WHITE PAPER
Boundary Spanning in Action
Tactics for Transforming Today’s Borders
into Tomorrow’s Frontiers
By: Lance Lee, David Magellan Horth,
and Chris Ernst
Contents
“The World is Restless”
3
Boundary Spanning: Creating a Common Language
4
Boundary Spanning in Action
6
Buffering8
Reflecting10
Connecting12
Mobilizing14
Weaving16
Transforming18
The Next Big Question
20
Resources21
2
About the Authors
22
Leadership in an Interdependent World
23
©2014 Center for Creative Leadership. All rights reserved.
The World is Restless
Headlines from near and far declare the turmoil of our times: the European debt crisis; Middle East
uprisings, power plays and transitions; the endless partisan politics that characterize the national
debate in the United States, to name a few. Other challenges—from alarming levels of unemployment to climate change and energy security—threaten to divide us, even as we reach desperately
for solutions.
Prominent leaders from across the globe struggle to grasp the scale and nature of these challenges. Meanwhile, businesses and organizations attempt to carve out a niche, but end up feeling
boxed in or entrenched. Leaders in every arena are clamoring and often in conflict—searching for
something new and better so that they can thrive, survive, and overcome division. We hear levelheaded business people asking: “Why does no one want to agree anymore?”
Across the world, we face challenges that are complex and can only be solved by building bridges
across wide-ranging boundaries.
Boundaries: The Place Where It All Begins
Borders, barriers, limits, obstacles, and constraints—there is no shortage of boundaries in
today’s challenging business and political environment. When times are tough, our natural tendency is to hunker down. Battle lines are drawn.
Organizational silos get taller. Worldviews
shrink, attitudes narrow, and positions tighten.
tions and groups are collaborating across functions, empowering employees at all levels, and
developing cross-organizational learning abilities. Their boundary spanning efforts are tearing
down silos, driving creativity and innovation,
and building extraordinary partnerships and alliances.
All too often, boundaries create borders that
divide groups into Us and Them. The result can
be fractured relationships, diminished resources,
suboptimal results, and divisive conflict.
Leaders and organizations we have been privileged to work with are making this critical transformation. Global corporations are stepping
outside their established beliefs and practices
to work in new ways. Nonprofits are reimagining the way they operate internally and partner
externally. And community and government
agencies are overcoming differences to collaborate in new and unprecedented ways.
Yet, boundaries are also frontiers.
Wherever group boundaries collide and intersect, there is potential for different ways
of working and new forms of collaboration.
Boundaries can reveal new frontiers for solving
pressing problems, driving innovation, and leading breakthrough change.
The Time is Now: The Question is How?
In this white paper, we lay out what is working,
here and now, in these complex and uncertain
times. We share stories of organizations that
are successfully putting boundary spanning into
practice, and we identify specific tactics that you
can use to bridge boundaries right away.
By exploring interdependent leadership
approaches to boundary spanning, organiza-
©2013 Center for Creative Leadership. All rights reserved.
3
Boundary Spanning
Creating a Common Language
Your business, your market, your community and world are built upon a scaffold of boundaries.
Rank and authority, expertise and function, and partners, vendors, customers, and stakeholders
bump up against numerous demographic and geographic differences.
Boundary spanning leadership involves creating direction, alignment, and commitment across five
types of boundaries (Yip, Ernst, & Campbell, 2009):
Vertical: Rank, class, seniority, authority, power.
Horizontal: Expertise, function, peers.
Stakeholder: Partners, constituencies, value chain, communities.
Demographic: Gender, generation, nationality, culture, personality, ideology.
Geographic: Location, region, markets, distance.
In CCL’s best-selling book, Boundary Spanning Leadership: Six Practices for Solving Problems, Driving
Innovation, and Transforming Organizations (Ernst & Chrobot-Mason, 2011), we describe in detail the
boundary spanning leadership model. Specifically, through our research and experience in fostering
more interdependent forms of leadership, we’ve found that leaders, groups, and organizations that
effectively span boundaries do so in three ways. They:
1
Manage boundaries
The first step to spanning boundaries, ironically, is to create or
strengthen them. It taps into the power of differentiation (e.g., clarifying roles, purpose, areas of specialization) in order to build safety and
respect across boundaries.
