PERSONAL DETAILS
Name:
Born:
Address:
Phone:
Email:
Linkedin:
Blog:
Jez Lister
UK,
Flat 1, 11 Park Avenue, Roundhay, Leeds LS8 2WF
07775 934260
[email protected]
https://uk.linkedin.com/in/jezlister
jezlister.com
PROFILE
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Over 20 years senior Programme, Portfolio & Project Management from small projects to £30m
programmes; Global Portfolios of 50 projects with 30 direct reports; Covers IT and Change
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Multiple end-to-end lifecycles in complex multi-functional organisations (Government, Financial
Services, Legal and HE) with challenging stakeholders to board level and third party suppliers
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Transforms concepts into programmes; discovery phase; business case; business requirements;
shaping the programme and building highly motivated & effective delivery teams
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Over 30 years in IT; including Procurement, Digital/Mobile, COTS, ERP, CRM, SaaS, BI,
Development, (Waterfall & Agile); Mainframe, Networks and Desktop;
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Track record of Change & Transformation; Post Graduate in Management; TOM, Process
Design, L&D, Stakeholder Management, Cultural Change, Continuous Improvement
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Head of Project and Programme Delivery at KCOM and University of Nottingham
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Implemented Service Management (ITIL v3) in Home Office
CORE SKILLS
Project, Programme, Portfolio & Delivery Management, Governance and PMO Setup, Stakeholder
Management to Board Level, Excellent Communications, Digital Projects, CRM, PRINCE2, MSP,
SaaS, ITIL v3, Lean, Waterfall, Agile, SCRUM, Team Building, Mentoring, Best Practice, CMM, Risk
& Issue Management, Planning, Reporting, MS Office, MS Project, Oracle, Clarity, Jira, Support
Works, Security, Information Assurance, Infrastructure.
ACHIEVEMENTS
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Setup and run a Portfolio of 30 projects with 15 project managers and a budget of £15m
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Delivered major transformation programme for Home Office saving £3.5m pa
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Setup Global PMO and Centre of Excellence responsible for the delivery of 50 projects across
UK, China and Malaysia. Covered restructure: people, process, tools
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Published several Project and Portfolio Management related articles – JezLister.com
April 2015
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CAREER SUMMARY
Programme
Managed a Digital Transformation Programme resulting from a series of 3
Manager
Mergers and Acquisitions. Involved defining the target business-operating
Slater & Gordon
model and ensuring systems, processes and people were ready in line with
Nov-14 to April-15
the aggressive programme timeline.
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Set up Governance & Comms arrangement across UK and Australia
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Agreed standard TOM for use by all core users irrespective of location
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Implemented COTS products and customisations using Agile/SCRUM
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Liaised with L&D to ensure all new staff were trained and orientated
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Managed multiple on-boarding of newly acquired staff
Change Consultant Jez was asked to review current systems across O2 and Capita for
Capita
compliance with FSA Regulatory standards on ‘Complaints & Dissatisfaction’
Sep-14 to Nov-14
and to make recommendations on remediation work.
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Worked with external consultants to define ‘what good looks like’
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Performed gap analysis comparing ‘as is’ and ‘to be’
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Made recommendations and scope new programme to be run internally
Head of Global
Supporting CIO, led a Change and Transformation programme to introduce
Portfolio Delivery
best practice delivery of IT Projects across the University inc UK, China and
(UK, China,
Malaysia; and to manage the portfolio delivery function consisting of 30 staff
Malaysia)
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Delivered repeatable Framework for delivery of highly successful
strategically aligned projects and programmes using PRINCE2, MSP with
University of
Nottingham
Feb-13 to Jun-14
interfaces to Service Management (ITIL v3) and Agile Development
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Restructured and recruited new talent to compliment existing
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Set up Centre of Excellence PMO controlling over 50 global projects
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Implemented Agresso ERP Financials, Procurement (P2P) & BI
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Set up multiple third party supplier agreements for IT Services
IT Delivery
Led one of several work streams in the £130m plus IT Change Programme.
Manager
Responsible for developing security policies, processes and technology
solutions to safeguard the new Siebel CRM system from potential internal,
DWP Child
Maintenance Group
Mar-12 to Dec-12
and external security threats. Managed team of 4 Project Managers.
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Conducted risk assessment and produced risk treatment plans
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Initiated projects for: Public Portal, Perimeter Security (Firewalls),
Access Management, Single Sign-on, User Activity Monitoring,
Firewalls, Protective Monitoring & Intrusion Detection and Pen Testing
April 2015
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Gained CESG Tailored Assurance Service (CTAS) accreditation
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Set up ITIL based Security Incident and Problem Management
Portfolio Delivery
Worked within the £720m IT Transformation Programme and had
Manager
accountability for the General Insurance Portfolio of circa 30 projects.
Worked with Business and Change Managers to define and agree a viable
Coop Bank
portfolio to support Business needs including Regulatory Change,
Compliance and Risk. Line managed 15 project managers and other IT and
Dec-10 to Mar-12
business specialists.
