April 1, 2015 A FOUR LETTER WORD NOTEWORTHY Good Friday schedule Department April 3 *Admnstratn closed Amb Imaging closed Business closed Cardio Strs Lab closed Cardioplmry rehab closed Case Mgt open Cath Lab closed Comm Wide closed Compliance closed Copy Center closed Early Learning closed Education closed Emp Health closed Emp/OP Pharmacy closed Endoscopy EO Engineering closed/24 CC Finance closed Food Services (S&C) open Gift Shop closed *HealthQuest open HIM closed HmCr & Hspce closed/24 CC HR closed JMA offices closed Lab (outpt) closed MIS closed/24 CC Med Onc (S&C) closed *Rad Onc(S&C) closed Med Staff Off closed OR EO Physcl Thrpy (OP) closed Project Access closed Quality closed QuikMed closed Radiology(S&C) EO Registration Outpatient: closed ED: open Resource Mgt closed SameDay(S&C) closed Special Procds EO Spch Thrpy coverage till 3 p.m. *Spiritual Care closed Wound Center closed (EO) Emergencies only (24 CC) 24-hour call coverage during closing *An on-call administrator can be reached through the switchboard operator *To reach radiation oncology for emergencies, call 919-713-1502 *Spiritual Care will use volunteer chaplains for emergency coverage. (Ask the switchboard operator to call the on-call chaplain if needed.) *HealthQuest will be closed Easter Sunday Blood Drive April 23 The American Red Cross will hold a blood drive at Johnston Health from noon till 4:30 p.m. on April 23. For an appointment to donate blood, go to www.redcrossblood.org LifeLiner is published on the first and third Wednesdays by the Marketing and Community Relations Department Suzette Rodriguez…...writer, editor Erin Bailey...social media, website To submit news items, call 919-938-7103 or email [email protected]. Follow us on Facebook and Twitter. Coordinator has roles in two areas Brilhart says move to a small system a good fit A word that doesn't work During a recent Monday morning rally, CEO Chuck Elliott uses a game wheel to have employees spell the contraction, “can’t.” He was emphasizing a Carolina Care lesson on using words that work, or in this case, one particular word that doesn’t work. Elliott said employees should always strive to find a positive response to requests from co-workers and patients. For example, if a patient asks for pain medication well before the next dose is due. Rather than saying “I can’t,” offer to say what you can do, such as offering to reposition the patient or to speak with the patient’s doctor, Elliott said. Patient thanks secretary by donating to Angel Fund D onna Pautke was a claims adjuster with GEICO, and 16 months away from retirement, when she switched careers. At the time, she and her husband were living in Fredericksburg, Va., when her father suddenly needed hospice care in Florida. He was hospitalized at JFK Medical Center in Atlantis, and was refusing to let hospice nurses do anything but give him medications. So when Pautke arrived, the nurses taught her how to care for her father in the hospital. And that’s what she did for him during those last four weeks of his life. Pautke says the experience so inspired her that she decided to take classes to become a nursing assistant. And when her husband’s job brought them to this part of North Carolina last year, Pautke took the job in November as a unit secretary on Two East. “I love the people and the interaction,” she says. On a day at work, Pautke answered a patient’s call bell. Joyce Gregory was giving herself a sponge bath and needed help reaching her back. Pautke jumped right in to assist and offered to apply some soothing cream. She also fetched a smaller hospital gown that better fit Gregory’s small frame. It turned out to be the right touch at just the right time, and Gregory was so grateful that she asked how she could repay the At left and right, Two East manager Laura Woodard and COO Ruth Marler congratulate Donna Pautke for being acknowledged by a grateful patient. secretary for her kind deeds. It led to her making a contribution to the Angel Fund in appreciation of Pautke’s care. “It was a nice surprise,” Pautke said. Alison Drain, director of the Johnston Health Foundation, says the Grateful Patient & Family program is a wonderful way for patients to express appreciation for their care. Rather than buying flowers or food, giving a gift to one of the foundation’s programs can have a lasting effect, she says. On Monday, Drain presented Pautke with a pin and read aloud a story that illustrated how small kindnesses can make a difference. Drain has distributed cards about the program throughout the hospital. If you