2
Forge common ground
Common ground represents what is universal and shared. To forge common ground is to bring groups together to achieve a larger purpose. It is
about integration (e.g., creating shared vision and a unified force) in order
to build trust, engagement, and shared ownership across boundaries.
3
Discover new frontiers
The final boundary spanning strategy is about discovering new frontiers at the intersection where
groups collide, intersect, and link. It merges differentiation and integration—creating a “team of
teams” with differentiated expertise, experience, and resources, yet driven by an integrated vision
and strategy—in order to support breakthrough innovation, transformation, and reinvention.
4
©2014 Center for Creative Leadership. All rights reserved.
Six practices—buffering, reflecting, connecting, mobilizing, weaving, transforming—are
embedded within the three overarching strategies, and each offers numerous tactics for
implementation. The process (depicted in our model as an energetic upward spiral) creates a nexus of collaboration between previously divided groups.
©2013 Center for Creative Leadership. All rights reserved.
5
Boundary Spanning in Action
A tactic is something that “gets the job done.”
It’s a behavior, activity, or event that takes you
a little farther down the road to completing the
task or accomplishing your goal. With this in
mind, we describe more than 30 specific ways
of carrying out the six boundary spanning practices.
The aim of these practical tactics is to help you incorporate boundary spanning
into your everyday leadership. While the need for boundary spanning often is
revealed in crisis or through one-off events, its greatest power lies in the transformation of organizational thinking and culture. In our work with clients, we
use many of these tactics to jump-start a process or to crack open a specific
challenge where effective boundary spanning is imperative. But when we see
people step up and own the process themselves, we know change is taking
place.
It often takes one or two senior or well-positioned people to get some initial
traction, and then the “big ideas” and practices start to make sense more
broadly. From there, the tactics (and variations that you will discover for yourself) become increasingly useful. They begin to shift people away from their
silos and toward collaboration. Boundary spanning becomes embedded within
the leadership culture, and in the way work gets done.
6
©2014 Center for Creative Leadership. All rights reserved.
A few hints to help you in your selection of tactics:
1
Consider your
challenge
Start with the end in mind. What is the nature of your challenge? Why is boundary spanning important? What boundaries (vertical, horizontal, stakeholder, demographic, geographic) are most prevalent or difficult to span?
2
Clarify the strategy
Do you need to create safety and foster respect? Then your strategy is to manage boundaries through
buffering and reflecting. Is your goal to build trust and develop ownership? Turn to the connecting and
mobilizing tactics that help forge common ground. If the foundation has been set, then greater interdependence and reinvention—discovering new frontiers—is possible. Explore the weaving and transforming tactics.
3
Start simply
Begin with a tactic or two that feels easy to introduce and execute. Don’t “launch” a boundary spanning campaign. Begin where you can, find some allies, tap into the power of networks, and build on
your successes.
4
Experiment and modify
Remember that a particular tactic may not always work with your group or situation. Don’t be afraid
to experiment. Modify our suggestions or make up your own tactics.
©2013 Center for Creative Leadership. All rights reserved.
7
Buffering
Buffering is the boundary spanning practice that creates a space of safety.
Groups and individuals “build a buffer” to define who they are and protect themselves from outside influences or demands. When boundaries are
defined and maintained, we “see” who we are and we strengthen ties with
others who are like us in some way. Once boundaries are defined, we enter a
state of psychological security that allows us to appropriately filter information, people, and resources across groups.
The Board of a nonprofit knew it needed to redirect the organization to ensure its future relevance and
success. Yet its members wrestled with what the new path would look like—what would they hold on to
and what would be new? They understood any change would require a shift in the organizational culture,
beginning with their own beliefs and behaviors.
The Board gathered one morning, creating a safe time and space to focus on their values. Using a CCL tool
called Values Explorer™ to jump-start the process, the members (including the CEO) discussed the underlying reasons they were committed to the organization. Building upon their personal values, the group articulated a shared and unique set of values that they sought to enact as an organization. The list was posted
electronically so members could reflect on and revise the definitions of the values in the coming weeks.
