1. food and drink
2. desserts and baking

Troop Cookie Book 2013-2014
Table of Contents
2014 Cookie Program Timeline
1
How the Cookie Crumbles / What’s New?
2
Gluten Free Pilot Program
3
Cookie Program Basics
4
First Steps
5—6
Planning Your Sales
7
Online Marketing & Social Networking
8—9
Selling Methods
10—11
Cookies for a Cause
12
Troop Earning Power
13
Girl Recognitions
14
Recognitions
15
How Does a Troop get Cookies?
16—20
Booth Sales
21—25
Council-Organized Booth Sales
26—27
ROAMpay x4
28
Surplus Cookies??
29
Last Steps
30
Financial Procedures
31—33
SNAP
34—37
Last year more than over 30,000 girls participated in
the sale. This year we hope ALL registered Girl Scouts
will experience the cookie sale and learn the “5 Skills.”
We look forward to working with you as partners in
achieving success to make this the best cookie sale
ever!
Email Addresses’ & Important Links
38
Wishing you a successful cookie sale,
Five for Five Flyer
39
Five for Five Entry Forms
40
Cookie for a Cause Flyer
41
Gluten Free Order Form
42
Council Cupboard Information
43
Dear Cookie Volunteer,
Selling cookies is an iconic and important part of the Girl
Scout experience that teaches girls valuable skills
including decision making, money management, goal
setting, people skills and business ethics. Plus, girls learn
the importance of giving back through our Cookies for a
Cause program. Not only are girls given the opportunity
to provide a tasty and treasured product to millions of
hungry, eager customers, they have the chance to hone
their customer service skills, learn about managing their
own business, and take financial responsibility for their
Girl Scout experience, following in the footsteps of a
century of Girl Scouts before them.
None of this would be possible without the help of more
than 7,000 cookie volunteers like you. Your hard work
and dedication during this sale is the reason Girl Scouts
of Eastern Massachusetts is able to continue the
important work of building girls of courage, confidence,
and character, who make the world a better place.
Thank you for all you do to make the cookie sale at Girl
Scouts of Eastern Massachusetts successful.
Ruth N. Bramson
Chief Executive Officer
2014 Cookie Program Timeline
December 2013
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January 2014
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12/13
First Day of Cookie Sale-Council Cupboards Open
12/16
Mini Cookie Clinics – Waltham, N. Andover, Middleboro
(Topic: SNAP – Cookie Database) 9:30 a.m. & 6:30 p.m
12/18
“The ABC’s of Selling Girl Scout Cookies”
Wednesday Webinar (12:00 p.m.—1:00 p.m. )
12/20
Deadline to submit request for January Council Organized Booth
Sales in SNAP—10:00 p.m.
12/23
Waltham, North Andover and Middleboro Cupboards-open 10:00
a.m.-4:00 p.m. ONLY MONDAY OPEN BECAUSE OF HOLIDAY
12/24
Waltham, North Andover & Middleboro Cupboards open 10:00
a.m. - 12:00 p.m. NOTE EARLY CLOSURE TIME
12/31
Deadline to order Gluten Free Chocolate Chip Cookies
22
23
12/25 –1/1
1/1
24 25
26 27 28 29 30 31
1/8
1/13
February 2014
1/15
SUCM Deadline for Initial Order entry (10:00 p.m.) in SNAP
GSEM Closed – Martin Luther King Jr. Birthday
Opt-Out Paper Work due to Terese Kelly in Waltham office
7
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1/24
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13
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15
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17 18 19 20 21
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1/25-2/1
2/1
2/2
2/7 –2/9
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2/17
2/17-21
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Initial Order (Town Delivery Week)
Deadline to submit request for March Council-Organized Booth
Sales in SNAP
Super Bowl Sunday
National Girl Scout Cookie Weekend
GSEM Closed – President’s Day
Massachusetts School Vacation Week
3/2
Last day to do troop to troop transfers (10:00 p.m.)
3/3
Sliding Scale goes into effect (10:00 p.m.)
1
3/4
Sale Ends – All Cupboards Close at 4:00 p.m.
8
3/4
March 2014
S
Troop Deadline for Initial Order entry (10:00 p.m.) in SNAP
1/20
T
24
Deadline to submit request for February Council-Organized
Booth Sales in SNAP
Mini Cookie Clinics - Waltham, N. Andover, Middleboro
(Topic: Open for Question and Answer) 9:30 a.m. & 6:30 p.m.
S
M
23
Council Offices and Cupboards Closed
F
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16
Cookie Rally—Camp Cedar Hill (Rookery)
Cookie Training 9:00 a.m.
23 24 25 26 27 28
29 30 31
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12/7
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11 12 13 14 15
3/7
3/11-14
3/15
Late April
5/2
Initial Order Payments Due
Last day to transfer (assign packages) cookies to girls in SNAP for
recognitions (10:00 p.m.)
Sell Down in Waltham, N. Andover, Middleboro
Saturday Sell Down in Waltham ONLY
Recognitions Projected to Arrive
Last day to report any recognition issues to Toni Dixon
[email protected]
All dates subject to change. Changes will be posted in SNAP.
1
2014 COOKIE PROGRAM TIMELINE • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
How the Cookie Crumbles..
Where does the money go from the sale of Girl Scout Cookies?
Over 75 % of the price of each package of cookies stays with the Girl Scouts of Eastern
Massachusetts. A significant portion of this amount goes directly back to troops and girls in the form
of troop revenue, rewards and cookie credits. The money raised during the Cookie Program also
allows GSEM to offer affordable girl programming, provide volunteer development and maintain our
beautiful camps and properties.
Girl Incentives 3%
Admin.
7.7%
Program & Properties 50%
Troop Proceeds 15.7%
ABC Bakers 23.6%
What does the Cookie
Program do?
The Cookie Program teaches
girls the following life skills:
□ Goal Setting
□ Decision Making
□ Money Management
□ People Skills
□ Business Ethics
What’s New??
□
New Cookie!! It’s called Cranberry Citrus Crisps!!!
□
Gluten Free Chocolate Chip Shortbread Cookie Pilot - Page 3
□
Troop Earning Power - Page 13
□
Earlier Town Delivery - Page 1
□
New enhancements to SNAP - Page 34
□
National Girl Scout Cookie Weekend - February 7-9
HOW THE COOKIE CRUMBLES / WHAT’S NEW?? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
2
Gluten Free Pilot Program
Girl Scouts of Eastern Massachusetts is proud to have been selected to participate in a pilot
to bring the first Gluten Free Chocolate Chip Shortbread cookie to the cookie sale! Because
this is a pilot and not part of our regular sale, cookies will only be available by a one time
special order to troops that want to participate.
 Troop pre-orders will be taken from November 4 through December 31
 Troops can fax order forms 781-893-0022 or email to:
[email protected]. Order Forms can be found on Page 42
 Pre-orders are on a first come, first serve basis as Council will only have a limited amount
 Council will notify troops if cookies are no longer available
 Gluten Free Cookies will be available for pick up at requested Council Cupboards on