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Won IT Industry award for “Rapid Response” due to level of change
accomplished in a short space of time
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Implemented new Claims Handling process and system
Programme
Digital Programme to replace the paper based criminal record disclosure
Manager
applications to save £3.5 pa. Built the Business Case and initiated new
programme consisting of Oracle CRM, Integration, and Business Change.
CRB – Home Office
Several external stakeholder groups including suppliers were identified e.g.
Police, Ministry of Justice, Home Office, ISA, Fujitsu, Steria, Cap Gemini,
Dec-08 to Sep-10
Capita and HP. This meant that stakeholder management and
communications were a key element in the programme’s success.
Built multi-disciplinary team covering change managers, process design,
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communications, testing etc.
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Delivered on time and to budget then rolled out to 50+ organisations
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Set up service delivery processes for handling incidents, changes and
problems from a single source contract to a multi-supplier landscape
Project Manager
A Lift and Shift programme separating the Careers Advice division of the UFi
organisation and migrating it into the Learning Skills Council (LSC) including
Ufi (Learn Direct) &
40 plus staff, new accommodation, call centres, and 1,500 pages of web
LSC
content - rebranded and moved to direct.gov.
May-08 to Oct-08
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Set up programme and delivered the move within very tight timescales
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Facilitated negotiations with unions and the various Departments
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Managed an IT work stream to deliver a new platform for running the
Careers Advice web presence on Direct.gov
Programme
Set up from scratch the Provider Referrals and Payments programme to
Manager
streamline the way 1.8m jobseekers were referred for training, and bringing
about greater controls of an annual expenditure of £1 billion. This involved
April 2015
Page 3 of 5
DWP – Jobcentre
20,000 users throughout the UK and was very focussed on Business
Plus
Change- not just IT.
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Sep-05 to Apr-08
Built the business case and gained acceptance at the Jobcentre Plus
Board and Investment Committee to trial a COTS solution
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Procured and managed 3rd party resources to develop the system
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Ran pilot solution in the South West region and formed a template for
rollout to other regions
Project Manager
Managed a technical project to replace mainframe and mid range systems
HBOS
and to consolidate between Bank of Scotland and Halifax Bank. This was tied
Feb-05 to Aug-05
in with providing improved DR capability and cross-site working.
Head of Projects
Accountable for delivery of a portfolio of 40 projects and a team of 12 project
KCOM (Hull)
managers and introducing best practice PPM processes including the PMO
Jul-04 to Jan-05
Consultant
Consultancy on behalf of Tribal. Clients were mainly Housing Associations,
Tribal PLC
Local Authorities (Housing and Finance) who were involved in the selection,
Nov-03 to Jul-04
procurement and implementation of COTS products.
Programme
Specified, Procured and Implemented new Commercial Off the Shelf (COTS)
Manager
software package for Housing. The new services had to be built from scratch
Coventry City
and involved the creation of a new team and business processes.
Council
Apr-03 to Nov-03
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Worked with the new team to capture requirements
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Managed the formal tender process and led supplier negotiations
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Managed the implementation and Service Transition
Portfolio &
Procured and Implemented several COTS packaged for use in Local
Programme
Government and set up new Contact Centres
Manager
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Meritec/BT
Apr-01 to Mar-03
Worked with BT and Liverpool Direct to plan the portfolio of work and to
identify products and solutions
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Set up a framework of Governance to be applied to projects and
programmes
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Initiated projects to deliver service improvements and replace
mainframe applications with best of breed COTS products
Programme
Year 2000 compliance across the entire infrastructure estate including IBM
Manager
mainframes, mid-range, NT, Netware, Oracle. Created a test lab or ‘model
April 2015
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IBM (Bank of
Scotland / Halifax)
Aug-98 to Mar-01
office’ to support full end-to-end integration testing across all systems.
Managed three end-to-end contact center implementations from business
case to site prep & technology rollout.
Senior IT
Responsible for IS/IT strategy and advising departments. This involved
Consultant
making proposals to Dept Heads and Committees and running various
Leeds City Council
procurements including OJEC. Introduced new framework agreement for IT
Sep-94 to Aug-98
services covering Hardware, Maintenance, Consultancy and Application
Development saving in the region of £18m over the life of the contract.
BT/Syntegra
Various roles including software development, team leader, bid manager,
Apr-85 to Sep-94
project manager and support manager.
1979 to 1985
Jez progressed from programmer, analyst, team leader and technical design
with BT, NHS, Leeds Polytechnic and Gibson Wells
EDUCATION
2011 – Agile Project Management
2010 – ITILv3 Foundation
2008 – MSP Practitioner
1999 - PRINCE 2 Practitioner
1997 - Graduate of the Leeds ‘Common Purpose’ Leadership Programme
1991 - Post Graduate Diploma in Management Studies (DMS)
1982 - HNC Computer Studies
Full spectrum of Blue Chip training both technical and managerial
April 2015
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