During a subsequent meeting, the Board confirmed the values they all held and wanted to work by. The
CEO, along with the Board chairman, then worked to further articulate the values and seek the input of
staff and the broader community. They began to talk about how the values were reflected in the organizational culture and in the work they do – or could do in the future. These clarifying and supportive discussions about “who we are” were the first steps in creating a contemporary mission and relevant strategy for
the organization.
“Boundary spanning leadership hits a home run
in terms of its timing. It’s what executives and
leaders in the federal government need most
now.”
– Fred Lang, Chief Learning Officer and Director of
Training and Knowledge Management, U.S.
Department of Commerce
8
©2014 Center for Creative Leadership. All rights reserved.
Buffering tactics are about defining boundaries, clarifying identity, and establishing purpose. They create clarity around
what is shared within a group—shared work, shared experience, shared goals, or shared identity.
As you think about the importance of buffering your group, team, or department, consider these questions:
• Have we asked and answered: Who are we as a defined group?
• Have we defined our purpose or calling? Have we differentiated our work from the work of others in the organization?
• Have we clarified our boundaries so that other groups know where our responsibilities and obligations end and begin?
• Have we created a safe space for the group and individual team members?
Tactics to Try
Create a team charter. Discuss and define shared values. Decide who you are, what you do, and
how you work.
Clarify roles and responsibilities within the group. This includes determining who makes decisions, under what conditions, and how they will be made.
State your rules of engagement. Specify how your group and other groups will interact. Set realistic expectations with other groups about what your group can and can’t do.
Champion communities of practice. Provide a “home” for people with shared expertise or technical
domains. Likewise, provide time, space, and support for affinity groups based on shared interests or
demographics.
Celebrate. Proclaim your group’s accomplishments, declare team wins, celebrate forward progress,
chart your next steps as a united front.
©2013 Center for Creative Leadership. All rights reserved.
9
Reflecting
Reflecting is the boundary spanning practice that creates
respect.
When space for reflecting is created, groups “look across”
the boundary between them, while keeping the boundary intact. They are able to exchange knowledge and see
another perspective. Reflecting helps uncover the difference between groups, but also similarities. As knowledgeexchange and perspective-taking expands across group
lines, positive regard for each group increases—that is,
respect.
The largest division of a Fortune 100 technology company had mixed results from its matrix structure.
There was a growing sense that they were liberating capability and capacity across the organization,
especially in their expansion into new global markets. However, the complexity of making the matrix work
slowed down internal processes, and raised new integration challenges. Complaints from core customers
were on the rise.
The CEO decided to bring together top leaders across the company to discuss challenges in making the
matrix work. More than 70 high-potential leaders who lived and breathed the matrix were organized into
groups to address the pressing question: How can we collaborate more effectively across horizontal and
geographic boundaries to meet customer expectations? Afterward, the CEO and 30 members of his top
team reviewed the themes and insights, and spent several hours in a wide-ranging, cross-boundary dialogue.
A single day of reflecting enabled the groups to look carefully at their boundaries. The executives gained
valuable perspective about the day-to-day reality across business units. The day ended with renewed
energy to make the matrix work, while also seeking speed and agility gains typically associated with a
smaller company. The matrix would live and thrive as people learned to address the boundaries that
both link and divide them.
10©2014 Center for Creative Leadership. All rights reserved.
Reflective tactics allow us to see the other side, to walk in another’s shoes. They encourage us to open our minds and
seek to understand others—without giving up our own identity or position.
As you plan tactics for creating a reflective space, think about your role and ask yourself:
• Do I encourage learning about others? Do I invite multiple perspectives into our conversations and our work?
• How could I improve or facilitate the exchange of information and viewpoints across organizational lines?
• Do I set a good example, consistently treating others with respect?
• What person, team, region, or culture needs to better understand your group?
Tactics to Try
Practice “putting on the other shoe.” In meetings, make time to think and learn about other perspectives. Ask your group “how would other department or divisions think about this?”
Hold skip-level meetings. Meet with people who report to your direct reports. They receive first-hand
strategic information and you get to hear their perspectives and ideas.
Draw on other groups. Extend an invitation to other groups or leaders to join your team meeting,
weigh in, and share their knowledge. Extend the practice to clients or suppliers.
Rotate jobs. Swap roles, departments, or locations for an extended period of time. Or trade team
members to shadow each other for half a day. Meet to share insights and learning.