would like more information, call Drain at extension 7169 or write a message to her at [email protected]. New scrubs for ORs will be distributed April 8 Johnston Health has purchased royal blue scrubs for surgeons and the operating room staffs in Smithfield and Clayton, and will be using a new laundry service to fold and package the garments. The changes are a result of a week-long Lean rapid improvement event in February during which a team looked at how to get a better handle on scrubs. Among other things, there were no processes in place to keep track of the scrubs. The rest of the hospital’s dirty laundry, including bed sheets, towels and hospital gowns, will continue to be cleaned by the inmates at Sampson Correctional Institute under a state contract that’s been in place since the 1970s. When the linens arrive from the prison laundry, they have to be sorted, folded and stacked. However, the new laundry service will fold and sort the scrubs by size and insert them in plastic so that the OR staff can easily find their sizes. Also notable, access to the scrub storage room in the OR will be limited only to surgeons and the OR staff, says Lean director Jessica Springer. Also notable, the OR staff will be able to wear their personal cotton hats. Until now, they had been wearing disposable bouffant hair nets. The caps will also be laundered by the new service. Unlike the scrubs that nurses wear on the floors, the scrubs worn in the OR must be sterile. Both laundry services have the ability to wash the laundry in temperatures hot enough to kill pathogens, Springer says. The new scrubs will be distributed April 8. Staff outside the OR who get their scrubs soiled during the work day can get a pair of hospital-issued scrubs from the linen room, which will keep a few sets on hand, Springer added. Members of the RIE team were Kyle McDermott, Lynn King, Sabrina Davis, Jackie Stevens and Dana Davis. Brandon Brilhart is a former firefighter, paramedic and successful business owner who’s well-versed in Lean. He’s skilled in mixed martial arts, too, and outside of work, is a cutman for the Bellator MMA fights feaBrandon tured on Spike TV. Brilhart In his spare time, he enjoys scuba diving among the wrecks and reefs in Roatan, Honduras. At home, he likes playing with his two boxers, which he recently adopted after being part of a boxer rescue group. So what brought someone with such worldly interests to Johnston Health? Brilhart, who grew up in Westminster, Md., and spent the last 17 years in Charlotte, says smaller is not such a bad thing. “You don’t get swallowed up. You get to work more closely with people,” he says. And he thinks he’s found just the right fit as Johnston Health’s coordinator for Lean and emergency preparedness—areas led respectively by director Jessica Springer and vice president of support services Kyle McDermott. Before joining Johnston Health, Brilhart was at Carolinas Medical Center in Charlotte where he worked on supply chain and process improvement—much of it toward his master’s degree in health care administration and a black belt certification in Lean Six Sigma. Earlier, he was a patient transporter with the hospital’s critical care ground and helicopter crews. After earning a business degree from Gardner-Webb, Brilhart worked as a firefighter and paramedic, which led to an interest in fire investigations. He eventually opened a property casualty insurance agency in Charlotte. After seven years, he sold the business and decided to return to the medical field. With his master’s complete, he wanted to work in an administrative role focusing on process improvements for hospitals. He found that opportunity at Johnston Health, he says. Brilhart says he feels equally passionate about emergency preparedness. In that role, he’ll look at different training opportunities, drills and exercises to prepare Johnston Health for disasters. In Lean, he enjoys working on processes to eliminate unnecessary steps and waste— all toward becoming more efficient and effective. “People think it’s about eliminating jobs, but it’s just the opposite. It’s about utilizing resources more effectively.” Junior Volunteers are OTW Applications for the junior volunteers program are now being accepted through May 1. Departments may submit their requests for the helpers now through April 10. Request forms are available from Farrah Nguyen. Volunteer applications may be downloaded from the website. Get your butterfly on! Patient Family Experience Week April 27 — May 1
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