE Galaxy Note LTE / Note II LTE / Note 3 LTE Galaxy ACE 3 LTE Galaxy Note 10.1 LTE / Note 8.0 with LTE Galaxy Mega 6.3 with LTE Galaxy Tab 3 10.1 LTE / Tab 3 7.0 LTE Sony Xperia V / Z / SP / Z Ultra / Z1 8. Can I use the dongle or tablet for LTE roaming? Yes. The device should be LTE supported to access to LTE roaming. Please check with your device manufacturer to determine if your device is LTE supported. In addition, please ensure that you have met the pre-requisites (indicated in Question 4). 9. Is there a guaranteed speed for LTE roaming? The connection speed is dependent on the Visitor Network’s coverage of the partner operator. Customers may connect back to the 3G network if you are not located within our partner operator’s LTE coverage. 10. Do I need to change any settings on my smartphone to enjoy LTE roaming? Please perform the following steps in order to enjoy LTE roaming: a. Check that ‘Data roaming’ is enabled on your smartphone and at My DataRoam Settings b. Check that LTE network setting is enabled on your smartphone. c. Manually select and connect to preferred network. 11. Are Multi-SIM users able to use LTE roaming with multiple devices? You may not be able to use LTE roaming on all your devices as it is subjected to foreign operator’s network restrictions. Note: Multi-SIM customers will incur data roaming charges on a per SIM card basis. For instance, a customer with data roaming turned on for 2 devices (and dataroam usage detected on both devices) will incur charges on both SIM cards.
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