Thursday, January 23rd
Troops will have 14 days to pick up orders from the cupboard
Gluten Free cookies CANNOT be returned
Gluten Free cookies must be paid for within 10 days of pick up
Troop earn $1.50 per pouch and girls do not receive any recognitions
Available only at council cupboards: Boston, Middleboro, North Andover, Waltham
 Available in a 5-ounce re-sealable foil pouch with 12 pouches per case
 Due to the production costs of gluten free food, the cookie will sell for $5.00
per pouch
 Since this is a limited pilot program, this cookie cannot be ordered through SNAP
 Gluten free cookies will be paid for separately from cupboard & initial order cookies
ABC is a proud participant of the Celiac Sprue Association (CSA)
Recognition Seal program. The CSA Recognition seal represents
critical review of ABC’s manufacturing processes to provide risk
free choices for gluten free customers.
ABC is offering helpful tools and materials to support troop sales on their website:
abcsmartcookies.com. These materials include:
 A specially designed web page with product information
 A custom QR code directing consumers to the gluten free webpage where they can
learn more about the cookie and provide feedback
 Cookie FAQ’s
 Downloadable booth sale support materials
3
GLUTEN FREE PILOT PROGRAM • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Cookie Program Basics
The Cookie Program is a wonderful opportunity for all Girl Scouts. Girls can learn more
about themselves and develop positive values as they build upon each other’s strengths
and skills. Consider the girls’ ages and their level of experience as you help them create a
cookie sales plan. Utilize the Initial Order Card, and Planned Orders (through the Cookie
Cupboard) in planning out a successful sale. Use the cookie sale to help the girls put the
Girl Scout Promise and Law into action.
Who can sell cookies?
All registered Girl Scouts from Daisies through Ambassadors may participate.
This includes Individually Registered Girls (IRG’s) and all Pathway participants.
Who is this book for?
This book is written for Troop Cookie Advisors (TCA), the adult volunteers responsible for
advising girls as they plan and execute their sale. Troop Cookie Advisors must be
registered Girl Scouts age 18 or over, responsible with money, and familiar with computers.
Who is our cookie baker? Our cookie baker is ABC Bakers.
Visit our baker at www.abcsmartcookies.com.
How many varieties of cookies are there?
We are offering 9 varieties this year. The 7 traditional cookies are: Thin Mints,
Caramel deLites, Shortbread, Peanut Butter Patties, Peanut Butter Sandwiches,
Lemonades, and Thanks-A-Lot.
NEW this year are the Cranberry Citrus Crisps,
and we are excited to offer a Gluten Free Chocolate Chip Shortbread Cookie!
(limited time only)
How much is a package of cookies?
The price of a package of cookies sold by Girl Scouts of Eastern Massachusetts is $4.00.
The Gluten Free Chocolate Chip Cookie is $5.00 per pouch.
Why is the price different outside of our Council?
Each Girl Scout Council has a volunteer board that sets the price of their cookies based on
their available resources and the Council’s financial needs. The price is based on the
number of girls served, programs offered, and properties maintained.
What is a Service Unit (SU)?
A SU is the local geographical region where Girl Scouting is organized; it is common for a
few towns to work together as one SU. The SU is led by a team of volunteers from the
community and is supported by Membership Specialists from a regional Council
office. Your SU Cookie Manager is a member of your local volunteer leadership team.
Where can our Troop sell cookies?
Cookies must only be sold within our Council footprint. Troops should stay within their
Service Unit area. Troops that wish to sell outside of their Service Unit MUST get prior
permission from that town’s Service Unit Cookie Manager FIRST. Please see Page 21 for
procedures.
COOKIE PROGRAM BASICS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
4
First Steps
As you plan your troop’s journey through the 2014 Cookie Program, you will meet your local
Service Unit Cookie Manager, review sales material, and use the SNAP cookie database. If
your Service Unit does not have a Cookie Manager, please email:
[email protected]
Before having a cookie discussion with the girls and their parents, make sure to do the
following:
 Register! Only registered Girl Scouts that have a signed Annual Permission Form on file
will be eligible to receive cookie incentives. All adults who work with girls, handle troop
money, or drive girls must be registered Girl Scouts. Only registered troops receive
database access
 Develop a cookie team— Successful troops rely on a Troop Cookie Team to help
accomplish their goals. Working as a team is fun, and it makes the work easier for
everyone!
Suggested positions are:
□ Troop Cookie Manager—aka—Cookie Queen—Do you have a secret passion for
training and/or distributing packets? This position oversees all areas of the program
including training, order processing, delivery, money collection and cookie inventory
□ Town Delivery/Initial Order Princess—Obsessed with being on-time and 100%
correct? This position works with the online system—SNAP, and with Council to make
sure orders are submitted correctly and on time
□ Booth Sale Boss—Do you spend a lot of your free time shopping? Work with your
Service Unit Booth Sale Coordinator in locating stores/locations for your troop
□ Collections Agent—Do you like to process bank information? This position will follow
up with parents/girls to collect money for cookies sold
□ Delivery Day Diva— Do you like to pick things up and put them down? This position
will pick up cookies from town delivery, sort orders according to girl orders, schedule
pick up times with parents/guardians
□ Recognitions Wrangler—Do you like to see Girl Scouts’ happy/excited faces when
you bring recognitions to your troop meeting? This position will pick up incentives
from Service Unit Cookie Manager when scheduled, sort incentives by girl and deliver
to troop meeting
 Attend the Service Unit Cookie Training - both the Troop Leader and/or Troop Cookie
Advisor should attend. Council also offers trainings before and during the cookie sale.
Please look at the GSEM website for all training info at:
www.girlscoutseasternmass.org/cookies
5
FIRST STEPS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
First Steps
 At training you will: sign the Troop Cookie Advisor (TCA) Position Description and pick
up the following Troop Supplies:
□ This Cookie Book
□ Sample packages of cookies
 Cranberry Citrus Crisps
 Gluten Free Chocolate Chip Shortbread Cookie pouch
□ Goal Tracking Poster
□ Receipt Booklet
□ Troop Worksheet—T2 (Optional)
□ One for each girl:
 Order Card, Receipt Booklet, Money Envelope
 Utilize the online planning tools available at www.abcsmartcookies.com and review
the new COCO system (see Page 9 for more information on COCO)
 Study safety tips. What online or booth sale safety issues might arise?
 Review SNAP; links with instructions are posted on the GSEM “Cookies & More” page as
well as pre-recorded trainings that are located through e-Learning on the ABC Baker
website at: http://cookieu.abcsmartcookies.com/. Instructions to register on this
site are as follows:
□ Click “New User?” – a form will appear on the next page
□ Fill out all required information (shown with an asterisk)
□ Organization section
 “Organization/Council” is Girl Scouts of Eastern Massachusetts
 Enter “Troop Number”
 “Member Of” is 02116 (you will need to use accompanying PDF as it
appears on screen), then add position code immediately after “Member
Of” number
 Complete the “Security Check”
 Click “Create Account”
At the Parent/Guardian Meeting:
Discuss the importance of working together
Discuss troop roles, responsibilities
Ask for help! See Page 5 for suggested roles. www.abcsmartcookies.com also has
some parent recruitment materials available.



Once you have had the Parent/Guardian Meeting:
 Work with the girls to set goals for the troop and each individual girl
 Get a calendar and plan out the Cookie Program. Ask the girls when they would like to do
booth sales, make sure they know when their initial orders are due, and when payments
are expected. Work together as a troop—let the girls lead!
An experienced older Troop might consider mentoring a younger
troop and passing on their knowledge to help the next generation be
as successful as they are!
FIRST STEPS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
6
Planning Your Sale
More girls participate in the Cookie Program than any other Girl Scout Program. The Cookie
Program is one of the most important money raising programs that Girl Scouts has; it not
only raises funds to sustain the Council’s various programs and properties, but it is an
opportunity for the girls to develop skills that they can carry throughout their lives.
There are many tools available to Troops to assist with the Cookie Program.
 COCO—Cookie Command (refer to page 9) is a tool that Troop Cookie Advisors can
use to communicate with their Girl Scouts. The girls can set goals and track their progress in reaching those goals. They can see recognitions they are earning. The girls, with
guidance from an adult, can send e-postcards out to their customers and accept
cookie promises on-line.
 www.abcsmartcookies.com - a website with troop and girl activities developed to
enhance the 5 skills.
What are the 5 skills that Girls develop through the Cookie Program:
Goal Setting: Girls set cookie sale goals and create a plan to reach them. This is a
transferable skill that helps girls set and reach goals to succeed in school, on the job,
and in their lives
Decision-Making: Girls decide where and when to sell cookies, how to market their
sale, and what to do with their earnings. Learning this skill will help girls make big and
small lifelong decisions
Money Management: Girls develop a budget, take cookie orders, and handle
customers’ money. This is a helpful life skill that teaches girls how to handle money from their lunch money to their allowance and someday their paycheck!
People Skills: Girls learn how to talk, listen to their customers, and to work as a team
with their Girl Scout sisters. These experiences help them develop good social skills
which helps them do better in school, on sports teams, on the playground, and in their
future work
Business Ethics: Girls act honestly and responsibly during every step of the cookie
sale. The world needs ethical leaders in every field
What can the girls do to develop the 5 key skills?
 A Daisy can sell to extended family & friends; the girls should be doing the asking and
delivering of the products with adult supervision
 A Daisy can use the order card for Initial Order and can participate in shorter time
booth sales
 A Brownie can strategize to achieve troop goals during extended time booth sales
 A Junior can set up a budget on the cost of materials (ie: poster boards, samples to give
away at booth sale)
 A Cadette can set individual and troop goals on how many cookie packages they want to
sell. Utilize COCO to secure online cookie promises to increase their sales
 Seniors and Ambassadors can run the Cookie Program as their own business
(with guidance)
 Seniors and Ambassadors can partner with younger troops to mentor them
throughout the sale; all adult supervised; guidelines still need to be followed
To make it girl-led...let girls lead!
7
PLANNING YOUR SALE • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Online Marketing &
Social Networking
In today’s world there are various ways a girl can get the word out about the cookie sale.
Of course, we highly recommend all online usage be closely monitored by a parent or
guardian. Text, email or post messages on social media networking sites such as:
Facebook, Twitter, Instagram, Pinterest.
What is a Cookie Promise?
COCO can be utilized as a way to contact customers via email to make cookie promises.
A Cookie Promise is when a person agrees to purchase a specific amount of cookies from a
Girl Scout. Please note that GSUSA does not allow Girl Scout Cookies to be sold online,
therefore a Troop/girl/parent/guardian cannot use an online money collecting system
(e.g., PayPal) to collect money from customers for cookies.
Boost your Troop’s Cookie Program by using sites such as:
Facebook, Twitter, Pinterest & Instagram

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Girls 13 years of age and older may post that “Cookie Season is Here!” on their own social
networking page(s); girls under 13 may do so on their parents’ pages and Troop websites
Troops can share their Cookie Booth Sales and are encouraged to post pictures and
their stories from booth sales on the GSEM Facebook page
Troops can create their own Facebook page and share their activities with others
Parents and Troop Leaders can use Twitter to “tweet” the location and progress of a
booth sale for their girls. Troops can quickly send a “tweet” to have people come by their
booth to buy cookies before the booth sale ends
Pinterest is a virtual scrapbook. It is a website where people share their creativity. Looking for new ideas for marketing your sale? Decorating your cookie booth? Pinterest is a
great place to browse and to become inspired!
Text-a-thon - Send out texts to friends and family (with parent permission) to announce
the sale, local booth sales your Troop is doing, and a last-minute reminder to buy before
the sale ends. Please be respectful of others and don’t over-text!
Girls can use the COCO app to send emails, track cookie promises, and monitor
their goals - see the next page for details!
https://www.facebook.com/GirlScoutsofEasternMass
www.pinterest.com/girlscoutsemass
www.twitter.com/@GirlScoutsEMass
ONLINE MARKETING & SOCIAL NETWORKING • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
8
Online Marketing &
Social Networking
COCO is an online portal located on www.abcsmartcookies.com. Troop leaders and girls
(Parental Consent is Advised) can go on COCO to create their own mini-websites for both
the troop and the individual girl. It is a great marketing tool that can also be used to create a
plan, set goals, and track Troop/Girl progress. It’s like a mini-Facebook for Cookies!
What can Troop Leaders/Cookie Advisors do on COCO?


Set up a COCO account for the Troop
Use the online “Cookie Calculator” tool to help the Troop
create a plan to reach their goal
 Take advantage of the Troop Budget Worksheet to plan out
how many packages the Troop needs to sell to achieve its goal
 Inform the girls individually and as a Troop how they are
progressing throughout the sale towards their goals
 Troop is responsible for placing cookie promise orders
What can girls do on COCO?