Create a “culture decoder.” Help groups uncover their work language: unique jargon, acronyms, processes. Then translate for other groups.
Accept and extend invitations. Eat and drink with colleagues when you visit; be the host when they
visit.
Hit the streets. When traveling, venture outside of the airport, workplace, or hotel to experience the
local culture. Share what you learn with others on your “home” team.
©2013 Center for Creative Leadership. All rights reserved.
11
Connecting
Connecting builds trust by creating a third space, a neutral zone for
group members to interact as individuals.
Connecting requires us to “step outside” of our boundaries and
“step into” a space (mentally and often physically as well) that is
neither “mine” nor “yours.” In this third space, people suspend or
put on hold their group differences. They begin to link or connect
based on individual similarities. New networks and deeper relationships are formed. This bridging of group boundaries establishes a
state of mutual confidence and integrity that leads to trust.
At FIDELITY Investments, global sales units, representing diverse product lines, are separated by thousands of miles, hundreds of details that differentiate what they sell, and the clients they pursue. A “small
cap fund” sales unit in the United States seems to have little in common with a European sales group
specializing in treasury bonds, or a mutual fund sales group in Asia. Yet, all are part of the same FIDELITY
financial conglomerate.
Several of FIDELITY’s global sales groups decided to defy the norm of virtual networking which had
become a way of life. They decided to meet, in person, for three days. Along with the usual work sessions, the organizers built in opportunities for members of the different teams to get to know each other
better. Groups of two or three people took 30-minute strolls to share their stories: How did you get into
sales? How did you come to serve on your current team? What do you appreciate about your sales group?
What developments in your product area are you passionate about? Later, different groups took an “hour
amble” to talk about learning and strategy in the sales process.
Sales executives across the various global teams found the “walk and talks” to be surprisingly valuable.
The time away from the office placed their work and roles in a fresh context and created personal connections that were far and above those that had been sought in countless virtual meetings. The result?
Greater trust and confidence in working together, across the boundaries of time, place, and culture.
“With boundary spanning leadership, we are
pioneering not only the next generation of networking technology but the next generation of
organizational leadership.”
– Greg Pryor, Juniper Networks
Vice President of Leadership and Organizational
Effectiveness
12
©2014 Center for Creative Leadership. All rights reserved.
The primary rule for connecting is to suspend—temporarily set aside—your personal or group identity and get to know
others. Connecting requires you to take a neutral mental stance, rather than asserting your own identity, idea, or position. Over time, connecting becomes a mindset and routine practice.
To foster collaborative relationships, build informal networks, and create an environment where people know each other
on a personal level, consider the following questions:
• How does our organization currently create personal connections?
• What structures and systems could encourage connecting?
• How can we harness the power of informal organizational networks?
• What events or opportunities can be created?
Tactics to Try
Find and create “third spaces.” Design corners, conversation nooks, cafes, and meeting places that
bring groups together on neutral ground.
Set up “buddy systems.” Catalyze one-to-one relationships across organizational lines with buddy,
mentor, and project partnership arrangements.
Put connection time on the agenda. Reserve space in meetings or on the video/phone conferences
for relationship building and personal updates.
Leverage social media. Create a group Facebook page or team blog to share profiles and pictures.
Check in on Foursquare or Twitter.
Mix it up at events. Get members from different groups to engage each other at town halls, same
page meetings, annual gatherings.
Have fun. Make an all-hands meeting an occasion for individual connections over burgers, pizza,
drinks, or other local favorites. Start the lunchtime volleyball, video game, or runners’ group —open
to everyone in the company.
©2013 Center for Creative Leadership. All rights reserved.
13
Mobilizing
Mobilizing develops community, a shared space, a
state of belonging, and ownership. It involves the
crafting of a common purpose and shared identity
across groups.
Through mobilizing, groups “move outside” their
group boundary and “move inside” a new, larger
boundary. People shift from an “us” and “them”
perspective to a shared “we” mindset. Groups set
aside divisive differences and work toward common ground.
Two government agencies with vastly different cultures had to partner in a time-sensitive and complex
transition of responsibilities. “Our two organizations have different DNA, and left to their own devices,
they would work at cross-purposes,” a top official noted.
