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John Hancock Center
Electronic Tenant® Portal
Created on June 21, 2015
Building Operations: Building Management
The Office of the Building for John Hancock Center is currently located in Suite 1330. The normal hours of
operation are 8:30 a.m. to 5:00 p.m. Monday through Friday, except holidays.
The following personnel can be reached at 312.794.7777 and are available to assist you:
Title
General Manager
Operations
Manager
Tenant Services
Coordinator
Name
Nancy
Capadona
Email
Erin E. Rodil
[email protected]
Shenica
Collins
[email protected]
[email protected]
Building Operations: Building Holidays
Listed below are the building holidays observed each year that will assist you in planning your operations
during the year.
New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
Although an Engineer is always on duty, certain services are not provided on weekends and the holidays
listed above.
Building Operations: Security
Security Personnel enforce building regulations, maintain order, investigate building alarms, screen
personnel entering and exiting the building and are on the alert for any unusual activity within the building on
a 24 hours per day, 7 days per week basis.
The following personnel are available to assist you:
Title
Name
Phone
Number
Email
Director of
Security
Alvin
Hargrove
312.751.3695
[email protected]
Building Operations: Leasing
The leasing company for John Hancock Center is The Hearn Company and is located in the Office of the
Building.
Listed below is the contact information for the authorized representatives.
Title
Name
Leasing Director Ed McKim
Phone
Number
312.408.3000
Email
[email protected]
Building Operations: Engineering
Engineering Personnel are available 24 hours per day, 7 days per week to assist with any building
operations. In the event of an emergency please call 312.794.7777.
The following personnel are available to assist you:
Title
Chief Engineer
Name
Bill Casey
Phone Number E-Mail
712.794.7777
[email protected]
Building Operations: Rent Payments
Rent and escalations are due on the first of the month, unless otherwise stipulated in the Lease.
Miscellaneous charges are due within 30 days of the invoice date. All payments that are delinquent are
subject to late fees as allowable by the Lease.
All payments should be made out to:
JHTC Holdings LLC
All payments should be mailed to:
The Hearn Company
c/o John Hancock Center
875 N. Michigan Avenue, Suite 1330
Chicago, IL 60611
To remit payment via wire:
Bank Name: JP Morgan Chase Bank, N.A.
ABA Routing Number: 021000021
Swift Code: CHASUS33
Location: New York, NY
Credit to Account of: JHTC Holdings LLC Operating Account
Account Number: 221358995
Please do not send correspondence to the lockbox address, unless it pertains to the payment remittance.
Building Security: General Access
The John Hancock Center’s concourse lobby entrance is open to the public daily from 7:00 a.m. to 10:00
p.m.
The Delaware Street lobby entrance is open to the public Monday through Sunday, from 7:00 a.m. to 7:00
p.m. and the main lobby entrance on Chestnut Street is open to the public twenty-four hours a day, seven
days a week.
Normal business hours to the Commercial side of the building are Monday through Friday, 8:00 a.m. to 6:00
p.m. and 8:00 a.m. to 1:00 p.m. on Saturday, excluding Sundays and Holidays.
Building Security: Tenant Access
The Tenants will present the keycard to the Security Staff for picture and “active status” verification at
Chestnut Street lobby each time the Tenant enters the building.
Tenants with active keycards will not be required to submit to having their possessions searched.
However, the building reserves the right to search the contents of any bag or parcel at any time.
All elevators are programmed in a locked-down position and require keycards for activation. Tenants
must swipe the keycard across the card reader that is located in the lower left hand corner of the
elevator cab and then press the floor number they wish to access for elevator activation.
Keycards are programmed for each Tenant based on the Tenant’s management authorization.
Tenants are required to display the photo identification keycard on their clothing at all times,
throughout the building.
Building Security: Guest Access
Tenants must register their guests at the building website:
http://www.johnhancockcenterchicago.com/tenant.html
Steps taken to register a guest are as follows:
Select “New Visit”
Enter the required information
Click “Save”
Click “Done”
Guests of Tenants are required to complete a guest registration card.
The name of the guest will be verified with a list of guests registered by Tenants of the Building.