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
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Build a personalized dashboard so they can see their sales
at a glance
Upload their own pictures for family and friends to see
Utilize COCO Goal Setting and marketing tools to help
reach their goals
Girls who send eCards and collect 24 online cookies
promises will earn the Online patch
Girls can view the recognitions they are earning or working
towards earning
Introducing COCO mobile for the iPhone,, iPod touch and iPad.
The mobile app puts cookie selling right in the girl’s pocket!
All of the same actions girls do online they can do through the
app!
Please reference the Resource Library for further information
For rules on internet safety, please refer to
Volunteer Essentials at the following link:
www.girlscoutseasternmass.org/Volunteer
9
ONLINE MARKETING & SOCIAL NETWORKING • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Selling Methods
Flexible Ways for Girls and Troops to Participate
Why Should a Girl Sell in Person?
 Girls have the opportunity to connect with family, friends, and neighbors to improve
their people skills
 Girls sell more cookies when they build connections with people, because people
are more invested in “their Girl Scout”
Sale Types
There are several options that a Troop can use to sell cookies. The Troop should decide as a
group which methods work for them:

Direct Sales
 Door-to-Door Sales & "Walk-Abouts" - Girls already have the cookies
with them and the customer receives them instantly. Make it fun!
Troops can meet at a designated house in a neighborhood (the Troop
leader/one of the girls’ houses) and split up to take both sides of a street
and go to every house. Use a wagon to bring around cookies or have a
“Cookie Mobile” filled with cookies parked somewhere if the girls run out.
Door hangers are a great tool to use when no one is home! Leave
a door hanger with an adult’s contact information, NOT a girl’s. Printed ones
are available at Council Cupboards, or have Troops make their own.
 Booth Sales - Setting up in front of grocery stores, sporting events and other high-traffic
areas will be where you find great success! Girls will have lots of fun setting up their “store”
and talking to customers. This is a great way for them to apply their 5 Skills! Check first
with your SUCM or Cookie Booth Sale Coordinator to see how your town runs Booth
Sales. See Page 21 for more information
 Council Organized Booth Sales - Booth Sales at T-stations, trade shows, certain mall
kiosks and Boston business locations are all managed by a lottery system by Council.
Troops* from all Service Units can request these sites. Please see Pages 26—27 for more
details! (*Daisies/Brownies are not eligible for T-stations)

Order Taking/Initial Order
By using the order card, customers can order the quantity of cookies desired
regardless of how much money they have on hand. Order cards are used to collect
customer information and their cookie selections and also for Cookies for a Cause
cookies (known in SNAP as CShare). Troops can also order extra cookies using the
Booth Sale Extras section in SNAP for Booth Sales/direct sales. Payment must be
received in full for these cookies by March 4, 2014.
SELLING METHODS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
10
Selling Methods
Flexible Ways for Girls and Troops to Participate

Selling Cookies at Work
Parents can help by offering their co-workers an opportunity to buy cookies. This is an
acceptable selling method which may provide an opportunity to help the girls learn
other aspects of marketing and business:
-Write a letter to the business introducing herself
-Attach a school picture and note to the order card
-Make a poster showing her goals
-Include Thank You notes for all purchases
Don’t forget Vacation Week!
(February 17-21, 2014)
Girls can go to offices and sell before work or during lunch –
this will help your daughter improve her selling and interpersonal skills!