But the senior leaders of both organizations understood the complexity of the tasks they were facing
and the multiple (often competing) stakeholders involved. They saw the absolute need for tight integration between the two organizations. The two men invested in a day-long session with their combined
senior staff to address differences and establish the commitment to collaboration. One mobilizing activity brought together small groups with members from each organization to create a shared vision. Each
group wrote a single “headline” representing that vision, along with three metrics of how the group would
measure success. Afterward, each group presented its ideas for a “whole room” discussion.
The day set a new tone for interaction between the two organizations. They created several structures
and expectations that would support boundary spanning in the coming month. The top officials modeled
inclusion and collaboration in the context of real-world, high-stakes work—including twice-weekly joint
meetings with senior staff from each agency. They issued shared communication and joint decisions when
working with external stakeholders. Most importantly, they insisted on an inclusive mindset—reminding
everyone in both organizations that they would only succeed if they worked “as one.”
Mobilizing establishes common ground in a tangible way. It requires doing something—taking
action —together. Shared work is the vehicle for rethinking old boundaries and creating a new community. This new space allows shared identity to override group differences for a specific goal, purpose, activity, and time.
14
©2014 Center for Creative Leadership. All rights reserved.
At this stage, shared work is not about inventing something transformative but building on what already exists. It is a
major step in gaining alignment and commitment to build a community capable of transformative work.
Mobilizing tactics allow groups to tackle joint work. To build a new community, ask yourself:
• How do we develop an inclusive vision and shared goals?
• What would it take to ensure that different groups feel a strong sense of belonging to the organization and its mission?
• How can we work together to make sure that everyone’s viewpoint is heard and honored?
• How do we create an environment where people feel accountable to one another and their shared goals?
Tactics to Try
Identify a core set of values. Have different groups identify their values. Then select a single set of
inclusive values based on the contributions of all.
Choose a unifying image. Establish a compelling symbol, image, or icon to represent your joint team
brand.
Harness the power of narrative. Fashion a storyline that solidifies larger organizational identity and
purpose.
Beat a common competitor. Partner with another organization to find a goal or strategy to corner the
market.
Launch a cross-functional team or virtual venture. Bring together members of two groups into a
single project unit committed to delivering a key product outcome.
©2013 Center for Creative Leadership. All rights reserved.
15
Weaving
Weaving involves the “intersection” of group boundaries. Group identities remain distinct, but they are interlaced to add up to a larger whole.
Weaving capitalizes on both the power of both differentiation and integration to realize creative, innovative solutions. It establishes a creative
space, where interdependence develops and collective learning takes
place.
The outcomes of weaving—innovative ideas, new solutions—are often
what executives and managers want when they talk about leveraging
diversity or they set up a cross-functional team. Yet, in practice, they are often dissatisfied with the
process and the results—either because they haven’t laid the groundwork of managing differences
and finding common ground – or they aren’t using tactics that establish creative space.
The United States Geological Survey (USGS) recently realigned from a disciplined-based structure that
reached back to its origins in 1879, to an integrated structure focused on client needs. This change of a
130+ year paradigm merged a number of scientific disciplines into one unit to permit integration across
horizontal boundaries increasing USGS’s ability to address complex issues in earth systems science. With
this move, they sought to innovate the practice of the sciences within the organization and to span the
boundaries of multiple disciplines. The unit’s senior leaders organized a three-day session to help the
group begin to manage differences and explore common ground. Six months later, they reconvened to
explore how their wide-ranging expertise could be leveraged in new ways. The focus of the day turned to
a previously “un-discussable” divide in the organization: one area represented science to support clients
involved in environmental protection issues and the other represented science to support clients involved
in natural resources (energy and minerals) supply issues.
Old boundaries between the groups had been dismantled but distinct differences remained. Now under
one umbrella, how could they work to develop metrics and solutions that embraced both the harder sciences of resources and the more elusive environmental issues (“How do you measure the loss of a beautiful landscape?” asked one of the executives). The group entered into a frank and transformative dialogue,
leading to a commitment to resolve the either-or issues by weaving together the expertise of scientists and
other stakeholders to create new products and services.
“Turning the theories of boundary spanning
leadership into practical day-to-day reality is
a lot of hard work. But managing and leading
across boundaries is not a nice thing to do; it is
very much an imperative.”