Building Security: Keys and Keycards
Two (2) suite keys and one (1) set of restroom keys will be provided. Photo identification keycards for all
employees on staff at the time of move in are provided to each firm upon moving into John Hancock Center.
Photo identification keycards require the following for implementation:
Each employee must complete a Photo Identification Keycard form.
This form must be signed by your company’s authorized management representative.
An online work order must be submitted through
http://www.johnhancockcenterchicago.com/workorder.html requesting the badge to be completed.
Click here to download a Photo Identification Keycard Form
The authorized management representative must designate the hours of access to the Tenant suite
and building.
The completed form is required in order to receive a keycard.
It is important for Tenants to keep an internal list of the names of each employee in order to report
lost or stolen cards as well as new hires and terminated employees.
Tenant employees who later transfer into John Hancock Center or are hired after the move in date will
be charged for their keycards. New keycards and replacements for lost, stolen and broken keycards
cost $17.00 each.
Pictures are taken on Tuesdays 9:00 a.m. - 11:00 a.m. and Thursdays 2:00 p.m.- 4:00 p.m. ONLY. No
appointment needed during these times.
Please remember to collect all keys and keycard passes from terminated employees and immediately
contact the Office of the Building to deactivate keycard passes.
Building Security: Parking Garage Access
Tenants who purchase monthly parking privileges are provided a parking garage access card.
When entering the parking garage, the access card is provided to the security guard for active status
verification. Upon approval by security staff, the access card is swiped and access provided to the
parking garage.
Tenants with active keycards will not be required to submit to having their vehicles and possessions
searched. However, the building reserves the right to search the contents of any vehicle at any time.
All daily parkers who do not have monthly parking privileges are required to submit their vehicles to a
full inspection, including the trunk and any possessions within the vehicle.
Upon entering the building from the parking garage via the garage elevators, Tenant monthly parkers
and Tenant daily parkers may proceed directly from the parking garage to their suite without checking
in at any of the building entrances security desks.
Tenant guests who park daily in the parking garage must check in at the Chestnut lobby for access to
the tower floors of the building.
Tenants can contact the parking garage manager at 312.944.5994 for rates and services.
Building Security: Property Removal
Please have all personnel removing items such as office furniture and equipment from the premises obtain a
Property Removal Pass, a supply of which can be obtained in the Office of the Building. This form is
necessary when removing any items from the building and must be signed by an authorized employee.
All Tenants must submit to the Management Office a Property Removal Authorization Form. Please fill out
and return to the Office of the Building with the authorized names. The Property Pass Authorized Signature
Form is a safeguard form kept on file at the Office of the Building.
Building Security: General Office Security
Security Personnel enforce building regulations, maintain order, investigate building alarms, screen
personnel entering and exiting the building and are on the alert for any unusual activity within the building on
a 24 hours per day, 7 days per week basis.
Security within a Tenant's space is the responsibility of the Tenant, although security personnel will provide
assistance when requested.
This Electronic Tenant® Handbook lists the building rules, regulations and procedures for various
emergencies that will hopefully never occur in your suite or at the John Hancock Center.
Please contact the Office of the Building at 312.794.7777 should you have any questions or problems
regarding security. A complete list of rules and regulations is incorporated in each Tenants lease document.
Building Security: After Hours Security
There are often times when Tenants are required to work after hours, frequently alone. In an effort to ensure
Tenant security, we ask that all Tenants working after hours call the security desk (312.751.3695) and
inform the officer of your presence in the building.
Building Security: Security Reports
In order to provide an efficient system in reporting security problems (i.e. in need of an ambulance,
disorderly person, etc.) the following sequence should be used for reporting a problem.
For emergencies dial 9-1-1 first, and then follow up with call to security.
For non-emergencies during normal business hours, contact the Security Desk at 312.751.3695
When calling security, make as detailed a report as possible and give the following information:
Your name.
Your company and suite number.
Report the problem, be brief but accurate.
If the call is due to an incident regarding a strange person or solicitor, give security a description of
the person and the direction the person went after making contact with you (i.e. to an up or down
traveling elevator, to a stairwell, to the Tenant next door, etc.)