Cookie (Coffee) Breaks (Cadettes, Seniors, and Ambassadors)
Girls ask Business Managers to buy cookies to serve to their employees, or to give the
girls the opportunity to sell cookies to their employees. Girls can make arrangements to
serve or sell cookies during a break or at the end of the day. This is a great opportunity
for girls to utilize the 5 skills
5 for
Five!
This is an excellent opportunity to increase Troop cookie sales! Girls ask
customers, who might have planned to only purchase two or three packages of
cookies, to buy 5 packages. Customers will be entered into a drawing to win 5
cases of cookies! It’s a “WIN” for everyone! In 2013 we had over 10,000 entries
for this program. Samantha Dorgan, GSEM’s Top Cookie Seller in 2013, uses
this as her primary sales method: “People would come up wanting three or
four packages, and I started saying, Well, if you buy five, it’s $20, and then I
don’t have to make change.” IT WORKS!!!!
Please see “5 For Five” Flyer on Page 39 for more details
Promote this program as an option for your customers to make
a difference and donate to a local organization. Customers can
get a tax deduction for cookies bought and donated. Girls can
send cookie postcards from COCO to customers explaining
their Troops’ cause and to ask for support/cookie promises.
GSEM donated over 40,000 packages to local organizations
last year. Visit Page 12 & 41 for more details
ABC Bakers offers a great opportunity for girls to have their own online
presence to track and set their goals. Girls can also send eCards to
friends and family to remind them it’s cookie time and to make a
“promise” to place an order (this is not a sale - girls will still need to
collect money from customers in person). Girls who receive 24
cookie promises online utilizing COCO will earn the Online Patch
(promises can be traditional orders or CShare/”Cookies for a Cause”
cookies).
11
SELLING METHODS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Cookies for a Cause
Opportunity for girls to make the world a better place!
Option 1: CShare/Cookies for a Cause
CShare/Cookies for a Cause cookies purchased will be donated by Council on behalf of the
girls, to the following organizations: CarePacks, Help Our Troops, New England Shelter for
Homeless Vets, Operation Troop Support and The Greater Boston Food Bank.
The customer, girl/troop never sees/touches the actual cookies purchased as the cookies
are distributed directly to the organizations .
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Each order card has a separate location specifically labeled “Cookies for a Cause,” so
girls can show customers this option on the order card
If a customer only orders CShare/Cookies for a Cause cookies, girls should collect the
payment at that time ($4/package), as they will not be returning to the customer with
cookies at a later date
CShare/Cookies for a Cause cookies count towards the girls’ recognitions and troop
proceeds
In SNAP, you can now add additional “Cookies for a Cause “ cookies through CShare for
girls using the “Reorder” function; this allows girls to continue ordering “Cookies for a
Cause” orders throughout the sale
Troops are responsible for paying Council for CShare/”Cookies for a Cause” cookies
Option 2: Troops Create their Own “Cause”
 Troops may choose a local organization to receive donated cookies
 At booth sales, girls can display a sign that informs customers which organization is
being supported; girls can also create a drop box where customers can place donated
cookies or a tally poster to display the growing number of donated packages
purchased
 Girls can write the name of the organization that will be receiving any donated cookies
on their order cards to show customers when selling door-to door, at walk-abouts and
at the workplace
 Extra packages of cookies from Initial Order or booth sale orders can be used to fulfill
Cookie for a Cause orders and serve as a good way to reduce any surplus cookies
In choosing a “Cause,” a Troop can:
 Choose a local non-profit organization: see if there is an organization in their
community that they would like to support.
 Support and Celebrate Hometown Heroes: The troop can contact their local police
department, firefighters, and any other local public safety organizations to see if they
can accept cookies donations
 Support local military, veterans, and food pantry organizations: Council offices will
accept cookie donations for distribution among the organizations from the start of
the sale until the end of the sale on March 4th
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Looking for more ideas on organizations to support? Visit our Online Resource
Library for a listing of some organizations Troops may want to consider as a “cause”
COOKIES FOR A CAUSE • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
12
Troop Earning Power
Opt-Out: A way for troops to earn more proceeds per package of cookies sold when all
the girls in the troop unanimously decide NOT to receive individual recognitions. Opt-Out is
available for Cadette, Senior and Ambassador troops; Daisy, Brownie and Junior troops
are not eligible.
 Troop receives an additional $0.05 per package of cookies sold
 Each girl receives a “Change the World” theme patch
 Since the entire troop receives the additional proceeds, individual girls do not receive
recognitions or Cookie Credits
To “Opt-Out” the entire troop must sign the GSEM Opt-Out form, available on the
Resource Library. Mail, hand deliver, fax or scan/email completed form on or before
January 24, 2014 to: Terese Kelly, GSEM, 265 Beaver Street, Waltham, MA 02452
(fax) 781-893-0022, (email) [email protected]
Troop Proceeds and the Sliding Scale: Troops receive a minimum of $0.60 for
every package of cookies sold by their troop. Troops can earn more per package sold when
they increase their Per Girl Average (PGA). The PGA is calculated by dividing the troop’s
total sales (both Initial Order and Planned Order packages) by the total number of
registered girls in the troop. The “sliding scale” is the various earning levels based on the
PGA for the troop and the total number of packages of cookies sold by the troop. The
sliding scale goes into effect on March 3, 2014 after 10:00 p.m. This calculation may
affect the final payment due to Council on March 4, 2014.
Per Girl Average (PGA)
0-119 packages
120-199 package
200+ packages
Troop Proceeds
$0.60 per package
$0.65 per package
$0.70 per package
Troop Proceeds w/ Opt Out
$0.65 per package
$0.70 per package
$0.75 per package
If your troop is getting close to one of these PGA levels, the girls should make new decisions
about their sales goals to be able to earn higher proceeds for the troop.
Eligibility: Troops must have a minimum of 5 girls to receive the benefit of the sliding scale;
IRG’s and troops of 2, 3, or 4 girls are not eligible.
Initial Order Troop Incentive by Service Area: The top troop within each
Service Area that achieves the greatest percentage over 10% of last year’s sales for the
Initial Order will receive their first choice of encampment site and dates for 2015. There is a
potential for 5 winners. Council will notify winning Troops by mail with instructions.
Troop Incentive by Service Area: The top three participating troops within each
Service Area that achieves the greatest percentage over 6% of last year’s sale will receive a
voucher to be redeemed at the GSEM store (not to be used online) or to be used towards a
program in the Ultimate Guide. There is a potential for 15 winners! $300 voucher for first
place, $200 voucher for second place and $100 voucher for third place winners. Troops
are eligible for the “Troop Incentive by Service Area” when all the girls in the troop are
registered and SELLING in the sale and troop balance is paid in full by March 4, 2014.
Troop Leaders will receive the vouchers on behalf of their troop by mail in April 2014.
13
TROOP EARNING POWER • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Girl Recognitions
Our Council’s Girl Recognition Program is designed to support and reinforce goal setting and
to acknowledge each girl’s participation and effort in the Girl Scout Cookie Program. THANK
YOU for supporting your Girl Scouts throughout the cookie sale and in helping them achieve
their goals. Please see Page 15 for the exciting recognitions offered this year!
 Individual Girl Recognitions are earned by each girl and not by the troop, so
packages must be transferred to a girl by the deadline on Friday, March 7, 2014
 Recognitions are earned cumulatively starting at 24 packages sold
Early Recognition!
Each girl who has sold 87 packages in SNAP by January 13th
for the Initial Order will receive a reusable ECO-TOTE! The
ECO-TOTE will be distributed at Town Delivery. Girls can use the
ECO-TOTES to pick up and deliver their Initial Order cookies.
Girls who sell 500 packages or more become members of the 500 CLUB!
The 500+ Club members will be honored at the end of the cookie sale with two
exclusive celebrations!! Pick one, sell 500+ and save the date!
Sunday, April 27, 2014 from 2 - 4 p.m.
at
Sunday, May 4, 2014 from 2 - 4 p.m.
at
Camp Wind-in-the-Pines
Camp Cedar Hill
Plymouth
Waltham
Cookie Credits!
These credits are earned by a girl when 100+ packages of cookies are sold. Cookie Credits
can be used toward GSEM programs, camps, or store purchases (excludes online), by girls
13 years and older towards GSEM sponsored destination programs; and, by girls 11 years and
older towards GSUSA sponsored destination programs! PLEASE NOTE: Cookie Credits are
good through Friday, May 29, 2015; this expiration date cannot be extended so please plan
accordingly. Cookie Credits cannot be replaced. Regulations for use are printed on each
certificate.
Cookie Credits Levels/Money Earned:
Level 1: 100 pkgs.
$0.05 per package
Level 2: 101-200 pkgs. $0.10 per package
Level 3: 201-500 pkgs. $0.15 per package
Level 4: 501+ pkgs.
$0.20 per package
Example of Cookie Credit Math
A girl who sells 700 packages will
earn $100 in Cookie Credits.
Level 1: $0.05 x 100 packages = $ 5.00
Level 2: $0.10 x 100 packages = $10.00
Level 3: $0.15 x 300 packages = $45.00
Level 4: $0.20 x 200 packages = $40.00
Total = $100.00
RECOGNITIONS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
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$75 15
RECOGNITIONS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
How Does A Troop Get
Cookies?
There are two ways for troops to get cookies: Initial Order/Town Delivery and/or
Planned Orders/Cupboards.
Initial Order/Town Delivery
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Initial Order (Town Delivery) is a one-time event. The
orders are entered into SNAP by each troop under each
individual girl and must be entered by Monday,
January 13, 2014 at 10:00 p.m.
Initial Order Delivery Week is scheduled for Saturday,
January 25th—Saturday, February 1st. The Service Unit
Cookie Manager for your town will be in touch with your troops’ specific details. If there
is no Service Unit Cookie Manager in your town, Council will be in touch with your troops’
specific details
CShare –Troops can utilize the CShare column in SNAP during the Initial Order to place
the girls’ orders for “Cookies for a Cause” if the troops do not have a specific local cause
they are supporting.
 The girls collect the orders for Cookies for a Cause, mark their order forms and
collect the money (it is the only time girls can collect money up front for cookies)
 The girl hands in her order form for Initial Order by the troop due date
 The Troop Cookie Advisor enters the girls order in SNAP, in packages.
REMINDER-enter Cookies for a Cause cookies in the CShare column
 If your Troop is supporting a local cause DO NOT use the CShare column
 The girl gets credit for the packages sold; the troop is financially responsible
 Council will deliver the CShare cookies
“Booths/Extras”: If a troop is planning a booth sale after the Initial Order/Town Delivery,
they can order the cookies through the Initial Order process and have until
March 4, 2014 to pay for them. The Troop Cookie Advisor enters these in the
“Booths/Extras” row (in packages).
The cookies ordered in the “Booths/Extras” row must be transferred to individual girls
prior to the March 7th deadline
Initial Orders are automatically rounded up to the nearest case, as partial cases cannot
be delivered. CShare is not included in the round up process.
The advantage to ordering cookies through Initial Order is that payment is not due until
March 4th. The full same variety cases can be exchanged at the cupboard for another
full case, but cookies from Initial Order cannot be returned
Girl Recognition! Each girl who has 87 packages sold by January 13th
through the Initial Order/Town Delivery will receive a reusable
ECO-TOTE! The ECO-TOTE will be distributed at Town Delivery.
The girls can use the ECO-TOTES to pick up and deliver their
Initial Order/Town Delivery cookies.
HOW DOES A TROOP GET COOKIES? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
16
How Does A Troop Get
Cookies?
Delivery Day
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Once you get your date, time and location, plan your pick-up so it goes smoothly and
quickly
From SNAP, print “Troop Initial Order Summary Report” and bring it with you
Recruit other troop adults to help you pick up your troop’s cookie order. Ensure there is
enough space in all vehicles to make one trip
Cookies from Initial Orders cannot be sent back on the truck and times cannot be
rescheduled
Do not bring your children or your pets—this is for their safety. Initial Order in some
locations can run very swiftly and this is not a place for young children or pets
Prepare your vehicle PRIOR to arrival at the delivery site. Clean it out and flip the seats
down before arriving to pick-up cookies
Estimating Vehicle Capacity
These approximate amounts are figured
with the vehicle empty, except for the driver’s seat.
Vehicle
Approximately
Vehicle
Approximately
Compact Car
30 cases
Standard Pickup Truck
100 cases
Standard Auto
45 cases
Van (with seats)
150 cases
Minivan/SUV
60 cases
Van (without seats)
200 cases
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The truckers must complete their tasks before the cookies can be divided for the
troops, so please be patient while they work
 Some delivery locations are indoors and the cookies will need to be carried to your car
(if you have a hand truck or dolly, bring it along to make delivery easier/quicker)
 You and the SU Cookie Manager must both sign the receipt for cookies received.
Once the receipt is signed, your troop is responsible for payment of these cookies so
Count Twice! Most delivery sites do not have room to divide orders for the girls.
Plan on another location to do this.
 Please pick up the Initial Order Girl Incentive Eco-Totes which are delivered on the truck
with your cookies
IMPORTANT- Issues/Discrepancies during Town Delivery
If you discover a discrepancy with your Initial Order/Town Delivery,
you need to contact Terese Kelly, Director of Product Sales,
[email protected] within 24 hours of your delivery day this includes Eco-Totes!
Any issues/discrepancies reported after 24 hours can no longer
be rectified by Council and the troop will be held accountable.
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HOW DOES A TROOP GET COOKIES? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
How Does A Troop Get
Cookies?
Initial Order/Town Delivery
Distributing Initial Order Packages to the Girls
Girls have only a few weeks to deliver cookies, collect money, and return money to you, so
plan to distribute the cookies to the girls right away.
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Prior to sorting the girls’ orders, generate the “Initial Order by Girl Summary” in SNAP and
print it out to verify the order and eliminate counting errors
 Store cookies in a cool and dry location. Do not leave them in a vehicle or place
them near heating vents, radiators, or where they might attract pests
 Use the small receipt book—have each parent sign a receipt and give the parent a copy.
The parent is now responsible for payment of the cookies they received. Staple the
signed receipt to the “Initial Order by Girl Summary Report.” Carefully store all
paperwork with the parent permission slip in case of payment problems
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Be sure parents/guardians and girls know the price per package is $4.00, the payment
due date, and what forms of payment the troop will accept (cash or money orders).
Council does not accept personal checks from anyone!
 The money must be turned into the troop by the troop deadline; payment for the Initial
Order is due in full to Council on March 4, 2014
Cookie Cupboards (Planned Orders)
Cupboard Hours: Each cupboard has unique restraints, limitations, and hours of operation.
Please check in SNAP for more information. Please respect the hours of the cupboards as
many are not staffed for business during non-cupboard hours
Planned Orders: Cupboards have a limited supply of cookies. To ensure that your order can
be filled, you MUST place your Planned Order in SNAP each Sunday by 10:00 p.m. for that
coming week. If you make a mistake in your order, or over-order, contact the Cupboard.
See Page 43 for Cupboard contact info