– Mike Johnson,
Chairman, FutureWork Forum
16 ©2014 Center for Creative Leadership. All rights reserved.
Weaving requires interlacing multiple strands, representing different groups, perspectives, expertise, etc. As you consider weaving, ask yourself:
• How do we help individuals from our different groups to integrate their distinctive resources to achieve greater
success?
• How can we “work as one” and yet continue to draw from our separate strengths and identities?
• How can we reconcile conflict between groups to uncover new solutions?
• What synergies exist among different groups to foster innovation?
Tactics to Try
Cross sectors to achieve big results. Join your organization with one from a completely different
sector (e.g. nonprofit) to tackle a shared problem.
Use flexible membership teams. Use innovative staffing solutions, new team configurations, and
fresh combinations of task and team to get the job done.
Practice “open table” innovation. Seat disparate groups at adjoining tables—then let people
change tables, even momentarily—for vivid, multilateral conversations.
Establish an after-action review. Have members of two organizations evaluate the success and
“growing edges” of a joint venture.
Leverage “low-hanging fruit.” Implement simple, small-scale projects for divergent groups to gain
experience at low-risk collaboration. Do this routinely.
Practice “diversity in counsel, unity in command.” This wisdom from Cyrus the Great urges us to
challenge openly, debate furiously—then decide and act as a single unit.
©2013 Center for Creative Leadership. All rights reserved.
17
Transforming
Transforming draws multiple groups together to reimagine and reinvent.
Members of one group “cross over” the boundaries of
another, and vice versa. Over time and with continued
interaction, new identities and new directions emerge.
Values, beliefs, and perspectives between groups
shift in fundamental and often transformative ways.
Transformation creates a state of renewal, alternative
futures, and emergent possibilities
In practice, transformation requires the space to reimagine what is and what could be. Rather than operating in
the “known” context, groups that transform find ways to
cut across established norms, practices, identities.
Reimagination is an unending process, even for the most successful and venerable of companies. Recently,
GE engaged CCL to hold a leadership exploration for a cross section of senior executives representing
diversified businesses, including Capital, Aviation, Healthcare, and Energy. The highlight of their exploration was a behind-the-scenes, in-depth site visit of the United States Olympic Training Headquarters in
Colorado Springs, Colorado.
The Olympic Games are perhaps the ultimate boundary spanning enterprise. Every four years, thousands
of athletes from more than 200 countries assemble to compete in hundreds of sporting events. Although
the average viewer may only see the athletes (often through highly edited video) and the moving medal
ceremonies, these moments are the culmination of efforts by an incredibly complex network of crossboundary organizations, sponsors, coaches, and families.
At the Olympic Training Headquarters, the GE executives watched gold medal hopefuls in action. They
spoke with the Chief of Sport and listened to a panel with Olympic and Paralympic athletes, coaches, and
key support staff. They were continually challenged to listen, to ask questions, and to expand their thinking. The next day they applied what they observed back to their businesses, asking: How can we create
greater connectivity throughout the global matrix? How can we harness networks and span boundaries?
How can we reimagine the ways that we work to realize new sources of collective GE value?
Transforming is about asking why not, what if, and what else? It is not simply adding to, or shifting,
or changing. Transforming tactics push you to fundamentally reimagine the work, and rearrange the
context and people involved.
18
©2014 Center for Creative Leadership. All rights reserved.
Transforming tactics are needed when you answer, “yes” to one or more of these questions:
• Do we want to reinvent who and what we are about as well as how we work together?
• Are we open to being a different group entirely or to establish something completely new?
• Do we seek collaboration and reinvention across internal and external boundaries?
• Do we hope to marshal wide-ranging expertise and experience to unearth new opportunities and spur new ideas?
Tactics to Try
Aim for the silo bust every time. Continuously create cross-functional teams to navigate strategic
change and break down boundaries.
Question legacy boundaries. Target old boundaries that forever impede collaboration; they deserve
to be “nixed” or “spanned.”
Collude with the enemy. Strike up a small-scale partnership with your #1 competitor; explore new
collaborative frontiers together.
Attend events outside your domain. Attend workshops, conferences, and other events targeted to
areas that are outside your profession or industry. Encourage others to do likewise.