Building Security: Tenant Office Security
Building Management and Security will make every effort to provide a safe and problem-free environment
for its Tenants. Individual Tenants are responsible for their demised space.
The following is a list of suggestions which will help secure your office:
Keep corridor doors closed. Receptionist and other personnel nearest your corridor doors should be
alert for unauthorized visitors. Make sure that the corridor door is closed and locked when leaving at
night. Do not depend upon the door closer when leaving at night. When there is no one in the office,
do not leave the door unlocked, even for a short time.
Handbags, coats and other articles of value should not be left unguarded in reception rooms, even for
a few minutes. Portable articles, when left on desks or in open drawers, or even in unlocked drawers
are easy for the expert sneak thief.
If your firm plans to close for a special holiday or plans an early closing on a particular day, notify the
post office to discontinue deliveries. Delivered items outside the door are a sure tip off that the
premises are unoccupied. Theft from within the building is possible. Also, please be sure to notify The
Office of the Building.
Special care should be taken during the times best suited for pilferage the 30 minutes just after
opening, at lunch hours and before closing when there is maximum movement of personnel and
absence from work areas and offices.
Serial numbers of major office equipment should be recorded to aid police in recovering property in
the event of loss or theft. All easily removable equipment should be kept in locked storage overnight.
The following is a list of suggestions which will help secure your office (continued):
Be sure to see that any combination is thoroughly mixed when closing a vault or safe. Do not leave a
memorandum of vault or safe combinations on desks.
Building Management is not responsible for loss of Tenants' personal property. Personal items should
be locked in a secure area at night or whenever an employee is away from his/her desk for an
extended length of time.
Building Management will notify all Tenants in memorandum form of all holiday closings of the
Management Office and other important information as needed.
In addition, all personnel working after hours and on weekends must use their keycard upon entrance.
Tenants should be sure that their personnel who work these off hours understand that they are to sign the
building register, if no keycard is available to them. For added safety, please notify Building Security
whenever someone will be working late in the office.
Building Security: Lost and Found
Contact the Building Security 312.751.3695 to claim items that have been lost or found in the building.
Building Security: Solicitation
For the convenience of our Tenants, John Hancock Center maintains a policy that solicitors are not allowed
in the building. We would like to re-emphasize this policy because it is known that some solicitors conduct
their solicitation merely as a pretext to survey Tenants' premises for possible theft.
All Tenants, visitors and building contractors must openly wear their photo/visitor keycard. The "no
solicitation" policy is intended to protect Tenants from exposure to theft and to prevent unwanted interruption
of their business.
Building Services: Cleaning Services
Cleaning and Janitorial services at John Hancock Center are provided by Harvard Maintenance.
Present within the building during the day are five Day Porters and one Day Matron to respond to Tenant’s
cleaning needs. At night, after 5:00 p.m., a Night Cleaning Supervisor and cleaning staff are also on duty.
Should you wish to request special cleaning services, please call the Office of the Building at 312.794.7777.
If you need to have unusual or large items discarded by the evening janitorial staff, affix the multi-lingual
orange stickers to the appropriate items to be discarded. Stickers can be received by placing an online work
order at http://www.johnhancockcenterchicago.com/tenant.html.
Building Services: Recycling Program
John Hancock Center has successfully implemented a building-wide recycling program. The building
currently recycles most paper. Blue recycling bins are distributed upon request. For more information, call
the Office of the Building at 312.794.7777.
Building Services: HVAC
Service Hours
Monday through Friday: 8:00 a.m. till 6:00 p.m.
Saturday: 8:00 a.m. till 1:00 p.m.
Sunday and Holidays: None
Additional heating and air conditioning is available after hours upon request. Requests should be made prior
to 4:00 p.m., Monday through Friday and submitted online through the Tenant Services Site. A charge will
be made equal to the scheduled rate per hour. Click here to view Building Services Price List.