Custom Large Orders: If you need to take more than the recommended standard cupboard
order of 240 packages (20 cases), place your order in SNAP and then contact the cupboard
via email or by calling and consulting with cupboard staff. Our inventory is limited and we
make every effort to accommodate all troops. See Page 43 for Cupboard contact info
One at a Time: The troop may make multiple Planned Orders for different dates, but each
order must be PAID IN FULL before anyone in the troop may pick up the next order from any
cupboard. NO exceptions! (no cupboard hopping with planned orders)
Returning Cookies: Orders must be completed at the cupboard from which they originated.
If you reserve and pick up from a specific cupboard, you must return unsold full cases
(same variety) to that cupboard before picking up a new order
Use Receipts: If the troop is going to use the cupboard to fill girl orders; use the receipt books
provided to have the parents sign. This is your paper trail if something does not go as planned.
HOW DOES A TROOP GET COOKIES? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
18
How Does A Troop Get
Cookies?
Cookie Cupboards (Planned Orders)
Important things to know:
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Cookies need to be ordered in SNAP each Sunday by 10:00 p.m. for that coming
week
An order week runs from Tuesday - Saturday
When ordering cookies in SNAP, you must input by CASE - so please remember to
enter the number 1 when ordering one case of cookies, enter 2 for two cases. The case
protects the individual package during transport. There are 12 packages of cookies
per case
The person picking up the order must be entered into the order reference field with
their name and phone number or the cookies cannot be released
Single package returns or exchanges are NOT allowed
Unsold full cases (same variety) must be returned within 10 days of the pick-up date
to avoid being charged for payment
Troops that do not return full cases within 10 days must pay for the cookies in full
To help protect the integrity of the product, only undamaged, full same variety ,
resellable cases of cookies are accepted. Please protect cookies from moisture, smoke,
and any other materials that may damage them. Snow and rain will cause damage to
the packages; make sure packages are covered
Exchanges of full same variety cases are accepted anytime during the sale
Each cupboard has specific days that they are open; the Product Sales Team has
entered these dates in SNAP, so you cannot put an order in for a day that a particular cupboard is not open
When placing an order in SNAP
Remember that:
Everyone who picks up cookies must:
 Have their first and last name
in the Order reference field of the
Planned Order in SNAP
 Current phone number listed for the
above person in order reference
field
 Show a valid photo ID
 Know their troop number
If a contact is not listed, they will NOT be allowed to pick up cookies!
19
HOW DOES A TROOP GET COOKIES? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
How Does A Troop Get
Cookies?
Cookie Cupboards (Planned Orders)
SNOW EMERGENCIES/CLOSURES: On the rare occasion that we have to close the Cookie
Cupboards, Cupboard staff will do everything they can to contact the person scheduled to
pick up and inform them of the closure (which is why it is important to have the information
in the order reference field). A message will also be placed in SNAP; if the weather is
questionable please check the SNAP message board for any closures or delayed openings
and relay that to people who might be picking up cookies for you that day.
Cupboard Closings/End of Sale: Council Office Cookie Cupboards will close on Tuesday,
March 4, 2014, the same day the sale ends. All exchanges and returns must be completed by
this date. Home cupboards may close earlier; their closing dates will be announced in their
individual cupboards and also in SNAP. Cookies from the Home Cupboards will be
transferred to the Council Cupboards in preparation for Sell-Down. If your Home Cupboard
has closed, you must return the cookies to the closest Council Cupboard within the 10-day
return period.
Sell-Down will be available at the Council Cupboards only.
Sell-Down will take place in the North Andover and Middleboro Cupboards for
4 days—Tuesday, March 11th through Friday, March 14th. The Waltham
Cupboard Sell-Down will take place for 5 days (to include a Saturday)
Tuesday, March 11th—Saturday, March 15th.
Hours for each cupboard will be posted in SNAP.
Boston Cupboard does not participate in Sell-Down
To participate in Sell-Down, troops must be in good financial standing with the
council for both Cupboard and Initial Order orders.
 Cookies will be available on a first-come first-serve basis
 Sell-Down cookies are picked up in full cases (no individual packages)
 Sell-Down cookies are not assignable to girls for incentives
 Case price is $30.00 (Thin Mints, Caramel DeLites, Lemonades, Shortbread,
Thanks-a-Lot, Peanut Butter Sandwiches, Peanut Butter Patties, Cranberry Citrus Crisps
 Case price is $37.50 (Gluten Free Chocolate Chip Shortbread Cookie)
 No Planned Orders for Sell-Down cookies
 Cash or money order only (no personal or troop checks)
 Troops must have participated in the 2014 cookie sale, not just the Gluten Free
Pilot Program
 Person picking up must know their troop number
 All details will be published in SNAP towards the end of the sale
HOW DOES A TROOP GET COOKIES? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
20
Booth Sales
A Cookie Booth Sale is an opportunity for girls to promote their sale to a large number of
people. Businesses give advanced permission for Girl Scouts to sell cookies at their
location. A booth sale can be anytime from one to four hours in length depending on the age
of the Girl Scouts and the type of event or location. A good booth sale can increase the
Troop’s sales in just a few short hours.
Booth Sales start on December 13th and end on May 31st
Mandatory Booth Sale Guidelines
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FIRST: Check with your Service Unit Cookie Manager or Booth Sale Coordinator to see
if they are in communication with local businesses about Booth Sales in your town/s.
It is in everyone's best interest if only one person is making phone calls, and businesses
appreciate having one contact instead of many inquiries
Girl Scouts from GSEM may only sell within the Council footprint
Troops should only sell cookies within their Service Unit area (exception: Council
Organized Booth Sales) unless they contact the Booth Sale Coordinator from the
town they would like to go into first and get pre-approval. Please be courteous and
follow this very important step!
GSEM offers Council-Organized Booth Sales (COBS) at certain locations: Malls,
T-stations* and larger venues which are open for ALL Troops; meaning the Booth Sale
can be anywhere in the Council footprint, not just in your Service Unit footprint.
(* T-stations not available for Daisy and Brownie Troops)
Please see the Council Organized Booth Sale section for details, Pages 26-27
All Booth Sales must be put into SNAP for approval which will then be uploaded
by Council into the Booth Sale Locator
If you have any questions concerning Booth Sales please email:
[email protected]
Selling Girl Scout Cookies at a Booth Sale is a
privilege granted to us by local merchants.
If this privilege is abused, even unintentionally,
it could cause all Girl Scouts to lose the
opportunity for additional sales at these places
of business. Girls need to be careful and
considerate of the merchant's property and
respectful of customers. Any complaints and
you may be asked to leave by the management.
Use the opportunity to show how great
your Girl Scouts are!
Thank you!
21
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BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Booth Sales
Successful Booth Sale Tips
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Obtain a site - if you have a site in mind, first contact your Cookie Booth Sale Coordinator
to see if they are already working with the location, or book one yourself. Great places to
have booth sales are movie theaters, gas stations, transfer stations, florists, community
centers and hardware stores. Think outside the box!
Put your Booth Sale into the SNAP Cookie Locator: Enter your booth sale information
into SNAP under the Booth Scheduler icon. When approved, it will be exported by Council
to the Booth Sale Locator
Get Cookies! There are two ways: Order cookies through your Initial Order/Town
Delivery (no returns accepted), or reserve cookies from a Cookie Cupboard/Planned
Order
Staff your sale - There must be girls present at every booth sale. Ensure that two adults
will be present at all times. Non-Girl Scout siblings are NOT allowed at booth sales for
safety reasons
Rehearse! Plan and practice with the girls so that they know what to say to their
customers. Customers want to know who and what they are supporting. Be sure the girls
know about the Troop goals, Service Projects, events planned, which organizations are to
receive the “Cookies for a Cause,” and can communicate with customers in a courteous
way. Girls should be able to collect money from customers and to give change. Thank
customers for purchasing cookies or for stopping by the booth
Arrive at the site on time
Promote your sale!!! If the location allows, place posters or banners that your girls have
made announcing the upcoming sale. Customers LOVE to see signs made by girls! Don’t
forget to use social media as well - Facebook is a GREAT place to promote!
Borrow cookie costumes from Council Cupboards
Wear Girl Scout attire and dress appropriately for the weather conditions
Safety first! Girls MUST be supervised at all times. Never leave the girls unattended.
Girls should stay in the sale area and not be allowed to wander off. Make sure the money
and cookies are secured at all times. Your Troop is responsible for all money and product
Do not eat, drink, or chew gum in front of customers
Don’t forget to bring:
 Any permits or permission forms required by the site
 Secure cash box to store money and plenty of change (singles and fives)
 Table and chairs, unless provided by the site
 Plastic bags for customers who purchase multiple packages
 An order card with nutritional information
Remove all trash and empty packages when leaving.
“A Girl Scout leaves a place cleaner than she found it”
Thank the site/business when the sale is over. Visit the ABC Website for
a “Thank You” card or the GSEM Online Resource Library for a downloadable letter
BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
22
Booth Sales
Sadly…sometimes things may go wrong...
What happens when two Troops show up at the same time and a
conflict arises between the adults accompanying the Troops?
Think...How would a Girl Scout Act?
First, call your Service Unit Cookie Booth Sale Coordinator or
Troop Cookie Advisor
 There could have been a simple misunderstanding
 Is there room for two Troops to set up at different entrances?
 Could the Troops split the time?
As adults, we are role models for our young girls and we do not
want to set a poor example! Please remember to stay calm,
especially in front of the girls.
The businesses who graciously allow us to sell cookies at their locations do so because they
think favorably of our organization. They should not be expected to tolerate
inappropriate behavior among our adults or involve themselves in any disputes. If we
cannot conduct ourselves appropriately, they have no recourse but to say “No” to our
future requests and this ultimately affects all the Troops and girls adversely.
Think Beyond Cookie Booths!
Booth sales are an opportunity for customers to find cookies in their geographical area.
You can also consider these ideas beyond a booth - there are lots of ways to sell cookies!
Plan ahead and try these great ideas!
 Mobile Booth Sales— pack up the van, car, or truck with cookies and go to
neighborhoods where people may have been missed. Council receives many calls from
potential customers looking for cookies because girls did not come to their door
 Canvas apartments, condos, or townhouses in your area. Be respectful of the time; do
not ring doorbells too early or too late in the day
 Let the girls’ creativity shine! Guide them into thinking outside the “typical” booth sale
box and watch them reach their goals!
PRIME COOKIE SELLING DATES
December 23-January 2 – School Vacation Week
January 18-20 – Martin Luther King Jr. Birthday Weekend
January 31-February 2 — Super Bowl Weekend
February 7-9 - Nat’l Girl Scout Cookie Weekend
February 14 —Valentine’s Day
February 14-16 — President’s Day Weekend
February 17-21 — School Vacation Week
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BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Booth Sales
Standard cookie order recommended for a 4 hour booth sale
240 packages (20 cases):
Caramel deLites
Shortbread
Thanks-a-Lot
Cranberry Citrus Crisps
72 Pkgs (6 Cases)
12 Pkgs (1 Case)
12 Pkgs (1 Case)
12 Pkgs (1 Case)
Peanut Butter Patties
Thin Mints
Lemonades
Peanut Butter Sandwich
24 Pkgs (2 Cases)
84 Pkgs (7 Cases)
12 Pkgs (1 Case)
12 Pkgs (1 Case)
□
These numbers may vary depending on the booth sale. Please use your judgment
based on your knowledge of customer traffic at the location
□ Gluten Free Chocolate Chip Shortbread Cookies are available in limited quantities for
Council Cupboard pick-up only (See Page 3 for details)
Connect in Your Community!
Here are some MORE great ideas for opportunities to sell:
Recycling/Transfer stations
on a Saturday morning!
Go holiday caroling at Nursing Homes.
Bring a wagon filled with cookies to sell or
use order cards so you can
return to bring cheer again!
Set up a table at
Rotary Club Tree/Wreath Sales!
Set up a drive-through booth location
at a bank on a Sunday, or
in parking lots in high-traffic locations
Partner with Churches, Lodges. Find out when
they are having events and offer to clean up the
space in exchange for setting up a table to sell !
Talk to Car Dealerships/Realtors and
sell them cases of Thanks-A-Lots to
give away to their Customers!
Talk to your local Shelter/Food Banks.
Find out who they partner with for
services and contact them to see if they
have events where you can sell. You can
use the Shelter/Food Bank as your
Cookie for a Cause organization
and donate back to them
Create Themed Bundles!
Wrap ’em and stack ’em pretty for your customer to purchase!
“I Love Chocolate” and “Peanut Butter Lovers” themes are
top sellers. Also have cookie bundles with gift tags that the girls have
created such as “Happy Birthday” or “Have a Nice Day.”
Think about bundling cookies for special holidays!
BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
24
Booth Sales
Cookie Booth Sale Locator
Enter your booth sale information into SNAP using the Booth
Scheduler under the Cookies icon in SNAP (instructions on how to do
so are in the Troop Manual for SNAP). When approved, it will be
exported by Council into the Booth Sale Locator.
www.abcsmartcookies.com/boothlocator
Customers are always looking for where they can purchase cookies
- it’s free advertising and marketing for your booth sale!
Council offices receive numerous phone calls every day from customers looking to buy Girl
Scout Cookies! These customers are directed to the “Cookie Booth Sale Locator.” When
customers enter their zip code, the cookie booth sales nearest to their location will be
listed. This is a great customer service opportunity!
Girl Scout Cookie Finder
THERE’S AN APP FOR THAT!
Encourage your customers to download the official “Girl Scouts
Cookie Finder” App for Android & iPhone (see icon on left). This is
a great way for customers to support your Troop by using this free
app that will help navigate their way to your booth sales!
Easy to sort and view: Sort the listings by date or radius,
or view them all on a map.
25
BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Council Organized Booth
Sales (COBS)
Council Organized Booth Sales (COBS) at T-stations and selected commuter rail stations,
trade shows, malls, and business locations in the GSEM footprint are arranged by Council.
Troops from any Service Unit may request these sites. Most COBS are open to all levels.
T-stations and commuter rail stations are only available to Cadettes, Juniors, Seniors and
Ambassadors - Daisies and Brownies are not allowed to participate for safety reasons.
COBS are offered between January and March.
Participating in a Council Organized Booth Sale is an awesome opportunity for your Troop
to do something a little different and go to a location outside of your town. These are
locations that require a lot of coordination by Council. Troops must be responsible to be
present at all COBS locations that they have won in the lottery. COBS are offered on a
lottery basis (see Page 27 for details).
Council pays $25 for each 4-hour time slot at T-stations, and a leasing fee for each
mall location. When a Troop doesn’t show up, it is an opportunity lost for another
Troop that would have benefited from cookie sales during that time slot. Please see
Council policy regarding cancellations below.
Cancellation Policy for Council-Organized Booth Sales:
ANY CHANGES MADE TO YOUR COBS MUST BE REPORTED TO:
[email protected]