Create leadership explorations. Send a mixed group of key leaders on a deep exploration of a new
economic sector, country or region, or field completely outside your core business. Challenge them to
expand their perspective and reimagine new offerings and ways of working.
Host an “alternative future” meeting. Everyone invited. No agenda except to imagine the ideal,
transformed organization five years from now.
©2013 Center for Creative Leadership. All rights reserved.
19
The Next Big Question
In this white paper, we’ve outlined a
number of ideas to address the question, “How do we put boundary spanning into action?” We’ve summarized
the six practices. We’ve given examples
from organizations that are taking steps
to transform limiting borders. And
we’ve described specific tactics that can
be used to manage boundaries, forge
common ground, and discover new and
innovative frontiers.
Now it’s your turn:
How will you make an
impact on the issues
that matter most in an
increasingly complex
and interdependent
world?
With this resource, we hope to increase
your bridge-building capabilities. Take
a step to find new frontiers for your
teams, groups, and organizations. Work
to make boundary spanning more than
just a compelling concept. Turn it into
a way of generating change, creating solutions, and contributing to the
vibrancy and vitality of organizations,
communities, and people across the
globe.
Join the Conversation
Share your boundary spanning adventures with us
and your fellow travelers, www.facebook.com/SpanBoundaries?ref=ts. Tell us about your favorite boundary
spanning tactics—what works for you? Discuss your
challenges and successes, ask questions and expand the
growing global community of boundary explorers.
We know that for lasting, positive
change to occur, boundary spanning
practices must be integrated into your
daily life. The behaviors, skills, and
mindsets of boundary spanning are
best learned and applied within the
course of everyday work and activities.
You need to draw on tactics for buffering, reflecting, connecting, mobilizing,
weaving, and transforming in meetings, off-sites, teleconferences, planning sessions—wherever and whenever
boundaries collide, link, or intersect.
20 ©2014 Center for Creative Leadership. All rights reserved.
Resources
What began for CCL as an ambitious global research project has expanded to become an
equally ambitious organizational leadership practice. CCL has developed customized boundary spanning workshops, multiday programs, systemic interventions, toolkits, and simulations
to help address collaborative leadership challenges. These leadership solutions help develop
critical leadership awareness, the acquisition of new understanding and knowledge, and provide opportunities for guided practice of new behaviors and skills. Some of CCL’s most popular
boundary spanning resources are:
Boundary Spanning Leadership: Six Practices for Solving Problems, Driving Innovation,
and Transforming Organizations. The book by Chris Ernst and Donna Chrobot-Mason that
describes the boundary spanning leadership model, along with specific practices, examples,
and stories from organizations around the world.
Boundary Spanning Leadership: Mission Critical Perspectives from the Executive Suite. A 2009
white paper by Jeffrey Yip, Chris Ernst, and Michael Campbell that defines boundary spanning
leadership, reveals a telling gap in boundary spanning capabilities, and creates a clear call to action.
www.SpanBoundaries.com. The official boundary spanning site. Learn about the book, access free resources,
schedule a speaker or event, connect to CCL’s organizational leadership practice.
www.facebook.com/Span-Boundaries?ref=ts. Plug into our current thinking and
work—and share your reactions, ideas, tactics, and stories. We’ll keep you posted
as we continue to learn, teach, and explore.
CCL’s “Explorer” series. Visual Explorer. Leadership Metaphor Explorer. Values
Explorer. Boundary Explorer.
©2013 Center for Creative Leadership. All rights reserved.
21
About the Authors
Lance Lee is a former Senior Partner at the Center for
Creative Leadership, where he was involved in enterprise development and the innovation and design of
advanced leadership solutions for CCL’s Organizational
Leadership Practice. Lance’s experience as a leadership
and organizational development strategist has spanned
global clientele on four continents, including executives and senior teams from high-tech, healthcare, and
finance. As an executive coach and consultant to highperformance organizations, Lance has assisted senior
leaders from corporations such as Fidelity, Google, and
Blue Shield to span boundaries and foster new horizons. Lance holds dual doctorates in counseling and
consulting psychology from Harvard University, where
he has served as both a Harvard-Larson Scholar and a
Woodrow Wilson Fellow.