Click here to enter the Tenant Services Site
Building Services: Maintenance Requests
Maintenance requests should be created through theTenant Services Site. The Office of the Building will
then dispatch the necessary personnel. Tenants are able to track the progress of their service request by
selecting on the I.D. number provided and scrolling down to view the history. Service requests are billed on a
monthly basis and back-up can be obtained through the Tenant Services Site. Maintenance rates are
included on the Building Services Price List.
Click here to enter the Tenant Services Site
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various Building Management service requests. Hard copies of all forms are available from the Office of the
Building as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already
installed on your computer, it can be obtained for free at www.adobe.com.
Bomb Threat Report Form
Photo Identification Key Card Form
Office Census Form
Tenant Elevator/ Lobby/Entry Door/Directional Signage Request Form
Building Services: Building Signage
There are three forms of building signage: building lobby directory signage, tenant elevator lobby
directional signage and suite entry door signage.
Immediately following the execution of your lease with John Hancock Center, it is imperative to return each
of the signage request forms to the Office of the Building. Once received, the order will be processed and a
mock-up will be returned to you for your review prior to placing the order with the signage vendor. Once the
order is placed, delivery and installation will take approximately six weeks.
Click here to download Building Signage Forms
Normally, John Hancock Center provides the initial lobby directory, door signage and elevator directory
signage. Additional signage may be added for a nominal charge. Please refer to the Building Service Price
List for costs associated with additional orders for signage.
Building Services: Postal Services
All mail is handled by the U.S. Postal Service and delivered once daily to office suites. Mail can be
deposited in the first floor lobby boxes for pick-up. For your convenience there is also a Post Office located
on the Concourse level. Building personnel will not be responsible in any way for Tenant mail or packages.
UPS, Airborne Express and FedEx will deliver their own packages to the Tenant suites.
Delivery personnel will wear a building issued photo ID card or Approved Vendor tag. All deliveries to
Tenant suites must be accepted by a Tenant employee. At no time are Tenants, vendors or overnight
delivery personnel allowed to leave parcels in the common corridor.
Building Services: Shipping and Receiving
A loading dock and adjacent freight elevator for shipping and receiving is located in the rear of the building
on the ground/lower level. Normal hours of operation of the freight elevator and loading dock are 6:00 a.m.
to 6:00 p.m. Monday through Friday and Saturday 7:00 a.m. to 3:00 p.m. At no time are building employees
allowed to sign for, or in any other way be responsible for Tenant shipments, mail or parcel pick-up or
delivery.
Loading Dock and Elevators:
Trucks
The door height when fully opened is 12' 8".
The ramp slope is 17.54 degrees. Underhangs on rigs will scrape concrete because of the slope.
The maximum length of rig allowed in dock is 38 feet without underhung racks. NO LO-BOY RIGS
are allowed in dock.
Loading Dock and Elevators (continued):
Freight Car Sizes
Freight Cars # 5 & 6 services the Concourse through to the 44th floor.
Car 5 capacity is 4,000lbs - Car 6 - capacity is 5,000lbs
Cars 5 & 6: Door WxH is 4' x 7" and Hatch Opening 4' 5" x 1' 11"
Car 5 inside cab dimensions: WxDxH = 7' 9" x 5' 4" x 7' 10"
Car 6 inside cab dimensions: WxDxH = 7' 2 5/8" x 6' 11" x 7' 10"
Freight Car # 4 services the Concourse (upon request) and runs to 16, 42, 44 and 93 through 98
Car 4 capacity is 4,000lbs (has 8,600lb capacity under special conditions)
Car 4 door WxH is 3' 9" x 8' 0"
Car 4 inside cab dimensions: WxDxH = 5' 6 1/2" x 7' 2" x 10' 0"
Building Services: Building Service Price List
(Administrative Fee of 20% will be added for various services)
Service
Engineer
Keys
HVAC—After Hours
Heating
HVAC—After Hours
Cooling
Hours of
Availability
6am - 5pm M-F
After 6:00pm M-F
After 1:00pm
Saturday
All day Sunday
After 6:00pm M-F
After 1:00pm
Saturday
All day Sunday
Rate
$66.40 per hour
All keys: $11.00 each.