A minimum of 48-hours notice must be given to Council if your troop
needs to cancel out of a COBS

Every effort should be made by the Troop to find another Troop
to fill in for them by contacting either your Service Unit Booth Sale
Coordinator or Service Unit Cookie Manager (if they have one)

If you find a replacement, you need to contact Council with the
new Troop information
IF THIS POLICY IS NOT FOLLOWED, YOUR TROOP WILL LOSE
PRIVILEGES TO PARTICIPATE IN ANY FUTURE COBS
When your COBS is over, Council requires that you send an email to
[email protected] with the following information:
Troop Number:
COBS Location:
Date & Time of COBS:
Number of packages sold :
The above information is crucial to Council, to analyze the cost benefit of each
COBS location, and to determine if we will commit to that location in the future.
Sending us your COBS numbers will help us to continue
finding great locations where your Troops can sell.
COUNCIL ORGANIZED BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
26
COBS
Important Information about the Lottery Process:
 You can request up to 30 time slots per month, but the maximum possible time slot
wins in the lottery are 3 per month
 Once the lottery has been run, a message will be posted on the Snapshot (homepage)
in SNAP. You will receive an email from SNAP indicating if you won or lost your lottery
request
 After the lottery is run, Council will post a message in SNAP with the dates of when
First-Come, First-Serve (FCFS) will run, so check frequently for more opportunities
You must contact Council immediately if you are not able to make it:
([email protected])
 Troops are responsible for acquiring and transporting their own cookies for COBS

For safety reasons, Daisies and Brownies are not allowed to participate in MBTA sales
How to Request a COBS
Lottery Request Dates:
For sales during the month of January - due by Friday, December 20th - 10pm
For sales during the month of February - due by Sunday, January 1st - 10pm
For sales between March 1-12 - due by Sunday, February 1st - 10pm
All lotteries are run at 10:01pm on the due date
A list of locations can also be found online on the GSEM Resource Library
www.girlscoutseasternmass.org/forms.html
Log into SNAP and scroll to “Booth Scheduler” (under “Cookies” icon)
Click “Schedule a Booth OR Lottery Request”
A table with the COBS locations will appear
Double-click on the site where you would like to sell
A calendar will appear with date availability - select the date you want, then
click “Request” - you will only be able to submit a maximum of
30 booth sale locations
IMPORTANT: All dates, when requesting a booth sale, MUST BE UNIQUE. You CANNOT
request multiple booth sales for the same date, time, and location to increase your chances
in the lottery.
 Only ONE request is allowed for one specific time, date, and location
27
COUNCIL ORGANIZED BOOTH SALES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
ROAMpay X4
Have a Smartphone or Tablet with Internet access?
When customers are short on cash, you can now offer them
the benefit of being able to buy cookies with
a non-pin driven Debit or Credit Card (AMEX excluded)!






Easy to use! All instructions are included when you pick up your device
ALL Troops have access to using ROAMpay X4
Devices are available for ALL booth sales/direct sales events
Devices are available at Council Cupboards on a first come/first served basis
Troops are charged a $5 user fee for the 5 day period
To obtain a device, at least 5 days prior to the desired date, email:
Middleboro: [email protected]
North Andover: [email protected]
Boston and Waltham: [email protected]
The email request to your Cupboard needs to include
the following information:
 Full name, address and phone #
 Troop number, date and time of the booth sale
 Type of phone that will be used





All reservation requests will receive a response. If the device is available for the date
requested, the person making the request should go to their Council cupboard during
the hours of operation (see Page 43), bring their photo ID, leave a $30 refundable
deposit and the $5 user fee (cash/check to GSEM) to pick up the device
The deposit will be refunded when the device is returned within the 5 days
The deposit will not be returned to Troops when the device is lost, stolen, damaged
or not returned within 5 days
Council will credit Troop Proceeds in SNAP for the packages sold using the device based
on $0.60 per package within 10 days of the return of the device if the amount is
less than $25.00
Troops Proceeds $25.00 and above will receive a check from the Council within 14 days
Please note:
The app is called
ROAMpay X4
ROAM PAY X4• Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
28
Surplus Cookies???
Even the most seasoned cookie-selling troops can end up with a few extra packages of
cookies! However, your troop may have trouble paying its cookie bill if the troop has
several cases of cookies leftover. Here are some ideas to help sell those extra packages:
 Let everyone know you have extras! At any time during the sale and especially
towards the end of the sale, be aware of the cookies you have on hand. Unsold
cookies are the responsibility of the troop
 Reorders—contact customers that may have been missed during the initial order period
 Call Back Orders—Here’s an easy ask: “Hi, I’m Sarah! I’m the Girl Scout that you bought
cookies from a couple of weeks ago. I have extra Caramel deLites and I know you like that
variety. Would you like to purchase additional packages?”
 Use COCO to send eCards announcing the end of the sale and that you have cookies
available
 Notify parents that there are extra cookies - Take surplus cookies when delivering to
parent’s/guardian’s workplace for co-workers that did not get to order or who have
decided that they didn't order enough
 STOP: Before you order for your next booth sale, take inventory of what you
have on hand and reassess your ordering needs. You may not need to bring
two cases of shortbread to a 4-hour booth sale. If you sell out, customers may
be willing to try another variety!
29

Older girls can sell to friends at school

When delivering Initial Order cookies always bring any extras for customers who don’t
think they ordered enough the first time

Walk-abouts -Take surplus cookies around the
neighborhood

Sporting Events -Take surplus cookies to soccer games,
basketball games, etc.

5 for 5—bring 5 for 5 entry forms to all your booth sales.
Tell your customers all about it!