David Magellan Horth is a former Senior Fellow at
the Center for Creative Leadership. He is an instructional designer, facilitator, and executive coach. He is
coauthor of The Leader’s Edge: Six Creative Competencies
for Navigating Complex Challenges (2002) and also
coauthor of CCL products used to support group sensemaking, including Visual Explorer: Picturing Approaches
to Complex Challenges and Leadership Metaphor Explorer.
Chris Ernst is Senior Enterprise Associate with the
Center for Creative Leadership. His work centers on
advancing interdependent, boundary spanning leadership capabilities within individuals, organizations,
and broader communities. Chris writes and presents
frequently on global issues and is author of the books,
Success for the New Global Manager (Jossey-Bass/Wiley)
and Boundary Spanning Leadership: Six Practices for
Solving Problems, Driving Innovation, and Transforming
Organizations (McGraw-Hill Professional). Chris holds a
Ph.D. in Industrial and Organizational Psychology from
North Carolina State University.
22 ©2014 Center for Creative Leadership. All rights reserved.
Leadership in an Interdependent World
Everything in our world is, or will be, connected. In this interdependent new reality, what does leadership need to look like to succeed and thrive?
The Center for Creative Leadership (CCL) has been asking this question—and finding answers through
action research and development practices. We believe that new ways of learning and working are
needed to foster leadership in an interdependent world, based on three essential principles:
1
Principle 1
Interdependent leadership requires an evolution in leadership
thought. Leadership isn’t about individual, heroic leaders.
Leadership is a social process that creates direction, alignment, and commitment (DAC) among people who share work.
2
Principle 2
Leadership cultures must advance. Every organization and
community has a dominant leadership culture that is dependent, independent or interdependent. Interdependent cultures are most capable of dealing with complexity, ambiguity
and change. Slowing down to power up is the learning discipline that drives the leadership culture.
3
Principle 3
Interdependent leadership is needed within and across four
levels: society, organization, group and individual. Four “practical arts” allow us to work effectively across these levels: dialogue, creating headroom, boundary spanning and inside-out
development.
©2014 Center for Creative Leadership. All rights reserved.
23
The Center for Creative Leadership (CCL®) is a topranked, global provider of leadership development.
By leveraging the power of leadership to drive results
that matter most to clients, CCL transforms individual
leaders, teams, organizations and society. Our array of
cutting-edge solutions is steeped in extensive research
and experience gained from working with hundreds
of thousands of leaders at all levels. Ranked among
the world’s Top 10 providers of executive education by
Bloomberg Businessweek and the Financial Times, CCL has
offices in Greensboro, NC; Colorado Springs, CO; San
Diego, CA; Brussels, Belgium; Moscow, Russia; Addis
Ababa, Ethiopia; Johannesburg, South Africa; Singapore;
Gurgaon, India; and Shanghai, China.
CCL - Americas
www.ccl.org
+1 800 780 1031 (U.S. or Canada)
+1 336 545 2810 (Worldwide)
[email protected]
Greensboro, North Carolina
+1 336 545 2810
Colorado Springs, Colorado
+1 719 633 3891
San Diego, California
+1 858 638 8000
CCL - Europe, Middle East, Africa
www.ccl.org/emea
CCL - Asia Pacific
www.ccl.org/apac
Brussels, Belgium
+32 (0) 2 679 09 10
[email protected]
Singapore
+65 6854 6000
[email protected]
Addis Ababa, Ethiopia
+251 118 957086
[email protected]
Gurgaon, India
+91 124 676 9200
[email protected]
Johannesburg, South Africa
+27 (11) 783 4963
[email protected]
Shanghai, China
+86 182 0199 8600
[email protected]
Moscow, Russia
+7 495 662 31 39
[email protected]
Affiliate Locations: Seattle, Washington • Seoul, Korea • College Park, Maryland • Ottawa, Ontario, Canada
Ft. Belvoir, Virginia • Kettering, Ohio • Huntsville, Alabama • San Diego, California • St. Petersburg, Florida
Peoria, Illinois • Omaha, Nebraska • Minato-ku, Tokyo, Japan • Mt. Eliza, Victoria, Australia
Center for Creative Leadership® and CCL® are registered trademarks owned by the Center for Creative Leadership.
©2014 Center for Creative Leadership. All rights reserved.
2.12/2.14