$175.00 per hour
$150.00 per hour
$38.16 per person per hour
(1/2 hr. minimum).
Price of bulb plus 1/2 hour
After Normal
Light Bulbs
minimum labor charge of
Business Hours
$38.16
8:30am-4:00pm M-F In House Gondola: $60.00
24-48 hour advance 20 Yard Dock Dumpster:
$255.00
Dumpster
request
24-48 hour advance
30 Yard Dock Dumpster:
request
$290.00
Security
Unlocks: $25.00 each.
Keycards for Building 6am - 2pm M-F
New or Replacements: $17.00
Access
each
$60.00 per hour
72
hour
advance
5:00pm-9:00pm M-F
Elevator Move/Dock
request
$70.00 per hour
Time
4 hour minimum
7:00am-11:00am Sat
No Sundays or Holidays
Electrician
6:00am-2:00pm M-F $102.00 per hour. Quote
recommended
Carpenter
6:00am-2:00pm M-F $110.00 per hour. Quote
recommended
Painter
6:00am-2:00pm M-F Estimates provided by
approved building contractor
Plumber
6:00am-2:00pm M-F $106.00 per hour. Quote
recommended.
Telephone/Cabling
6:00am-2:00pm M-F $100.00 per hour. Quote
recommended
Janitorial Requests
6am - 2pm M-F
Emergency Procedures: Emergency Contacts
Police/Fire
Department/Ambulance
Office of the Building
Security Control Office
911
312.794.7777
312.751.3695
The building address for emergency vehicles is: 172 East Chestnut Street
Please remember, anytime you call the police, fire or emergency medical service, notify Building
Management and Building Security to ensure that they are properly prepared for the arrival of the
emergency vehicles.
Ambulance Protocol
Should the need arise for an ambulance, follow the listed procedures:
1. BE CALM, DON'T PANIC
2. Call 911 - this is the Chicago Fire Department Rescue Squad and give the following information:
The name of your company.
The building address: All emergency vehicles must be directed to 172 E. Chestnut Street.
Your floor and suite #.
The symptoms of the problem.
3. Call Building Security at 312.751.3695 and tell them to stand by for an ambulance.
Give your company name and suite number.
Security will have one of two elevators ready for the rescue squad upon their arrival and escort them to your
office.
Emergency Procedures: Emergency Safety Procedures
After Hours Emergency Contact List
In case of emergency, security personnel may be required to contact someone in your office. Please fill out
the Emergency Contact Form and return it to the Management Office at your earliest convenience.
On-line Fire and Life Safety Training Presentation
The custom multimedia presentation includes life safety information that is specific to your building and
geographical location. The objective of the presentation is to provide you with essential information that will
help you during a crisis event.
In an effort to maximize your learning experience, this presentation integrates digital images, 3D graphics,
voice narration, and text. The duration of the presentation is approximately 30 minutes in length but you can
pause, rewind and forward as desired. This presentation is available for your access 24/7. To view the
presentation log onto www.johnhancockcenterchicago.com, click the Tenant Resources tab at the top of the
page and then click on Life Safety.
Office Census
For reasons related to security, fire & life safety procedures and general building operation, the city of
Chicago High Rise Ordinance requires a semi-annual census of the population of John Hancock Center.
Please complete the Office Census Form and return to the Office of the Building at your earliest
convenience.
Click here to download an Office Census Form
Emergency Procedures: Bomb Threats
Because not all bomb threats are the same, good judgment and the cooperation of employees are
especially necessary. A particular area or floor, a number of floors, or possibly the entire building may have
to be relocated in the event of a bomb threat.
In the event that a bomb threat is phoned into your office, it is imperative that the person receiving the threat
not risk breaking the telephone connection by attempting to transfer the call. Have someone else call 911 to
report the call. The call should be extended for as long as possible, gathering as much information as
possible.
Immediate arbitrary relocation or evacuation is not recommended. If the City Police or Fire Department
suggest that you evacuate your area due to a bomb threat, it is important to have personnel first make a
visual search of their own desks and surrounding areas. Since the employees are familiar with the
workplace surroundings and what belongs (or doesn’t belong) there they are more likely to be able to
identify any unusual items. Suspicious items could include boxes, cigarette packs, bags or purses, etc. If a
suspicious item is located, do not touch it or cover it.