Wait a few weeks until the market is less saturated and
try a Booth Sale or a Walk-about again

Contact other troops in your area. You may be able to
transfer cookies to another troop that needs them

Call your Service Unit Cookie Manager to see if another
troop needs more cookies. She/he can do a troop to
troop transfer in SNAP

Cookies for a Cause—donate to any local food pantry
OR bring cookies to any council office to be given to
soldiers overseas
DON’T WAIT TILL LAST
MINUTE!
SURPLUS COOKIES??? • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Last Steps
Troop deadline for transferring packages to girls
in SNAP is March 7th at 10:00 p.m.
All packages must be transferred to the
girl who sold them so that she will receive
the correct recognitions
Girls will not receive recognitions on
non-transferred packages. See the
online SNAP database guide for
adjusting your Initial Order cookies and
transferring your Planned Order cookies
All girl recognitions must be in the
system by March 7th at 10:00 p.m. Please
adhere to this deadline as Council will be
unable to place any recognitions orders
after this date
Be thoughtful of the girls and transfer packages
in SNAP on time so that they will receive their
earned recognitions
After you transfer all packages and make any
in-troop adjustments between girls, review the
database numbers. If your troop paperwork does
not match the SNAP totals, contact your SU
Cookie Manager immediately! Your troop IS
responsible for full payment
If you have to do Troop to Troop transfers, you
need to contact your SUCM prior to March 3rd
The sliding scale will go into effect on
March 3rd at 10pm - be sure to check in SNAP
for your final totals by looking at the “Troop
Balance Summary Report Balance Due”
BEFORE you make your Troop payment, due
on March 4, 2014
LAST STEPS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
30
Financial Procedures
Methods of Payment
Online payments will once again be available to our volunteers. Council received an
overwhelmingly positive response from users who used the system last year. If you used
this system last year you will need to create a new account.
Online Payment System address: https://emass.gsachonline.com
*Instructions for the Online Payment System will be located in the SNAP Service Unit and
Troop Guides, as well as, on GSEM’s Online Resource Library
GSEM Online Payment Homepage;
click the “Log In” button to get started
“Log In” page; click the link to
create your own account and
then log in to get started
making payments
Deposit slips, money orders, and troop/bank checks are still available as options of
payment.
Planned Order/Cupboard Payments

All Planned Order payments are calculated in your balance due. If you have overpaid at a
cupboard, that credit is automatically applied to your future balance due. Please note,
after you submit your Initial Order, the total balance due in SNAP includes the amount
due for the Town Delivery as well
 If you choose to use online payments, payment for the full amount due must be
confirmed through the online payment system within 10 days. Once the payment has
been received by Council, your “Troop Balance Summary” will be updated in SNAP
(usually within 2-3 days). If you are picking up cookies the same day as making an online
payment, you must bring in the printed confirmation of payment to the cupboard in
order to take cookies
 If you choose to use a deposit slip, payments for cupboard cookies must be made to
that same cupboard within 10 days of pick-up, along with any full case, same variety
returns
31
FINANCIAL PROCEDURES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Financial Procedures
Planned Order/Cupboard Payments (cont.)

If you choose to use a deposit slip, deposit the correct dollar amount into Citizens Bank
using the 2-part cookie account deposit slips; make sure the bank teller validates each
copy. These slips are your proof of payment, as your troop will not be cleared for more
cupboard transactions until your deposit slip has been received by Council. No credit
will be given to troops who cannot provide proof of their deposit!
 If you do not live in a community with a Citizens Bank branch, you may also pay by
money order or troop check, payable to Girl Scouts of Eastern Massachusetts
 Personal checks - NOT ACCEPTED
 Sign a new receipt indicating your returns and payment; receive a copy for your
records. Your signed receipt is your proof of payment
Initial Order/Town Delivery Payments
Initial Order Payment Deadline - March 4, 2014
Payments must be made through the Online Payment System by March 4th; money order,
certified/troop check must be received at Council offices by March 4th, no later than 5pm.

Set a payment deadline for parents that allows you time to resolve problems and
finish the banking; this will allow any checks to clear before the troop payment
deadline of March 4th
 Please allow 5-10 days for all checks deposited into the troop account to clear
before processing your payment for Council
Handling Troop Funds & Collecting Payment from Girls/Parents





Troops must deposit all funds, received as payment for cookies, directly into the troop
account. It is against Girl Scout guidelines to deposit funds received from
customers into a personal bank account. All paperwork and receipts should be kept
with troop records
The total amount collected from the girls should be $4.00 per package (Gluten Free is
$5.00 per pouch)
Collect money due from individual girls/parents throughout the sale. Provide parents
with a signed receipt for all funds collected. Reminder: Collect money promptly and
frequently!
Troops should make regular troop bank deposits throughout the sale; frequent deposits
will ensure that money is not lost or stolen
In writing, notify each parent/guardian of the amount due. Include a final deadline date
for money to be turned in to the troop. Stay in touch with girls and parents to make sure
cookies are being delivered and money collected; this will help you address payment
problems early
FINANCIAL PROCEDURES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
32
Financial Procedures
Handling Troop Funds (cont.)

A receipt must be given every time money is collected from girls; keep careful records.
Troops may also utilize the “Financial Balance Summary” report in SNAP; this is a great
way to keep an online accounting of all girl payments in your troop
 Parents need to know if you expect cash or money orders from them. Do not accept any
checks from customers:
Council does not accept personal checks; BE CAUTIOUS!
 Schedule a final date for all money to be turned in; we suggest you give parents a
deadline 2-3 days prior to your actual deadline to ensure you have time to collect all
funds and make your deposits before your troop’s final report is due; make reminder
notes/emails/phone calls
 Make every attempt to receive payment from each girl! If a girl doesn't turn in her
payment, notify your Service Unit Cookie Manager and submit the completed
Delinquent Account Form located on the Online Resource Library. Delinquent
Account forms should be sent to a Council office, along with the signed Annual
Permission slips and money receipts on or before March 11, 2014, to the attention of:
GSEM - Terese Kelly, 265 Beaver Street, Waltham, MA 02452
DO NOT use troop proceeds to pay for a delinquent parent!
Returned Checks - Non-Sufficient Funds (NSF)
To Troop - If checks deposited into the troop account are returned for any reason, the
troop is responsible. If this should happen, the troop should ask the customer for payment
in cash or money order for the check amount, PLUS any bank fees that may have been
charged to their account, as a result of the returned check.
To Council - If a troop check is returned to the Council for any reason, the troop will be
charged a $20.00 fee to cover bank charges, in addition to the amount originally owed to
Council. A separate invoice from our Finance Department will be sent to the troop leader or
parent with payment instructions.
If the troop’s balance shows an overpayment of $10.00 or more, the troop will receive a
reimbursement check. If the credit balance is less than $10.00, Council will NOT reimburse
that amount.
33
FINANCIAL PROCEDURES • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
SNAP
SNAP is a Cookie Management System created by our baker, and the Girl Scouts of Eastern
Massachusetts is using it for the second consecutive year. We are extremely excited to
present our volunteers with an enhanced system. You can access SNAP through the
following links: www.abcsnap.com and www.girlscoutseasternmass.org/cookies.
The complete SNAP Database Guides, as well as the pre-recorded webinar links,
will be available on GSEM’s Online Resource Library. The links can also be found at our
e-Learning portal (SmartCookieU - http://cookieu.abcsmartcookies.com); contact
Council for further information.
Receiving Your Login Credentials for SNAP
If you are a troop user, your Service Unit Cookie Manager (SUCM) will provide you with
access to SNAP. This will require you to provide your SUCM with the email address you want
to use. If you do not have a SUCM, Council will set up your account(s) for you once the TCA
Agreement has been received. Send copy of agreement to:
[email protected].
Tips to Using SNAP - Getting Started
When you have been granted access and log into your account, the first thing you will notice
is the homepage, known as the Snapshot (see below). This page is an overview of
everything from helpful charts and graphs to messages and tasks you set for yourself and
your troop(s).
Use the Snapshot tabs to review
specific information more quickly;
much like a quick reference
companion to reports
Tasks/Reminders
set by Council
can be seen here
Shows a list of items
that are pending
Council Messages
will be displayed
here
The calendar is very
important! This is where you
will see due dates Council has
set for things like Booth Sales,
Recognition Orders, Planned
and Initial Orders, or any other
dates of note
SNAP • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
34
SNAP
Important Notes
When using SNAP, the back arrow in your browser does not quite work the usual way.
If you click it, it will not take you back to the previously viewed page; instead, it will take
you back to the login screen (for users with one role). In the case that you have more
than one role, it will take you back to the drop-down menu for picking what user you
are logged in as. Utilizing the drop-down menu is more convenient than logging out
and logging back in again to change roles.
You can also click the “Select Account” link in the top-right corner of the screen to
choose different roles.
On various screens throughout SNAP, you may come across a timer.
This lets you know how much time you have left on the page before the system times out.
If you have not saved your progress on that particular page, it will be lost; SAVE EARLY AND
OFTEN!
Terms to Know in SNAP
The following are some terminology changes to be aware of:
 Initial Order - same as Town Delivery (these orders will be entered in packages)
 Planned Order - same as a Cupboard Order -Planned Orders will be entered in cases
 Save - used to save Initial Orders that you may want to go back and change
 Submit and Save – used to save Planned Orders scheduled for pick-up at a cupboard
 Juliettes - Individually Registered Girls (IRGs)
 CShare - Cookie program where you do not take physical possession of the cookies, but
girls still get credit for selling them; used for “Cookies for a Cause” from order card
Using SNAP—Adding Contacts
IMPORTANT- Do NOT commit your Initial Order; if you have a Service Unit Cookie Manager
(SUCM), they will commit these orders for you; if you do NOT have a SUCM, Council will
commit the orders for you.
Council requires that you add/edit contacts in
your troop profile. To enter an additional contact
in your profile, go to MyTroop -> Edit Troop
Information. Scroll down on this page and you will
see the following:
Click “Save” to
complete the edit
35
SNAP • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
SNAP
Using SNAP—Pick-up Person
Please use the “Order Reference” field to enter the name and phone number of the person
who will pick up each Planned Order:
Pickup Person & Phone #:
CShare—”Cookies for a Cause”
Our Cookie Share (CShare for short), or “Cookies for a Cause,” program is where Council
gathers cookies based on girls’ Initial Orders. On their physical order card, there is a column
that says “Cookies for a Cause,” which is then put in SNAP, under the CShare column.
Council takes these cookies and distributes them to select charitable organizations; neither
the girls nor the troop take physical possession of these cookies, it is all handled by Council.
The Troop is still financially responsible for these cookies.
To view the amount of CShare cookies sold by your troop, you can either go to the “Initial
Order” screen, under the “Cookies” icon (shown here):
Or by viewing the “Girl Cookie Order Detail Summary” report, using the filters: “Order
Type” as “Initial” and “Unit of Measure” as “Packages.”
SNAP • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
36
SNAP
Using SNAP—Reorders (ONLY for “Cookies for a Cause”)
You have always been able to pick up more of the standard variety of cookies throughout
the sale by creating Planned Orders. Now, you will also be able to add more “Cookies for a
Cause” cookies into your troop as well, by using Reorders.
To find Reorders, go to the “Cookies” icon and select
“Reorders” in the drop-down. REMINDER—This is just for
“Cookies for a Cause”
Once there, you will be able to put however many “Cookies
for a Cause” packages, by girl, that you need to order and
click “Save” (if you would like to go back and edit it later). If
you are satisfied with the order as is, click “Commit” (you
can create Reorders as many times as you want throughout
the sale). The payment for reorders is due the same day as
the Initial Order payment (March 4, 2014).
Note: Reorder packages are not a part of your girls’ Cookie totals
until the order is committed
Reports in SNAP
SNAP is a dynamic database that updates automatically whenever you change something.
However, in certain instances, you will need to run a report to be able to see the updated
changes.
Although your needs may be different than others in your particular Service Unit/Troop,
here is a list of the most helpful reports:



Troop Balance Summary—shows how much your troop owes overall (including CShare)
Girl Balance Summary—shows how much a particular girl owes in your troop
Troop Order Summary (Order Type = Initial) - shows how many of each variety your
entire troop sold for Initial Order/Town Delivery
 Girl Cookie Totals Summary—shows a quick overview of the number of packages your
girls have sold in your troop
 Recognition Order Summary By Girl—shows what rewards your girls have earned in
your troop
For all SNAP questions or concerns,
contact Travis Sammons at Council
by email at [email protected]
or by phone at (781) 373-4310
You can also contact the SNAP Help Desk, available 24/7,
by phone at (800) 853-3730 or by email at
[email protected]
37
SNAP • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Email Address &
Important Links
Parents of
Individually
Registered Girls
Questions about IRG’s
and the Cookie Program
[email protected]
Service Unit/Troops
Questions and ordering
Gluten Free Pilot Program
[email protected]
Service Unit/Troops
General Questions about
the Cookie Program
[email protected]
www.abcsnap.com
Service Unit/Troops
Access to SNAP Database
www.girlscoutseasternmass.org/cookies
Service Unit/Troops
Online SNAP Support—
Software/Functionality
Specific Council Issues
[email protected]
[email protected]
Service Unit/Troops
Links & Forms
www.girlscoutseasternmass.org/cookies
Service Unit/Troops
Online Payment
https://emass.gsachonline.com
Service Unit/Troops
E-Learning site on ABC for
GSEM (02116) - for
pre-recorded webinar
specific to GSEM
http://cookieu.abcsmartcookies.com/
Service Unit/
Troops/Parents
Online Resource Library &
Forms
www.girlscoutseasternmass.org/forms.html
Troops
Questions about COBS
[email protected]
Troops/Parents
Age appropriate
educational activities,
nutritional cookie
information
www.abcsmartcookies.com
COCO-online interactive
system for troops and
girls to communicate to
each other and customers
during the cookie sale
http://www.abcsmartcookies.com/goals/
Troops/
Parents/Girls
EMAIL ADDRESSES & IMPORTANT LINKS• Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
38
5 for
Five!
What is “5 for Five”?
This is a contest designed to increase your cookie sales. You ask customers who might have
planned to only purchase two or three packages of cookies to purchase 5 packages; it’s a
win for everyone! You sell more cookies and the customer has a chance to win 5 cases of
cookies—that’s 60 packages!
How does “5 for Five” work?
 Customers who buy five (or more) packages of cookies will fill out an entry form with
their contact info. The more cookies a customer buys, the more chances they have to
win! That’s because for every five packages they buy, they receive an entry form. For
example, if a customer buys 20 packages of cookies they receive 4 entry forms and
therefore 4 chances to win!
 Troops will collect the entry forms from the customer and mail or drop off to any
Council office
 All entries must be received at a council office by March 7, 2014
What is the prize?
Five people will receive five cases of Girl Scout cookies! On March 31, 2014, Council will
randomly select five names from all entries received.
When does the contest start?
This contest officially begins on December 13, 2013 and runs through March 4, 2014. “5 For
Five” entry forms should be given to any customer who purchases five or more packages of
cookies.
How do I get the entry forms?
Entry forms can be found in your 2014 Troop Cookie Book as well as the GSEM Resource
Library. Entry forms will also be given to your Troop Cookie Advisor (TCA). Your TCA will
disperse the entry forms.
If customers comment that they don’t need the big prize (five cases
of cookies), be sure to tell them that they can donate the cookies to
“Cookies for a Cause” or another need-based organization, or they
can choose to take the prize and be the most popular person in their
neighborhood come summer when everyone else has eaten all of
their Girl Scout Cookies!
Question about “5 For Five”?
Email: [email protected]
39
5 FOR 5 • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
GIRL SCOUT TROOP NUMBER : ____________________
GIRL SCOUT TROOP NUMBER : ____________________
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
GIRL SCOUT TROOP NUMBER : ____________________
GIRL SCOUT TROOP NUMBER : ____________________
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
GIRL SCOUT TROOP NUMBER : ____________________
GIRL SCOUT TROOP NUMBER : ____________________
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
Receive 1 entry form for every 5
packages of cookies purchased for a
chance to win
5 for
Five!
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
CUSTOMER
NAME:___________________________________________________________
PHONE NUMBER:_________________________________________________
EMAIL ADDRESS:_________________________________________________
I PURCHASED MY COOKIES AT? (location/town)
_________________________________________________________________
GIRL SCOUT TROOP NUMBER : ____________________
GIRL SCOUT TROOP NUMBER : ____________________
5 FOR 5 ENTRY FORMS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
40
There’s more to cookies
than what’s in the box...
COOKIES FOR A CAUSE
Girl Scouts strive to make a difference in
the lives of the people around us
by donating to organizations locally and globally.
By purchasing an extra package (or two! or three!)
of cookies, you help us share a Girl Scout tradition
Cookies collected by GSEM Council
will be donated to the following organizations:
Thank you for your support of Girl Scouting!
41
COOKIES FOR A CAUSE FLYER • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014•
Gluten Free Forms
Pre-Order Form
Service Unit:
______________________________
# of cases (12 pkg./case):
_________________
Troop #:
_______________
Cupboard (circle one):
Boston | Waltham | North Andover | Middleboro
Contact’s Name:
_______________________________
Contact’s Phone #:
_____________________
*Last date to pre-order gluten free cookies is December 31st*
Return completed forms by FAX (781-893-0022) or EMAIL ([email protected])
Important Notes about Gluten Free Purchases:
 COOKIES AVAILABLE STARTING JANUARY 23RD
 Gluten Free Cookies are sold at $5.00 per pouch
 Troop Proceeds are $1.50 per pouch—no girl recognitions are awarded
 Gluten Free cookies CANNOT be returned
 Available at Council Cupboards Only: Boston, Waltham, North Andover, and Middleboro
 Cash, Online Payments, Troop or Bank Checks, and Money Orders are acceptable forms
of payment
 All payments for gluten free cookies need to be separate from any other Cupboard
payments (e.g. Planned or Initial Orders)
 Limited supply; sold on a First-Come, First-Serve basis
Payment Information:
 All payments are due with 10 days of pick-up
 Troop member that is responsible for financial payments MUST be notified of a balance
due for gluten free cookies; payment due for gluten free cookies is NOT reflected in SNAP
 “Gluten Free Payment” option is available on the Online Payment System
Purchase Form
Pick-up Person’s Name:
______________________________
Pick-up Person’s Phone #:
____________________
Order Amount (in cases):
____________________
Amount Due ($42/case):
$______________
Form of payment (circle one):
Cash | Online | Troop Check | Bank Check | Money Order | Deposit Slip (#__________________)
Customer Signature: __________________________________________
Purchase Date: _______________
GLUTEN FREE FORMS • Girl Scouts of Eastern Massachusetts Cookie Sale 2013-2014• www.girlscoutseasternmass.org
42
Council Cupboard Info
Council Cupboards will be closed from December 25 through January 1st!
Middleboro
Waltham
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed
10 a.m.- 4 p.m.
12 p.m.-7 p.m.
10 a.m.- 4 p.m.
10 a.m.- 4 p.m.
10 a.m.- 4 p.m.
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed
10 a.m.- 4 p.m.
12 p.m.-7 p.m.
10 a.m.- 4 p.m.
10 a.m.- 4 p.m.
9 a.m.- 12 p.m.
Closed
781-373-4204
265 Beaver Street
Waltham, MA 02452
[email protected]
774-766-6930
111 East Grove Street
Middleboro, MA 02436
[email protected]
Boston
North Andover
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed
Closed
10 a.m.- 4 p.m.
10 a.m.- 4 p.m.
10 a.m.- 2 p.m.
Closed
Closed
617-482-1078
95 Berkeley Street
Boston, MA 02116
[email protected]
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed
10 a.m.- 4 p.m.
12 p.m.-7 p.m.
10 a.m.- 4 p.m.
10 a.m.- 4 p.m.
9 a.m.-12 p.m.
Closed
978-701-6344
1740 Turnpike Street
North Andover, MA 01845
[email protected]
We are always looking for
energetic and enthusiastic
people to volunteer in our
council cupboards. If you’re
interested, please contact the
cupboard of your choice.
43
COUNCIL CUPBOARD INFORMATION • Girl Scouts of Eastern Massachusetts Cookie Sale 2012-2013• www.girlscoutseasternmass.org
NOTES
NOTES