In case of an evacuation due to a bomb threat, the elevators can be used. However, in the case of a bomb
explosion or fire, you should not use elevators, unless specifically instructed by Fire Department or Police to
do so. It is also good practice to assign someone to make a final inspection of the area to be sure everyone
has been relocated.
Building Management will quickly make a search of the public areas involved. Whenever possible, the
Tenant should have representatives available to assist with the search of areas requested.
Please be sure that all employees have the checklist handy at their desks. As much detail as possible
should be recorded and all descriptions that apply should be checked off or circled.
Click here to download a Bomb Threat Report Form
Emergency Procedures: Medical Emergency
If you, or someone in your area, need(s) immediate medical help, inform the nearest person to phone 911
for help; if no one is around, immediately dial 911 from the closest telephone. Be sure to give your name, the
building name and address, your floor and location and your telephone number. Inform the Security Control
Office (312.751.3695) or Security Personnel that you have called 911 and that an emergency team will be
arriving; give them your name, phone number and location so they can recall an elevator and guide the
response team to the correct place.
Emergency Procedures: Toxic Hazards
If there is a toxic spill or exposure, immediately get to an area where you are not exposed and call 911. Give
the building address, floor and phone number and also what type of spill. Also inform the Security Control
Office at 312.751.3695. Take action to contain the hazard; close doors behind you and always follow all
safety procedures when working with toxic materials.
Emergency Procedures: Civil Disturbance
Do not go through an unruly crowd to exit or enter the building. If there is violence involved, call 911 and
inform them of the situation and answer questions asked by the operator. Also inform the Security Control
Office at 312.751.3695.
Emergency Procedures: Elevator Malfunction
Should the elevator stop while you are in it, be assured that you are safe. Use the emergency button to
summon help and then communicate via the emergency intercom.
Elevator equipment and performance are constantly monitored during regular business hours. Should you at
any time experience any irregularity or difficulty with elevator service, please note the elevator car number
and report it immediately to Lobby personnel or the Security Control Office at 312.751.3695.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular
weather phenomenon. A Warning means that the weather condition has been spotted and prompt action
must be taken for safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should be kept in mind:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Introduction: Welcome
The Hearn Company welcomes you to John Hancock Center. We hope that you enjoy your tenancy and we
look forward to serving you in every way possible.
To help familiarize your firm with the necessary procedures for your move into John Hancock Center and
the daily operations of the building, please refer to this Electronic Tenant® Handbook, which includes
specifics on insurance requirements, signage, security and emergencies, deliveries, messenger service,
housekeeping and engineering service. In addition, important phone numbers are also listed for your
various needs.
We hope this information will be helpful to your firm. We ask that all personnel become acquainted with
these procedures so that we may better serve you.
Should have any questions, please contact the Office of the Building at 312.794.7777 or visit our office in
Suite 4100.
Welcome to John Hancock Center!
Introduction: About John Hancock Center
John Hancock Center is a 100-story, Class A multi-use building, recognized around the world for its
distinctive architecture, prestigious location and presence on Chicago's skyline. For these reasons, the
building is sought after by both large and small office Tenants.
John Hancock Center offers its Tenants first-class amenities including on-site business services, parking,
dining and retail.
Designed by renowned architects Skidmore, Owings & Merrill, the John Hancock Center has won numerous
awards for its innovative and iconic style, including the Distinguished Architects 25-Year Award from the
American Institute of Architects. The building's distinctive exterior cross-bracing eliminates the need for
support beams, greatly increasing the amount of usable floor space.
John Hancock’s Center interior incorporates rich travertine and marble surfaces with textured limestone.
The elliptical-shaped outdoor plaza has become a favorite meeting place for North Michigan Avenue office
workers, shoppers and tourists. This community oasis is enlivened with plantings, a 12-foot waterfall and
seasonal outdoor dining and music.
Introduction: About The Hearn Company
The Hearn Company is pleased to announce the acquisition of the office and parking elements of the John
Hancock Center.
Hearn has been in the business of owning and operating institutional quality commercial real estate
throughout the country for almost forty years and we are very excited about this newest addition to our
portfolio. You will discover that our management style is very “hands-on” with specific emphasis on service,
personal relationships and attention to detail. We believe this approach is our “signature” and plays a
meaningful role in our success.
We also believe in communication and look forward to receiving your comments (both good and not so
good) as they help us achieve our number one goal: making your “home away from home” a safe,
comfortable and productive environment in which to conduct your business.
Introduction: Operating Instructions
Navigation
You move through the Electronic Tenant® Handbook just as you would a traditional internet site. After
clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters.
Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the
Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms section that contains a number of
downloadable and printable administrative forms. In order to be able use this feature, you must have Adobe
Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the software for
free, click here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back
for updates and new information.
If you have trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or call
the Office of the Building at [email protected] or 312.794.7777.
Policies and Procedures: General Rules & Regulations
Click here to download the General Building Rules and Regulations
Policies and Procedures: Moving Procedures
Telephone Service
The coordination of the installation/relocation of your telephone system is the sole responsibility of the
Tenant and is not included in any part of your premises construction costs. It requires a three-step process
to be completed by the Tenant outlined below:
Contact your local phone vendor
Immediately following the execution of your lease document with John Hancock Center, contact your local
phone vendor (i.e. AT&T, Cypress, etc.) and inform them of your desire to bring service to your new
location. It is imperative to schedule a date as soon as possible to prevent any delays in telephone service.
Local phone service providers can sometimes take up to two months to complete an installation. The
service provider will bring the necessary telephone cabling up to John Hancock Center’s 16th floor (the
“net-pop” room).
Contact the Office of the Building
Upon scheduling a date with your local phone vendor for cable installation to the “net-pop” room on the 16th
floor, the Tenant must contact the Office of the Building to:
a) inform the Office of the Building of your installation date with your local phone vendor and
b) The Office of the Building will then contact the building’s cable management company; Infrastructure
Management Group (IMG). IMG manages the risers for John Hancock Center and is the only vendor that is
allowed to install cable to the Tenant suite from the 16th floor. There is a charge for the completion of this
service.
Click here to view the Building Service Price List
Telephone Service (continued)
Contact your service provider
Once cabling has been installed by the local phone vendor and IMG, your telephone service provider can
install your phone system and the individual phone units. Again, early contact will prevent any transitional
problems.
Pre-approved service provider
With services located at John Hancock Center, Cypress Communications offers an easy and cost effective
approach to providing Tenants telephone and internet services. If you are interested, call 312.759.3112.
Cable Service
Contact your service provider or Comcast at 1.888.824.8763.
Electric Service
All Tenants are required to contact Commonwealth Edison for establishment of electric service billing.
Building Management is unable to establish new service for a Tenant in the building. Please contact the
Commonwealth Edison Business Customer Service Center at 877.426.6331.
Insurance
Per your lease document, each Tenant is required to provide insurance coverage through the duration of the
term of their lease. The specific coverage and amounts are detailed in the lease document. A certificate of
insurance must be submitted to the Office of the Building prior to occupancy detailing the specific coverage.
Additional insured information is needed on the certificate of Insurance as well as on a form CG2010
Insurance Endorsement provided by the Insurance Carrier. Call the Office of the Building at 312.794.7777
for additional insured information.
Major Deliveries and Moving
A Tenant moving in or out and deliveries of any type requiring more than one hour dock time must be
scheduled as an official move with the Office of the Building. All moves must be scheduled at least 72 hours
in advance and certificate of insurance will be required for vendor assisting the Tenant. This is a four (4)
hour minimum charge to the Tenant; a charge for elevator operator’s time will be invoiced to the Tenant.
Commercial elevator times are from 5:00 p.m. to 9:00 p.m. No charge will be incurred for Tenants for their
initial move into the John Hancock Center, unless otherwise noted in Tenant lease.
A Certificate of Insurance indicating the extent of the moving contractor's coverage meeting Hearn's
standards, naming “Hearn” and additional insureds, must be sent to the Office of the Building prior to the
move date. Call the Office of the Building at 312.794.7777 for additional insured information. Hearn reserves
the right to reasonably withhold approval of individual moving contractors.
Moves by company employees are not permitted. Protection of the building carpets, walls and elevators is
required and must be provided by the moving contractor.
Loading Dock – Main Entrance (Mies Van Der Rohe)
Vehicles making deliveries to the building will be stopped at the top of the loading dock ramp on Mies
Van Der Rohe Street. Drivers will be required to present a valid driver's license with proof of vehicle
insurance and have their vehicle and contents inspected.
An “Approved Vendor” keycard will be provided in exchange for the Drivers License. The keycard will
be designated for the Tenant floor to which the vendor will make the delivery.
All deliveries are to be made using the building freight elevators only.
All deliveries to Tenant suites must be accepted by an individual from the firm. At no time will vendors
be allowed to leave parcels outside the door of a Tenant space.
All deliveries must be scheduled through the Office of the Building 24 hours prior to delivery.
Loading Dock – Seneca Street Entrance
All walk-in contractors, caterers, delivery personnel (i.e. Tenant vendors), vendor staff (i.e. Building
Security, Janitorial) and messenger delivery personnel will be required to enter through the Seneca
Street (Mies Van Der Rohe) building entrance and proceed to the loading dock security office.
Security staff will verify all vendor staff who have been provided photo identification keycards through
picture and “active status” verification via a card reader.
All contractors and delivery personnel will be provided a building issued “approved vendor” keycard in
exchange for a state identification or drivers license. The keycard is to be worn at all times and will
provide access to the required floors, only.
Tenants are expected to look for the approved vendor keycards for verification that the contractor has
been approved for access to their floor and suite.
Tenants must schedule all contractors and delivery personnel access through the Office of the
Building 24 hours prior to entering the building.
Tenants must provide a Certificate of Insurance for all contractors and delivery personnel needing
access to the building.
Policies and Procedures: Construction and Repairs
The following requirements are necessary when performing any work within John Hancock Center:
The Office of the Building must be informed of any work being completed in John Hancock Center.
Phone 312.794.7777.
All contractors performing work in John Hancock Center must have a current Certificate of Insurance
on file with the Office of the Building.
John Hancock Center personnel must review all work completed in a Tenant’s suite. Phone
312.794.7777.
All contractors must be signatories to a local collective bargaining agreement.
Policies and Procedures: Insurance Requirements
Certificates of Insurance for John Hancock Center should be sent to the below:
JHTC Holdings LLC by and through its agent, The Hearn Company
875 North Michigan Avenue, Suite 4100
Chicago, Illinois 60611
Policies and Procedures: Smoking
The Illinois Legislature amended the Clean Indoor Air Act, resulting in the prohibition of smoking in private
offices unless properly designated as smoking areas. Consistent with this Act, some of our Tenants at John
Hancock Center have chosen to completely prohibit smoking in their offices.
The public's concerns about smoking in the workplace are well documented. The American Lung
Association reports that on a national average, two out of three Americans do not smoke and that a vast
majority of those individuals strongly prefer to work in a smoke free environment. We believe that John
Hancock Center’s Tenants reflect the majority of Americans' desire to work in an area free from secondary
or passive smoke.
As a result of the above, John Hancock Center prohibits smoking in all common areas of the building. This
no smoking policy therefore applies to all common areas on all floors including floor lobbies and restrooms.
The no smoking policy also applies to the main lobby and all common areas of the ground floor, including
restrooms.
The John Hancock Center security personnel will remind individuals who smoke in common areas that such
activity is prohibited.
We are confident that this no smoking policy will serve the common interests of all of John Hancock
Center’s Tenants. We ask for your cooperation in complying with the no smoking policy. If you have any
questions, please direct them to the Office of the Building at 312.794.7777. Thank you.
Smoking is prohibited in the following common areas of the building:
All elevator lobbies and corridors
All restrooms
The main lobby and entrances
All storage and janitorial areas
All vacant areas
The Garden Plaza